Charging for Services not used on Just Answer *Tech Help
I logged into the service Just Answer on 29 May 2022. I did not request the service after being told the fee but I was charged ZAR 599.00. This was charged to me Credit Card.
When I received my June Credit Card Statement I again see a fee of ZAR 599.00. I did not use or enquire on Just Answer on that date or any date since 29 May when I was scammed.
Desired outcome: Please investigate fraudulent charge. I will acknowledge the use of the service in May but request a refund on the 29 June charge.My email address is [protected]@global.co.za
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized credit card charges
MS Office disappeared from my PC
I contacted Microsoft to get MS Office back on my subscription with Microsoft, then Just Answer came online.
"Heshan" contacted me on SMS that he could help and said it would be R15 refundable ...
I agreed to R15 charge and paid
At 11:31 an amount of R599.00 was taken from my Card
Then another person send SMS (which no has disappeared)
and R507.61 at 11:34 - after another instruction with the same content*
He then send a link to * Microsoft with instructions - Which I have done before, on my own, which I have told him and and it did not work
He suggested to do it remotely
I said we have loadshedding and cant go online
At 11:40 none of my SMS's were delivered and/or replied to
11:46 - SMS to screen connect
11:56 - I asked to cancel the session due to loadshedding and to refund the unauthorised payments
12:06 - Wanting to know what issues there was to connect remotely
12:07 - I confirm Loadshedding -SMS did not deliver
12:30 - I Send explanation of Loadshedding - SMS did not deliver
12:48 - He send SMS giving same Microsoft instruction
12:50 - I SMS to read previous messages - SMS did not deliver
15:50 - Caralenek wants to assist - remote support -
I did not respond - not trusting Just Answer at this point
I did not subscribe to anything - the R15.00 was also deducted
Desired outcome: Refund pleaseStop any subscriptionStop taking money from my card
The complaint has been investigated and resolved to the customer's satisfaction.
Canon TR4522
Today, July 6, 2022, I went to Just Answer for help which they said they could solve my problem. I was charged $1 and then another $39 to work with an expert who was supposed to solve my issue. After going back and forth on my cell phone and computer and doing what I was told to do, my issue was NOT solved. Instead, I was sent to a Youtube video about aligning the print heads for a printer that was not my model. When I went online to my bank, I saw they not only chatged me the $1 plus the $39, but also $37 for who knows what!
Desired outcome: At least a refund!!!
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized credit card charge
July06,2022 at 2:40 pm Central Time
I accessed the site looking for an answer about a serger sewing machine. To receive the answer, advertised as a $1.00 charge, I realized my card would be charged $37.00 per month for a membership.
I did not want a membership of any kind and felt the site did not explain the membership charge before the card information was used.
I immediately canceled the membership on the answer screen and called the customer service number provided there. I was told the membership was canceled, but the one month charge would remain. A confirmation number was given very quickly and I was only able to get JA190... before the call ended. Sounded like a recording.
I called another customer service and was assured the membership was canceled, but there would be no refund for the current month charge of $37.
Desired outcome: Please refund $37 to my card.
The complaint has been investigated and resolved to the customer's satisfaction.
Subscription charge
So I was looking for my consumer rights and did a search query using a question. And search results came up with justanswer.com it looked like it was where I wanted to search for the answer to my question. It was a $5 charge for the question i thought and it was forwarded to a professional who is qualified to get the answer for my question. There was an offer to consult with the professional thru phone consult which I thought had a $46 cost i didn't pick that option because answer thru text was fine. My question was answered in a minute but next moryi had a $46 subscription charge and $5 charge from justask. I contacted customer service and told them my issue and they replied. We are going to help you resolve the situation.i was told by asking a question i agreed to subscribe to their service and a reccuring monthly charge unless cancelled. All the terms and condition with the platform was very misleading and unfair. There's no one looking out for consumers like me where we have a trial period or cancel before trial period is over. It's been less than 24 hours since I asked the question and cancelled subscription
Desired outcome: Please refund
The complaint has been investigated and resolved to the customer's satisfaction.
Refund to my credit card and cessation of future charges.
I have been receiving a monthly bill for $46.00 since 02/22/2022. I have no idea what this is for and have submitted a fraud complaint from my credit card company. Having read a previous complaint from another user for the same amount on Complaints Board regarding an Amazon Help call, this may have been the same for me. I was never informed that I wasn't talking to Amazon, or that there was a charge, or that the charge was recurring. I would like a refund for the past charges and the charges stopped!
