JustAnswer

Justanswer.com - UNAUTHORIZED CHARGES TO MY CREDIT CARD!
I used this service for one question...just found out that they have billed my credit card account multiple times which was NOT AUTHORIZED! I have contacted my credit card company regarding this fraudulent activity and have contacted a good friend who is an attorney who is giving me guidance on the matter and she will represent me if it comes to that. This is simply unacceptable. On their website they say you can ask for a refund by logging in to your account. WHAT ACCOUNT? I didn't write anything down because I used this service ONE TIME and never expected to use it again. I'm sure that I established some time of "log in" information when I asked the question, but I did not expect to have "an account" I am a hard working professional and I do not take kindly to companies trying to take money from me that they are not entitled to.
I AM FURIOUS!

ADDABAD is right!

And all posters on this forum that have complaints against JustAnswer.com should file them using the TRUSTe website "WATCHDOG" complaint mechanism through the link to their site.

Perhaps as the number of complaints to TRUSTe against this scammer website increase, TRUSTe will investigate and cancel their certification or take other actions against them.

The continuation of complaints against JustAnswer.com. through TRUSTe and elsewhere may also help form the foundation for legal action against JustAnswer.com.

Please continue to inform others and WARN them against using JustAnswer.com.

There are FREE websites available to answer many of the questions people pay for JustAnswer.com to answer.

If you need an answer, first try to Google the question!
AND AVOID GETTING SCAMMED AND RIPPED OFF BY JustAnswer.com!

I agree 100%. I was ripped I asked the same question 3 times and was charged 3 times. And nevr was my question answered.

AN UPDATE - 4/17/10:

Since my last posting, I have received emails from Mr. Nino Cavenecia:

"Nino Cavenecia
Customer Support Manager
JustAnswer Corp.
[protected] x7908 (direct)
[protected] (facsimile)
nino@justanswer.com"

Mr. Cavenecia addresses the issues I posted about, including that of JustAnswer.com not being recognized as a certified TRUSTe member, and in fairness to them, I am now satisfied that they are.

Why the TRUSTe website showed them not to be a certified member previously(as shown in my post above)I do not know, but Mr. Cavenecia has now resolved that issue to my satisfaction.

Of course, this was not the underlying problem, which was the misuse of my identity and credit card information.

As I know know that JustAnswer.com IS a certified member of TRUSTe, I have filed a complaint with TRUSTe against JustAnswer Corp. and after their review of the details, they(TRUSTe) have agreed that it is a valid complaint and will be investigating it.

From TRUSTe: April 14.2010:

Thank you for submitting your privacy complaint through the TRUSTe Watchdog Dispute Resolution Program. The TRUSTe Compliance Team has reviewed the details of your complaint and we have determined that it is a valid privacy issue for further investigation under our program. We have contacted www.justanswer.com on your behalf and have asked them to respond.

So we shall see...

BTW: This is from the REAL TRUSTe site:

Non-licensee Issue

The URL http://ww2.justanswer.com does not belong to a TRUSTe licensee.

Please select the type of problem you are reporting:*
Privacy Violation
Unauthorized use of the TRUSTe seal(s)
If you believe this site is using the TRUSTe seals illegally or incorrectly please submit this form by clicking the "Finish" button below

To the cowardly "anonymous" "JustAnswer "team":

Doesn't your "Customer Support Manager" have a Name? What is it? What is HIS email address? How can I "Truste" you to forward it to him? Why do you NEED to forward it? Why can't he contact me directly...If you are SINCERE?

Attempting to put a positive spin on your criminal actions will not fly.

I have already notified Truste and filed a complaint against you.

And I have closed my account with you.

I have also visited all the websites you forwarded my personal AND CC information to. And closed any accounts you opened for me...WITHOUT my permission and WITHOUT even notifying me. And stopped all the "Free Offers" you signed me up for WITHOUT my permission.

What is the value of contacting your "Customer Support Manager"?
To receive more unhelpful BS from you?

Where the hell do you get the nerve to give out my personally identifiable information, email address, and worst of all, my CC info? Don't you know that's against the Law?

