Jet Airways India
India - 400099
I was horrified by the complete lack of professionalism in the CSR of Jet's 24-hour service when I rang to find details of my flight to London from Kolkata. She felt it was necessary to inform me that Delhi is in India. The interaction got worse very quickly and when I asked to speak to a floor manager, I was told there is no floor manager available on Sundays.
Just in case JET takes some action, the details are:
Date: 27th Dec 09
Time: Around 5 pm
Please do train these CSRs - otherwise all the internationalwork will go to Manila!
I, Rakesh Chada have arrived from bangalore to goa via jet airways konnect flight 9W2304.After coming to goa airport, i was very sad to hear the baggage was missing.After enquiring with the staff present there, i was said that the bag was sent to pune as the person who issues boarding pass in bangalore attached a wrong tag to it.I informed to the staff to help regarding this matter..The bag will be back-pack model, red in colour having a chain containing lock attached to it...Ms.Suchita took complaint from me regarding this issue and said that she would keep me updated about this matter...But, from then, no news has been informed to me...she gave me a phone number to which i call, is of no use because no one lifts...after trying for hours, a lady lifted and said to me that she will talk to her...and again after that, i got not even a single call.I am very unhappy regarding this matter coz they are not able to understand the trouble i'm facing here.I have said to them that i have many things which i need immediately in that bag but even then they are responding in this way...plzzz take action regarding this matter as fast as possible as it is very very urgent to me...
Flight 9w61 deparing bankok for bombay on monday 6th july 09
Lorna moir ticket number [protected] ref. biiscc gds ref.hxeuoj
My 22 year old daughter, alone in thailand at the end of an sta
Holiday was awaiting her flight home. she was suddenly taken violently ill with sickness and diarrhea whilst in the depature lounge at bankok airport. she was treated by the airport medical team, which involved being placed on a drip for 4 hours, antibiotics and medication. she was advised to take up the offer of a hospital bed, or to check in to a nearby hotel. she chose the latter.
The complaint is in regard to the uneccesary problems she was then faced with when trying to arrange her flight home.
feeling as ill as she did, she contacted me, and both of us fought long and hard before we were finally able to secure a flight home for her on thursday 9th july.
Jet airways kept saying it was sta's responsibility to arrange an alternative flight, and vice versa, and my daughter was left ill and alone in thailand to fight for help.
i have complained to sta and enclose their reply.
I want you to look into the details of this distressing and unecessary episode and await your findings.
Sta's reply is as follows
Dear mrs moir,
Thank you again for your recent correspondence with sta travel customer relations department. i have now taken the opportunity to look into the points raised and am in a position to comment fully and comprehensively.
First i would like to express how sorry i am that lorna experienced these problems before her proposed departure from bangkok during this difficult time for her.
I am sure you will understand, sta travel strives to offer the best level of service to all our customers and it is this which we feel sets us apart from our competitors. on this occasion i would like to apologise if you believe our suppliers or we have not met these high standards.
After speaking to the booking agent and the respective branch, i have received sufficient information to offer a resolution. firstly i would like to apologise on behalf of the booking agents if they have not provided a service, which meets your expectations. i have spoken to the branch manager and we will be dealing with this internally, to ensure it is a solitary instance.
We understand that in this competitive market, excellent customer service is paramount. we do at sta travel try and provide a service, which meets your expectations pre and post travel and are disappointed if this is not met. i also understand how frustrating it is when you seem to be passed from airline to agent. on this occasion i can confirm that after speaking to the airline, the miss communication was a problem with the contract rules of the airline and not sta travel's issue, after further discussion the airline allowed us to reissue the ticket and revalidate this. of course i understand this time delay caused you unnecessary stress and i sympathise with both you and lorna for this delay in amending the booking.
If you have any further questions, please do not hesitate to contact me directly. we also thank you for your comments and realise that these are the best tools for us to improve our service.
Concluding, i hope this unfortunate and unnecessary event will not deter you from considering sta travel for future trips.
