Eurowings

Disgraceful company: be aware, as they are using the COV-19 Pandemic, to steal money from Passengers. Report them to the EU commission and the relevant authorities.

Before COVID I took 115 to 140 flights / year. I have seen pretty much everything and any sort of disservice. The one from Eurowings is one of the worse
Eurowings has shown significant flaws in their process and built-in practices in place, aimed at scamming their customers.
In the price of my Ticket Dortmund to Brindisi (Basic) a hand luggage was included for free.
Immediately after the booking I called EUROWINGS call center, to make sure, this was correct and they confirmed. On the day of the flight, I decided to call the contact center again (Yes, I did not trust them already). After one hour spent in the queue, with no answer, I gave up.

Scamming practices
At the check in the lady charged me immediately 5? for checking in there (since when? And where was it written?!)
Nowhere in the whole ticketing system had Eurowings mentioned this, nor did they send a reminder before the flight. Silence Ignorance Traps customer defrauded
After collecting the 5?, the lady asked me to pay additional 40 Euros for the luggage, to which I exploded. I knew, something was being hidden by Eurowings through the whole process.
I argued that this was free in my Basic ticket. She pointed at my small (see photos), saying that was my hand luggage (measures 10 cm x 10 cmx1 cm, so this slides anywhere, including the hand luggage).
As this sleeve being converted into a hand luggage, the trolley became a second luggage, so I had to pay additional 40? (half the ticket price), if I wanted to fly.
I asked to speak to a manager, which obviously does not exist. She said to contact the complaint department online. I reached to them and I got evasive copy and paste emails, so I decided to report them for illegal practices to the EU Commission.
Do the same if this happens to you
I requested an official apology by the company and the Kai advisor on Facebook who avoided to answer, as well as Michelle Polzin and Laura Piccolomo from the customer service, who tried to shut me down with a useless, time wasting Emails.
Disgraceful, stay away and report them as soon as they scam you.