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3.4 1472 Reviews

JustAnswer Complaints Summary

868 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1472

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Newest JustAnswer reviews & complaints

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5:20 pm EDT
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JustAnswer Fraudulent charging practices

Buyer beware. This company will advertise that they are charging a "$2 refundable charge" so that you can try out their service. In fact they charge you a hefty membership fee at the same time without confirmation from the customer. ie the charge goes through on your credit card without you approving it. I only realized because I get bank notifications. I immediately emailed the company and asked for a refund. No response. I then phoned them and was told I would not get a refund, in spite of the fact I never agreed to the charge. I consider myself pretty savvy via internet shopping and have never had a company not confirm a charge before. Obviously not so savvy Their blank refusal to look into my complaint tells me this is how they make their money.

Desired outcome: I requested a refund of the fraudulent charge and was blank refused.

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7:04 pm EDT
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JustAnswer Veterinarian*justanswr on my credit card

I called desperately to find a local vet to help me with my little Jack Russell dog. I was told that someone would be calling within 8 minutes. I gave them my credit card number and waited...no one ever called! I took my little baby to an emergency hospital over an hour away and they were able to help. I was also told that if I had talked to a vet even an online vet, they would have been able to solve her problem fairly easily with a common remedy we all have in our medicine cabinets. Emergency room charges $650.00. I would have been glad to pay the $29.00 for an opinion if they would have only responded to my call.

To add insult to injury, I have tried to cancel their service, but to no avail. I finally asked my credit card company to dispute the charges and cancel and re-issue my credit card. I'm still waiting for a refund through my credit card company.

Beware. these people are sharks that prey on your love for your pet. My advice...don't use them.

Desired outcome: Full refund for services billed for but never received.

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12:41 pm EDT
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JustAnswer Just answer is a scam

Just answer is a scam! Don't do it! I have filed a complaint w the bbb and will go to every site I can find to warn people! They trick you into a monthly subscription and when you realize it, they won't refund your money. Just answer are thieves. I had car trouble on april 3 2022. I was upset and found just answer on my I phone. I authorized a $1 withdrawal from my account and then they dinged me for $34 and today, may 3 they dinged me for another $34. I called and they are clearly offshore. I was told they could not refund my money even though I have no intention of ever using the scammers again! I want my money back!

Don't ever use these thieves.

Desired outcome: I want my $34 back. Refund my account.

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7:24 pm EDT
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JustAnswer just answer they overcharge what you agree to

I started a 7 day trial for $1 on May 1, 2022 I asked one question looked at my banking they had charged me another $46 on May1,2022 I called and they canceled my subscription same day may 1, 2022 but told me they do not issue refunds I did not even get thru my first day of a 7 day trial period which was money back guarantee.

Desired outcome: I want my refund of $47

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Vinny Boom Bahts
Watertown, US
Nov 05, 2023 2:34 pm EST

And just yesterday. I was told my refundable $1. Now I do know why it’s just $1. Because once they have your card number. Then they call take you to the cleaners. And when I just wanted my replacement phone turned back on. After only 2 months. It costs me $44 and I get nothing!

So my advice to you.

Go to the B.B.B And tell everyone, what they did. Because I will be doing this. Tonight…

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tmfuller6
Louisville, US
Apr 05, 2023 7:40 pm EDT

What number do you call?

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hunterjuly
Michigan City, US
Feb 04, 2023 10:03 pm EST

They did the same thing to me. I paid $1, just to ask a question. They TRIED TO charge my credit card $46.

3 times. Thank GOD the bank caught it in time and they didn't get my money.I cancelled the credit card to stay safe. They're a pack of Coyotes.

