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JustAnswer

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3.4 27 Reviews 1486 Complaints
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JustAnswer Complaints Page 22 of 75

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4:50 am EDT
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JustAnswer Misleading fees

I was asked to pay 1 euro for a trial for a question and subsequently, 38.58 GBP was taken from my account. Firstly, the 'expert' was not able to answer my question any better than i could. I immediately contacted support to ensure that I would not be charged anything further as i noted on the website that there was a 40 euro charge monthly after the trial.

I demand my money is refunded. I will make this my mission to reveal how scummy this company really is.

Desired outcome: refund

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2:15 pm EDT
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JustAnswer There charges are not as advertised

On 5/24/22, at approx 6:00 PM, I accessed the Just Answers website and read the terms, one of which stated, "Unlimited chats. $1 one week trial and cancel anytime. I needed information on my new puppy's health so I thought I would try a trial. I filled out their form, including some information about my pet and went forward and discovered I was required to pay $32 in order to communicate with a vet. That was completely contrary to what their advertising said. At this point, I assumed I could still cancel and I would get a refund. Shortly thereafter, a vet contacted my by cell phone. I have arthritis in my hands to typing on a cell phone is not comfortable, and I told her that. She said we could use the computer. I went back to my computer and there was a button to receive a phone call from the vet instead. I clicked that button and was immediately notified of another charge -- $28. I have no idea what this was for. I continued to communicate with the vet and determined this method of help was not for me. The next day, I contacted Customer Service for a refund and cancellation. I was told the $32 was not refundable. I asked what happened to the $1 trial hype and he said that it states the $32 is not refundable. I want to know what happened to the $1 trial and how I was supposed to use it. This is a complete rip-off and I do not appreciate being taken advantage of.

Desired outcome: I want a refund of my $32, immediately

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Brenda 1971
London, GB
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Jul 21, 2022 4:05 am EDT
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I just had an extra £35 from my account without my consent. But can't get in touch with them to get it refunded. I paid £5 for a question answered and ended up with total for a question £40. I can't afford this as I'm a pensioner. I need this resolving soon. Brenda Clements question answered by genealogist Brandon

JustAnswer
JustAnswer
San Francisco, US
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Jul 27, 2022 3:53 am EDT
Replying to comment of Brenda 1971

Hello Brenda,

Thank you for bringing this to our attention. We're so sorry that you're having problems getting in touch with our customer care center. Please contact MegMK@justanswer.com or call 1-800-942-4543 ext. 55 so that we can help you as soon as possible. We're eager to hear from you!

Best regards,

Meg at JustAnswer Customer Care

JustAnswer
JustAnswer
San Francisco, US
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Jul 28, 2022 5:17 am EDT
Replying to comment of Brenda 1971

Hello Brenda, we're so sorry that you're having problems getting in touch with our customer care center. No worries! You can contact us by sending an email to MegMK@justanswer.com or you can call 1-800-942-4543 ext. 55. We are eager to hear from you and to resolve this for you. Best regards, Meg at JustAnswer Customer Care

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3:09 am EDT
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JustAnswer Unauthorize monthly billing

Hi ,

I reached out to the company for assistance with some legal advise. When I was contacted I said I longer need the service . I have never used the service . I did not agree to a monthly subscription . This is a fraudulent activity and Iwill like to be refunded.ORDER NUMBER [protected]

Since Oct 2021, my credit card has been charge 86.00 monthly . The last payment was April 29.

Desired outcome: Full refund for the last 7 months

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12:52 am EDT
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JustAnswer expert advice

I was working on a 2009 Mercedes e350 air conditioner and was stuck... couldn't get any tool around a very tight nut to remove it. Desperate for help, I went to JustAnswer; was told there was a $1 fee to join , $34 if I chose to get help from them. At 6:50pm I paid the dollar After 15 minutes of no reply or expert and being told to go to the free site, I went to a store and found a wrench that worked. At 7:36, their autobot replied by email, pretended to be a person, asked who I was and said they were on it:

Eric, Automotive Repair Shop Manager

05/16/2022 7:36 PM

Hi! Welcome to JustAnswer. Thank you for contacting us for assistance

with your vehicle. I'm Eric. I will be happy to assist you with your question.

