JustAnswer

On 28 December 2022 I logged onto what I thought was Singapore Airlines website, but it was in fact Just Answers. Their chat line was superimposed on the Singapore Airlines site, which I consider grossly misleading.

I outlined my problem, and provided some personal information, believing I was communicating with Singapore Airlines.

I was advised my problem could be resolved and I should pay a $2 (refundable) verification fee. I did via my Credit card, but my bank then advised that a A$66 charge had just been taken. I confirmed it was unauthorized and my card was blocked (too late, of course).

These funds were taken fraudulently.

Phone issues the payment started in September for the amount of 1.00 now I am being charged 46.00 a month….I have requested that the payment be stopped but they keep billing…This company was to help me with app issues with my phone…That didn’t happen…So I have asked that I know longer be charged but they continue to bill… my credit card…This is a request that this company be invested for unauthorized payments

I Have the same problem as basically EVERYONE ELSE.

They said they'd Charge around R15 for a question and ended up taking R600+ from my account and signing Me up for a monthly subscription? I'm a single woman who doesn't need a whole monthly plan.

Only to give me not one but TWO doctors who just told me to go to a GP. This is what I'm here for though? HELP ME.

I tried to contact them to get a refund and NONE OF THE CONTACT INFORMATION WORKS. All the links about customer care are " bad gateways" and doesn't work conveniently.

I ended fighting pain and going to a GP where the issue was absolutely treatable. But to have two whole "professionals" tell me to just go to a GP is absolutely ridiculous I can't believe these people took that much money off for not one but TWO unsatisfied unhelpful answers!? And then I can't contact them?

Like who do I have to sue?

On December 15 2022, an amount of A$66 has been taken out of my account with no explanation. I wish to know what it is for as I have not used the service at any time recently and did not authorise this amount to be deducted

Anne Hallam

Aus 19/12/2022 early pm. Was making enquiries to ebay re selling, justanswer came up and requested $2.00 to help me, i paid this willingly, could find no answer, cleared page from screen and went back to ebay and got my answers direct. Checked my account this morning 20/12, to find i've been debited $86.00. I'm a pensioner and this is a lot of money, that i cannot afford to loose, especially this close to Christmas.

In September 2022, I used this service to ask a question about IRS tax filings. I was desperate and agreed to what I thought was a one-time charge of $50. The service was no help at all with my question. The staff person just kept repeating the question back to me. After several minutes, it was clear that they would be no help, so I ended the call. Today, while looking at my credit card statements, I see that Just Answer has been charging my credit card $50 per month for the last 4 months and never even bothered to tell me. Most subscriptions at least send you a confirmation email. I suspect that Just Answer intentionally does not send any confirmation email of auto draft because they do not want you to know that they are stealing from you. I will make sure that the BBB is notified of this organization's criminal practices. Shame on this organization for preying upon desperate people.

on december 9th 2022 about 9pm eastern time I was asking a question about my wife having burning sensations in her chest they said for 2.00 they will connect me with a dr that is all they said I paid the 2.00 they awered the question asked would I like to be connected with a dr directly I said no they still charged me 58.00 I never talked to a dr it is Christmas time and they took 58.00 I did not agree too I need my refund I am filling a complaint at the bbb. I would never pay $58.00 just to get a generic answer that you guys gave me Justanswer.com was the company

I searched my nat west bank account with a question for which I couldnt find an answer.Just Answer popped up , I genuinely thought it was part of Nat West. It said it could help for £1, Then said there was a cost of £16, I said sorry I couldnt afford it and logged out Never got to ask anything. Now I find I have been charged £35 pounds plus £1. Iam a senior citizen and really struggling at the moment. Please can you help me get a refund and cancel this thing.

Date 6. 12.22 £35 00.

Date 30.11.22 £1 trial. Thank you in advance. Kathleen.

I paid a $72 fee for a one-off contact on may 2nd, 2022.