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Julie Davies
, US
Jan 01, 2023 1:15 pm EST

What crooks! This appears to be what has happened to my elderly mother - she thought she was being directed by Kenwood to a website to help with her dishwasher fault, paid £1 for online advice and then was charged an additional extortionate amount without her agreement or knowledge. This is heartbreaking and a considerable knock to her confidence when she is trying to become more and more independent following the loss of my father. Additional charges, and subscriptions, should be made blatantly obvious before charges are taken without consent. This will be fought!

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8:00 pm EDT
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JustAnswer Mechanic

Mechanic*JustAnswer (JustAnswer) did an Authorized ACH withdrawal from my CC on July 21, 2021. I received the information I paid for and then immedicately cancelled the renew feature. When I call their customer support number, the automated answering service confirms that my account has been cancelled.

However, EVERY month since up to April 21, 2022, JustAnswer has continued to withdraw an amount of $34.00. I have tried talking to customer service, but is appears to be a number directed to another country and each time the call gets "hung-up" after looking into my account issues.

When I attempt to access my account online, they want we to sign up again for their service, and I cannot actually get into my account to make any headway into a reasonable solution.

Desired outcome: I want Mechanic*JustAnswer to refund the 9 months of unauthorized ACH account deductions and DELETe me from future unauthorized charges.

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5:06 am EDT
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JustAnswer Being charged 50 pound not being aware of it costing that just asked a question

Just asked a question ,ended up being charged £50 didn't know about that or I wouldn't have asked .Didn't know they could take out my bank without my say so.Didnt know I was down as a member or it was 50 pound a month ,I've just cancelled. I can't afford this such a Con.Naively thought the phone call they kept pestering me to do was when the charging would start .

Desired outcome: Refund

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4:30 pm EDT
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JustAnswer Payment made for service not received

I have a problem accessing Facebook. Just Answer asked for a CC, which they said was declined; I gave them a second CC. A technician came on the line to ask abut the issue but never responded again. After waiting 25 minutes, I asked what the problem was and I was transferred to a Justin B who asked what my problem was. As I was typing the problems, he discontinued the chat. Meanwhile, it appears that both credit cards were in fact approved. So I may be out 2 payments with no service whatsoever.

I understand your asking for no abusive language or angry statements but the very fact that you have to say that infers there are more than a few people out there who have no received value for money. Since I received

no service whatsoever, I want my charges cancelled.

Desired outcome: Return funds.

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2:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Unauthorized payment

I signed into the just answer website to subscribe to their 7-day trial. I understood that after the trial period I would be charged $60 cancelable at any time. After I posted a question I found that a neighbor had received advice from his Attorney. I canceled the trial within 2 hours, To my surprise and disquiet, I found $1, the cost of the trial, and an unauthorized sum of $60 had been debited to my account. JUST ANSWER has refused to refund the $60 .

Desired outcome: Refund the $60

Read full review of JustAnswer and 1 comment
Update by Anthony Dunlop
Apr 26, 2022 11:38 am EDT

Resolved after some exchange of e-mails . Would recommend just answer makes it clear that the $60 membership fee applies from day one and is non-refundable, cancellation only applies to renewals. IMPORTANTLY make it clear $60 not $1 is being debited before transaction is processed.

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angry scammed person
hidden valley lake, US
Apr 26, 2022 7:18 pm EDT

This is unreal. I found a site claiming 1$ to talk to a professional and I was charged a separate charge of 46$ without being told. I didn't know this so I requested a 50$ phone call and the call never came. So I'm out 100$ from this scam when I was in a bad place looking for help. Shame on you. Refund me.

ComplaintsBoard
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3:11 pm EDT

JustAnswer You took 46 bucks of my card

I want my money back

Desired outcome: I want my money back

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1:53 am EDT

JustAnswer Scam

Refund me!

Omar. a. [protected]@gmail.com

Username: Omar. a. amin

I was looking for help then your website poped-out, I contacted an agent and they told me ALL I have to pay is 1 Dollar! and here is the qoute it self!

"OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Expert about your situation and then connect you two."

thats exactly what your agent told me... And I agreed and I enter my credit card information and then 46$ was withdrawn from my acount! and I went to check it turns out I was made a member without my permission or consent! and with no knowledge! I wasn't made aware that I would be paying 47$ in total! and when I contacting the customer support they said there is nothing we can do and it's not refundable! and this is what he said...

"We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the $1 join fee as well as the monthly membership fee which in your case is $46."

ARE YOU FREAKING KIDDING ME?! Very upfront?! I literally showed him and now showing everyone excatly what the agent told me! "I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable)." that's it! nothing else!

So how can you guys sit their stealing our money and also trying to put the blame on us! and someone trying to make it our fault! are you guys seriously this low? with no conscious? how pathetic!

I need a full refund right now with no excuses and with no delay!

Desired outcome: FULL REFUND

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4:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Debit payment to mechanic *justanswr | [protected] on 4 april 2022 for -50.47.

This was supposed to be a one-off payment following a request for a simple question about a diesel engine in early October 2021. The card has been charged $Aud 50.47 monthly ever since. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

This was supposed to be a one-off payment following a request for a simple question about a diesel engine in early October 2021. The card has been charged $Aud 50.47 monthly ever since. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

Desired outcome: Cancel subscription as requested months ago and refund previous payments.

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Update by Mark Berry 9
Apr 20, 2022 4:33 am EDT

This was a one-off query about electronics with the initial payment details, as follows;

18 Jan 2021

TECH-GEEK *JUSTANSWR [protected], Card: 4564XXXXXXXX4941, Merchant Category Code: 4816, Currency: , Amount: 67.98

VT210180123001700000123

The card has been charged $Aud 67.98 monthly ever since, but no service has been received. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

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10:51 am EDT
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JustAnswer No answers

I signed up for the trial and asked a question. After 3 hours of NOTHING, I requested a refund and cancellation of my membership. Oh, THEN they decided maybe they should try to answer my question. It was too late by that time, and I went online and again requested that they cancel my membership and refund my trial fee, stating that it was because they did not even attempt to answer my question until AFTER I requested a refund and cancellation. Their response - Can you give me more information why you want to cancel? They have now cancelled my membership, but I see nothing about refunding my trial membership fee. This is a ripoff.

Desired outcome: I want my trial membership fee refunded

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8:01 am EDT
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JustAnswer Just Answer - liars

When I signed up the website stated, $1.00 for a 7 day trial, at the end of the 7 days I would be provided an option to buy the service for a monthly fee or cancel. I was never provided the option to cancel before my credit card was charged for an entire month of the service. Just answer provides no value! I can search the internet and get the same answer for free. They cannot provide any help WHATSOEVER! My dog had an infection and needed to get an antibiotic, which you cannot get without an exam. Just answer cannot perform an exam and cannot provide you with a prescription to get the meds necessary to help my pet. A COMPLETE WASTE OF MONEY. When I called to cancel since they charged my credit card, they made it as difficult as possible and have yet to send a confirmation email. I have asked by credit card to block all charges from Just Answer and will trust my credit card company to act professionally.

Desired outcome: REFUND MY PAYMENT

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6:10 pm EDT

JustAnswer some one is using my wife's checking account without her permission for your services

Some one is using my wife's checking account without her permission for your services. How do we stop this from happening?

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5:35 pm EDT
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JustAnswer I would like to get back the $132 that we did not sign up for

In Jan 2022 my husband was having difficulty with his computer. He googled help and something came up offering him Technical Help for $2. so he accepted. He had no idea it was Just Answers, and had not ever gone directly to their Web site. It turns out the Computer Tech spent about 2 minutes with him and told my husband that he could not help him.

And then the VISA bills started coming in for $66. My husband did not know what it was for, and unfortunately ignored it the first month and then came to me the 2nd month not understanding what these charges were for.