The complaint has been investigated and resolved to the customer's satisfaction.
The whole thing is scam
There website is misleading. I was supposed to have been charged a dollar and they
Charged more and don't want to refund. No answer to my question either
Desired outcome: Refund
vizio tv problem
i was having a problem with my vizio tv i paid 1 dollar to chat with a expert, they said it would be easier to talk on the phone for a fee of 26.00 so i paid it i got a call from California and thought it was spam so i hung up they called me back and he heilped me with my problem but charged me for three calls totaling 72.00. As far as i am concerned i only have to pay 27.00
Desired outcome: Pay 27.00 and refund the 45.00 they overcharged
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized credit card charge
I saw an ad on google for “just answer” vet. My cats weren’t feeling well, but not so sick I felt they had to be rushed to the vet. The site said 7 day trial for 1.00 and then if not canceled it was 29.00 per month. I decided to give it a try. I signed up asked my question then canceled my 7 day trial. On my way to work I checked my account and not only did they take the 1.00 trial payment they charged me 29.00 as well. I contacted them and was told they don’t offer a trial. I sent the link to show them where I signed up and they would end the chat. So I contact them again and they tell me the same thing and disconnect the chat. I will be disputing the charges with my bank and show my bank the link stating it was a 7 day trial and it was only supposed to be 1.00 payment. And the unauthorized charge. I would not recommend for anyone to use. Terrible customer service and very dishonest.
Desired outcome: I want the 29.00 charge refunded
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorised charges
I thought I was calling HP with an issue on my printer setup for wireless printing. Thinking that I was speaking to a HP tech I agreed to a $2 charge to help me. I ended up with no answers as they wanted me to go into an online chat and then kept sending answers that were from the HP site I had already tried. I never did get a solution and left a negative response to HP. Since that $2 charge JustAnswer has billed me $70 for 4 months. I cannot find a way to discontinue this and request a refund as there doesn't seem to be a clear way to contact this company. I am still not clear how this even happened but now district Just Answer and HP if they are allowing this to happen to their customer.
Desired outcome: I would like to be reimbursed for all charges as I have never received any answers or services for the funds they have taken. I feel I was signed up for this in an untrustworthy way as well.
The complaint has been investigated and resolved to the customer's satisfaction.
just answer dog vet
i have been trying to cancel this for 4 months now. but you keep charging my credit card leaving me with 2 over the limit chargers. so now i am out 29 bucks for 4 months plus 2 35 dollar over the limit charges. that comes to 186 bucks
Total fraud... scam
Desired outcome: please refund my 186 bucks as i am on disability
Monthly Membership Fee and Fully Refundable Scam
I found ther promotion marketed as $5 for per question, and that was reasonable for my only basic question I was asking just to make sure. Probably took 1 minute to answered by an attorney.
Thank I looked at my bank account. I was charged $5 and $60.
I went back to my JA account my orders page says I was charged $5 for initiation fee and $60 for a monthly membership. I was not looking for a membership.
I called customer service and they said I confirmed to be charged for monthly membership before registering which I never did. They hide it in their terms and conditions.
Let's say it is okay my mistake not to read it. But they were promoted on the website as "fully refundable". If there is anything else in the terms and conditions against this, this is litterally lying and fraud in marketing.
Desired outcome: A Full Refund for monthly membership fraud
The complaint has been investigated and resolved to the customer's satisfaction.
$50.00 fee they said would be $1.00
Iam trying to cancel this scam that is taking $50.00 a month out of my checking account every month.
I went to the FEDERAL COURT HOUSE JURY DUTY WEB SITE to explain I am 73 years old on oxygen and cant do jury duty. A link popped up that had answers for me! Its a total scam. They said in text it would cost $1.00
its up to $150.00 dollars now. I went in the hospital on April 14 2022 until May 2 then went into a rehab place called Peoria rehab then moved to Glencroft care center until May 18th then I had home health care and physical therapy for another month.
