Jet Airways India
India - 400099
We recently booked a flight with Jet Airways from Canada to India. My boyfriend started making the reservation but after 20 minutes being on the phone (Yes!!! Thats how long it takes to make a booking! Dont expect quick service) I took over as he had to leave for work. The next day when I did not receive the confirmation email, I called back wondering what went wrong where. Turns out, an alphabet of my last name was misspelt on the booking and in my email address. They said they will listen to the tape and give us their decision, if its not their fault the only option we had was to cancel for $350.00. Awful service considering how much you pay for an international ticket. Next day I called back they said it was whoever booked the ticket his fault so our only option was to cancel the ticket. Since I needed that particular ticket as it was 2 of us travelling I asked for a manager. I am a customer giving them business and all they are telling me is to cancel. Great customer service! Apparently, manager was not available so I had to call back again the next day. The third day I finally spoke to a manager. He said he has thought about the matter and $100.00 will be charged instead of $350.00. How generous! Again, was a lie as I shall write later. He said they had to make a new reservation and for that it takes time. He gave me an office fax number, did not want to give me the office number here in canada. I googled and found the number. I didnt trust Jet airways anymore for what they say. I called the office here, as soon as the lady picked up she had an annoyed tone already. Wow! This is how this woman words it. "We do not have a policy for misspelling names. We charge $100.00 for assistance with making a new booking with the correct name". So! They do have a policy for charging $100.00 for misspelt names. The manager I spoke to earlier was not generous really! Sly way of tricking your customers. The manager had also mentioned this office only takes Amex or I could go to the office and pay cash (Which is 2 hours from my city!). The lady in the office here said they take only cash and I WILL have to drive down to pay the money. When I said the manager had assured me you take Amex, she said she had to check with her GM. I said ok, so call me back once you've checked. Her reply..If you want to know you have to call back. We dont do outgoing calls. If you want the ticket you call back or cancel and pay the 350. Again, wow what service! This is day 5. 6th day my boyfriend called and the same lady said "Yes, we take Amex". So, she just wanted to give me a hard time? Since my boyfriend did not mention my booking. After sending the form on the 7th day, we again had to call and confirm they received the authorization form. 3 days later, I still had not received the new booking email as they said I would. I called back. Turns out, it was only a matter of changing that one alphabet on the original reservation. There was no "assistance" as they called it for making a new reservation with the changes.
So, every person I have spoken to in this company has lied to me. Had I not needed that particular ticket I would never have opted to fly with this company and would have taken our business elsewhere. As we fly quite often to India, me and my family and their family a total of 20 people. If anybody asks me, I will definitely tell them NEVER to fly Jet. They are liars. I hate people lying to me. They just want your money and will say whatever you want to hear to get it.
I understand Indian customer service is nowhere close to the service provided in Canada but this is outrageous. Lying to the customers!! Plus, nobody cares what you have to say.
Lodge complaint by sachin bhosale
Dear sir / madam,
Yesterday night dated 30th oct.14. I had depart from mumbai airport to dammam by jet airways 9w 564 dmm.
In my bag no. 4589 9w 341335, I have kept 8500 saudi riyals which was stolen at airport by somebody while loading bag into aircraft. He had broken the lock and stolen the money. The bag weight was around 20kg.
Now I m very disappointing & feel pity & need your action and justice to get lost money back.
I m ready to file case against the person who did this if not get response immediately.
My contact details is
I had purchased tickets from the jet airways website for flight from london heathrow to bangalore (Via delhi) on the 21st of august and returning back from trivandrum via delhi to london heathrow on the 9th of september - > having completed my web check-in for my entire family we embarked to london heathrow on the 21st august evening. There was a
Gridlock at the m25 / m4 section of the motorway and the last 15 miles of the journey took us more than 2 hours to complete. That said we reached the check-in counter to drop off our bags at 19.47 which was just 2 minutes past the counter closure time of 19.45 for the flight 9w 121 to new delhi which was supposed to depart at 20.45. We were stopped at the start of the queue by a young asian/indian female (Ground staff of jet airways) who simply refused to let us go ahead to the check-in counter.In the sternest of tones she said the counter had closed and we were to go away. I tried to explain that we had already completed the web check-in and were delayed due to reasons beyond our control and the gridlock at the m25/m4 segment. I also pointed out the clock which showed 19.47 explaining we were just 2 minutes (120 seconds) late! But this individual would not listen to any explanation and as a matter of fact she was not listening at all and physically stopped us from going ahead & ndash; all she had to say was to go to the ticket sales to rebook the ticket. I found it incredulous that a ground staff could be so rude and behave in a demeaning way. When I explained that we were just 2 minutes late due to the gridlock & ndash;she mentioned & lsquo;we hear of such reasons every day and you have to rebook’! This went on for another 7 minutes and I was surprised that in spite of other ground staff members present just 20 yards away at the check-in counter none of them came forward to ask what the issue was - with every passing minute I got very concerned. I am an intrepid traveller and have travelled the length and breadth of the globe with numerous airlines and I have never come across a situation where the staff member has blocked a passenger from checking in 120 seconds outside the closing time (In spite of having done a web check-in and while travelling with young children aged 4yrs and 6 yrs). When it became apparent that the female staff member who was stopping us was not actually listening to us and was just interested in