JustAnswer

On 5/24/22, at approx 6:00 PM, I accessed the Just Answers website and read the terms, one of which stated, "Unlimited chats. $1 one week trial and cancel anytime. I needed information on my new puppy's health so I thought I would try a trial. I filled out their form, including some information about my pet and went forward and discovered I was required to pay $32 in order to communicate with a vet. That was completely contrary to what their advertising said. At this point, I assumed I could still cancel and I would get a refund. Shortly thereafter, a vet contacted my by cell phone. I have arthritis in my hands to typing on a cell phone is not comfortable, and I told her that. She said we could use the computer. I went back to my computer and there was a button to receive a phone call from the vet instead. I clicked that button and was immediately notified of another charge -- $28. I have no idea what this was for. I continued to communicate with the vet and determined this method of help was not for me. The next day, I contacted Customer Service for a refund and cancellation. I was told the $32 was not refundable. I asked what happened to the $1 trial hype and he said that it states the $32 is not refundable. I want to know what happened to the $1 trial and how I was supposed to use it. This is a complete rip-off and I do not appreciate being taken advantage of.

Hi ,

I reached out to the company for assistance with some legal advise. When I was contacted I said I longer need the service . I have never used the service . I did not agree to a monthly subscription . This is a fraudulent activity and Iwill like to be refunded.ORDER NUMBER [protected]

Since Oct 2021, my credit card has been charge 86.00 monthly . The last payment was April 29.

I was working on a 2009 Mercedes e350 air conditioner and was stuck... couldn't get any tool around a very tight nut to remove it. Desperate for help, I went to JustAnswer; was told there was a $1 fee to join , $34 if I chose to get help from them. At 6:50pm I paid the dollar After 15 minutes of no reply or expert and being told to go to the free site, I went to a store and found a wrench that worked. At 7:36, their autobot replied by email, pretended to be a person, asked who I was and said they were on it:

Eric, Automotive Repair Shop Manager

05/16/2022 7:36 PM

Hi! Welcome to JustAnswer. Thank you for contacting us for assistance

with your vehicle. I'm Eric. I will be happy to assist you with your question.

May I ask to whom I have the pleasure of speaking with today?

A few minutes later it said it was sorry to hear that. (I had not seen nor replied to its comments as I was driving to the parts store and only get email on my home computer.):

Eric, Automotive Repair Shop Manager

05/16/2022 7:53 PM

Hi ! Nice to see you today! I'm sorry to hear you are having this problem. I

know this can be frustrating. Please give me a moment to type out some

information for you. Sit tight one minute... I'll be right back

(same time stamp:)

HIUse a 1/4" ratchet set, using a stubby ratchet, and a swivel socket

I saw none of this until i came inside around 2am. Never had another chance to see or read the useless suggestion which I had given up on hours earlier. When I did see the email, I sent a reply that I had indeed tried those actions and could easily demonstrate that they did not work. I then cancelled my membership giving their soution a zero on a 1 to 5 scale. Got a reply from their Customer Care VP at 2:19am on the Apr17th saying I had successfully cancelled. Three days later, a billing on my card arrived for $34. They billing for the $1 was dated Apr17. I wrote asking for my money back offering to let them keep the dollar in spite of the gross overpayment it represented. No response.

I asked a question to a lawyer this morning. I entered payment information and it said that it would charge me $1 and if not cancelled it would charge me $46 membership fees. I cancelled it as soon as I finished my conversation with the lawyer only to get charged the $1 AND $46! I talked to a supervisor only to be told they won't refund me and she hung up on me. I am absolutely disgusted.

This website is fraudulent and we consumers need to be aware this company will steal your money!

Hi,

I monthly pay to just answer and I had a membership. Suddenly last thusrday they cancelled my membership without a reason. The customer service do not help me and tell me 'we will escalate the situation to our admin team and they will reach you out via email in 24 hours'. They tells lie and I do not know the reason. They breached our contract even though I paid them

Pearl Wilson, Expert's Assistant

Welcome! How can I help with your question?

You

I had to use cell phone last week as had problem with computer asked one question & now my bank statement shows the following ,Please explain & also remove me from membership 05/17/2022 AAV*ONL.JUSTANSWER.COM800-240-1371 –$46.00 05/16/2022 AAV*JOINFEE JUSTANSWER800-240-1371 –$1.00 I am not about to pay 446.00 for one question that's insane

I just want to be removed from Just answer

After paying my joining fee of $2.06 on April 19 2022 I was charged $74.16 on 19 April, which I understood was for a lawyer response. Then I was charged $74.16 again on 18 May even though there were no further questions or responses.

Please refund $74.16 back into my credit account and cancel my 'membership'.

I am not happy with JustAnswer.