I'm sure you do...but you don't really care, do you?

And I'm equally sure that your absurd post is just scripted and as insincere and patronising as it sounds!
"Again, thank you for taking the time to offer us feedback". Yeah, right!

Please. How are you going to give me back the time I had to spend undoing your criminal actions?

And visit the "Truste web site through your link? Of course it will say you are a "certified" member...on YOUR fake link.

I visited Truste from OUTSIDE your web page and phony link...and THEY (The REAL Truste) said you are NOT a certified member.

That's why they are taking action against you!

Didn't you read my post?
Try again. Or get someone to explain it to you...

JusrAnswer this post...hypocrites!

BEWARE! DON'T USE "JustAnswer"! They have a LOT to answer FOR!
Pass it on...

Dear Porker,

Thank you for taking the time to offer your feedback. I’m terribly sorry to hear about the frustration you experienced with our service. We are actively raising the bar in terms of the level of satisfaction we deliver to our customers, but we realize that there is always room for improvement.

With that said, please allow me to address your concerns in order:

· We take the privacy and security of our customer’s credit card information very seriously. Your credit card information is stored with the highest level of encryption (128 bit SSL) on our website and is never shared with other companies.

· I’m sorry that you were not able to verify our certification with TRUSTe when filing a dispute. TRUSTe utilizes the “watchdog” process to file disputes with certified TRUSTe members. You may file a dispute by visiting the following link: http://watchdog.truste.com/pvr.php?page=complaint. Once you arrive at the link, you may enter our website and then proceed with the next steps. We are certified to receive disputes from the TRUSTe program, since we are a certified member.

· We are committed to the privacy and security of all Users of our website and do not sell any credit card or Personally Identifiable Information, including email addresses, to third party vendors. We only send emails to registered users, in accordance with our website’s Terms of Service. All Users can easily opt-out of any and all future emails sent to them by our website.

· We would be happy to correct any billing errors you have experienced. At your earliest convenience, please send an email with your username to support@justanswer.com. Please note in your email that you would like it forwarded to the Customer Support Manager.

Again, thank you for taking the time to offer us feedback. While we do enjoy receiving positive comments from our customers, we equally enjoy receiving feedback on how we can do better. It is that feedback which helps us to improve our service and deliver the best possible customer experience.

Sincerely,

The JustAnswer Team

JustAnswer.com sent my CC information to other websites the day after I paid $13 for a Mac answer
(which I actually found acceptable)

I then began receiving emails from web sites, "confirming my order, "thanking me for signing up for Free Trials, ""Letting me know the Spanish Course I ordered was being shipped", etc.

I was about to call my credit card company when the phone rang...and guess who? It was my CC company, calling me to ask about possible fraudulent activity on my card.

After we went through all the fraudulent charges, I had to cancel my CC account and the bank has begun an investigation
.
I went back to the JustAnswer.com site, as I recalled that they displayed the "Truste" seal on their website.
I clicked on the Truste seal and JustAnswer.com displayed a page saying they were a "Truste"certified website, yada yada yada.

But when I went to the Truste website directly and entered a complaint, they said that JustAnswer.com was NOT a Truste certified member.

I reported their fraudulent use and display of the Truste seal to them and they supposedly will take action against "JustAnswer.com!

I also had to contact all these third parties to get them to stop sending(cancel) the stuff I did not order, and the "Free Trials", etc.

JustAnswer.com did not just sell or give my email address away...they actually gave out my CC information!

These 3rd parties were actually billing stuff to my CC!...and they got my CC info from "JustAnswer.com.

These guys are not just double billers and scammers that don't have real experts to provide answers..they are Credit Card thieves that sell your CC info!

JustAnswer.com should be immediately shut down and the owners arrested for fraud, CC Theft and Identity theft!

GO TO HELL, JustAnswer.com...answer that!

Dear scamed,

I’m very sorry to hear about your experience on our site. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.

Of course, you may use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.

Please let me know if there is anything else I can do. We’re here to help.