sending us away to the ticket sales for rebooking & ndash; at 19.55 hrs I asked for a senior member of the jet airways staff to discuss the situation.2 minutes later another female staff member arrived - she mentioned that the check-in counter had closed. I explained that we had already completed the web check-in and were delayed due to reasons beyond our control and the gridlock at the m25/m4 segment. I also pointed out that we arrived at 19.47 explaining we were just 2 minutes (120seconds) late! This time she at least showed the courtesy to listen to what we had to say and took our web check-in details and went to discuss the matter with someone in jet airways. After 2 minutes she came back and said that the jet airways official refused to let us check-in given that it was 13 minutes late - I once again explained that we had reached the queue at 19.47 and were held back by the asian/indian ground staff for all this time without the involvement of any other staff members. She said there was nothing she could do and pointed out the ticket sales counter. I was very upset and frustrated with the behaviour and attitude of the staff and the total lack of understanding or human compassion. It almost seemed that they were getting perverse pleasure in turning away a hapless family with young children. At this point I asked to speak to the manager about the situation. A couple of minutes later a male staff member identified himself as the person in charge and I repeatedly asked him if he was the manager and was he authorised to take decisions & ndash; he replied that he was in charge of the whole operations. His name was marko dumanjac and once again I explained our situation. He said that the check-in counter was closed and we had to rebook the ticket and there was no way we could board the aircraft. I have to emphasise that we were not given any options for travel and ushered to the ticket sales counter and the person left.In my entire life and travel experience I have never seen a group of staff who could care less about their customers as this group at london heathrow. They were just interested in passing on the problem to someone else and then walking away. On reaching the ticket sales counter I met another apathetic male staff member who was interested in eating his gutka more than re-arranging any tickets. When I handed over my tickets & ndash;he mentioned that they were online bookings so he could not reschedule or rebook anything & ndash; he gave a number for tele-sales team for jet airways and went back to chewing his gutka-this was now coming to 20.10 hrs and the flight had not yet departed. I called up the tele-sales team and the person who took the call mentioned that we had been made a no-show by the jet airways team at london heathrow and that any further booking will incur a penalty of & pound;200 per ticket and we were a family of 4 & ndash;so & pound;800 penalty plus difference in airfare. Although there was an earlier flight via mumbai they could not give that to us and we had to wait for the next day 20.45 flight! I was furious - here we were fighting tooth and nail to try and get into the flight (For which we had already done the web check-in) which had not yet departed and were being prevented by the ground staff who in turn had no qualms in declaring us as a no show and we were to incur a penalty of & pound;800 plus fare difference and loss of one day! I asked to speak to the manager once again and was surprised to note that the person who had spoken to us earlier (Marko dumanjac) was not the manager! This was completely out of order & ndash; not only were they (Ground staff) lacking compassion and understanding but also were lying regarding their roles to fob off the customer. It was getting to 8.25 pm and my young children were tired but without any idea of the next step we could not leave. I repeatedly asked to meet the manager and was at last told that the manager was at the boarding gates and would come down after the delhi and mumbai flights left which would be between 21.15 and 22.15 hrs. The only ground staff who was sympathetic and had some understanding was geena although she had no authority to make any decisions - she mentioned that she would inform the manager that we were waiting for them. At 22.00 hrs I met guest service manager pommy. I explained the whole situation and having listened to the whole sequence of events she mentioned that there was nothing she could do! I asked whether she could help in getting a change of booking instead of sending us to tele sales & ndash;the salesman at the counter having just eaten another packet of gutka said“no” and began closing the computers saying that it was time for him to go! I told them what I was supposed to do at 22.15 hrs with no confirmation of a flight and 2 small children & ndash; the guest services manager said there is nothing she could do. I asked whether they could provide accommodation and transport until the next flight given that I was stranded in heathrow at 22.15 hrs with a young family & ndash; she said there was nothing she could do and the best she could do was give the address of hotel heston hyde which was used by jet airways but we would have to pay for the taxi to and from and all hotel bills. The lack of professionalism across the board was glaring & ndash;it seemed I was sent back in a time wrap in a government office in the 1980’s were the staff were interested in pushing the file from one table to another with scant consideration of the contents. I found the staff members were passing us on from one to another trying to get us off their back without looking for any resolution. There was no consideration shown regarding the fact that I was travelling with small children aged 4 and 6 late in the night with no place to go! What also stuck me was the statement from the guest services manager when she said that she did not have the authority or power to do anything for the customer in such a situation. With no options or help I was forced to take accommodation at the heston hyde hotel for & pound;94.80 paying for the taxi to and from for & pound;40. Once I checked in I called the tele sales number and spoke to an operator nivedita at around 23.00 hrs. To my surprise she was least interested in taking the booking and cut the call on 2 occasions before proceeding with the rebooking when I asked for the direct line number because the call had been cut on 2 occasions before & ndash; the whole call time exceeded 60 minutes which I found incredulous - having given the booking reference numbers and card details & ndash; something that should have taken less than 5 minutes took over 60 minutes!
