JustAnswer
reviews and complaints

Problem: Printer does print in photo-mode perfectly, but in textmode PGBK-ink will not work.

I posted this problem tu 'justanswer' and agreed to accept a phonecall by the working technician.

But the only thing I received where useless questions and a written note 'the printhaed might have suffered an electrical problem' - thats all!

Result: today, I have been charged 29,00 EUR for my 'YES' to a never happening phonecall!

This is redicoulous!

I googled “free antique furniture appraisals” and JustAnswer came up. Went to website requesting information about antique dresser. I was then told that there was a $1.00 fee for service. I was fine with that, gave credit card information and was connected to an “expert”. I was given very basic information about the age, style and potential value, period. Afterward, I received an email stating $28 was also charged as a “membership fee” I never authorized nor agreed to, nor was I notified about this fee until after I agreed to the $1.00 fee and provided my credit card information. I immediately cancelled membership and called requesting refund of $28. I was told by representative, “Bua”, that charge was non refundable. Reported fraudulent charge to my bank.

I was in contact with JustAnswer on the 01/06/2022, the consultant tried to answer a question I asked yet was unable to provide any usable feedback as he was unsure of what needed to be done. I immediately cancelled the membership as this was not usefull, the information was that this could be cancelled at anytime! I received an email from Jeff Cavellini on the 01/06/2022 confirming the membership cancellation YET on the 07/06/2022 I was billed for the full subscription fee. I look forward to receiving a credit of R781 IMMEDIATELY.

Bronwynne Poole

Pretoria, South Africa

I paid for a membership and nothing was working right, so I cancelled it, but the website had already took two payments out, first $1 and $28. So customer service they closed everything out, and said I have until July 12, 2022 to use what has been paid for. But now I tried to use it and it won't let me, it want me to use my card again. Very unhappy with this. Is this a fake site and it took my money?

Lorraine Ellis

The way this company advertises is manipulative and incorrect!@

It was next to an IRS button with "we can help for $1".

I clicked on it and talked to someone realized right away that this was NOT the help that I needed as it was so smartly placed.

Then I discover that they charged me $60! instead of $1!

I called and talked to someone and they promised to remove the charges

That happened for 3 month!

I reported it with the credit card company and "Just Answer" filed a paper stating that I used their company log in 7times at the exact time!

ir 8.34 x 7 etc. and that on different dates! at 3 additional dates

This is a terrible company and I will eave the credit card company that sides with them. Not service that I want in my life.

I paid £1 for a trial on 14th of June 2022 I noticed all the information was rubbish and cancelled my membership to then be charged of £39! I will be expecting a full refund or I will be contacting local authorities ASAP!

I want to know if I could continue on with my Now 50$ payment monthly.My Card got canceled But I wantDr. Karamat Mahwish and her 5 member team. She gave me a number for a Psychitrist also [protected]. Because of my enviroment as well [censored] my payee I could not use your services and team.She wants to know if Just Answer could directly bill by mail my $50 a month to a Dickinson ND, 58601 adress?

Can you Please Cancel my membership? I can't afford this monthly charges. So if you can refund the $66.00 dollars I appreciate it . It happen June 14, 2022. All I need is to open my Tablet. I don't need the monthly charges Please.

Order ID [protected]-383 Thank you.

Yesterday, 06/13/2022, I mistakenly paid for a membership I didn't want. The user interface was confusing. They refused to refund my $50.

Demading a refund on a incorrect charge.

Even though I only agree to pay the trial fee,you immediatelly charge me the full monthly subscription. I am demanding a full refund on that $46,as its not worth the money and your "experts" give you copy paste answers from google search engine. Expecting a refund before I envolve laywers on this case as I dont mind hunting this down.

Date of incident: Friday June 11, 2022

I was having a problem renting a movie from Amazon when a was involuntarily connected to this site. I didn’t realize that I was joining a subscription service and would incur a monthly membership fee. I realized it within a minute or two and immediate requested a cancellation.

Now multiple emails exchanged with multiple representatives, I’ve gotten nowhere with getting a refund of my $46.00. These people are thieves! They said that I filled out the billing information which is an absolute lie. I don’t know how they got that information. Somehow they get linked in.

This company has a problem with transparency! I was duped and deceived and left with no recourse. I’m not alone though, with almost 3,000 complaints I’ve got plenty of company.

On 09 June 2022 I was trying to link my smart phone to windows without success. Having paid the nominal SA R and 15.00 to try and resolve the issue I opted to link to a consultant I was charged with SA Rand 599.00 WITHOUT MY AUTHORISING THE CHARGE.

In any event the problem was not resolved by your consultant.

I now expect the amount to be refunded to me without delay.

The offer was $1 for a week trial. Ask a lawyer a question.

I was not contacted via email only text message. It took less than 24 hours to find out that they had no answers no referrals no help to offer. I ended my one week trial early. 3 days later they took $46 out of my account. They never notified me. Not by email. Not by text message or phone call. They didn't even wait a week. I only use that card for situations such as this. I guess I'm lucky. They may have charged me as many times as they could get away with.

