JustAnswer
reviews and complaints

Today Monday May 9th 2023 at 1.01pm I agreeded to pay the $2 totally refundable payment and was passed over to a lawyer to answer my question. They asked for $89 to make a phone call I did not do this but now I see $70 has been taken from my credit card . I did not agree to this or subscribe to anything.

I went to Straight Talk help and was forwarded this site. It said it would charge a refundable $1.00 fee to connect then charged an extra 46.00 and was no help

Buyer beware. This company will advertise that they are charging a "$2 refundable charge" so that you can try out their service. In fact they charge you a hefty membership fee at the same time without confirmation from the customer. ie the charge goes through on your credit card without you approving it. I only realized because I get bank notifications. I immediately emailed the company and asked for a refund. No response. I then phoned them and was told I would not get a refund, in spite of the fact I never agreed to the charge. I consider myself pretty savvy via internet shopping and have never had a company not confirm a charge before. Obviously not so savvy Their blank refusal to look into my complaint tells me this is how they make their money.

I called desperately to find a local vet to help me with my little Jack Russell dog. I was told that someone would be calling within 8 minutes. I gave them my credit card number and waited...no one ever called! I took my little baby to an emergency hospital over an hour away and they were able to help. I was also told that if I had talked to a vet even an online vet, they would have been able to solve her problem fairly easily with a common remedy we all have in our medicine cabinets. Emergency room charges $650.00. I would have been glad to pay the $29.00 for an opinion if they would have only responded to my call.

To add insult to injury, I have tried to cancel their service, but to no avail. I finally asked my credit card company to dispute the charges and cancel and re-issue my credit card. I'm still waiting for a refund through my credit card company.

Beware. these people are sharks that prey on your love for your pet. My advice...don't use them.

Just answer is a scam! Don't do it! I have filed a complaint w the bbb and will go to every site I can find to warn people! They trick you into a monthly subscription and when you realize it, they won't refund your money. Just answer are thieves. I had car trouble on april 3 2022. I was upset and found just answer on my I phone. I authorized a $1 withdrawal from my account and then they dinged me for $34 and today, may 3 they dinged me for another $34. I called and they are clearly offshore. I was told they could not refund my money even though I have no intention of ever using the scammers again! I want my money back!

Don't ever use these thieves.

I started a 7 day trial for $1 on May 1, 2022 I asked one question looked at my banking they had charged me another $46 on May1,2022 I called and they canceled my subscription same day may 1, 2022 but told me they do not issue refunds I did not even get thru my first day of a 7 day trial period which was money back guarantee.

Mechanic*JustAnswer (JustAnswer) did an Authorized ACH withdrawal from my CC on July 21, 2021. I received the information I paid for and then immedicately cancelled the renew feature. When I call their customer support number, the automated answering service confirms that my account has been cancelled.

However, EVERY month since up to April 21, 2022, JustAnswer has continued to withdraw an amount of $34.00. I have tried talking to customer service, but is appears to be a number directed to another country and each time the call gets "hung-up" after looking into my account issues.

When I attempt to access my account online, they want we to sign up again for their service, and I cannot actually get into my account to make any headway into a reasonable solution.

Just asked a question ,ended up being charged £50 didn't know about that or I wouldn't have asked .Didn't know they could take out my bank without my say so.Didnt know I was down as a member or it was 50 pound a month ,I've just cancelled. I can't afford this such a Con.Naively thought the phone call they kept pestering me to do was when the charging would start .

I have a problem accessing Facebook. Just Answer asked for a CC, which they said was declined; I gave them a second CC. A technician came on the line to ask abut the issue but never responded again. After waiting 25 minutes, I asked what the problem was and I was transferred to a Justin B who asked what my problem was. As I was typing the problems, he discontinued the chat. Meanwhile, it appears that both credit cards were in fact approved. So I may be out 2 payments with no service whatsoever.

I understand your asking for no abusive language or angry statements but the very fact that you have to say that infers there are more than a few people out there who have no received value for money. Since I received

no service whatsoever, I want my charges cancelled.

I signed into the just answer website to subscribe to their 7-day trial. I understood that after the trial period I would be charged $60 cancelable at any time. After I posted a question I found that a neighbor had received advice from his Attorney. I canceled the trial within 2 hours, To my surprise and disquiet, I found $1, the cost of the trial, and an unauthorized sum of $60 had been debited to my account. JUST ANSWER has refused to refund the $60 .

I want my money back

Refund me!

Omar. a. [protected]@gmail.com

Username: Omar. a. amin

I was looking for help then your website poped-out, I contacted an agent and they told me ALL I have to pay is 1 Dollar! and here is the qoute it self!

"OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Expert about your situation and then connect you two."

thats exactly what your agent told me... And I agreed and I enter my credit card information and then 46$ was withdrawn from my acount! and I went to check it turns out I was made a member without my permission or consent! and with no knowledge! I wasn't made aware that I would be paying 47$ in total! and when I contacting the customer support they said there is nothing we can do and it's not refundable! and this is what he said...