We ended paying an additional fare of & pound;1427 (One thousand four hundred and twenty seven pounds) for arriving 120 seconds late with young children. Worse still we lost one day of our much awaited holiday that we should have shared with our near and dear ones. The next day 22ndaug 2014 20:45 hrs - we boarded the flight 9w 121 4 which stayed on the tarmac for over an hour before departing! I had specifically asked the check-in staff at lhr for assistance at new delhi for the transfer given that our connecting flight to bangalore was departing at 11.15 hrs during this period there was a medical emergency involving a diabetic traveller in the business class and I attended to the traveller and his condition without the least delay given my medical code of ethics inspite of the utterly shoddy manner in which I was treated by the airline staff. I gave the person full medical attention and advised that he be taken for further medical assessment given his present condition. This is human consideration and professionalism. The flight 9w121 arrived late at new delhi and we had to rush through the immigration and baggage collection without any assistance from the ground crew in spite of requesting this at london heathrow and being assured that someone in ground would help us with the process. We were hapless travellers running around the terminal pushing our luggage and small children and just managed to catch the flight to bangalore.
During our return journey on 09 sep 2014 06:05 hrsthiruvananthapuram (Trv) delhi (Del) 9w 824 we were given 3 separate seats with 4 year old daughter given a seat a few rows away. I tried to do the web check-in but the page crashed and we called up customer services and spoke to an agent who could not give us seats together in spite of explaining that we had young children. This could not be resolved at the check-in counter at trivandrum nor within the flight and we had to travel all the way to delhi (With stop-over at bangalore) where my daughter aged 4 had to sit separate while my wife had a separate seat! This was the worst travel experience I have had in my entire life and very traumatic indeed given that I was travelling with my small children. My questions to the guest relations were :
1. Why the ground staff at heathrow could not show humanitarian consideration when passengers travelling with small children and who had completed web check-in arriving 120 seconds late were prevented from boarding a flight and later made a no-show with penalties and additional fare totalling & pound;1427?
2. Why was alternate booking assistance not provided at the airport and provision for accommodation and transfers made when it was evident that the family had small children stuck in the airport far away from the city at 22.30 hrs!?
3. Why did it take over 60 minutes to complete a rebooking when details including booking reference numbers were provided for?
4. Why did the ground staff behave without any human compassion or professionalism (I should mention staff member geena at london heathrow was an exception) ?
5. Why was no assistance provided at delhi for transfers when this was specifically requested and agreed to by the staff at the check-in counter and boarding gate at lhr? Loss of money especially & pound;1427 is never a pleasant experience but loss of time is simply irreplaceable. This coupled with poor professional behaviour of the staff made my travel a traumatic experience.
After sending a complaint to the guest relations I got a reply after 4 weeks (Communication registered under the ref no bom/cc/nd/150914/3376522) from a person named nalini d’ penha who did not answer the questions asked instead gave a wishy washy reply of how sorry they are and how they cannot do anything about the situation and they had spoken to the manager at delhi airport which I find incredulous when most of the issues occurred in london and the ground staff based at london heathrow! They were just interested in providing lip service. I had sent a complaint letter to the ceo mr naresh goyal by post but did not even get an acknowledgement - if the ceo is not interested in the improvement of the company and maintaining high standards one can hardly fault the minions who are interested in their wages. A very sorry state of affairs! After this shoddy behaviour and whimsical response I would never fly with jet airways again and would advise all my friends and colleagues to think twice before they make their reservations with this company
I booked a trip earlier this year through the website opodo. Fr from paris to delhi via mumbai. I was due to return to paris on the 17th august and ended up being stuck in mumbai area for a number of days. I spent that time trying to get jet airways to reply to my phone calls and emails to try and get them to fly me back to paris, all to no avail.
I landed in mumbai from delhi on the 16th august at around 10pm and was due to fly out to france a few hours later, ie at 2am on august 17th. It is then that jet airways announced to me that they wouldn't let me check in eventhough I had a legitimate booking. The only reason they gave was that my name was not on the passenger list. I suspect they'd overbooked that flight. I then contacted opodo and they sent me a new booking for a later flight the same day. Jet airways again denied me the right to check in. I have proof that I was due to fly that day as the service manager for jet airways at the airport printed off a copy of the flights I had booked from paris (All with jet airways) and it clearly shows I was booked on a flight that day to paris. The document I have is my possession and is called a "virtual coupon record".
Opodo and jet airways are now ignoring all my requests for help and compensation that I have made via phone call or email.
I incurred numerous expenses such as hotel, taxi, phone calls in order to try and break the deadlock with these 2 companies, all to no avail. I estimate the total loss I have suffered to be about gbp1000.
May I add that dealing with the ja staff at the mumbai airport proved to be a horrible experience. I got nowhere.