- Nick

yesterday, May 17th at 6:04 p.m., wanted answer from JustAnswer for a simple question. Agreed to $14 on credit card; was told it would take 15 minutes or less. Had other work to attend to and lowered the icon; forgot the program was running til early a.m. May 18th - 1:56 a.m., and finally canceled JustAnswer, receiving no answer to my question. Have Order Number. What's up with this lame company? - Judy R.

they were supposed to answer a computer question they never answered my but billed my card double what they said it would be.
by now i think 3 different billings to my card i have told them 2 times to Quit billing sounds like a real
mess i will call my credit card company and stop it there. it looks likethey are not going to Quit

I Was charged for an answer that i never got. I requested a refund that same evening. I have yet to hear from this scam of a company. I want a refund and no more charges to my account ever.

i asked a question to which i did not receive a workable answer, however the fee of £13 was taken from my account

Just this..

Just answer dosen't like when you like a person. they got rid of my expert. then they use his profil. They don't get rid of it. customer service people aswer. Then another says he is a doctor under health is working in a doctor office but she is the appointment person. I found them out. you are not fooling me.

you should be shut down

the spelling is correct. give the monies back

your running a scam. return the money back for an answer you didnt give

six times i have tried to write and complain. they wont answer but they will take your money for an answer they didnt give.

I received a $18 charge on my statement [credit card co. says they did another after the statement cut off]. Never had heard of them. Credit card dispute lady called them for a three way conservation and they agreed to credit the $36 and cancel all futher charges.

I have been online once and paid $46.00 and it is still coming out of my mastercard every month so I need to be credited $92.00., or I will get a lawyer to look at what you are doing...

Please give me an answer or that you will look into it?

kkfldkfldkfkd;ka

Why can't you stop doing this comment business and get on with it?

How many times do I have to tell you that you need to credit my credit card account in the sum of $22.00. Dont' ask me again!

My comment is the same as I stated before. I feel that your company should credit my credit card account $22.00.

My comment is the same as I filled in before.

I have been billed $11 on 6/10/2010, and another $11 on 7/10/2010. I paid $11 for an answer I received earlier this year which was O.K. I do not owe anything further. A total of $22.00 needs to be taken off my credit card account. My name is Patricia A. Bird.

When I went on line to ask a divorce lawyer a question, I agreed to pay the $15.00 but for one time only! It is on my credit card statement again. This needs to be credited and taken permanently off of my account!

It is very clearly worded "$5 to speak with a lawyer for this question" with a $60 monthly fee thereafter.I only authorized $5 for the stupid,unhelpful and obvious answer I received.It's a bait and switch scam.

i want my money back

chicago il i live in chicago il

i think that this is one time service i want my money back

Now suicidal! have put a detail urgent request through for help all they want is my money of which I have none of. Also this is an American site of which they will have no idea of what I'm talking about, since the American system is quite different to here. Oh yes they want to help but I have to pay first! I still can't shut their web page down until I shut my computer down.
I don't need this ### I need professional help now, as this is really serious...
Is there any humanity out there any more or is the evil $$$ the only thing people are after when some one is really venerable?
Stop these scams & time wasting when lives are at risk
Jasper

I asked a question regarding a problem with my TV, for which I received a helpful answer, and so i was happy to pay the approx AU$ 22 fee. I am not happy to keep paying that fee every month however, even though I only used the service on one occasion last December. I contacted JustAnswer by email and phone (from Australia to San Francisco, so not a local call charge involved there) to let them know that an amount of approx $20 - $22 was being deducted from my credit card every month without authorisation and initially received a response that encouraged me to believe this was an honest mistake that would be rectified, and I would be refunded the excess charges, and teh monthly deductions would be stopped. Unfortunately this doesn't appear to be the case as the deductions have continued, there has been no refund of the excess charges (now in the vicinity of AU$ 120), and there has been no response to my numerous recent emails asking for an update on a solution to this problem. Like many others, I've discovered this appears not to be a reputable business, but a scam. My only option now is to cancel my current credit card, which is a pain because I'll also have to re-organise numerous legitimate monthly deductions from that account. I'm not impressed!