It's such a shame that they did this to me knowing the predicament I'm in.

Online search recommended JustAnswer for " just one dollar get legal advise"

I asked one question, it was answered but I was charged and additional $50.00. When I called, the rep was so rude and would not let me speak to her supervisor she just kept refusing the refund. I am not satisfied. I DID NOT AUTHORIZE THE AMOUNT DRAFTED!

April and May 2022

Just Answer.

I used Just Answer on one occasion and paid 5 Euro which was the one off fee for very poor information this was a one of transaction only and no further agreement was agreed to.

When I received my my credit card transactions I noticed another fee of 35euro been withdrawn from my credit card account by Just Answer on the 22 May 2022 I do not know is this for I never agreed to any other charges I want this fee refunded immediately.

Dear all,I would like to file a complaint against the online service Just Answer. Even though it was said that only a online service trial charge will be taken off my credi card, they deduct both the service charge and the full monthly subscription. I tried to cancel, which is almost impossible to do,and after 1h i finally manage. They did cancel my membership but are not giving back my membership charge even though I paid for the trial service charge. I even contact the Vice ptesident of the company via email, as their Customer service page keeps crashing( what are the odds ,right? ) so he only reply that my membership is cancelled. I need your help with this refund,also because the service is an absolute scam,they copy paste answers you will find if you type on google. Ridiculous.

I asked these people one legal question back in October of 2021 about Tenant Law and paid $5. I had even spoken to someone and told them that I did not want to sign up for a membership. That next year I check my bank account and from January to June of 2022 this company has taken over $400 out of my account, sometimes taking multiple charges within the same month out of my Checking. I only discovered this due to an unrelated issue. Outraged, I called "Just Answer LLC" to have them explain themselves telling the Rep I only used their service ONE TIME. She confirmed that this was true, from way back in October, but the woman who answered the phone really didn't care to. She told me that they couldn't refund me my money back because their trial automatically turns into a membership and it was my responsibility to cancel. When I tried to explain to her that I never signed up for a membership and that I even spoke to someone on the phone and made it abundantly clear that I didn't want a membership, but she responded back with absolutely no remorse. The Rep on the phone apologized, saying that I was unfortunately on the hook for all the charges. She wasn't worried about who I spoke with before, or if they had given misinformation or whether the person actually did their job right or not, the company was just going to stick me with the bill and I was going to have to pay for their negligience and lack of professionalism. The only assistance I got from her was when she flatly told me that "Just Ask" could cancel my membership so that I wouldn't continue to be charged moving forward. It angered me because I NEVER had a membership. She ultimately denied the refund and I absolutely hated that I ever did business with such a shady company. I would advise all consumers to stay away from this company because they've proven that if they make a mistake, you will have to pay for it. There is no accountability, they keep your money fully well knowing they haven't even provided you with a service. How is it that this company can justify keeping that amount of someone's money and didn't even perform a service anywhere equivalent to that is MIND BLOWING!? There's no real customer service; in fact all the Reps that have answered when I've called have had accents like they were all Vietnamese, which makes it harder to feel like you can get real sympathy and real customer relations. I literally paid $414 dollars for just ONE QUESTION, and that is "Just Anwser" business model.

I saw this as a way to answer a legal question I had. It came up when I was looking for Citizens Advice. I agreed to pay £1. Although I posted the tribunal pages that were relevant, I did not get an answer, just told me what was kn that page, not what I was liable for or the other party. This was in May, but I did not keep the name of the solicitor, as I did not expect to be charged £50!

I told them that I was not happy and that I wanted a refund of £5, and to cancel the whole process.

I have just received my statement on which is the amount of £50 has been unlawfully taken. I want it all refunded.

Social Security Question- I asked how much raise I should be getting. I wasn't satisfied with my answer or the two charges on my account.

6/3 2022. 7:45 am. JustAnswer.com advertised answers in minutes. regarding speaking to a lawyer. 3 hours later, I called customer service, for the 2nd time. The advice was, also supposed to be free. I fell for paying $5.00 to them. I explained to the customer service agent, Mary, what had happened. I paid, and got a runaround. She went off in a vein, that annoyed me. I told her, I looked them up, and many complaints, had been filed. I shouldn't have done that. I said, customers had been bumped up, to premium membership, and suffered financial loss, when they couldn't get a refund. There was an attempt, to answer my question, made. even a second attempt, but I followed the advice of, of the chat assistant, and left the computer, where I later noticed the attempts, had been made. I considered myself, free from blame on missing them, because I was earnest, and was following the chat assistant's advice. I asked for a refund, for my $5.00. I deduced I wasn't going to get it, or get any help from them. I said, I would sue them, but I didn't mean it, actually I did, but it would be unproductive to me. I'm not sure. They got me mixed up by their behavior, which is why this complaint is coming out the way it is. By all moral standards, I should sue. But, would it be worth it. I don't know, that is undetermined. Overall, I don't expect a phone call, that was arranged, and promised to me, to come. If anything, I'd sue for distress, they caused me. Overall, just a frustrating experience.