JustAnswer

MS Office disappeared from my PC

I contacted Microsoft to get MS Office back on my subscription with Microsoft, then Just Answer came online.

"Heshan" contacted me on SMS that he could help and said it would be R15 refundable ...

I agreed to R15 charge and paid

At 11:31 an amount of R599.00 was taken from my Card

Then another person send SMS (which no has disappeared)

and R507.61 at 11:34 - after another instruction with the same content*

He then send a link to * Microsoft with instructions - Which I have done before, on my own, which I have told him and and it did not work

He suggested to do it remotely

I said we have loadshedding and cant go online

At 11:40 none of my SMS's were delivered and/or replied to

11:46 - SMS to screen connect

11:56 - I asked to cancel the session due to loadshedding and to refund the unauthorised payments

12:06 - Wanting to know what issues there was to connect remotely

12:07 - I confirm Loadshedding -SMS did not deliver

12:30 - I Send explanation of Loadshedding - SMS did not deliver

12:48 - He send SMS giving same Microsoft instruction

12:50 - I SMS to read previous messages - SMS did not deliver

15:50 - Caralenek wants to assist - remote support -

I did not respond - not trusting Just Answer at this point

I did not subscribe to anything - the R15.00 was also deducted

Today, July 6, 2022, I went to Just Answer for help which they said they could solve my problem. I was charged $1 and then another $39 to work with an expert who was supposed to solve my issue. After going back and forth on my cell phone and computer and doing what I was told to do, my issue was NOT solved. Instead, I was sent to a Youtube video about aligning the print heads for a printer that was not my model. When I went online to my bank, I saw they not only chatged me the $1 plus the $39, but also $37 for who knows what!

July06,2022 at 2:40 pm Central Time

I accessed the site looking for an answer about a serger sewing machine. To receive the answer, advertised as a $1.00 charge, I realized my card would be charged $37.00 per month for a membership.

I did not want a membership of any kind and felt the site did not explain the membership charge before the card information was used.

I immediately canceled the membership on the answer screen and called the customer service number provided there. I was told the membership was canceled, but the one month charge would remain. A confirmation number was given very quickly and I was only able to get JA190... before the call ended. Sounded like a recording.

I called another customer service and was assured the membership was canceled, but there would be no refund for the current month charge of $37.

So I was looking for my consumer rights and did a search query using a question. And search results came up with justanswer.com it looked like it was where I wanted to search for the answer to my question. It was a $5 charge for the question i thought and it was forwarded to a professional who is qualified to get the answer for my question. There was an offer to consult with the professional thru phone consult which I thought had a $46 cost i didn't pick that option because answer thru text was fine. My question was answered in a minute but next moryi had a $46 subscription charge and $5 charge from justask. I contacted customer service and told them my issue and they replied. We are going to help you resolve the situation.i was told by asking a question i agreed to subscribe to their service and a reccuring monthly charge unless cancelled. All the terms and condition with the platform was very misleading and unfair. There's no one looking out for consumers like me where we have a trial period or cancel before trial period is over. It's been less than 24 hours since I asked the question and cancelled subscription

I have been receiving a monthly bill for $46.00 since 02/22/2022. I have no idea what this is for and have submitted a fraud complaint from my credit card company. Having read a previous complaint from another user for the same amount on Complaints Board regarding an Amazon Help call, this may have been the same for me. I was never informed that I wasn't talking to Amazon, or that there was a charge, or that the charge was recurring. I would like a refund for the past charges and the charges stopped!

There website is misleading. I was supposed to have been charged a dollar and they

Charged more and don't want to refund. No answer to my question either

i was having a problem with my vizio tv i paid 1 dollar to chat with a expert, they said it would be easier to talk on the phone for a fee of 26.00 so i paid it i got a call from California and thought it was spam so i hung up they called me back and he heilped me with my problem but charged me for three calls totaling 72.00. As far as i am concerned i only have to pay 27.00

I saw an ad on google for “just answer” vet. My cats weren’t feeling well, but not so sick I felt they had to be rushed to the vet. The site said 7 day trial for 1.00 and then if not canceled it was 29.00 per month. I decided to give it a try. I signed up asked my question then canceled my 7 day trial. On my way to work I checked my account and not only did they take the 1.00 trial payment they charged me 29.00 as well. I contacted them and was told they don’t offer a trial. I sent the link to show them where I signed up and they would end the chat. So I contact them again and they tell me the same thing and disconnect the chat. I will be disputing the charges with my bank and show my bank the link stating it was a 7 day trial and it was only supposed to be 1.00 payment. And the unauthorized charge. I would not recommend for anyone to use. Terrible customer service and very dishonest.