>>needless to say I would recommend users not to use these 2 companies at all. <<
I wish to lodge a complaint with your organisation for the way I recently was treated by Jet Airways. I booked a trip earlier this year through the website opodo.fr from Paris to Delhi via Mumbai. I was due to return to Paris on the 17th August and ended up being stuck in Mumbai area for a number of days. I spent that time trying to get Jet Airways to reply to my phone calls and emails to try and get them to fly me back to Paris, all to no avail.I landed in Mumbai from Delhi on the 16th August at around 10PM and was due to fly out to France a few hours later, ie at 2AM on August 17th. It is then that Jet Airways announced to me that they wouldn't let me check in eventhough I had a legitimate booking. The only reason they gave was that my name was not on the passenger list. I then contacted Opodo and they sent me a new booking for a later flight the same day. Jet Airways again denied me the right to check in. I have proof that I was due to fly that day as the service manager for Jet Airways at the airport printed off a copy of the flights I had booked from Paris (all with Jet Airways) and it clearly shows I was booked on a flight that day to Paris. The document I have is my possession and is called a "Virtual Coupon Record".Opodo and Jet Airways are now ignoring all my requests for help and compensation that I have made via phone call or email.I incurred numerous expenses such as hotel, taxi, phone calls in order to try and break the deadlock with these 2 companies, all to no avail. I estimate the total loss I have suffered to be about GBP1000.May I add that dealing with the JA staff at the Mumbai airport proved to be a horrible experience. I got nowhere.I would be grateful if you could advise what my rights are and how I can obtain compensation from Jet Airways and/or Opodo.Needless to say I would recommend users NOT to use these 2 companies at all.
It has been one of the most horrific, disgusting, sickening, and the worst experience of having travelled by Jet Airways to India for a vacation which my family was keen and eagerly looking forward to for many months. Right from the start of leaving YYZ, our experience with check in formalities, either by using Web Check in or calling in the customer service has been deploring. The seats assigned to us at the time of booking the tickets was changed at the last minute and seats were all over the plane, and with a child traveling, there should have been consideration that the mother and child need to travel together.
To add to this initial horrific experience is the next saga of missing baggages…my flight from BRU to AUH (Aug 11) was delayed due to which the flight departed late and arrived late at AUH, and the connecting flight to BLR was missed. The next flight to BLR was next morning and I had to spend more than 12 hours at the airport, and finally when I landed at BLR the next day again late by 2 hours, I land without my bags. This is after traveling for more than 30 hours and the stress and trauma that I had to go through….Assurances, promises that the bags will be delivered to my home by next morning was made, but it never happened. I had to spend the next 4 days calling and chasing people all over to find out the status of my bags. The call center people had no clue or idea as to what was the status of the bags…first of all it’s a nightmare to reach someone on the toll free # who can understand and efficiently respond to questions and queries…..they are like parrots who have been told to read responses from a written script and they don’t deviate from it…when asked that the call be directed to their supervisor or manager - the response is “Sorry” we cannot do that, or “ we are not allowed to give that information”…..is this the way a call center functions…
Do me a favor Mr Goyal……invest some training dollars in your staff…let them understand and learn as to how to deal with customers and not be responding to a written script. This is not how call centers function all over the world. Also provide them some knowledge and understanding of the geography of India…let them know where Bangalore is and where is Mysore on the map of India. Your call center folks (I had to speak to 19 of them) over the 4 days to ask about missing bags, and their response was where is Mysore? How far is it from BLR? Seriously!!
After all this the day I was to leave Mysore I was told that the bags are in BLR airport and they will be delivered the next morning. Each and every call center personnel had different answers over the past 4 days, and each one said that they will be delivered either in the morning, afternoon, evening on each day from Aug 11, 12, 13 & 14. I was shocked and distraught at the responses and still did not have a clear idea. Finally the agents at the BLR airport said that the bags will be on a BUS which will come to Mysore Bus Station at 2.30 pm in the afternoon and that I should go and collect the bags….really….!!! this is one of the most disgusting and wretched response…I had no choice but to go and collect them, as I Needed them most desperately. Can I ask you who is going to re-imburse me for the clothes and daily things I needed during the 4 days without my bags, who is going to pay for the innumerable STD calls that I had to make to all Jet offices to find out the status of the bags, who is going to pay for the transportation cost from my home to the Bus station to retrieve my bags? YOU?
Well, the saga does not end here….this is on my return trip back to YYZ on Aug 28. Due to heavy rains and traffic snarls at PNQ airport, I arrived 5 mins late at the counter, and there was still 45 mins left for the flight to Delhi, but the lady at the check-in did not allow us check-in and were told that boarding was complete. She said that we should have done a web check in, however the web check in did not work, and there was an error message that we should see someone at the counter…..She did not even have the courtesy to hear us she just refused to check them in and started talking on the phone. There was absolutely no consideration given to the fact that I was travelling alone with my kid who were already worn out after such a long journey. I had a connection from Delhi @ 2.40 am to BRU and then onwards to YYZ by Jet and not by any other airline.
After pleading and requesting to be considerate, she advised that we should go and check with Air India, IndiGO, GO Air and other airlines if they have 2 seats and if they can accommodate us, but to our luck none of them had seats and claimed to be full. With the risk of missing our connection at Delhi, and being in a state of panic and stress, there was no solution forthcoming. After pleading and begging, finally I was advised that the only choice is to book online and pay a separate fare for traveling on AI to Delhi, which I did and finally landed at midnight at Delhi and made sure that I connected to flight to YYZ.
