JustAnswer

on January 19, 2022, I asked JustAnswer a question. Prior to giving my answer they requested $1. I paid with my cc. five days later the $1 fee came up on my cc bill, along with another $60 fee for membership. I never knew that I signed up for membership. When I contacted the company on January 26, 2022, they stated that it was a nonrefundable charge and just because I did not see that I was signing up for a membership was not their problem. Nowhere did I ever read that I would be charged more than $1. I would never have agreed to that price for the one question I wanted an answer to.

They took all my money I had.
I am disabled
If I could afford a subscription I certainly would take them to a Veterinarian instead
JUSTANSWER
JUST CLEANED ME OUT OF ALL MY MONEY FOR FOLLOW UP CARE FOR MY KITTENS.
THEY LITERALLY MESSED MY WHOLE LIFE UP.
I HAVE NO WAY TO LIVE
OR GET WHAT IS NEEDED TAKEN CARE OF.

On Tue Jan 15th 2022 I was charged a recurring charge of $46 at the time I was looking for an English-German dictionary I didn't visit the site and didn't sign up to be a member. This appears to be a fraudulent charge from someone.
The charge states it is for Services - Computer Network/info Srvs. This service wasn't rendered.
Robert Martin
[protected]@aol.com

I was trying to get some answers about a warrantee from Garmin, as I purchased a Forerunner 45 watch which isn't working now. Somehow I was connected to Just Answer and they immediately asked for $1 to answer any questions (they said it was refundable). I paid on a credit card. The first person let me know that she couldn't answer anything and would have to connect me with an expert. After I was connected to the expert, I was informed that it would cost me $26 to get information. At that, I asked for a refund and typed in STOP to end everything.

I want a full refund- should be $1.00 and I never want to have to deal with Just Answer again.

If I don't hear back within two business days, I will refer this to the Attorney General's office for the state of Washington.

This site is a scam. Do not use it. I paid $25 for a 7 day trial period for math help. That included the math help for 2 questions. I asked 2 questions during the trial period and did not use the site again. At the end of the 7 days, i was charged ONE HUNDRED and TWENTY FIVE DOLLARS! I have contacted them multiple times and each time I get a generic response that they are upfront about their $1 trial fee and monthly fees thereafter. I replied that they again were stating untruths. I wish I had only paid $1. Why are their fees all over the place in every complaint that I read if this is a reputable company? I paid $150 for help on two math problems.

why was i charged 66.00 i have no idea who you guys are.i was charged this amount on my bmo account jan 18th
mikemacdonald
670 main street
glace bay
nova scotia
canada
b1a4y1

Asked a question to verify my understanding of an automotive issue, assuming it would cost me the $2 as indicated in their pop-up window. Once they got my credit card info, I was charged another $49 for a membership. Nowhere did I see that coming! When I complained to "customer service", I was told it would have been stated on screen I entered my credit info. If it was, it would have been off in a corner in very fine print! They suck you in with a low price $2, and then hit you for another $49! (Then If you don't cancel they clobber you with another $49 membership fee every month.) Forget any chance of getting a refund. Just avoid them like the plague!
Regarding the answer I got: First guy said "check all your fuses"... didn't even narrow it down. Second guy confirmed my understanding and my intention before asking my question, which was, "tow it to a dealer". Wow, brilliant advice.

On or about 11/15/21 I was referred to JustAnswer by Ebay for information on a vendor return policy. I provided my credit card information and agreed to pay $1 for the information. I did NOT agree to anything else. I most certainly did not agree to a monthly subscription. Why would I want a monthly subscription to answer a simple question about a return policy. I have recently learned that I have been charged $60 per month for the last 3 months by JustAnswer. This is clearly Fraud and a result of deceptive practice.

I clicked on a link to have a question answered. It was a trial offer. I cancelled it 10 minutes later as the service was not what I required. I followed the procedure as set down in the website.

In checking my transactions for my tax return I have discovered 7 unauthorised transactions (file enclosed) . These transactions are fraudulent. The money needs to be returned and the website process for cancellation needs to be fool proof. In researching this company these complaints have been sent since 2010. This is a huge industry. Consumer protection is required here.

I only wondered about my Fathers prayer book with a silver cover. I was mortified when I saw my bank account.

I was told that I would get offered a service, which implied something exchanged. All I got was shock that a, highly rated website would abuse my money and time. They asked for 5 bucks and I unsubscribed, then charged a single disabled mother of 46 dolllars. It's immoral, and I want justice, and I will continue until compensation is returned. That way others looking for advice aren't mislead! They lied and stole!

I am a disabled single mother, and I counted on this company to not take advantage of me 7 months ago. I didn't expect to be given bad advice, then ask a refund to be charged 46. This business told me 7 months ago they would refund it. Yet I have yet to receive it. I will continue to post so others don't get STOLEN from. It is a Terrible site, with no moral compass. I fight for the people in the future, and wont stand for this!

My credit card was charged $28 for each month of Oct., Nov., Dec and Jan. I never wanted the "service" in the first place and only now noticed it. I called and got the subscription cancelled but did not get the needed reimbursement of $112. I did not get a reason why justanswer did not give back the money that was fraudulently charged to my credit card. Please get this resolved quickly.

Dear sir/Madam,
thank you for checking my problem from Justanswer
since 2021.1.15-2022.1.13
my register email: [protected]@gmail.com

Descriptions: I paid the first usd5 for an inquiry but never sign monthly membership.

it gets 12*60usd for 12 months from my credit card.

solution: I need you to refund me for that money. very appreciated

thank you

Hello, my boyfriend and I used this the other night. We were charged the $1 at first like told and then got charged $46.00. We did not want this and would like it all canceled and our money back. It is very frustrating to have been promised one thing and then lose more money. We did not grant access to that and it was abused. I am getting all $46 back, it is only fair. Please fix this.

I looked at this website for information on a vehicle issue. Was charged $1 for information. They say I was told they would send reminders about cancelling if I didn't want to join as a member. Never received e-mails or notifications regarding a membership fee. They have been charging a rarely used bank account to withdraw $34 per month for three months and now have put that account into a negative balance. They will not refund $102.

I don't have a profile on your so-called site. My Bank is Vera bank in Killeen, Texas and I want that $60.00 back in my acct, within 7 business days for I did NOT AUTHORIZE THIS!
Sincerely,
John Shannon Jacob
Rockdale Texas 76567
If I do not receive said money your site will be put on BLAST throughout the internet.
[protected]@gmail.com My bank and banks all over my town will know you all took money from someone that doesn't even have a profile with you I use of 2 email addresses and know the passwords I would use to login and NOPE emails won't work nor passwords so I know something is NOT RIGHT here!

‘Just answer' charged £50 from my debit card via PayPal for their subscription which I didn't sign up.I didn't create any account with them .I wanted get some legal advice .when I searched online I found this site.you can get answer for one question just for £5 one off payment .I paid this money though my PayPal account and I got an short answer which I already knew.it didn't help me at all .after all received the answer via email and the text.I didn't receive any email from they about their subscription or anything at all.
When I checked my account today I notice they charged £50 from my account with out my consent.I didn't create account with them or didn't sign up for any subscription plan .I didn't receive any email from them about this .even after they charged money I didn't receive anything .they completely misled me and took my money without my authorisation.this is a fraudulent act and I want my full money back

I cancelled my account months ago and they still took money out of my account and refuse to return my money.I am a 76 yr old widow and can't afford to lose my money 🤑

I have two charges on my card from my stand for 46.00 each.I don't even know who ore what this co? Is .I am a senior citizen and cannot afford almost a hundred dollars to be taken out of my account.Please help me .