I was travelling from Bangalore to Thiruvananthapuram on 23.06.09 along with my family. My confirmation number was JAQJFC. I had purchased the ticket on 28th May 2009. We were not provided with the meal coupens by the officer issuing the Boarding passes with the result we had to but the meal / refreshment on board on payment as my children (son 15 years & daughter 11 years) could not take breakfast in the morning as the departure time was 10.35 am.
I was informed that those who had bought the ticket on or before 6th June 2009, were provided with the meal coupens. On my return from Thiruvananthapuram on 25.06.09, I was provided with the meal coupen.
May I request you to please refund the money that I had spent on board in purchasing refereshments and compensate me suitably for harrasment and ill treatment by your airline officials on board as well on ground.
I would also like to know why this policy of issuing meal coupens to those who had purchased tickets on or before 06 June 2009 wasnot made available to me either by the airline or by the travel agent?
Hello, everybody I need your help for my baggage claim in jet airways. I haven’t got any response from the company. The only feedback I got was that they are investing and as soon as the investing would be done they would contact me. But I never got any respond in last two month, not from the claiming email address from bombay— [protected]@jetairways.com, neither from ahmadabad.
When me and my mother, got to the bombay airport from london, the employees at the counter told us that they were missing our bag. Because united airline didn't transfer our luggage. If it wasn't transfer, it would have been all four bags, but instead it was only one bag which contained all our golden and silver jewelries, perfumes, cosmetics, and expensive wedding clothes. The next day morning, jet airways employee called me to give them the combination to open the bag for the custom department to check the bag, with the guaranty nothing would be missing from the bag and if something would be missing jet air ways will be responsible and will pay me the full amount. When I got my bag, it was broken, the combination lock was broken, the bag was cut with the blade and all my expensive items that I mention above were missing. It was worth over $2000 u. S. Dollar. So I called bombay branch to ask why it was broken and items were missing. But instead of helping their employees laughed at me on the phone and made fun of me and tried to hang up but the line wasn't disconnected so I was able to here them saying oh she was the silly girl calling from gujarat who gave us the combination then also we broke her bag and got the jewelries, perfumes, cosmetics and the clothes. She is from gujarat and she is not going to come here don’t worry about her. This event occurred two month ago on may 16th2009 and I haven’t any reponse from the airlinecompany.
Is there anyone who can help me get my money back please, please, help me. ?
I would post the image of the bag as soon as I get my camera from my dad.
My Mom(65 years old with severe keen problems) traveled by Jet Airways from Chennai to Newark on June 13th...
I booked a jet airways return ticket for my wife and infant of 1.5 years through a travel agency in brampton from toronto to mumbai in 2008 which is valid for one year. At the time of booking I was told that this is the only air lines which accepts the infant under two years for initial trip and who will become over 2 years in return. I can postpone the ticket once for free and after that I have to pay $100 per adult and $10 per child for each postponing or preponing.
I postponed it once for free and while doing for second time they did for my wife at the cost of $100 and now they demand extra child fare amount for the kid who turn over 2 years as they do not allow him as infant. Now I talked to the agent of travel agency and she took almost a week and everytime assured that %99 I dont need to pay any child fare and today I came to know from the owner of the agency that the govt. Has changed the rules and a child can not brought on infant ticket, and when I asked about any of my mistake he says that he did talked to the airlines and I dont have any option except to pay for the child.
See how these airlines play with the customers, if the rule was not there when I booked the ticket how I was responsible for extra payment I dont understand and the agency told me that airlines wanted to make money so that they wont give a free seat.
Why they did not told me about the reissue of ticket when I postponed for the first time? The agency says that they made a mistake. The airways says that they already send a circular about this to all travel agencies and the agency says they did not received this circular before they book my ticket. And this issue they resolved with airways.
In all this what is my fault and why should I pay extra fare for my child.
Let me see if anything comes up and the issue gets resolved.
Dear Sir, I travelled from Abu Dhabi to Delhi by Jet air ways, I had three baggage checked in but when I...
