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3.4 25 Reviews 1474 Complaints
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JustAnswer Complaints 1474

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4:15 pm EDT

JustAnswer This company it’s really bad. I regret ever clicking on their site.

I clicked on the site in 2021 looking for legal advice and after paying l spoke to a barrister who asked me to send any documents. I then send a court order with names of a child because l was not aware the document would be on public domain. I am now asking the company to remove the document due to its sensitivity. However, after several calls and emails and being promised by just ask customer services most who can hardly speak English, l was told my data content was now removed from Google. I then searched Google again this evening and the document it’s still public and l have reached end of my tether with just answer. The company has very poor customer service Support and can lie to customers.

Desired outcome: I would like everything l posted on just answer deleted and especially the attached documents l shared with them.

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11:54 am EDT
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JustAnswer Unauthorized credit card charges

This is a dishonest business practice. On September 27 I was in a remote area and had a problem with my car. I was trying to find someone who could fix it and I thought I was paying a $2 fee to be referred to a mechanic. I waited and finally found someone to fix my issue. I see the $2 was charged to my credit card. No problem. I've subsequently had 2 $49 charges applied to my card. Evidently in the fine print somewhere you agree to a membership. This should not be legal. They refuse to refund those fees.

Desired outcome: Refund $98

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1:11 am EDT
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JustAnswer Refund request - misleading enrollment information

I was looking for information on how to correct the spelling of my surname on my birth certificate. I came across the Just Answer website.

The site stated for a $1.00 fee and $40 a month membership that you could cancel at anytime I could submit my question and receive expert advice.

I submitted my question and someone responded shortly after that.

However the information I received was information I had already found on my own before going on the Just Answer website.

When I put in my credit card information for the $1.00 fee, I thought the $60.00 membership would not be charged right away and I could cancel at anytime if I was not satisfy with the results.

My card was charged right away the $1.00 fee and the $60.00 membership.

I called to cancel and request a refund of the $60.00 membership because I was not happy with the results and felt they were misleading on their membership enrollment.

They canceled my membership, but would not refund the $60.00. This all happen within a couple of hours.

Read previous reviews over 10 yrs. all saying the process fee and membership were misleading. Hard to reach someone to cancel.

Extremely upset to be charged $60.00 for information I already had and to be told to call vital records customer service!. They did say I had 30 days remaining to use the service. Too bad I could not use their legal service to get my money back.

Scam!.

Desired outcome: Looking for refund of the $60.00 membership

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11:24 am EDT
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JustAnswer Charge to my Mastercard

Needing assistance and advice in querying a Scene card on October 7th, the Safeway lady asked me for my Mastercard and then phoned you. She returned my card to me immediately, after she received your assistance.

On my Mastercard statement, you have charged me 3 times.

[protected]... $66.00

[protected]...$2,00

[protected]...$36.86

Why was I charged three times when she only spoke to you for assistance once?

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1:54 am EDT
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JustAnswer Money taken from my account without my permission

Hi my name is Mollen moyo and my email address is mollen.[protected]@dreamresorts.co.za

Yesterday i asked a question and was told to pay R15 for my question to be answered. i filled in my card details and R482 was taken off my account.

this is unacceptable. can i please have my money back into my account. You did not even connect me to the so called technician . please deposit my money back into my account

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9:19 am EDT
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JustAnswer unauthorized debit card payments

Hello - I asked for some advice in July and you charged £1 for that. Since then you have been regularly taking money from my bank account.

There have been four unauthorized payments taken from my bank account

22nd July £35

22nd August £35

22nd September £35

24th October £35

I paid £1 on the 1st July for some advice and now you have taken a total of £140

Can you please refund this as soon as possible

THIS IS A SCAM

THIS IS A SCAM

Desired outcome: I ask you to put the £140 back into my bank account as soon as possible

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8:19 pm EDT
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JustAnswer Asking a single question cost me $65

I hopped on their site after a google search. The chat bot and I talked a little and I was offered further discussion with an appraiser for a "refundable $5 fee". I figured for $5 (refundable or not) I was willing to go further. I was immediately charged $60 for the monthly fee. Their chat person refused to refund it and I was "not eligible" for a refund even though I had not interacted with their appraiser. I threatened chargeback and posting reviews like this and they still said that I was not eligible and that I had been cancelled going forward. I asked for a supervisor and I was given [protected]. I talked to someone from overseas and they put me on hold. Came back and said they can't refund any of the charges.