May I ask to whom I have the pleasure of speaking with today?

A few minutes later it said it was sorry to hear that. (I had not seen nor replied to its comments as I was driving to the parts store and only get email on my home computer.):

Eric, Automotive Repair Shop Manager

05/16/2022 7:53 PM

Hi ! Nice to see you today! I'm sorry to hear you are having this problem. I

know this can be frustrating. Please give me a moment to type out some

information for you. Sit tight one minute... I'll be right back

(same time stamp:)

HIUse a 1/4" ratchet set, using a stubby ratchet, and a swivel socket

I saw none of this until i came inside around 2am. Never had another chance to see or read the useless suggestion which I had given up on hours earlier. When I did see the email, I sent a reply that I had indeed tried those actions and could easily demonstrate that they did not work. I then cancelled my membership giving their soution a zero on a 1 to 5 scale. Got a reply from their Customer Care VP at 2:19am on the Apr17th saying I had successfully cancelled. Three days later, a billing on my card arrived for $34. They billing for the $1 was dated Apr17. I wrote asking for my money back offering to let them keep the dollar in spite of the gross overpayment it represented. No response.

Desired outcome: Reverse the charges. Stop scamming vulnerable people in need.

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3:13 pm EDT
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JustAnswer Membership fees charged

I asked a question to a lawyer this morning. I entered payment information and it said that it would charge me $1 and if not cancelled it would charge me $46 membership fees. I cancelled it as soon as I finished my conversation with the lawyer only to get charged the $1 AND $46! I talked to a supervisor only to be told they won't refund me and she hung up on me. I am absolutely disgusted.

Desired outcome: My money back!!!

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6:26 pm EDT

JustAnswer Online theft

This website is fraudulent and we consumers need to be aware this company will steal your money!

Desired outcome: I would love to see my $28 refunded, HAHAHA...KNOEING THUS WILL NEVER HAPPEN!

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2:08 pm EDT
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JustAnswer I paid for monthly membership and I was using the services. Suddenly they cancelled my account without a reason and I could not use the services

Hi,

I monthly pay to just answer and I had a membership. Suddenly last thusrday they cancelled my membership without a reason. The customer service do not help me and tell me 'we will escalate the situation to our admin team and they will reach you out via email in 24 hours'. They tells lie and I do not know the reason. They breached our contract even though I paid them

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10:47 am EDT
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JustAnswer Membership $1.00 ,answer $46.00

Pearl Wilson, Expert's Assistant

Welcome! How can I help with your question?

You

I had to use cell phone last week as had problem with computer asked one question & now my bank statement shows the following ,Please explain & also remove me from membership 05/17/2022 AAV*ONL.JUSTANSWER.COM800-240-1371 –$46.00 05/16/2022 AAV*JOINFEE JUSTANSWER800-240-1371 –$1.00 I am not about to pay 446.00 for one question that's insane

I just want to be removed from Just answer

Desired outcome: Just remove me from membership $1.00 to join to get one answered & it cost me $46.00 ,Refund would be nicer "" Mainly just remove me ""

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Update by Betty Grauer
May 20, 2022 10:52 am EDT

I was charged $46.00 not 446.00 dollors didn't hit shift key as I was upset to see my statement

05/17/2022 AAV*ONL.JUSTANSWER.COM800-240-1371 –$46.00

05/16/2022 AAV*JOINFEE JUSTANSWER800-240-1371 –$1.00

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3:28 am EDT
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JustAnswer Fees

After paying my joining fee of $2.06 on April 19 2022 I was charged $74.16 on 19 April, which I understood was for a lawyer response. Then I was charged $74.16 again on 18 May even though there were no further questions or responses.

Please refund $74.16 back into my credit account and cancel my 'membership'.

I am not happy with JustAnswer.