Justanswer has continued to take fees for no service provided from my account on a monthly basis reaching a total of $504.00 on the 2nd of december.

I understand mistakes can be made and I am requesting that you amend your mistake.

Action required: justanswer to amend stop charging me these unsolicited fees and a refund.

I asked a question on Just Answer thinking it was at a cost of $2, then an amount of $42 was debited out of my account every month for the past four months, I asked for a refund and to cancel payments out of my bank account and to cancel the membership but I haven't had any refund the amounts and $42 still keeps being debited. I was on chat with Genelou Abucejo on 12/9/2022 but she disconnected me, I then emailed customer support on many occasions - 13/9/22, 10/10/22, 11/10/22 and 5/11/22 asking for membership to be cancelled and amounts refunded. Can you please help me?

Norton is listed on Just Answer's  website as a recommendation:

Trusted and secure

bbb-rating

google-rating

trustpilot-rating

norton-secured

However, they are not to be trusted:

SCAM! DO NOT GET SUCKED IN! I was told it would just be a $1 fee for a question, and they told me it was no commitment. Well I was charged $50 and now I just discovered a $50 charge on my credit card bill. When I asked - they said it's a membership fee and it's set to renew!

Thankfully I caught it before it renewed or it'd be another $50! I never got a single email or anything telling me I was in this plan. It's a scam! They will enroll you without your knowledge...plus the tech could not answer my question...when i complained they tried to take over my computer:

To better assist you with your Mac question, I'd like to offer you a premium service of: Remote tech support - I will remotely connect to your computer and work on solving your issues while you watch. for the price of $13.

What a rip-off company...they refused to refund me the original $50 but have now cancelled my membership...thanks goodness!

From their website which is not true...

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Join for only $1. Cancel anytime.

In July 24, 2022 I paid $1.00 to try and get assistance on my computer. They replied but not with anything that was not something I had not already tried. They kept asking if I had more questions and I responded no several times and on 7/29/22 responded I had ordered a new computer and no longer needed their help. I then thought I cancelled the assistance with that response and did not realized that on 8/1, 9/1, 10/2 and 11/1 they had deducted a $46.00 payment. Nov. 29, 2022 I finally called a number and had the item cancelled. Even though I had not used the service they did not want to give a refund.

Below is the last email.

I have gone to Dell, ordered a new computer and will return dropped one for repair.

On Fri, Jul 29, 2022, 9:02 AM Hema Malini on JustAnswer wrote:

Just AnswerOrder ID: [protected]-46

I need more information to answer

your Computer question

Hi,

I noticed you haven’t viewed my response to your question yet. I need a few more details in order to answer your question properly. Please view my response so that I can give you the best possible answer.

View My Answer

Hema Malini

Tech Support Specialist

Verified Expert

Your Computer Question

“My Dell Inspiron 15 3000, EX [protected]. I just dropped it. Can't open all the way and some of frame around the screen is broken. Is this...”

My Reply

“I’m sorry to hear you're having trouble with your laptop. I know that can be frustrating. Hopefully, we can get this resolved quickly. Thanks for your...”

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Remember, as a member of JustAnswer, you can continue to ask for expert help at no additional charge.

JustAnswer is a typical scam which commuting a fraud crime.

No experts will answer your questions.

JustAnswer never provides the expert information (because it’s not existing).

Your money can be maybe returned if you immediately contact your bank or credit card company right after the payment.

There are 3 important things you can do if you’re one of the victims of JustAnswer.

01. File a report to the police of San Francisco, CA. You can do online. This is very IMPORTANT for making less victims.

02. Contact to your bank or credit company or PayPal to report about Just Answer as scam to the payment gateway company. The biggest damage of this kind of scams is basically suspending the payment solution and the bank account.

03. Report Google to stop listing ad of JustAnswer. You can search “JustAnswer” on Google and you probably find the ad listing of JustAnswer on the top page. Your report might help to stop the next victims since JustAnswer gets the target from this ad listing.