THIS COMPANY IS FRAUDULENT. DO NOT INTERACT NOR PAY THIS COMPANY FOR ANYTHING!

Desired outcome: I want a refund AND I'd like an additional refund for the time spent trying to get this refund.

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11:41 pm EDT
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JustAnswer unauthorised payment deduction and false information

Saw an ad for this service advertising that i could get an answer to a question for $2 joined up and i was billed $43 immediately. Asked my tax question, was given an answer, i asked another in relation to the same question as i had been told different and was told by the respondent that they had "answered you are not paying tax on the sale". Spoke to the ATO the next day and they have advised i will be paying 50%. so not happy with them taking more money then they advertised and also incorrect information from there Tax Professional. I have just tried to sort out the issue with them online and they have disconnected me twice as i was typing in our conversation. Disgraceful behaviour

Desired outcome: refund of payment. training for online CHAT persons so that they do not rudely cut you off. eg. Pearl Wilson and JA i have screen shots on my ph. of the conversations.

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11:45 am EDT
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JustAnswer Unauthorized charges

I needed advice on how to fix my oven, and came across a site that advertised a trial $5 for the first month and $35 in subsequent months. I gave them my credit card to give the trial a chance. A day later I have two charges on my CC statement. The advertised $5 and an additional $35. Contacted customer service who responded that they don’t give refunds and promptly disconnected the chat before I could follow up with an additional question. Sent them an email and so far no response.

This has all the markings of a scam. Definitely an unethical company and you’re better of googling your topic in chat boards than dealing with these people.

Desired outcome: Full refund of the $35

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3:51 am EDT
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JustAnswer Misleading customers into membership purchase

BE AWARE! Justanswer uses a small, yet fair initiation fee to fool people into believing that it will cover their first question, and it does. However as a soon as you pay that amount your account will be debited for a full membership. I know I stand no chance to get refunded by these useless scammers but I will go to all lengths on all possible platforms to try and help other people not to be misled out of their money by Justanswer.

Desired outcome: To help others not fall victim to Justanswer

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4:18 pm EDT
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JustAnswer JUSTANSWER sign up fee

One October 19, 2022 I was talking to a company named Hisense Tv so they could resolve an issue regarding my smart tv and wifi connection. They redirected me (Hisense did) to justanswer making me pay 5 dollars just to get my question answered. They made me pay a $5 sign up charge which they directly stated can be refunded. I now can not get ahold of anyone to refund it. The url where the refund should take place is somehow not working so I have no way to refund.

Desired outcome: I want the $5 refunded

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10:08 am EDT
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JustAnswer att modem instalation

On 10/18/22, approx 7:00 pm, I found your site hoping to get assistance with the installation of my replacement ATT modem. Saw the one dollar (refundable amount) for the assistance so I gave card info. The next screen showed a chat page that cost $39. I imediately shut down my browser. Later I checked my bank and you had cancelled the $1 but charged me $46! I want that $46 back for the simple logic that your service was never used. If your buisness model embraces reasonable ethical practices, return the money, if not, I will be forced to make a trip to my bank and make my voice heard elsewhere.

Reguards,

Mike Bartol

Desired outcome: Refund

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10:35 am EDT
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JustAnswer Refund

Asked a lawyer 1 question which the website said it was just $5.00. They took my 5.00 and also took 69.00 for a membership I did not agree to. I called them immediately after I saw the charge on my bank statement. The first rep was rude and stated they do not give refunds. We went back and forth to the point I requested a supervisor. She then put me on hold then came back and said a supervisor will call me back in 30 mins. I never received any call back. I called the next day and got another rep who stated that the charge was still pending on their end. I advised him that it has been taken from my bank account and that I needed a refund. He was polite and acted like he cared but a liar. I still haven’t heard anything or got my refund. I will never recommend this website.

