JustAnswer
Reviews and Complaints

I was told I would be charged a one time, refundable $5 fee before I could be connected to a doctor. I was instead charged $46 twice. When I contacted customer care I was told I should have reviewed their payment policy prior. The policy states you will be charged for a $46 monthly membership fee and only the $5 joining fee is refundable. This was purposely left out to me when I agreed to the $5 fee and their justification is that I should have done better. Total scam trash.

I was charged $34 for a question I asked sometime in July 2022 about a boat question. Nothing to my recollection stated that I was signing up for a monthly membership. I called to get a refund, which I noticed hit my low balance checking account on 9/5/2022 for $34 and shared with the representative that it was false and should be refunded to my account. She stated sorry, unable to repay. To my error, and this is how these companies work with auto memberships turned "on,"..learned I was also charged $34 in August as I missed this due to personal issues. Used once and shall never return! I have no problem paying for a fair service, yet this is 100% wrong.

Misleading advertising on the website. It told me that for $1 that was fully refundable I could get a question answered but it never stated that they were going to charge me $34 as well for a reoccurring membership. When I was billed immediately I was billed two charges. I right away contacted their customer service and ask for my $34 back because I didn't have a month's worth of questions I had one question. It never made clear that they were going to charge me $34 for a reoccurring membership. And I wanted my money back and they told me that I could discontinue my membership but they were not giving me my $34 back 5 minutes after they billed me for it. The website was deceptive it didn't say anything about the reoccurring membership on that page I would have had to go two or three pages in to find that out they should have just given me my money back.

I made an online request for tax advice ( ref. [protected]) on 31 July for which I was charged a minimal £5.

the service was quite satisfactory.

However, a further debit shows on my bank statement for a service carried out ( allegedly) on 7/8 august for £35, which I did not approve and for which I received no service.!

One of the pitfalls of paying for a service by credit card?

I am looking for a refund and an assurance that this type of fraudulent activity will not be repeated. I have not yet contacted Visa, but will do so If the matter is not resolved immediately.

Yours sincerely,

Norman Dowler

I was charged $46 for a question that I asked on or about the 20th of last month at the charge rate for $1. There was nothing to my recollection stating that I was signing up for a monthly membership. I called to get a refund of that charge to which the representative "Queen(may have been Gwen, she had a thick undiscernible accent)" said that I could not be refunded the charge for the membership(the one that I neither signed up for or wanted) as the cancellation period had passed.

I got the "membership" cancelled, but no dough.

I contacted your service two months ago and DID NOT receive the help I required. Since then I have been charged a monthly fee of $53AUD for a service I don't use and don't want. As an Australian lawyer I find your 'service' misleading and deceitful in luring people in to sign up for $2 then charging this fee every month for doing nothing.

I want these deductions to cease and I would like a refund of $106AUD back to my credit card.

My name is Janet Wagstaff. My email is janet.[protected]@bigpond.com. You obviously have my credit card details.

Since January 2022 I have been charged the amount of R599 (South African currency) by Just Answer *Tech Help 877.6 I did not sign up for this service. I requested help and was to be charged for a one off consultation. For various reasons I was not in a position to check my monthly statement so have only this month discovered this unlawful deduction. Will I be able to receive a refund.

Carolina Vorster

Hi,

On 8/28/2022 I found Just Answer through a Google Search. The first page I was directed to said:

"Unlimited chats, plus global travel protection and instant deals. Join for only $1. Cancel anytime."

On the first pricing page it says:

"I only want to ask one question

Ask any question you want in any category and get your answer. Then, simply cancel."

I asked one question, than cancelled my membership. I realize now that the billing page mentioned the $34 monthly charge. However, as the two pages I mentioned above were misleading, I would like a refund.

Went on JustAnswer for quick 1 simple question, the chat bot or "assistant/sales person" act like they want to know your question is, but redirect you to payment right away and stating that it's only "5" bucks for your "trial". Once you paid, they bill you twice, one for the "5 dollar trial" and the other "60 subscription".

Wait, i didn't heard of any subscription nor the cost, and I was certainly not ok with that. The most deceitful thing is that their online "assistant/sales person" really block you away.

I canceled my membership right after i found out the true/hidden cost of this "nearly scam service" and tried to contact their customer service for refund. No answer yet.

They're acting really sketchy and poking into your pocket without you knowing !

*By the way, you need to check credit card notification to know that. They don't sent you no invoice or statement at all!

*No wonder BOA tried to talk me out of it by deactivating me card for a time, i was too stupid on this one. Couldn't thought that there are somebody worse than BOA.

I contact just ask on the 26th July regarding a issue with my washing machine. A technician explained how to rectify the problem via just answer and a text message. For this service I was charged $41 and was told this service would be open to me for a period of 30 days. Due to the initial cost. I have now been charged an additional $41 when I no longer want to use this service so it is an unauthorized transaction that has been debited from my Police Bank credit card.