I know I will not get my money back..even though its a large amount coming out of my social security
PLEASE STOP TAKING MY MONEY
I HAVE NEVER CALLED YOU NOR HAVE I EVER TEXTED YOU OR USED YOUR SERVICE
Desired outcome: PLEASE REMOVE ME ASAP AND RETURN MY SOCIAL SECURITY MONEY
The complaint has been investigated and resolved to the customer's satisfaction.
Canon inkjet printer pixma ts8150
Problem: Printer does print in photo-mode perfectly, but in textmode PGBK-ink will not work.
I posted this problem tu 'justanswer' and agreed to accept a phonecall by the working technician.
But the only thing I received where useless questions and a written note 'the printhaed might have suffered an electrical problem' - thats all!
Result: today, I have been charged 29,00 EUR for my 'YES' to a never happening phonecall!
This is redicoulous!
Desired outcome: refund of the charge of 29.00 EUR
The complaint has been investigated and resolved to the customer's satisfaction.
Membership Fee
I googled “free antique furniture appraisals” and JustAnswer came up. Went to website requesting information about antique dresser. I was then told that there was a $1.00 fee for service. I was fine with that, gave credit card information and was connected to an “expert”. I was given very basic information about the age, style and potential value, period. Afterward, I received an email stating $28 was also charged as a “membership fee” I never authorized nor agreed to, nor was I notified about this fee until after I agreed to the $1.00 fee and provided my credit card information. I immediately cancelled membership and called requesting refund of $28. I was told by representative, “Bua”, that charge was non refundable. Reported fraudulent charge to my bank.
Desired outcome: Refund of $28 unauthorized fee.
The complaint has been investigated and resolved to the customer's satisfaction.
Hi, Super in Need
I was in contact with JustAnswer on the 01/06/2022, the consultant tried to answer a question I asked yet was unable to provide any usable feedback as he was unsure of what needed to be done. I immediately cancelled the membership as this was not usefull, the information was that this could be cancelled at anytime! I received an email from Jeff Cavellini on the 01/06/2022 confirming the membership cancellation YET on the 07/06/2022 I was billed for the full subscription fee. I look forward to receiving a credit of R781 IMMEDIATELY.
Bronwynne Poole
Pretoria, South Africa
The complaint has been investigated and resolved to the customer's satisfaction.
Not able to use the membership that I paid for. Lorraine Ellis
I paid for a membership and nothing was working right, so I cancelled it, but the website had already took two payments out, first $1 and $28. So customer service they closed everything out, and said I have until July 12, 2022 to use what has been paid for. But now I tried to use it and it won't let me, it want me to use my card again. Very unhappy with this. Is this a fake site and it took my money?
Lorraine Ellis
The complaint has been investigated and resolved to the customer's satisfaction.
Did not cancel for several month as requested
The way this company advertises is manipulative and incorrect!@
It was next to an IRS button with "we can help for $1".
I clicked on it and talked to someone realized right away that this was NOT the help that I needed as it was so smartly placed.
Then I discover that they charged me $60! instead of $1!
I called and talked to someone and they promised to remove the charges
That happened for 3 month!
I reported it with the credit card company and "Just Answer" filed a paper stating that I used their company log in 7times at the exact time!
ir 8.34 x 7 etc. and that on different dates! at 3 additional dates
This is a terrible company and I will eave the credit card company that sides with them. Not service that I want in my life.
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
Payment/billing
I paid £1 for a trial on 14th of June 2022 I noticed all the information was rubbish and cancelled my membership to then be charged of £39! I will be expecting a full refund or I will be contacting local authorities ASAP!
Desired outcome: Full refund
My support system dealing with my financial needs and assistance such as your team provides
I want to know if I could continue on with my Now 50$ payment monthly.My Card got canceled But I wantDr. Karamat Mahwish and her 5 member team. She gave me a number for a Psychitrist also [protected]. Because of my enviroment as well [censored] my payee I could not use your services and team.She wants to know if Just Answer could directly bill by mail my $50 a month to a Dickinson ND, 58601 adress?
Desired outcome: I need these Psychologists and gist with her suggested services.2.Praynoykp-Mod 3.Venki-Administrator 4. Alyssa N.,LPCC 5. Coach Carrie 6. Heather B. with phone number for a Psychitrist available. This is my needed and desired outcome here!
The complaint has been investigated and resolved to the customer's satisfaction.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Most discussed JustAnswer complaints
Unauthorised feesRecent comments about JustAnswer company
Membership



Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!