Desired outcome: Refund 69.00

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Update by Holloway 7865
Oct 18, 2022 5:35 pm EDT

Email has been sent to you. Attached is the cancellation

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Update by Holloway 7865
Oct 18, 2022 5:24 pm EDT

tishacnmt@yahoo.com

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7:49 am EDT
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JustAnswer Unauthorized credit card charge

I used a site called, uspropertyinfo.com to get some info on a property. The charge was $1 for the results of my search. Then noticed on my Apple Card where I had been charged $24. I want a refund of my money. My initial search was conducted through my county’s tax assessor’s website, evidently they use usproperty info.com to do the searches or whatever. I never agreed to any memberships and only expected to pay $1 for the info.

Desired outcome: I want a refund immediately.

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10:34 am EDT
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JustAnswer Just Answer - Misleading

I asked Just Answer a simple quick question and for one question only I have been charged £250 an outrageous amount by anyone's standards. It would be a very small minority of people who would pay £28 per month to be able to ask questions that could be answered for free in other places if one had the time. Obviously this model of business is clearly designed to obtain credit card details from people who want a quick answer to something and then once they have obtained your bank details they charge a monthly fee which very quickly mounts up before you realise it. Very dissatisfied this model should be banned.

Desired outcome: A refund of all the money taken from my account.

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10:00 pm EDT
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JustAnswer Justanswer - counsellor

I used this service with a question regarding rents on July 9th - the payments of $2.00 and $86.00 came off my credit card. Even though the answer was not even helpful (already had that answer from the rental board) that should have been the end of it. They have been charging $86.00 on the 9th of every month since. I will also speak to my mastercard company's fraud section to report this.

I expect a full refund! Just answer is obviously a scam or something like this wouldn't happen.

[protected]@hotmail.com or [protected]@hotmail.com

Desired outcome: A full refund of $346.00

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4:47 pm EDT
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JustAnswer tech geek

Order ID: [protected]-526

I had one simple question but had to register my credit card with tech geek. I was advised the charge would be £1 unless I took the matter further. I have been charged an additional £35 and don't even know if this is a subscription charge or if I will be charged again at some future point. I have been misled over the charges and would like my £35 refunded with an assurance I won't be charged again in future as I do not intend using the service again.

Desired outcome: Please refund and cancel any subscription

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1:06 pm EDT
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JustAnswer Membership

I was told I would be charged $1 join fee to speak to a dermatologist but I was charged 46 $membership in addition. I cancelled my membership the same day I joined (October 9) because I saw the 46 dollar fee on my account. I was actually told that I wouldn't be charged by the assistant but I was still charged. I can't even review assistants messages because the site doesn't save them.

Desired outcome: I'd appreciate the 46 dollar refund.

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3:54 am EDT
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JustAnswer JustAnswer

They did the same thing to me! I wondered why I had no money left in my account. They told me I'd pay a refundable 5 dollars for a chat session with an attorney which I never got then they stole $60 off of my card without my permission. I'm elderly and disabled and going to sue them for overdrafting my bank account taking money off of my card that I NEVER authorized. These people are thieves and should be put out of business permanently!

Desired outcome: For these thieves to be shut down before they ruin more innocent lives by stealing their unauthorized money.

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9:30 am EDT
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JustAnswer Beware this a monthly payment scam

I asked one question and agreed to a $1 for it. Next thing I know they tapped me for $60. I just found out today that the $1 was a trick to sign up for a $60 a month membership. So, my one dollar for a couple of questions has turned into $121.00.

I am heading to my bank to cancel this second pending charge.

Beware this in not a one time deal it's a monthly membership that they do not disclose up front. I live on social security, I would never have agreed to a $60 monthly fee for 2 questions.

It's a scam and you need to pay attention to the fine print. At no time was it made clear to me that I had signed up for a membership.

Desired outcome: If I can't stop payment on the 2nd month fee, refund it.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review I subscribed to the lawyer answers service three days ago, which costs $60 per month was posted on Mar 13, 2024. The latest complaint I subscribed to the lawyer answers service three days ago, which costs $60 per month was resolved on Mar 13, 2024. JustAnswer has an average consumer rating of 3 stars from 1499 reviews. JustAnswer has resolved 872 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2024
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