Let me ask you, who is going to pay me or reimburse me for the extra cost that I had to incur for traveling to Delhi on AI? YOU? Would you have paid me for the fare to YYZ, if I had not made the connection at Delhi? Who is going to compensate for the all stress, trauma, grief that I have experienced with Jet? Can you quantify a $$ value? We book our tickets many months in advance and upfront our hard earned after tax dollars to get value for the service. If we had invested the $$ I would have probably earned interest. Would you compensate me the loss in interest earned? Inspite of paying for the tickets upfront, there was no gratification and nothing but misery.
Mr Goyal, I have travelled a lot and do travel each and every week…and have never had such a bad experience with any other airline. There is a lot to be desired with Jet and suggest that a learning experience with major North American & European carriers be undertaken.
This is not the first time that I have heard of such wretched and disgusting service from Jet. Many of my friends, colleagues, business travelers have had the same opinion. No wonder your complaints page is overflowing with pages and pages of complaints, and I begin to wonder if there will ever be a resolution. It’s horrifying to read about people’s experiences, and comments. I seriously begin to wonder as to why Jet is still in business.
I am forwarding this note to all the news agencies, social media, press local and international, competition and aviation authorities…so that this may be broadcast or published so people take note of it. Also please stand by your mission statement and all the claims that you make of your airline. The website has so many false claims and promises which are never adhered and addressed. This is fraudulent and misleading and gullible people fall for such claims. At the same time I will be advising all my contacts, friends and families never to travel by Jet ever.
I would like to know how you propose to rectify this issue and what actions are you proposing to take to compensate for the grief, and the issue that I have faced with Jet.
I am skeptical that I will ever receive a response to this note of mine, as this one too will be discarded and trashed, like the millions of other complaints and issues which have been raised, but will keep a glimmer of hope that some response will be received. At the least people will be made aware of the continuing issues with Jet and will make a concerted and educated decision of ever choosing Jet for their flying needs.
On dec. 12th 2013 I went to portugal for a family emergency as my grandfather suddenly died. We had not been expecting this to happen so soon and so the first flight out we took. On our way back on dec. 17th 2013 we had an 11hr layover in belgium and when we finally were starting to board, my self, my mother and a few other passengers were told, despite having paid for our tickets we had no seats in economy and had to either wait for another place or pay an ext 300euros each to grab a first class flight back home. Because we needed to return to work the next day, we paid this outlandish fee of almost $900.00 and requested a reimbursement for, this was not due to any fault of ours.
We were not notified of anything until boarding the plane commenced and so started the 7 month long battle.
I contacted jet airways and explained the situation and after being transferred from department to department I was told this would be an eight week process for this to be resolved and the money to be reimbursed.
It's july 2014 and nothing has been done. Nothing is resolved.
At this point, after a plethora of emails and complaint letters, I am seeking legal counsel to resolve this account.
I believe it would be to the company's best interest to resolve this sooner rather than later because at this time, I am at my wits end with their irresponsible and unethical work ethic.
I hope, for their benefit, they resolve this with me soon.
My famlily travlled from Riyadh to Delhi then onwards Delhi to Srinagar on 15 june 2014 by Jetairways flight - 9W 603, PNR AAOUDM . While doing check in for boarding she was refused to give extra international baggage allowance and told that only 30 kG will be allowed for 3 passengers.She then explained that bags were packed according to international flight norms.She requested that the hand baggage allowance of 7+7 kg be adjusted with check in luggage as she cannot remove same and carry same as she was also holding one infant in her lap & infants bag.But staff was adamant & rudely denied to accept her special need request.She broke & cried before them to understand her peculiar situation.They reacted like cold blooded criminals not offering any help.They told she must remove items from her international travel bag and transfer in other bag.No bag was available with her and even not being allowed to purchase bcoz boarding pass was issued.We had purchased this high cost ticket for 22940 and she were made to pay 4500 more. My wife was never expecting this and was not carrying sufficient Indian currency.I called +[protected] from here in Riyadh but only got fake assurances waisting other 2000 Rs on ISD.Is jet airways management becoming inhuman & barbaric just to make money by any means without considering different needs & situations. I have decided to drag unfair jetairways inhuman robotic cruel staff to consumer court for answers and challenge thier unilateral rules. But before that i wish to know your stand. No one will like to travel with zero hospitability airlines.R they allowed for treating passengers as guests or just do fleecing with brazen smile killing conscience just for money.Sure this stand is unfortunate and will have drastic consequences.Dont let them behave like default set automated answering machines, use human senses and goodwill to help passengers with a heart. Human values r key to success in this sector.Wake up plz. Waiting for your reply., even by your legal consultant before filing of judicial complaint.
