JustAnswer
reviews and complaints

This is a total scam. My email is [protected]@gmail.com. I am currenty looking for a lawyer so I was trying to get some advice. I was told it was a $5.00 fee to do so. I gave the ok for them to take $5.00 off my debit card. When I looked they took the $5.00 and then a seperate transaction for $60.00. I went to my bank and disputed the charge. (Key Bank) they did the paperwork but also informed me that I should call these people. When I finally got ahold of them they informed me that by giving the ok for them to get $5.00... I automatically got signed up for a membership that cost $60.00 as well. That was never disclosed and never agreed upon. This was a totally fraudulent withdrawl from my bank account and I did inform them I will prosecute if it isnt returned. Im on full disability... I dont have $60.00 lying around for these people to steal. Also... Their website says you are talking to a certifide legal aide. It is a robot... When I got home I tried to explain the situation and you get the sameanswer over and over. Of course they have no number to call and dispute... You have to search for it in another seperate website.

On October 7th 2022, I contacted "Just Answer", paid $66 and asked them to solve the problem of being locked out of my email account. They said it would be a quicker outcome if I paid an extra $55.77 so a technician could have access to my computer remotely. They went ahead, saying I needed to wait 48 hours and that they would ring me back to finalise the problem.

They have not responded.

Paid the following

07/10/2022 [protected] PAYPAL *JUSTANSWER [protected] $55.77

07/10/2022 [protected] PAYPAL *JUSTANSWER [protected] $66.00

Result = remains unresolved.

The legal advice I received from JustAnswer in August was good (and I paid a £5 fee plus £43.68 for the advice).

However, I have just discovered through my credit card statements that I have been enrolled into a JustAnswer membership scheme, costing £50 per month. I have made 2 payments (total £100).

It was not clear from the website that I would be enrolled as a member and be charged £50 per month. I believe that the details on the website were unclear. I had no intention of enrolling as a member and believe that I have been misled.

I have now cancelled my membership.

I request a full refund of the £100 that I have paid for membership.

Started with sudipto_dutta, the expert.Told it would be resolved shortly. Then transferred to someone else who said to sign in again. Was told there was a $1.00 fee. Then a charge for $39.00 which I did not realized should take care of my problem Now I find there is a $55.00 charge on my credit card in addition to the other charges which have not cleared my problem. I"m asking you to refund those last 2 charges. I've instructed my card office to notify me when those charge come on to my card and I will dispute them. Please advise Thank you.

Frank Shaw [protected]. [protected]@hotmail.com

I had this service about a month ago and cancelled my subscription. Everything was perfect with the company until, yesterday October 7th 2022. I went on the app and desperately needed help with my vehicle seating. I have kids and things to be taken care of so i figured since they were so great the last time i asked a question, I'd try it again. I submitted my question to the expert who helped me the last time since he was in my favorites. It asked for a 24$ payment for the question and needing an answer quickly i paid it. Still 24 hours later, my question is still not answered. Ive called customer service many times to get it resolved and they all said that it was on the top priority now. The last time i called the gentleman said it was not on there high priority list to answer my question. I do not understand why they get to decide what was high priority or not. For myself it was the highest priority to get my seat back in and fixed so i could take my children to get anything. Being a single mom i cant just leave my kids at home and go and do things. I am stuck at home with no way of fixing my seat. They have caused myself so much lost time and being able to function because they are not answering the question so i can get my seat to unfold. Seems pretty simple if i paid for it. So upon them not answering i went ahead and just renewed my subscription to ask again. Still hours later nothing answered. Called and all they said they can do is refund the subscription (which now is cancelled) because of them refunding it. I am in complete aww of how this turned out.

I was under the impression from the layout of the site that the charge was £1 and £24 for a phone conversation. The terms and conditions were very long and I didn't get a chance to read through before the vet came online.

However, I've just discovered that £25 has been taken from my account. Nowhere on the page did it specify this is actually the membership fee, and neither does it specify that you need to be a member. In addition, the request for payment states clearly that they will take just £1 from your account; it doesn't mention any membership fee. The fact that this information is hidden in the pages long terms and conditions is pretty unusual and a bit of a con, really.

I have just lost my job, and I've no money now whatsoever for seven days. I contacted the agent, who sent me an automated response saying I could use the service to contact loads of different experts, and ended the chat. I contacted her again, and she said the supervisor couldn't talk to me as she was busy with another customer and to try calling, then ended the chat again. I live in England, so cannot afford to call.

Looking for a Samsung tech website this one showed up I thought was Samsung

For $2 security refundable? they would answer my question $66 + $2 later they just took the money from my Visa card I never saw anything about this membership

I now hav been charged $68 for nothing I contact them immediately like 5mins and sure they cancelled the subscription After charging me What a scam

Do not use them they are rip off merchants

Beware of giving them credit card information. I have been told i will be charge $2 I put my credit card information I asked my questions I was waiting for 30 minutes after that I have been kicked out and file closed I asked questions again I was waiting 45 minutes no answer again so I canceled my account. I found out I have been charged $42 for nothing . That is absolutely frud

I have been trying to contact the ROC SUP CO, Clearwater about a payment of $7.88AUD that was deducted from my bank account on 21/09/22 without my knowledge. Yet no one responded. It's fraud and unacceptable. Unfortunately, I do not have much information about this store because I never dealt with them.