I have just spend 2 days trying to get through to Just Answers. I did manage to cancel this, but not with out 2 months of charges of $66 and on principle this is not right. This company I believe makes their money doing this kind of scam thing of not being clear about their charges and not having a good Customer Service Dept. A supervisor was supposed to get back to me, but never did.

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1:50 am EDT

JustAnswer Deceptive Business Practices

This company's website offers a "trial membership" for $1 which automatically converts to a monthly subscription if you don't cancel within 3 days. I canceled the same day and the site indicated (via its website) that I had successfully canceled the service. I wish I had screen captured that notification because I never received an e-mail confirmation stating the same. When I got my credit card bill, I noticed that 3 days after I had signed up for the service, they had charged me $60. I called support and was told that the $1 was just a fee to sign up for the service and the reason I was charged was because I had asked a question for which an expert responded. After corresponding via 2 email messages with the expert (legal matter) I was satisfied with the response which was essentially just a confirmation that I should hire an attorney. The expert didn't resolve my issue but that's not my complaint. The support person I spoke with was polite, friendly, and apologetic and told me that by her records, my account had been canceled, but that the charge on my card was not made in error from their standpoint. The support person asked me whether I had received a cancellation email and I said no. She then attempted to manually send me a confirmation which I have not received. I told this person I did not have a problem paying the $60 because the expert I spoke with was helpful. But I also said that I felt their business practices were deceptive because they make it appear that you get full access to the site for $1 for 3 days and that as long as you cancel it within that time period, there's no rebill. I do not recollect any fine print that said once you ask a question, you're on the hook for the $60. JustAnswer offers a legitimate service, but uses a bait-and-switch process to charge people unwittingly.

Desired outcome: I want to have some form of written confirmation that my account was canceled. I want JustAnswer to clearly indicate on their website sign-up page that this is not a $1 trial for 3 days.

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2:19 pm EDT

JustAnswer Just answer " membership"

I had a technical question about a web site last week. Just Answer popped up. I called and the guy said that it would cost me $1.00 for some help. If my issue was resolved my $1.00 would be credited to my account. My issue was not resolved, and this week I received a notice that $46 had been charged to me for my Just Answer membership. No membership was mentioned last week. I am a retired person living on a fixed income. Forty six dollars is a lot of money to me. I was deceived and would like to have my money returned. This "company" is preying on vulnerable people like me. Don't get involved with this group!

Desired outcome: Have my $46 refunded

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Cavatee
, US
May 10, 2022 8:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same happened to me but I am disputing it with my credit card.

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11:55 pm EDT

JustAnswer Vet advice 16/03/22

I phoned the Rangiora NZ after hours vet at 4am because my dog had injested some poison. They linked me into Just Answer. I paid $8 as advised but waited over 4 hours for advice by which time my own vet was open and I was able to get my pup admitted.

Not only that, I seem to be charged further $45 on 28/03/22 despite no further questions asked. I want to be removed from any Just Answer subcriptions immediately . I also wish to be refunded the $53 already paid as I have not received any helpful assistance at all.

Please email me at jill.[protected]@xtra.co.nz to discuss refunds.

Thank you

Jill Meade

Desired outcome: Refund as above and immediate termination of any Just Answer subscription

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2:06 am EDT
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JustAnswer Unauthorized credit card charges

Had one trial question on the 6th January $5.15, did not take out a subscription and now we have been charged each month since.

16th January $41.20

16th February $41.20

16th March $41.20

These were all taken out of our credit card account and I have tried to email them to get a refund but to no avail.

Desired outcome: Please refund $123.60. I would appreciate a refund on money that was taken out of our credit card without permission. I have attached 4 x photos of the credit card with the dates. What more can I add. The photos have the dates and amounts

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8:21 pm EDT

JustAnswer Fraud

Been charged 2 times for services I never used and called someone to cancel

Desired outcome: Full Refund

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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JustAnswer contacts

Phone number

800-942-4543

Website

www.justanswer.com

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