Regards from Deanne Rainbird

Desired outcome: Please refund $74.16 and cancel my membership.

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6:58 pm EDT
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JustAnswer Just answer legal

I sought legal advise n Monday, May 18th and was asked for only $1, refundable, and promised connection with a lawyer. My card was billed $46 for a monthly membership, and no legal expert provided any service. I immediately canceled membership through every way available and asked for refund. Only response was to contact "[protected]@justanswer

com" and no responses received. email was sent to me with a temporary password to login, which was not accepted.Very deceptive and now seriously suspect.

Desired outcome: Refund of all charges

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3:54 pm EDT
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JustAnswer Just Answer Appriasal

JA is the equivalent of modern snake oil salesmen! Contacted them regarding an appraisal/identification of two antique chairs. I in no way agreed to a monthly charge of $60 to my credit card nor did I intentionally become a 'member'. Of course they told me I did not read the fine print (so fine it was printed on a gnats a**). Avoid them at all costs, nothing but bad news and unwanted expenses.

Desired outcome: Would like a refund of my "membership" expenses, but know that fly-by-night companies don't care who they rip off.

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9:58 pm EDT
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JustAnswer Deceptive practices

I found ja from a google search. Typed my question and then the site says for $1 the question will be answered.. Like a trial. Next thing I know, ja charged me both the $1 and $46 for a monthly subscription. I immediately requested a refund and cancellation. The subscription was canceled but they refuse to refund my money saying I used the service when I submitted my question. Also they say, we assume you read the terms. There was never any mention of a subscription, only the $1 to try. This company should be shut down for fraud and theft.

Desired outcome: I want my $47 refunded.

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SJ Wade
US
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May 16, 2022 5:11 pm EDT

I did get an answer. However, the deceptive bait and switch I received for immediately canceling the same day as to not pay the "membership" was unbelievable. I wish I had seen the complaints before I paid my "$1" that ended up charging my credit card $60. I called to speak to Customer Service which is of course, outsourced out of the country. That same person must work for all the crappy companies. And was told they gave info up front of what I would be charged. In essence, NO REFUND. STAY AWAY FROM "JUST ANSWERS".

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6:09 pm EDT

JustAnswer The expert application

I have 10 years in the field of healthcare patient advocacy where I advise patients on things such as Social Security and Military Benefits I am not a lawyer but my experience is there. I put my application in for an expert and I was declined right away with no explanation, that does not make any sense.

Desired outcome: To get an explanation of my denial and see if I complete the application to the satisfaction ofJust Answer or to allow me to verify my expert experience

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3:40 am EDT

JustAnswer Unauthorised credit card charged

Today Monday May 9th 2023 at 1.01pm I agreeded to pay the $2 totally refundable payment and was passed over to a lawyer to answer my question. They asked for $89 to make a phone call I did not do this but now I see $70 has been taken from my credit card . I did not agree to this or subscribe to anything.

Desired outcome: I want a refund

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4:20 pm EDT

JustAnswer charge

I went to Straight Talk help and was forwarded this site. It said it would charge a refundable $1.00 fee to connect then charged an extra 46.00 and was no help

Desired outcome: refund

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5:20 pm EDT
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JustAnswer Fraudulent charging practices

Buyer beware. This company will advertise that they are charging a "$2 refundable charge" so that you can try out their service. In fact they charge you a hefty membership fee at the same time without confirmation from the customer. ie the charge goes through on your credit card without you approving it. I only realized because I get bank notifications. I immediately emailed the company and asked for a refund. No response. I then phoned them and was told I would not get a refund, in spite of the fact I never agreed to the charge. I consider myself pretty savvy via internet shopping and have never had a company not confirm a charge before. Obviously not so savvy Their blank refusal to look into my complaint tells me this is how they make their money.

Desired outcome: I requested a refund of the fraudulent charge and was blank refused.