Regards from Deanne Rainbird

I sought legal advise n Monday, May 18th and was asked for only $1, refundable, and promised connection with a lawyer. My card was billed $46 for a monthly membership, and no legal expert provided any service. I immediately canceled membership through every way available and asked for refund. Only response was to contact "[protected]@justanswer

com" and no responses received. email was sent to me with a temporary password to login, which was not accepted.Very deceptive and now seriously suspect.

JA is the equivalent of modern snake oil salesmen! Contacted them regarding an appraisal/identification of two antique chairs. I in no way agreed to a monthly charge of $60 to my credit card nor did I intentionally become a 'member'. Of course they told me I did not read the fine print (so fine it was printed on a gnats a**). Avoid them at all costs, nothing but bad news and unwanted expenses.

I found ja from a google search. Typed my question and then the site says for $1 the question will be answered.. Like a trial. Next thing I know, ja charged me both the $1 and $46 for a monthly subscription. I immediately requested a refund and cancellation. The subscription was canceled but they refuse to refund my money saying I used the service when I submitted my question. Also they say, we assume you read the terms. There was never any mention of a subscription, only the $1 to try. This company should be shut down for fraud and theft.

I have 10 years in the field of healthcare patient advocacy where I advise patients on things such as Social Security and Military Benefits I am not a lawyer but my experience is there. I put my application in for an expert and I was declined right away with no explanation, that does not make any sense.

Today Monday May 9th 2023 at 1.01pm I agreeded to pay the $2 totally refundable payment and was passed over to a lawyer to answer my question. They asked for $89 to make a phone call I did not do this but now I see $70 has been taken from my credit card . I did not agree to this or subscribe to anything.

I went to Straight Talk help and was forwarded this site. It said it would charge a refundable $1.00 fee to connect then charged an extra 46.00 and was no help

Buyer beware. This company will advertise that they are charging a "$2 refundable charge" so that you can try out their service. In fact they charge you a hefty membership fee at the same time without confirmation from the customer. ie the charge goes through on your credit card without you approving it. I only realized because I get bank notifications. I immediately emailed the company and asked for a refund. No response. I then phoned them and was told I would not get a refund, in spite of the fact I never agreed to the charge. I consider myself pretty savvy via internet shopping and have never had a company not confirm a charge before. Obviously not so savvy Their blank refusal to look into my complaint tells me this is how they make their money.

I called desperately to find a local vet to help me with my little Jack Russell dog. I was told that someone would be calling within 8 minutes. I gave them my credit card number and waited...no one ever called! I took my little baby to an emergency hospital over an hour away and they were able to help. I was also told that if I had talked to a vet even an online vet, they would have been able to solve her problem fairly easily with a common remedy we all have in our medicine cabinets. Emergency room charges $650.00. I would have been glad to pay the $29.00 for an opinion if they would have only responded to my call.

To add insult to injury, I have tried to cancel their service, but to no avail. I finally asked my credit card company to dispute the charges and cancel and re-issue my credit card. I'm still waiting for a refund through my credit card company.

Beware. these people are sharks that prey on your love for your pet. My advice...don't use them.

Just answer is a scam! Don't do it! I have filed a complaint w the bbb and will go to every site I can find to warn people! They trick you into a monthly subscription and when you realize it, they won't refund your money. Just answer are thieves. I had car trouble on april 3 2022. I was upset and found just answer on my I phone. I authorized a $1 withdrawal from my account and then they dinged me for $34 and today, may 3 they dinged me for another $34. I called and they are clearly offshore. I was told they could not refund my money even though I have no intention of ever using the scammers again! I want my money back!

Don't ever use these thieves.

I started a 7 day trial for $1 on May 1, 2022 I asked one question looked at my banking they had charged me another $46 on May1,2022 I called and they canceled my subscription same day may 1, 2022 but told me they do not issue refunds I did not even get thru my first day of a 7 day trial period which was money back guarantee.

Mechanic*JustAnswer (JustAnswer) did an Authorized ACH withdrawal from my CC on July 21, 2021. I received the information I paid for and then immedicately cancelled the renew feature. When I call their customer support number, the automated answering service confirms that my account has been cancelled.

However, EVERY month since up to April 21, 2022, JustAnswer has continued to withdraw an amount of $34.00. I have tried talking to customer service, but is appears to be a number directed to another country and each time the call gets "hung-up" after looking into my account issues.

When I attempt to access my account online, they want we to sign up again for their service, and I cannot actually get into my account to make any headway into a reasonable solution.

Just asked a question ,ended up being charged £50 didn't know about that or I wouldn't have asked .Didn't know they could take out my bank without my say so.Didnt know I was down as a member or it was 50 pound a month ,I've just cancelled. I can't afford this such a Con.Naively thought the phone call they kept pestering me to do was when the charging would start .