Dear Verona Dsouza, <br />
Thank you for your email. Firstly, I would like you to take your position much more seriously. Please could you check your database which holds all the company information regarding my conversation with Jet airways staff and how we were told to fly from Delhi, as flights from Amritsar have been cancelled or flights could not be guaranteed. We would also like to be compensated for all our troubles and inconveniences.<br />
I find it absolutely disgusting the way you are trying to turn a blind eye to the situation your company has put us through.<br />
We had to Drive in the middle of the night for 9 hours to get to Delhi! when we were booked to fly from Amirtsar. Do you understand the risk you put me and my children through? You cannot comprehend that fact which leads you to your bias decision.<br />
I find it remarkbley funny how your decision is so different to your customer manager and the staff that we spoke to on the phone and the staff at Delhi airport who explained to me how to get my money back and were also helping others in the same situation as ourselves. What a classic contradiction!<br />
I had a very similar problem 4 years ago with air India and without any hesitation they realised their mistake and settled the matter with myself in no time. <br />
Myself and my family travel every year and never have experienced such appalling customer service. <br />
I feel the recession has effected you and your company in a major way, do you need money? let me know il send it over to you. Also get a charity collection at the airport for you, I am very capable of getting this arranged. <br />
I WILL be arranging to have a article in the paper regarding the service you provided and the preposterous answer you gave me. <br />
I come across foolish people like you all the time. Do yourself a favour and get someone with some commonsense to call me or email me.<br />
Do not try to take me for a fool, or ignore me and brush it aside. I advise you to have a really good think about what your saying and the action you intend to take as there definantely will be major consequences.<br />
Ps: What bit of English did you not understand? I didn't ask for an apology letter, I am asking for compensation for Inconvenience, suffering, Lack of customer service, the trouble you put my children through and taking into account of me and my family having to drive on the dodgy road for nine hours! and loss of earnings.<br />
http://www.consumercomplaints.in/complaints/home-c157121.html Please Click Link to View<br />
I await your response.<br />
Mr Dal Grewal
I and my daughter travelled from New York to Brussel to New Delhi to Brussel to New York - Flt :229 on 1 July 2008. My baggage containing goods worth USD 3000.00 was lost in the route from New York to Brussel to New Delhi.
My baggage contended new shoes, jackets and other expensive presents for my father, mother, brothers and sisters in Bhutan after 8 years of my stay here in New York. My baggage originated from New York and not from other third countries. They offerred to refund only Rs.22, 000 which is not acceptable. I was also instructed to submit the receipts which I did. Now the email address [protected]@jetairways.com has been closed and I can not contact them. Please help
Baggage mishandled recently on blr-bru-jfk route. The bag did not arrive at jfk, was declared lost after...
This should be directly readed by mr naresh goyal.
My name is ashutosh jha, and I have booked my round trip ticket with jetairways, through your official website: www.Jetairways.com, by using my friends credit card, in the month of january 2008 from new-york to delhi, and delhi to new-york.
My e ticket number was [protected] dated 2-january-2008.
I went delhi in this flight, but I was unable to come back in the scheduled day, so I had canceled my ticket on phone, raipur branch jetairways office. The cancellation no is y021705 dated 25-02-08 at 17:05 hr. They deducted my $300 at the same time, I dont know why they deducted that amt, but at that moment I had no option left but to cancel, so I had cancelled the ticket, and that executive told me that I will get $189 refunded back, when I asked to give my money at that time, he told me that you have to go back to us and then swap the same credit card at our jetairways office in us.
When I went to your jetairways office at 525, washington blvd, jersey city, newark, nj all the way from hartford ct, then they denied to meet us, when I called hemalata naik, mr oberoi they didnt picked the phone, and also the given number was not correct, which I got from one of your executive on phone, and the same executive assured me that I will get my money back after mailing in this same id, without visiting to your office again.