I traveling from bahrain to ahmedabad via mumbai through jet airways. Boarded a flight from bahrain at 9:15pm and reached mumbai international airport at 3:30am (Ist). Got my baggage after 1 hour of wait and went through immigration. Was cleared from customs. Collected my boarding pass from jet airways counter and checked in my luggage again and went to catch airport shuttle for the domestic airport to catch a flight at 5:45am. But the entire process of transfer took so much time that I missed my flight. I went to the jet airways counter to tell them to get my luggage back as I have booked another flight for ahmedabad. They took more than half an hour to bring my luggage and by the time it reached me it was already time to catch my next flight. So without checking my baggage I checked in my luggage and went ahead to catch my flight. When I came to my home town and checked my luggage, I found that everything was intact but my jewelery was missing. It was worth 2.5 lacs of jewelery.
Please be kind enough to look into the matter and help me out to get my jewelery back.
Attached the boarding pass and original ticket print out for the flight details.
Resolved. Was not stolen but misplaced. Found later that I was checking in the wrong luggage. My bag got exchanged with some one else and got my bag and jewellery intact. Thanks.
I traveled from singapore to dammam by jet airlines and changed flight at delhi. My pnr is svnudy and traveled on the 7th jan 2014 from singapore. I reached dammam during midnight and due to jet lag I took complete rest.
Yesterday, when I opened my bag, to my surprise, the following items were missing.
1. Cannon digital camera & ndash; powershot sx 230hs
2. Nokia phone
3. Newly stitched dark blue pant
I am not sure how some one can open and take only valuable items and close the bag to its original condition like this.
Can you please investigate this and is there any opportunity to recover the items?
I was trying to change the Itinerary for mother’s ticket online and getting the error “You have...
As mentioned below travel details for my baby.
Can any one of you justify why this passenger should not be given on board meal.
The captain mr; senthil kumaran mentioned in his first speech crew manager thomas and his team will take care of your service. This was the first time in my 15 years travel from cochin to uae sector me and my family got insulted in front of other passengers.
Can you imagine a baby of 2 years and 2 months old not served a single drop of water forget about kiddy meal or a normal diet.
Me and my family board the flight 9w 562 from cochin, we reported to pre boarding room and showed our boarding pass at 20.05 pm [indian time] .
The flight was on time, we were the first batch to get inside the flight, all good. We really enjoyed the ground support.
Now the disaster happened all inside the flight, the flight took off before time and we were praising your promptness. Me and my family was seated in the mid of the cabin. We are eligible for 4 seats. The hostess started to serve the beverage for the passengers, we expected something for the baby only orange juice [canned] and apple [canned] , that too not even at the inside temperature but at just warm and no ice. It was just pathetic. I do not wanted to comment that’s ok, being a hotelier I can understand.
But when the hostess started to distribute kids meal, my little son started to ask for food, because human nature when you see the next seat two kids [not babies] were having kids meal he thought he will also get. I politely and due respect requested for some food for my baby, which the hostess said have you order for kids meal ?, then I said any meal is fine, but I am sure we did order. She said she will check and come back, she totally ignored us for 30 minutes, then I asked another hostess, then thefirst hostess whom we asked first came and said that you didn’t order kids meal and its over, truth I asked for some food for my little son. That time she was busy distributing food for adults in the front, since we were in the end raw of her session. Now 50 minutes passed, no sign of food for the baby. Finally my poor baby fall in sleep, we didn’t carry any food for him, but only some milk which he didn’t drink as he was feeling to eat some food, which he saw in his front seat two big kids were enjoying.
Now the most heart breaking question after 50 minutes of takeoff by the first hostess, shall I bring the normal food for you and wife first and once you finish for the baby. We said don’t worry for his food, we will share from our food for him, but he was totally in sleep.
This is the first time after his birth in dubai, he slept off without having his dinner, only because of ignorance and disrespect for fellow person by one of your hostess. I do not remember her name nor I wanted to remember about her speech to us in front of others, where I can see people turning back and looking at us sadly.
I really wanted to know since we were given four seats, why we need to order for extra food. Hostess said she thought he is an infant, but cant she see four seats belonging to us and at least a normal meal for the baby? This is quite disgusting and you will never improve on your service, when you have people with bad attitude in your team. Thomas the crew manager was not seen during the service period and the hostess were just doing drama.
Jet airways - 9w 562
Sat 24aug kochi in sharjah ae 2055 2310
Non stop duration 3:45
Reservation confirmed - m economy
On board: dinner
Equipment:boeing 737-800 (Winglets)
Reservation number (S) 9w/hzljxo
Cherian/aarikjosephmstr ticket:9w/etkt 589 [protected]
Click the following link to access your online itinerary :
Dear Sir / Madam,
Please note that my Parents who are Senior Citizens are traveling on JET AIRWAYS FLIGHT IXC to COK (Return) under reservation KVCHQT / Flight Date 23.03.2013 which was booked ONLINE ON JET AIRWAYS website since Thu Feb 14th through my credit card & all payments have been done.
Please note that my parents are facing a lot of harassment at Chandigarh check-in counters from Airlines staff saying the booking was cancelled by the agent !! which is a surprise to us since bookings was done directly on JET AIRWAYS website directly without involving any agents what-so-ever. However after my talks with with the check-in counter they have allowed to board till New Delhi.