Like others in the comment section, I too was charged a membership fee after the initial $5 start up fee. Said I would get a refund after the question too. Purposely misleading language and then charged my account $46. Never wanted to pay a membership fee when I was told there would only be a $5 charge before membership would be implied the following month! Emailed them for a refund a complete stop to the supposed "membership" just to be explained what they were actually saying and explaining the charge. I told th to send my refund.

Good Day

I spoke to the lady online regarding a washing machine troubleshoot advise, and she advised me that she can transfer me to someone but I have to pay a certain amount which was R15 which I paid, and all of a sudden R365.04 is out of my account from last month even this month. Tried to enquire about that but no assistance what so ever.

I did not even get assistance/advise hence the next person said I need to pay and I refused.

I signed up for one question in December 2020. I didn't sign up for a membership . Yet they billed me for 20 months at 48 euro per month . Yep stupid for not checking my bank account statement. But I never had this happen before. Sheer fraud the Internet is full of simular complaints against just answer.

They scammed me for 960 euro and no refund. Its ridiculous this type of billing practise is allowed

The just answer webpage said that its $1 for a question. I asked the question but never received an answer. I also received a $1 charge followed immediately by a $50 charge on my credit card. When I found out, I immediately call the contact center and was told it was a membership charge. I then tried to cancel the membership, which I didn't know I signed up for, and the contact center person hung up on me. I tried to call back and got busy signal. I then tried to log into the site to cancel the membership and was unsuccessful.

I just found another $50 charge on card this month. I have been told the membership has finally been cancelled but I'm also requesting the two months of membership fees credited back to my card for a service I had no idea I was signing up for and have not used since I asked the very first question.

Not being clear about the membership is a deceptive practice and should be stopped.

I asked 2 questions in July to their OBGYN's, I was charged the monthly fee, $46 and then $1 for my question... come August, the day the membership was to be renewed, I canceled it, they already charged my card, so I contacted them asking for a refund, and they REFUSE to give me a refund of the $46 for the month of August! They said because I asked a question...yes, I did, in July, and that month was paid for... I haven't asked any questions or even logged into the account since that question, except to cancel it. They still refuse to refund me. I will make sure all my friends and family know to NEVER use this site!

the sign up page showed "join for only 1$ and ask your answer" and no mention of a monthly subcription.. ... and when i checked my credit card statement after 2 months turned out i was charged 46$ per month.. when i tried to chat with them regarding refund they refused ... i asked atleast to send screenshot of sign up page proving it was not leading and again they refused.

I asked a question regarding a complaint I wanted to have resolved with The Postal Service on 08/11/2022. I was under the understanding this was only going to cost me $1.

I looked at my Bank Statement today to find that there were two charges to my bank account:

08/11/2022

Repairs-JustAnswer.com 08/10 PURCHASE San Francisco CA

View/Edit Debit Card -$1.56

08/11/2022

Repairs-JustAnswer.com 08/10 PURCHASE San Francisco CA

View/Edit Debit Card -$51.40

I am fine with the $1.56 but I need the $51.40 reversed immediately!

I was put through to justanswer on the 23/07/22 as I had got a new phone and couldn’t get my emails across to the new phone. I was asked to pay a £1 which was fine. I had a reply to say I would be charged £33, I replied saying “no thank you” to proceeding and paying the money, however the employee sent yet another reply over night, even though I had said no.I had already sorted it myself. I messaged to say I hope I hadn’t been charged as I had said no the help. I have just received my credit card bill and I have been charged £39. I did not agree to this, and would appreciate it if you would refund my money.

Thank you

Gail Morgan

i got charged 65 dollars when it only said on the website start free trial for 1 dollar so i did and then i found charged the next hour about it that i did not authorize and will be filing a lawsuit against or fraud. this website is a scam the second i opening it and put my info in i started getting scam calls every minute or so and couldnt even use my phone. im so frustrated im crying right now this is the most horrific website and company i have ever seen. there needs to be a refund placed IMMEDIATELY or i will be filing charges for fraud.

I have called and asked you to cancel my account and now have been charged 2 more months First off, I was never aware that I was even being charged for ONE QUESTION I ASKED YEARS AGO and second the charge of $66/mth is ridiculous.

There should be someone watching accounts to see that they aren't being used anymore instead of taking money to fund this!

PLEASE CANCEL MY ACCOUNT IMMEDIATELY and I expect a refund for at least the last 2 charges if not more. You have gotten years of payments and I am thoroughly annoyed that this has happened without my knowledge that it was a continuing charge.

Let me know what information you need to get this account cancelled IMMEDIATELY!