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7:04 pm EDT
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JustAnswer Veterinarian*justanswr on my credit card

I called desperately to find a local vet to help me with my little Jack Russell dog. I was told that someone would be calling within 8 minutes. I gave them my credit card number and waited...no one ever called! I took my little baby to an emergency hospital over an hour away and they were able to help. I was also told that if I had talked to a vet even an online vet, they would have been able to solve her problem fairly easily with a common remedy we all have in our medicine cabinets. Emergency room charges $650.00. I would have been glad to pay the $29.00 for an opinion if they would have only responded to my call.

To add insult to injury, I have tried to cancel their service, but to no avail. I finally asked my credit card company to dispute the charges and cancel and re-issue my credit card. I'm still waiting for a refund through my credit card company.

Beware. these people are sharks that prey on your love for your pet. My advice...don't use them.

Desired outcome: Full refund for services billed for but never received.

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12:41 pm EDT
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JustAnswer Just answer is a scam

Just answer is a scam! Don't do it! I have filed a complaint w the bbb and will go to every site I can find to warn people! They trick you into a monthly subscription and when you realize it, they won't refund your money. Just answer are thieves. I had car trouble on april 3 2022. I was upset and found just answer on my I phone. I authorized a $1 withdrawal from my account and then they dinged me for $34 and today, may 3 they dinged me for another $34. I called and they are clearly offshore. I was told they could not refund my money even though I have no intention of ever using the scammers again! I want my money back!

Don't ever use these thieves.

Desired outcome: I want my $34 back. Refund my account.

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7:24 pm EDT
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JustAnswer just answer they overcharge what you agree to

I started a 7 day trial for $1 on May 1, 2022 I asked one question looked at my banking they had charged me another $46 on May1,2022 I called and they canceled my subscription same day may 1, 2022 but told me they do not issue refunds I did not even get thru my first day of a 7 day trial period which was money back guarantee.

Desired outcome: I want my refund of $47

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Vinny Boom Bahts
Watertown, US
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Nov 05, 2023 2:34 pm EST

And just yesterday. I was told my refundable $1. Now I do know why it’s just $1. Because once they have your card number. Then they call take you to the cleaners. And when I just wanted my replacement phone turned back on. After only 2 months. It costs me $44 and I get nothing!

So my advice to you.

Go to the B.B.B And tell everyone, what they did. Because I will be doing this. Tonight…

T
T
tmfuller6
Louisville, US
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Apr 05, 2023 7:40 pm EDT

What number do you call?

H
H
hunterjuly
Michigan City, US
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Feb 04, 2023 10:03 pm EST

They did the same thing to me. I paid $1, just to ask a question. They TRIED TO charge my credit card $46.

3 times. Thank GOD the bank caught it in time and they didn't get my money.I cancelled the credit card to stay safe. They're a pack of Coyotes.

J
J
Julie Davies
US
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Jan 01, 2023 1:15 pm EST

What crooks! This appears to be what has happened to my elderly mother - she thought she was being directed by Kenwood to a website to help with her dishwasher fault, paid £1 for online advice and then was charged an additional extortionate amount without her agreement or knowledge. This is heartbreaking and a considerable knock to her confidence when she is trying to become more and more independent following the loss of my father. Additional charges, and subscriptions, should be made blatantly obvious before charges are taken without consent. This will be fought!

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8:00 pm EDT
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JustAnswer Mechanic

Mechanic*JustAnswer (JustAnswer) did an Authorized ACH withdrawal from my CC on July 21, 2021. I received the information I paid for and then immedicately cancelled the renew feature. When I call their customer support number, the automated answering service confirms that my account has been cancelled.

However, EVERY month since up to April 21, 2022, JustAnswer has continued to withdraw an amount of $34.00. I have tried talking to customer service, but is appears to be a number directed to another country and each time the call gets "hung-up" after looking into my account issues.

When I attempt to access my account online, they want we to sign up again for their service, and I cannot actually get into my account to make any headway into a reasonable solution.

Desired outcome: I want Mechanic*JustAnswer to refund the 9 months of unauthorized ACH account deductions and DELETe me from future unauthorized charges.

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Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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