With Due respect, JET AIRWAYS is requested to clear the bookings KVCHQT, under reservation number [protected] & [protected] for my parents with immediate effect. A letter was flashed to jet airways already on this email [protected]@jetairways.com but no action has been taken till date
Hemant Vasan ([protected]@gmail.com)
This is in reference to the Flight No: 9W 342 from Mumbai to Bengaluru on 25th Sep' 2012. This was a connecting Domestic flight from my International Flight number TK0012 from JFK - Istanbul - Mumbai via Turkish Airlines. As per the ticketing guidelines I was entitled to carry 23 Kgs * 2 = 46 Kgs into the Check-in (Cargo Luggage). Having exceeded the luggage capacity, I paid the excess luggage charges at JFK & they knew my last destination was Bengaluru via Flight No: 9W 342 from Mumbai to Bengaluru on 25th Sep' 2012. However, since there was no code share agreement between Turkish Airlines & Jet Airways the Jet Mumbai Staff person Florie Perreira told me that my total luggage capacity was 20 Kgs inspite of this ticket allowing me to carry 46 kgs to Bangalore. She insisted me to pay fine for excess 45 kgs from Mumbai to Bangalore. Without listening to my repeated requests, the Jet Mumbai staff made me to pay Rs.9450/- as excess baggage penalty charges. When I told Florie that Jet Airways Bengaluru Staff allowed me to carry check-in (Cargo) luggage of 38+ kgs to Mumbai during my onward journey via flight no: 9W 2262 dated 29th July at 9:35 pm from Bangalore to Mumbai.In fact, the Jet Airways staff knew the itinerary of my international flight connecting from Mumbai-Istanbul-JFK and allowed me to carry 38+ kgs as it came within my international flight capacity of 46 Kgs. Proof of boarding passes numbers 0589 9W294748 and 0589 9W294747.
After sharing these details with a confirmation that the charges would not be applicable from Mumbai to Bengaluru on 25th Sep'2012, Florie never had the courtesy of listening to the customer's version of truth. In fact, she never believed this & said it mught be an error from Jet Airways Bangalore Staff. I remember reminding Jet Airways Blore staff that the luggage is exceeded as per domestic guidelines of 20 kgs knowing that it is a connecting flight to Mumbai to JFK, US.
I am greatly disappointed to share this terrbible customer experience with Jet Airways Mumbai Staff who did not even consider my genuine case where I had to pay twice for the excess luggage. Would request this be investigated at the customer care center in Mumbai Head office. I would consider this matter as resolved only I am repaid the fine of Rs.9450/- charges back and a written apology from Florie Perreira.
I always travel in business class when traveling internationally. This time I am going from Dallas, TX, USA to Ahmedabad, India. I have booked British Airways business class from Dallas to Mumbai, India which allows 3 bags at 23 kg each. From Mumbai, I have to take domestic flight which I initially booked in Jet Airways. However, Jet Airways says that as it is a separate ticket, my baggage allowance would be only 20 kg total. They said that 3 bags would be allowed only if I have one ticket for entire journey and not two. I confirmed with my travel agent (close friend and 20+ years of experience) and with British Airways that it is not possible to have one ticket. Jet will be separate ticket. I asked Jet supervisor how I can have one ticket and she said that fly Jet Airways all the way from New York to Brussels to Mumbai to Ahmedabad and then you will have one ticket. However, I am from Dallas. She said manage Dallas to New York yourself somehow. Well, I will be in the same problem Dallas to New York. Then, she said the only option is to pay Rs. 200/kg, and that would be Rs. 9800 extra.
In short, Jet Airways wants everyone to fly their airline from the US. They don't want domestic passengers who take other international flights.
One of the representative was very rude to me and even claimed that I will not be allowed to use the transfer desk of Jet Airways at the international airport. Worse, he claimed that I would not be even allowed to use the airport bus, because I have separate ticket. I will have to manage everything on my own. The way he was answering was as if I committed a big crime by not flying with them from New York and how dare I buy their ticket only for Mumbai-Ahmedabad and he pretty implied that I was unwanted passenger.
I had very good impression so far. But I am not flying them anymore.
I am saifuddin Zeenwala natively from Ujjain and working in Dubai, on 29 Feb 2012 I was flying back to Dubai from India.
I was flying along with my family (my wife and one infant). Before flight I called Jet Airways customer care and cross check if I get any baggage allowance for my kid and they confirm that it is available (it is available at site also http://www.jetairways.com/EN/US/Baggage/FreeBaggageAllowances.aspx) so I done my packaging accordingly, but the staff available at Indore airport denied and said that Jet airways has removed this facility 8 months before. These things put me in lot of hassle and result in loss of my baggage at Indore airport (I dumped them in garbage as I was not having other option at that point of time).
I complaint against them at Mumbai airport also but so far no reply from them. I request every one if any one know proper channel or site where I can this in the notice of Indian government or higher authority at Jet Airlines then that would be really helpful.
below is my ticket number:
My Ticket #: [protected]
My Wife ticket #:[protected]
My infant ticket #:[protected]
Note: my wife and my infant ticket I had done through Yatra.com
I am waiting please do let me know @saify.[protected]@yahoo.co.in if anyone know the proper channel to complaint
Flight 258 Delhi to Colombo, 2.10pm departure, 23 November 2011. Within 2 hours of landing in Sri Lanka, I...
