JustAnswer

On Friday of last week, the 31st of december 2021 I has a charge of $46.00 from a company called Mechanic JA.. Then yesterday th 3rd of January 2022 the name change on the charges to Just answer.com. what is going on.

Looking for answers regarding issues with a gaming console I was charged $68.00 though I did not talk to anyone associated with the online service JustAnwser. The online link to the company was terminated before any communication was made. Research shows this company commits this type of fraudulent transaction often. The company JustAnswer should be held accountable for their illegal activities.

I paid the fee for an answer but now I have been charged $ 52 I never agreed on this i am requesting a full refund.

They said they were going to charge me $1, but charged me $50.
I was not satisfied with the ‘help' I received. It was a copy and paste from another website that I read earlier on. The doctor also said they would talk to me until I'm satisfied, but they stopped responding.

I want my $50 back now. I also sent an email to your ‘customer service'.

This company deliberately misleads people seeking help about their fee's, making you think you are joining for $1 by hiding the monthly charge in teeny tiny print. On the 18th, I was charged a $1 fee and a surprise membership fee of $28. On the 21st I was charged $34, which I authorized, and they also took the liberty of charging my account an additional $2 for no reason. It may only be $2, but it's my $2. I will never use them again!

You have charged My Regions account without my content and this is FRAUDMENT Charge if this matter is not taking care of today I am going to press cgarges againt you today! I am tired of you going into my account and falsely making charges. I want a refund today and without you asking or telling me I let you have this account number1 Take care of your false charges or I will file charges on you today! Do not charge the $9.99 chrges either I did not open up this account with you! PAM Also you charged my Paducah Bank Account $9.99 for services I did not get take care of this also or you willbe in trouble with me and my bank as these charges are fraud! The charges on Regions are $47.00

On 11/22/21 I used this company for legal information. A representative from the company contacted me and told me that I would be charged $1.00 to test my account and an additional $46.00 to be contacted by some from their legal service. I asked specifically if this would be a one-time charge and the rep said yes. this company took 2 more charges from credit card amounting to $93.00 when I explained this to the company rep about the extra charges, she said sorry they did cancel my account. but made no attempt to refund me my money. I asked for a direct number to the company and the rep gave me an erroneous number of [protected] she stated her name was Keren I have my credit card statement as proof

On Oct 3, 2021, I was transitioning to a new computer and was having an issue with connecting to dual screens. I saw an ad for a $1 question on JustAnswer. I followed up again for a $6 question on the same day. Unfortunately, the advise did not correct the problem. The service providers were very attentive and professional. However, on following up on a recent bank statement, I saw where I was enrolled in a monthly program for $46.00. I must have missed the "small print" and was not aware of the membership. Today, I called and talked with a Margie about this mix-up and was told that it was clearly indicated on the website. I do not recall any indication of this following the ad that I received. She also said that JustAnswer sent me an email notifying me of the cancellation period- which I did not receive. Your records indicate that I have not used your service since that one day- Oct 3.

They tricked me into a membership by saying the fee to talk to someone was $1 but then they automatically signed me up for a membership and charged me $46 immediately on top of the $1. The pages that I went through to talk to a doctor on did not clearly state that I was signing up for a membership and it did NOT clearly state i was going to be charged $46 immediately. It was purposefully misleading. When I contacted chat for a refund they refused and said i agreed to it. But when a webpage is purposefully misleading it is not a fully informed consent. Last thing I needed when fearing I might have cancer while having no health insurance was a scam company charging me $46 i don't have.

JustAnswer service is a lie and scam. My father was asked to pay $2 for a question to be answered. The $2 was taken out then $60 was taken out! Rang the customer service number to know why and was hung up on twice. Claimed they were in the Philippines. I would like the money refunded but You can't trust what the scammers will do.

Bonjour,
j'ai utilisé votre service en ne sachant pas que je serais facturé à chaque mois
un montant de 66.00$ un versement en octobre le 10 et le dernier paiement passé et facturé sur ma carte date du 09 novembre 2021 et ça passe depuis octobre
donc 2 versements que j'aimerais me faire rembourser et surtout me désabonner de ce service non essentiel pour moi

merci Arlette

My 'not very tech savvy partner' stumbled across JustAsk while looking for some information on her car.

She unwittingly entered her credit card details, asked her question and then promply forgot about the site.

5 months later I notice a charge of £30 on her statment. After some investigation I find out JustAsk have been billing her every month for 5 months! A total of £150 has been stolen, as far as I'm concerned, from her.

Their chat bot is just that, a bot, doesnt feel like a real person replying. I've been in touch with them via phone and am waiting for my parntner to get home from work to confirm they have refunded her money.

This site is immoral and it's bussness model relies 100% on internet users, who, like my partner, arnt aware that sites like this exist purly to steal a monthly 'charge' from them.

It's highly unlikelly any of thier so called experts are indeed experts, something they actually acknowledge, tudked away in thier Terms and Conditions.

Avoid this site like the plague.

I did a free trial for $1.00 12/21 and I have had $49.00 taken out of my bank account! I want this service canceled and the $49.00 Refunded Immediately!

was not 7 days of the Trial Period!

Connie Lohmann

I wanted to overcome a difficulty I was having getting
e mail on my tablet and my phone. Just answer said I
had to pay 1 dollar, in order to do this I had to use my debit card. The first weekday after i.e. I found they had taken
40 euros from my bank account together with the 1 dollar without my permission.
This was achieved with the cheap trick used to get my
card number. I have been to my bank today and they
cut my card up and told me to claim from just answer.
Judging by the many complaints no one seems to get
a refund. The financial authorities should shut this
company down

Your service was good, but i discovered that your company lied and i am not happy, when i started with " just answer" before i paid "just answer "qouted it will cost R15 i decided t proceedbecause it is not that expensive.But you guys deducted R599 this is not right .
What more can i say it is plain and simple you over charged me

[protected]@gmail.com

I am complaining bec.u get a payment directly to my account without my permission or even without otp..and i never ask any question again after i asked a 1 time question which i paid.how come that just answer did it.

i canceled your service in November
but you billed me again dec 13 for 37
whey?
i dont have so many ward about cancellation

My name is Reine Leroy and my email is [protected]@yahoo.com. I called for a service which was not received but I was charged twice the amount for said service.
I also advising you that I will not continue with my monthly suscription. Please unsubscribe me from your company.
Dr. Reine C. Leroy, Ed.D.

I have ran into a big problem with my email today. when i was serchin a solution i found this website. I when i was looking through it it says only 1$ is cost. so i enterd my credit card.and then my all the money in my bank card wase dibiting. Then i blocked my bank card and when i was looking throug that i got to know this website was the one who getting my money.they says i"ve orders a membership. But i didn't buy a membership. This is so dissapointing. I need a refund.

Been taking monthly fees of 50.00
Without my knowledge or permission.
Im 75 years old and gave no idea what these charges were for.
250.00 was charged on my credit card and I was not notified if the charges.
If I had been told about the charges I would gave immedly stopped it from happening .
I'm on a fixed income and surely cannot afford these charges!