"We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the $1 join fee as well as the monthly membership fee which in your case is $46."

ARE YOU FREAKING KIDDING ME?! Very upfront?! I literally showed him and now showing everyone excatly what the agent told me! "I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable)." that's it! nothing else!

So how can you guys sit their stealing our money and also trying to put the blame on us! and someone trying to make it our fault! are you guys seriously this low? with no conscious? how pathetic!

I need a full refund right now with no excuses and with no delay!

This was supposed to be a one-off payment following a request for a simple question about a diesel engine in early October 2021. The card has been charged $Aud 50.47 monthly ever since. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

This was supposed to be a one-off payment following a request for a simple question about a diesel engine in early October 2021. The card has been charged $Aud 50.47 monthly ever since. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

I signed up for the trial and asked a question. After 3 hours of NOTHING, I requested a refund and cancellation of my membership. Oh, THEN they decided maybe they should try to answer my question. It was too late by that time, and I went online and again requested that they cancel my membership and refund my trial fee, stating that it was because they did not even attempt to answer my question until AFTER I requested a refund and cancellation. Their response - Can you give me more information why you want to cancel? They have now cancelled my membership, but I see nothing about refunding my trial membership fee. This is a ripoff.

When I signed up the website stated, $1.00 for a 7 day trial, at the end of the 7 days I would be provided an option to buy the service for a monthly fee or cancel. I was never provided the option to cancel before my credit card was charged for an entire month of the service. Just answer provides no value! I can search the internet and get the same answer for free. They cannot provide any help WHATSOEVER! My dog had an infection and needed to get an antibiotic, which you cannot get without an exam. Just answer cannot perform an exam and cannot provide you with a prescription to get the meds necessary to help my pet. A COMPLETE WASTE OF MONEY. When I called to cancel since they charged my credit card, they made it as difficult as possible and have yet to send a confirmation email. I have asked by credit card to block all charges from Just Answer and will trust my credit card company to act professionally.

Some one is using my wife's checking account without her permission for your services. How do we stop this from happening?

In Jan 2022 my husband was having difficulty with his computer. He googled help and something came up offering him Technical Help for $2. so he accepted. He had no idea it was Just Answers, and had not ever gone directly to their Web site. It turns out the Computer Tech spent about 2 minutes with him and told my husband that he could not help him.

And then the VISA bills started coming in for $66. My husband did not know what it was for, and unfortunately ignored it the first month and then came to me the 2nd month not understanding what these charges were for.

I have just spend 2 days trying to get through to Just Answers. I did manage to cancel this, but not with out 2 months of charges of $66 and on principle this is not right. This company I believe makes their money doing this kind of scam thing of not being clear about their charges and not having a good Customer Service Dept. A supervisor was supposed to get back to me, but never did.

This company's website offers a "trial membership" for $1 which automatically converts to a monthly subscription if you don't cancel within 3 days. I canceled the same day and the site indicated (via its website) that I had successfully canceled the service. I wish I had screen captured that notification because I never received an e-mail confirmation stating the same. When I got my credit card bill, I noticed that 3 days after I had signed up for the service, they had charged me $60. I called support and was told that the $1 was just a fee to sign up for the service and the reason I was charged was because I had asked a question for which an expert responded. After corresponding via 2 email messages with the expert (legal matter) I was satisfied with the response which was essentially just a confirmation that I should hire an attorney. The expert didn't resolve my issue but that's not my complaint. The support person I spoke with was polite, friendly, and apologetic and told me that by her records, my account had been canceled, but that the charge on my card was not made in error from their standpoint. The support person asked me whether I had received a cancellation email and I said no. She then attempted to manually send me a confirmation which I have not received. I told this person I did not have a problem paying the $60 because the expert I spoke with was helpful. But I also said that I felt their business practices were deceptive because they make it appear that you get full access to the site for $1 for 3 days and that as long as you cancel it within that time period, there's no rebill. I do not recollect any fine print that said once you ask a question, you're on the hook for the $60. JustAnswer offers a legitimate service, but uses a bait-and-switch process to charge people unwittingly.

I had a technical question about a web site last week. Just Answer popped up. I called and the guy said that it would cost me $1.00 for some help. If my issue was resolved my $1.00 would be credited to my account. My issue was not resolved, and this week I received a notice that $46 had been charged to me for my Just Answer membership. No membership was mentioned last week. I am a retired person living on a fixed income. Forty six dollars is a lot of money to me. I was deceived and would like to have my money returned. This "company" is preying on vulnerable people like me. Don't get involved with this group!

I phoned the Rangiora NZ after hours vet at 4am because my dog had injested some poison. They linked me into Just Answer. I paid $8 as advised but waited over 4 hours for advice by which time my own vet was open and I was able to get my pup admitted.

Not only that, I seem to be charged further $45 on 28/03/22 despite no further questions asked. I want to be removed from any Just Answer subcriptions immediately . I also wish to be refunded the $53 already paid as I have not received any helpful assistance at all.

Please email me at jill.[protected]@xtra.co.nz to discuss refunds.

Thank you

Jill Meade