I have not used justanswer in over 2 years. I did not realize I was being charged. I recently canceled my “membership” but THEY CHARGED ME AGAIN. I only had one question and now all this time I have been getting charged? This needs to stop immediately. I have no use for this and haven’t got the past 2 years. This is a scam and I want it to end. I have already tried cancelling and nothing seemed to work

I refer to email from ma araceli on nov 22 ref 1643138

i was advised by anton khomyk on nov 23 that my subscripton had just been cancelled but my bank statement dated nov the same date shows a further debit of $67.98 when i was expecting a credit for the same amount from the oct overcharge.

Would you please investigate and advise.

Thank you in anticipation

graeme arnott.

Hi

I entered this site today and paid $2. Then discovered I was charged $70. When looking further discovered like others that I paid for a membership I didnt want or know about. So want my money back and cancel subscription immediately.

How unbelievable of you do to business this way.

The company I used was Just Answer. It was a simple question actually and was a technical issue. Not resolved as I disconnected when I saw I was charged $70 looking at my account.

Trish

I sought veterinary online advice for £5 in May 2021, during an emergency situation when a pet was dying. It appears I signed up to a monthly subscription for £27, which I was not aware of and haven't used, that has built up to a hefty bill over time. Customer replied that this was my fault and I could have cancelled, but I was rushed at the time I made the purchase, and could not remember signing up for a subscription. All reminders seem to have landed in my junk mail. I did not spot it on my online banking standing orders afterwards either because it was done through PayPal, which I did not know could do subscriptions separately, or I would have cancelled the subscription straight away. I admittedly must have missed something, but I emailed and explained the situation to them several times and left a review online, so they ended up giving me part of my money back. Going by other reviews, there are a lot of cases of people being misled into subscriptions, not aware what they are letting themselves in for. Even if the initial error was on my side for perhaps not unticking a box, thinking I was making a one-off purchase, I'm not sure how they can now morally hold on to £200 that I unknowingly gave them, when I took nothing of them in turn. It would cost them nothing to return my money, I did not use them once since. I offered them an admin fee, but it would appear they are very happy to make money out of my mistake. It's hard to avoid the impression that unsuspecting customers taking out unwanted subscriptions by accident may be part of the business model.

I requested legal advice through Just Answer’s chat assistant and was given a $5.00 price to be connected with professional advice. I continued to the following page and submitted my payment method for the amount of $5.00 and received a text message from the supposed attorney who by the way stated that he could not answer any legal questions because he wasn’t authorized to do that but general information only (THEN WHY ADVERTISE LEGAL ADVICE?).

Not only was my question not answered but as we ended our conversation I received a message from my bank about a $39.00 transaction from Just answer. I called the number and and requested a refund immediately but their customer rep was extremely disrespectful and kept repeating there would be no refund and he had “already cancelled my membership and there would still be no refund” in a “ha-ha” tone.

I tried once more through their website and received the same nasty treatment and they provided me with 5 screenshots worth of their abusive and predatory business.

The trial price is $1, which allows you to ask unlimited questions through 12/23/2022. Your order ID is [protected]-10, and you will be charged the $53 monthly membership fee starting 12/24/2022 unless you cancel. Cancel anytime.

Just Answer charged me the first day, called support and they refused to honor their email. They turn removed all my questions on their site asking if this was illegal to protect themselves. The lawyers are instructed to not answer these questions another their fraudulent actions.

Just Answer claims to 'inform' you of their monthly service fees. The only amount displayed on checkout is the fee for the question you're asking. In my case, this was R15.00. Nowhere was any mention made of the amount that it will cost you to sign up for a membership. Nasty surprise - especially if you're paying in ZAR. R378.00 and an extremely rude 'customer service' consultant later, I guess I have just lost my hard earned money in a matter of seconds. Apparently, this is not refundable. So much for the CPA.