The Travel House’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of travelers are dissatisfied with booking experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Fights booked online from London to Hong Kong
I booked tickets online for my family of 4 through skyscanner from London to Hong Kong. My son is 12 years old so on Skyscanner, I selected him as a child booking as on Skyscanner if the individual is under 15, you select the child as an option. The total price of the tickets came to 4,051 pounds for 3 adult & 1 child ticket (adult 1,082 and child 803 - including tax).
When I got to The Travel House details page for entering the travellers information, I entered all the information and when I got the confirmation email from The Travel House, there were errors on my son's booking details as follows:
His date of birth was printed as 2021 instead of 2011.
There was a typo in the name - extra name in the middle name
I called the Travel House within 5 minutes of receiving the email and pointed out the errors and they told me that I had to pay an extra 800 plus pounds to the change the ticket from child to adult fare which is ridiculous as the previous breakdown of the fares was:
Adult - 1,082.33 (fare including tax)
Child - 803.49 (fare including tax)
I understand that I would need to pay the difference of the adult ticket and the child ticket which would be 278.84 but they are asking me to pay 800 plus. No tickets had been issued at the time of my call and it was literally 5 minutes after I received the email.
Please can you help to solve this matter!
Many Thanks,
Doris Chan
Desired outcome: I would like to have my son's ticket changed to adult ticket with the middle name erased and pay the difference of 278.84 to have this done.
Confidential Information Hidden: This section contains confidential information visible to verified The Travel House representatives only. If you are affiliated with The Travel House, please claim your business to access these details.
Is The Travel House Legit?
The Travel House earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The Travel House has registered the domain name for thetravelhouse.co.uk for more than one year, which may indicate stability and longevity.
Thetravelhouse.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Thetravelhouse.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Thetravelhouse.co.uk you are considering visiting, which is associated with The Travel House, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
According to our analysis, The Travel House appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for The Travel House have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Thetravelhouse.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The thetravelhouse.co.uk may offer a niche product or service that is only of interest to a smaller audience.
Overview of The Travel House complaint handling
-
The Travel House Contacts
-
The Travel House phone numbers+44 20 8145 0027+44 20 8145 0027Click up if you have successfully reached The Travel House by calling +44 20 8145 0027 phone number 0 0 users reported that they have successfully reached The Travel House by calling +44 20 8145 0027 phone number Click down if you have unsuccessfully reached The Travel House by calling +44 20 8145 0027 phone number 0 0 users reported that they have UNsuccessfully reached The Travel House by calling +44 20 8145 0027 phone number
-
The Travel House address2A Cambridge Close, Harmondsworth, West Drayton, UB70AN, United Kingdom
-
The Travel House social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Flair Airlines
11 reviews
Click2Book UK
10 reviews
Jet Airways India
245 reviews
Lufthansa German Airlines
224 reviews
Air France
123 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!