I am suffering from your bad services since 2-3 months, and till date I didnt get my money, even I have spent so many amt, time etc on going to your office.
So this way you are serving your customers. I am very unhappy with your services as well as behavior.
Money is taken very easily but when it comes for refund then you made one suffer.
Please refund me my money urgently, as soon as possible.
i had booking with ezeego.com on 2nd april for flight calcutta to delhi on 22nd april for jet airways. and amount was paid to ezeego by my cedit card. the problem arise at calcutta airport was jet airline have no booking for us. ticket no was not given by ezeego to us.jet airways had no conformation with ezeego regarding ticket no which we need to fly and the payment receieved by them. jet airlines has given conformation of notice and sign on it regarding no ticket no for us and we can get refund back from ezeego.back detail were provided by ezeego on my other id [protected]@hotmail.com refund our money backas soon as possible..
Harrassed customer on jet's latest international route !! I flew jet airways from newark-brussels-chennai...
I have a problem with Jet Airways and the way they are handling the issue of a lost baggage. The Missing Bag...
This is my final mail to remind about my baggage complaint, Even after 7 days no one even cared to contact me. Knowing fully well that I had requested some one from Jet airways to contact me immediately and I was assured by the duty manager on 30th Nov (at 9:00ish AM ) that within next FEW hours (???) some one RESPONSIBLE will contact me. I requested that this type of damage in Bangalore had happened three times with me.
I HAD NOT RECEIVED NEITHER ANY CALL NOR ANY MAIL for NEITHER my complaint for the poor services and nor for damage baggage.
P.S.: I do not think, you care about even I send mail to the following IBNLive, NDTV, AAJTAK and Times of India. But still I think I will let you know that tommorow I am doing that.
You dont care and even I dont care about your not caring.
Pls read through the complete emails and see how they act to the complain. Till date I have not received a...
I was traveling by jet airways flt no 9W327 on 31st July 2007. There was dead cockroach on the food tray. It was disgusting and nauseating. Incidentally i was traveling business class. I had given my comments in the feedback document on the same day.
There has not been even a courtesy call from Jet Airways on this issue even thought more than 15 days have lapsed from the incident date.
I am not sure whether customer service is upmost on their schedule as their website does not even contain a provision for registering complaints.
essar steel ltd, india
I am frequent flier of Jet airways also I insist others to avail jet airways.
On 13.06.2007, I traveled through flight JET airways flight number 9W344 from Vadodara to Mumbai (19.35 HR). It was booked by Emirates airways (DZKFVN)as Final destination was Casablanca (Morocco). Due to Visa Problem I could not travel on specified date i.e. 26.06.07. My Ticket was rebooked by Emirates airline and I was provided confirm PNR Number (CYBBZW) to fly on 13.06.07. on arrival at Vadodara airport prior to departure, jet Airways counter outside the entrance refused to accept this PNR Number, I had given my Tickets to support, but even after verifying e ticket receipts in his hand. He said there are no such booking. He forced me to buy another ticket even I was having ticket booked by Emirates. He charged me INR 6025.00 for economy class travel.
I was having continuation flight to Casablanca via Dubai by Emirates, on refusal by Jet Airways Employee at Vadodara airport Counter to accept booked ticket by Emirates, I purchased new ticket by paying INR 6025.00 ( seat number 25C). On arrival in Mumbai airport I complained it to Emirates counter.
He showed me the confirmation of booking in my name and said to lodge a complaint against the culprit In order to get refund.
Praveen Kumar sinha
B-67, Bhagyalaxhmi society
Jet Airlines claims to be the most preferred airlines of India and now becoming promising in International Circuit as well. They host couple of mega prizes for the On board members every month and fail to declare the winners. They should be consistent enough in publishing the winners and then host new contests and promotions. This way I guess they are simply ruling out the fact that actual justice is done to those who participate in these forums and anticipates some winning opportunities.
Winners are not listed in JP Elite Surprises from Feb 2007 onwards till date. Ideally in service industry one should be proactive rather than being reactive...