JustAnswer review: Auto renewal for a membership I didn't sign up for

Hello Janna,

Thank you for bringing this to our attention.

We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details

*Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction.

To maintain goodwill, I have approved a refund for three (3) membership payments of $39 each. The funds should be available in your bank within 3–5 business days and will appear on your next billing statement.

Your membership is now turned off. Moving forward, no further recurring membership charges will appear on your account.

If you have any questions or concerns, we're happy to help.

Best,
Bella, JustAnswer Customer Care
BellaIS@justanswer.com or 800-942-4543