I emailed Just Answer for help with a Legal enquiry. I was not able to access any answers sent to me due to problems with their computer system. I emailed their Technical department and after follow all of their instructions I was still not able to gain access to information.

On the 28/7/2017 my bank account was debited $78.28. My account was then debited with the amount of $97.85 on the 4/8/2017.

I request that the monies be refunded as I never received any of the requested information.

What a waste of money for NO information.

O/N [protected].

Thank you

A little while ago, a charge showed up on my account from this company Just Answer. I don’t know who they are or how on earth they got my credit card number. I never authorized this. It was only a $15 charge, but they could keep charging me for who knows what and if they do these charges could really start adding up. I may have to cancel my credit card.

I once did a “Just Ask” thing for my dog, but for that I used a completely different credit card. That charge was also $15 dollars, but I did authorize this payment and it was paid months ago.

I thought maybe that this “Just Answer” could be related to the “Just Ask” company I used, but that still doesn’t explain how they got my credit card number and charged that account. So far they’ve only billed me once, but if they did it once without my permission I am sure they will do it again.

Has anyone else been scammed like this or charged without their permission by this “Just Answer” company? Does anyone know who they are? I am worried on how they got my credit card number and what other information they could get from me.

I requested from just answer a referral of a Mechanic or a Auto shop that had a mechanic
that was good on working on a mazda Rotary Engine, I never received a positive reply, just some advice on how to do a tune up on this engine, That is not what I requested. But I was doubled billed for a non requested answer, once in May and once in June. HOw can I get my payment returned.
Thank you
William Pierce

Bait and switch site. Show you your "experts" but these are not the people who answer your question. We asked a specific question about a commercial truck engine, particular make and model. The "experts" we were shown were mechanics for the company that makes this engine. But the guy who answered our question was not a truck mechanic. AND HIS ANWERS WERE JUST COPIED FROM THE INTERNET! Save your time and money. You make a deposit and pay the sham "expert" after you get an answer. They say you can get your money back from the deposit, but there is no recourse to do so. The only other thing to do if you don't like your answer is to use your deposit money, money you have already paid them, for a different question from yet another so called expert who sits in a recliner and surfs the internet for answers. Also was told we would have an answer within 2 hour time frame (1 hour and 42 minutes to be exact...), did not get our copied internet replies until the next day. Will plrobably have to change my credit card number so these crooks don't go shopping. Will file with Better Business Bureau as bait and switch.
We

I only asked them one question. Thought it was just a one of payment but they have taken over £40out of my account each month. stupid of me to give my details. Have tried to contact them but very difficult. Funny my question to them was unauthorised funds being taken from my accout. Just as they are doing. "Should be ashamed of themselves" In total over £100 taken out of my account.

I canceled this service after my one question. I will not use it often enough to pay each month you were very polite said it was done and I would get no more charges. I told you if I needed help again I would deffinately use your service again but I just found out you have been taking a $24.00 charge. Please stop and refund my money. I tried to go on my old account and reach you but there was no way?
Respectfully
Valerie Sunderland

I have some old [protected]) Word for Windows files which I put passwords on. (I know the passwords). I now operate Windows 7, with Office 2017 and it will not recover these files. I asked how may I recover them. I was told to deposit $US30, which would be refunded in full if an answer was not forthcoming within one month. That was last January, 2017. Now it is April, 2017. I have had no answer to my problem and no refund has been offered. I fear I have been scammed.

just answer I love all my experts but the company itself is no good. I spend a lot of money on this site thewy took away my option to write about my experts. just gave us faces. That dosen't tell the whole story because you can be happy with a answer but still not happy with the expect also they remove my add fund if i want to pay additional money I really can't I don't like to keep making single transactions. so the expects i have are great. but the company just answer it self is no good. give me freedom. also the pictures of happy customers are fake i ran them through tin eye. Why don't they use the real customers that are happy with the service.