I apologize for sending this late, was occupied with work. It's never too late though :-) !
On Sat 24 Oct 2011, the four of us reached Indira Gandhi Airport 2.45 hours prior to our flight time on jet Airways due to depart at 12:15 pm from Delhi to Bangkok. Upon reaching we had to wait in an hour long queue. Later, the same thing happened at the Passport Control and then again at the Security Control. While we were waiting long hours in the queue, we heard other airlines announcing passenger/flight names, so that they could speed up the process to help passengers catch the flight. Unfortunately, we had no one looking for us although it had already been more than an hour since we had checked in. By the time we cleared the formalities it was already 12:08 pm! We rushed to gate 6 and reached there exactly at 12:13 to surprisingly find no Jet airways staff at the gate. So, we thought to wait. At 12:17 we re-checked and alarmingly, found the whole team at gate 8. Upon questioning them, they said that the flight had already taken off and they had also delayed the flight for us by 10 minutes (according to the boarding pass the scheduled departure time was 12:15 and even if they had waited for another 10 minutes, logically, the flight wasn’t supposed to depart till 12:25! Then, why and how did the flight take off before 12:17!) When we were informed of this, instead of trying to help us out, and help us book for the next flight, one of the Jet airways female ground staff literally began shouting angrily at us because we were late! She was very rude and ill-mannered. Without any enquiry or investigation, they listed us as ‘no shows’ (Although, having reached the airport 2.45 hrs before flight time!). We said ‘this is not right and we would like to talk to the senior duty manager or the customer service manager of Jet Airways. One of the other staff, Mr.Vijay Dhania (Senior Customer Service Officer) retaliated with great pride and ego, saying ‘do whatever you can! You want to complain, as if we care!” In reply we said, “we’ll do all we can to let others know about your service.” He laughed and irresponsibly said “Mam, I don’t care about the company’s reputation, do as you like!” He said this is in front of his crew (2 male and four female staff representatives) and all stood silent! Some people/companies think they’re too big, powerful and way above a consumer’s power. I believe in the philosophy ‘size doesn’t matter!’ I’ve worked in quality service companies too, and we always respected our customers and listened to them. Companies need to help (where possible) and try to understand the customer’s situation/problem or at least pretend to! We were also informed by an airport officer that they had been loads of complaints from Jet Airways customers earlier. If you too have been a victim of Jet Airways services then please share your experience(s) via your convenient public communication mediums (online blogs, newspapers, e-mails etc) to help others make the right choice. I hope the readers of this event reconsider their continuation with Jet Airways services. I hope no passenger experiences such unprofessional and poor customer service, gets insulted outright by Jet Airways’ staff and faces the same problems that we did. The main purpose of sharing this experience is to create awareness for passenger’s using Jet Airway’s services hoping that a top management well-wisher of Jet Airways reads this story and reacts for the betterment of the company.
RE: Jet Airways India confirmation code: BEMJMV
I purchased this ticket from Dhaka to Toronto route and the itenary provided by jet airways had two connecting flight at calcutta and Mumbai India. At the time I went to dhaka airport to check in, I was advised by the jet airline counter agent that I wont be allowed to board as the connection from calcutta to Mumbai would require a indian visa. I am a canadian citizen and have nothing to do in calcutta or mumbai. I boutht the ticket from Expedia and itenary was provided by jet airways. I asked the agent at dhaka airport if he can change my ticket and give me a route that wont require a indian visa and can siply go as a transit passenger. the jet airline agent refused to help and I was stranded at the airport with no help. I ended up callling my brother in canada and he contacted expedia. they were no help either saying they need to contact Jet airways and Jet airways office is closed at the moment. I advised my bother to purchase another ticket with Etihad so I can go back home in canada as I had no resource left to stay back in dhaka. he purchased another ticket for me with Etihad at the last min at premium cost to rescue me from being stranded at the airport.
At no time, did Jet airways advise me that the ticket they are selling me require that I obtain a visa for the connecting flight they are giving me. I did not request those connection and they sold it. most importantly they did not do anything to help at the airport when i was stranded. they simply said "go back where you bought the ticket and deal with them, we at this office did not sell it to you so we cannot help".
this was my worst airline experience and the financial loss and trauma they casued is tremendeous. I did not get any refund whatsoever.
I urge you all, please dont travel with this airline. they have no standard and no sense of customer service.
i was travelling with jetairways konect flight no 9w 2402 on 28th july 2011 with an infant i was having 25.6 kg luggage with me i talked to her that i m having excess weight n i m also having an infant along with me the way she talked to me was too much rude and annoying as if she was the owner of the complete airport she didnt allow me even a single kg while other airlines allow upto 22 kgs but a male passenger before me was allowed with 23 kgs weight the superviser named LIZEL was talking to him with due respect and i was charged rs.900 for 6 kgs i just got irritated with her behaviour and i m going to file a complain against her she must be taught manners how to talk to passengers specially females with infants she treated me like nything i have fire inside me and i wont leave her for that airport is the property of goverment nor of their parents and they cant make their own rules and think themselves the owner of the complete airport