The only information I could provide is from my bank statement: 21/09/22

ROC SUP CO, Clearwater 2109...524. Deduction was made from account ending 9750. (I cannot send 3 attachments as pdf does not meet required your format)

My wife asked a question last year to a service not knowing that the question was signing her up for a 7 day trial that would turn into a $46 monthly fee. We place over a hundred charges on the credit card applied and missed the email the the trial would be over. We are out $736 for the fees charged since then. They confirmed that only one question had been asked in the beginning. I caught it on a charge statement this week. They have no desire whatsoever to make this right. BUYER BEWARE! UNBELIEVABLE!

Small fee is advertised (e.g., $2), while large fee ($66) is hidden behind it. Worse, it is a recurring payment. My mother actually submitted a question thinking it was an arm of TeleHealth Ontario and doesn’t remember anything about fees beyond the $2.

Refund requested, agent denied it then immediately ended communication, falsely claiming no response from me.

The business model of this company is clearly to prey on people who are elderly or experiencing medical emergencies.

I asked ONE question about my Hotmail account which is still not sending or receiving mail. I have never logged in to the ''just answer'' web site, so I am not a member. Despite this, I have been charged TWICE. Once for $2.0 and secondly for $70.0 , all this at or about 1st of October 2022. I have instructed my bank NOT to pay these bills, whether that works or not. I cannot cancel any payments on your web site as I have never registered with you , or sanctioned any payments. I hope not to be charged for this complaint.

Www.justanswer.com charged me US$60 plus $5 on the promise to give immigration advice but no advice was provided. This service is a scam.

We reached out Sept. 25th, 2022 because we had a sick cat. We thought we were being charged $2 when terms and conditions were sent. Then immediately upon receiving the terms and conditions, there was someone on the line asking to help. There was no time to review the terms and conditions. We were worried about how much would be charged so we got off the chat hoping no charges would be made only to find out that $44 dollars were charged with no services rendered.

We immediately called customer service but could not get through. We wrote an email and received a response requesting information. We provided the information and followed up five times. No further response was received.

The initial contact indicates that there is a $5 cost associated for posting the question. When processing the payment I saw something to the effect of “You agree to pay $5 and $39 a month.” I view that as intentionally misleading language. I assumed I would pay $5 to ask one question as the ad stated but was in fact charged $39 to ask one question. Furthermore, this is a recurring monthly payment (which I cancelled but was nonetheless billed the initial $39).

I live alone and did not use your services, my phone number is702-955-4372, so you can check out that I did not call you for your services, and my address is 13130 South Scott Ave, Yuma, AZ. If you need more info, just call or use my email [protected]@gmail.com

Recurring Payment authorized on 08/22 Aco*Nso.Justanswer

[protected] CA S302234759217831 Card 4029

46.00

9/26 Recurring Payment authorized on 09/22 Aco*Nso.Justanswer

[protected] CA S302265758848305 Card 4029

46.00

The just answer webpage said that its EUR 5 for a question. I asked the question and received an answer. I also received EUR 5 charge. However, I recognize that a membership fee of 49 EUR/month was already 3 times charged to me on my Paypal acount (EUR 147). I had no idea I was signing up for and have not used since I asked the very first question.

The charges were done on: Jul 27th 2022; Aug 27th, and Sep 27th 2022.

I tried to cancel these payments via Paypal and cancel the membership. I do not know if it was working.

Not being clear about the membership is a deceptive practice and should be stopped.

I paid 5 dollars to have one question answered! Now they are charging me 28 dollars for a service I did not approve. This started on september18 2022 Now they want me to pay a dollar to log into their website to cancel my account. Do I need to report them to the FTC? Charged 28.00 dollars for an extra month that i did not approve. I only wanted the one question answered.

Just Answer advertised $5 for to join (fully refundable) to ask a question. After I began the chat it said they would charge me $5 then a page popped up asking which membership I would like. I clicked outside that box to get out of that screen. It proceeded to ask me a series of question then I was able to ask my question and received a response. Later that day, I noticed the $5 was taken from my account along with a $60 withdraw. I called and was told I was enrolled in a membership. They cancelled my monthly membership but would not reimburse me the $60. This is a very deceptive website.

explained to person on chat 9/22/22 about 6pm. was told someone would be able to help me. she asked if there was anything else I said yes before I was connected. how much is this. she said a $1. I told her I just wanted to ask a question. No mention of membership or $28.00. the way I found out the money was taken out was from my email. I only knew about the $1. I am on a fixed income and retired,no way I would agree to that. I got the membership cancelled 9/22/22. hopefully this can be resolved.