JustAnswer review: Unauthorized charge for $55 when they told me it would be $5 refundable. ( 1 comment)

Hello Mindy,

We appreciate your concerns. Our records show that you’ve used our service in the past. When you returned, you were greeted with a "Welcome Back" message and the pricing details for submitting a new question. The 'join fee' was not included as it was already paid during your first sign-up.

With our monthly membership, you get unlimited questions in over 100 categories for 30 days, and you can cancel at any time. Alternatively, you can opt for pay-per-question billing if that better suits your needs.

Your membership fee has been refunded, and I’ve ensured that your membership is fully deactivated. Your payment shows as reversed on our end, meaning the refund was issued so quickly that it never fully processed with your bank. It likely appeared as "pending" before disappearing.

If you need further clarification, please feel free to get in touch.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-942-4543