I am steaming about my dealing with this site. Had a question regarding TV. After submitting my credit card info x3 which they say was rejected by their processor, I called them and found out my info had been accepted and charged $25 without my permission! After talking more,
the more they hem-hawed around, denying a charge and
NEVER ANSWERED ANY QUESTION! What a scam! Don't GO THERE!

i agree with what i read here its seems like a scam i have asked for a refund its been 12 hours since i posted my question and i am still waiting for a reply

Anytime you use a credit card for any type of authorization your funds can be held for a few days. It is common for gas/petrol stations to authorize and hold funds from your card for more than the purchase to make sure the funds are available.

I've used them and it was great. $18 answer saved me $60.

Brian from Missouri USA

just now it happened to me while i was looking up information on speakers and a porn pop up came up and wouldn't let me backup or close the browser, so i had to force quit, even worse it happened right in front of my Mormon grandparents!

I am the same person I understand what your talking about

Hi, A few minutes ago the weather was awful at the location I am at and we had a black out. Sorry about the delay. A few days ago I was in a website like that looking for information and answers. To get it you had to pay. Its almost horrible.

obviously the above comment is FROM justanswer. The BBB reports 318 complaints against Justanswer. Recently they sent me an email saying they were sending a partial refund to me, at a Just answer account. I wont be satisfied until they send it to Paypal, which, incidentaly is a lot easier to talk to than your credit card company.

Customer Complaint History for JustAnswer Corporation
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 318 complaints about JustAnswer Corporation in the last 36 months, our standard reporting period. Of the total of 318 complaints closed in 36 months, 274 were closed in the last year.
These complaints concerned :
+ 14 regarding Advertising Issues
1 - Advertisement did not disclose all conditions required to take advantage of an offer
2 - Advertisement misrepresented a service
2 - Bait & switch advertisement
5 - False or unsubstantiated claims in advertisement
4 - None of the Above - Advertising Complaint Issue
+ 143 regarding Billing or Collection Issues
12 - Failure to correct billing errors
4 - Failure to substantiate charges
4 - Improper collection practices
13 - None of the Above - Credit, Billing or Collection Complaint Issue
28 - Unauthorized bank debits
82 - Unauthorized credit card charges
+ 5 regarding Contract Issues
3 - Failure to honor a contract or agreement
2 - Invalid or false contract
+ 27 regarding Customer Service Issues
17 - Failure to provide promised assistance or support for products or services
5 - Failure to respond to phone calls or written requests for assistance or support
5 - None of the Above - Customer Service Complaint Issue
+ 4 regarding Delivery Issues
1 - Non-delivery of products
3 - Non-delivery of services
+ 11 regarding Guarantee or Warranty Issues
7 - Failure to honor money-back guarantees
3 - Failure to honor service under the terms of warranties
1 - None of the Above - Guarantee or Warranty Complaint Issue
+ 5 regarding Product Issues
5 - None of the Above - Product Quality Complaint Issue
+ 66 regarding Refund or Exchange Issues
19 - Failure to honor promised refunds, exchanges, or credit
24 - Failure to honor refund, exchange or credit policies
23 - None of the Above - Refund or Exchange Complaint Issue
+ 21 regarding Sales Practice Issues
2 - None of the Above - Sales Complaint Issue
2 - Sales presentation did not disclose key conditions of the offer
1 - Sales presentation misrepresented the product
4 - Sales presentation misrepresented the service
1 - Sales presentation not consistent with the written agreement
11 - Sales presentation used dishonest sales practices
+ 22 regarding Service Issues

Many of these complaints were resolved, but business practices haven't changed. I'd bet, for every one person that has a complaint satisfied, 10 never get thier money back.

I asked a questions at Justanswer and they couldnt answer so all I did was click the help button and ask for a refund and I had my deposit back in less than 24hrs.

Since then I have asked a lot more questions and had a great experience with all of them.

No offence dude but if you did not read the instructions where it says you have to pay a refundable deposit then that is your own stupidity that you did not ask for it back

i sought help through just answer.computer with ryan H. and never received an answer as yet. once i had put in my credit card number, etc. i was ignored! Then i realized that i was stupid to have beieved him.