I thought I was calling HP with an issue on my printer setup for wireless printing. Thinking that I was speaking to a HP tech I agreed to a $2 charge to help me. I ended up with no answers as they wanted me to go into an online chat and then kept sending answers that were from the HP site I had already tried. I never did get a solution and left a negative response to HP. Since that $2 charge JustAnswer has billed me $70 for 4 months. I cannot find a way to discontinue this and request a refund as there doesn't seem to be a clear way to contact this company. I am still not clear how this even happened but now district Just Answer and HP if they are allowing this to happen to their customer.

i have been trying to cancel this for 4 months now. but you keep charging my credit card leaving me with 2 over the limit chargers. so now i am out 29 bucks for 4 months plus 2 35 dollar over the limit charges. that comes to 186 bucks

Total fraud... scam

I found ther promotion marketed as $5 for per question, and that was reasonable for my only basic question I was asking just to make sure. Probably took 1 minute to answered by an attorney.

Thank I looked at my bank account. I was charged $5 and $60.

I went back to my JA account my orders page says I was charged $5 for initiation fee and $60 for a monthly membership. I was not looking for a membership.

I called customer service and they said I confirmed to be charged for monthly membership before registering which I never did. They hide it in their terms and conditions.

Let's say it is okay my mistake not to read it. But they were promoted on the website as "fully refundable". If there is anything else in the terms and conditions against this, this is litterally lying and fraud in marketing.

Iam trying to cancel this scam that is taking $50.00 a month out of my checking account every month.

I went to the FEDERAL COURT HOUSE JURY DUTY WEB SITE to explain I am 73 years old on oxygen and cant do jury duty. A link popped up that had answers for me! Its a total scam. They said in text it would cost $1.00

its up to $150.00 dollars now. I went in the hospital on April 14 2022 until May 2 then went into a rehab place called Peoria rehab then moved to Glencroft care center until May 18th then I had home health care and physical therapy for another month.

I know I will not get my money back..even though its a large amount coming out of my social security

PLEASE STOP TAKING MY MONEY

I HAVE NEVER CALLED YOU NOR HAVE I EVER TEXTED YOU OR USED YOUR SERVICE

Problem: Printer does print in photo-mode perfectly, but in textmode PGBK-ink will not work.

I posted this problem tu 'justanswer' and agreed to accept a phonecall by the working technician.

But the only thing I received where useless questions and a written note 'the printhaed might have suffered an electrical problem' - thats all!

Result: today, I have been charged 29,00 EUR for my 'YES' to a never happening phonecall!

This is redicoulous!

I googled “free antique furniture appraisals” and JustAnswer came up. Went to website requesting information about antique dresser. I was then told that there was a $1.00 fee for service. I was fine with that, gave credit card information and was connected to an “expert”. I was given very basic information about the age, style and potential value, period. Afterward, I received an email stating $28 was also charged as a “membership fee” I never authorized nor agreed to, nor was I notified about this fee until after I agreed to the $1.00 fee and provided my credit card information. I immediately cancelled membership and called requesting refund of $28. I was told by representative, “Bua”, that charge was non refundable. Reported fraudulent charge to my bank.

I was in contact with JustAnswer on the 01/06/2022, the consultant tried to answer a question I asked yet was unable to provide any usable feedback as he was unsure of what needed to be done. I immediately cancelled the membership as this was not usefull, the information was that this could be cancelled at anytime! I received an email from Jeff Cavellini on the 01/06/2022 confirming the membership cancellation YET on the 07/06/2022 I was billed for the full subscription fee. I look forward to receiving a credit of R781 IMMEDIATELY.

Bronwynne Poole

Pretoria, South Africa

I paid for a membership and nothing was working right, so I cancelled it, but the website had already took two payments out, first $1 and $28. So customer service they closed everything out, and said I have until July 12, 2022 to use what has been paid for. But now I tried to use it and it won't let me, it want me to use my card again. Very unhappy with this. Is this a fake site and it took my money?

Lorraine Ellis

The way this company advertises is manipulative and incorrect!@

It was next to an IRS button with "we can help for $1".

I clicked on it and talked to someone realized right away that this was NOT the help that I needed as it was so smartly placed.

Then I discover that they charged me $60! instead of $1!

I called and talked to someone and they promised to remove the charges

That happened for 3 month!

I reported it with the credit card company and "Just Answer" filed a paper stating that I used their company log in 7times at the exact time!

ir 8.34 x 7 etc. and that on different dates! at 3 additional dates

This is a terrible company and I will eave the credit card company that sides with them. Not service that I want in my life.

I paid £1 for a trial on 14th of June 2022 I noticed all the information was rubbish and cancelled my membership to then be charged of £39! I will be expecting a full refund or I will be contacting local authorities ASAP!

I want to know if I could continue on with my Now 50$ payment monthly.My Card got canceled But I wantDr. Karamat Mahwish and her 5 member team. She gave me a number for a Psychitrist also [protected]. Because of my enviroment as well [censored] my payee I could not use your services and team.She wants to know if Just Answer could directly bill by mail my $50 a month to a Dickinson ND, 58601 adress?

Can you Please Cancel my membership? I can't afford this monthly charges. So if you can refund the $66.00 dollars I appreciate it . It happen June 14, 2022. All I need is to open my Tablet. I don't need the monthly charges Please.

Order ID [protected]-383 Thank you.