Jet Airways India Customer Care Service


Jet Airways India Ltd

Siroya Centre, Sahar Airport Road, Andheri (East)
India - 400099

Customer Support Phone Numbers

1877 835 9538(Canada) 0 0
1300 304 553(Australia & New Zealand) 0 0
+91 226 121 1000(India) 0 0
+91 803 989 3333(India, Bengaluru) 0 0
+91 443 989 3333(India, Chennai) 0 0
+91 113 989 3333(India, Delhi) 0 0
+91 403 989 3333(India, Hyderabad) 0 0
+91 333 989 3333(India, Kolkata) 0 0
+91 223 989 3333(India, Mumbai) 0 0
+44 808 101 1199(United Kingdom & Ireland) 0 0
+43 12 368 956(Austria) 0 0
+32 27 090 909(Belgium & Netherlands) 0 0
+33 185 653 740(France) 0 0
+49 895 525 3337(Germany) 0 0
+39 243 458 365(Italy) 0 0
+351 217 618 986(Portugal) 0 0
+7 495 775 3077(Russia) 0 0
+34 933 428 890(Spain) 0 0
+46 859 000 090(Sweden & Scandinavia) 0 0
+41 582 013 201(Switzerland) 0 0
+90 212 251 1315(Turkey) 0 0
+86 108 565 5903(China) 0 0
+852 39 665 008(Hong Kong) 0 0
+62 218 086 8245(Indonesia) 0 0
+81 364 352 359(Japan) 0 0
+60 321 489 020(Malaysia) 0 0
+63 28 140 507(Philippines) 0 0
+966 26 602 332(Saudi Arabia) 0 0
+65 62 270 222(Singapore) 0 0
+82 23 178 755(South Korea) 0 0
+886 225 370 145(Taiwan) 0 0
+66 26 968 980(Thailand) 0 0
+971 43 166 789(UAE) 0 0
+84 838 379 977(Vietnam) 0 0
+54 114 315 5494(Argentina) 0 0
+55 113 257 1177(Brazil) 0 0
+56 23 769 039(Chile) 0 0

Jet Airways India Complaints & Reviews

Jet Airways India / flight cancellation

Apr 11, 2019

My Booking reference : BILJAG My name is Jayshri Parekh. I had a flight tomorrow 12th April 2019 with Jet Airways and it was cancelled at the last minute. I was not given any warning and all I received was a message with no advice as to what to do next or whether I will be accommodated on another...

Jet Airways India / cancellation of flight without intimation

Apr 11, 2019

Dear Jet Airways 1. My Name is Naveen Ahlawat. I had booked a flight for self, wife and two kids with your Airlines from Dubai to Delhi for 31 March 19 with Booking ID EMT55372780. 2. Sudden cancellation of the flight on the day of flight has led to a total expenditure of Rs 58800 and...

Jet Airways India / pnr: utzrtu; e-ticket: 589-3430051068; cancellation of pnq to blr segment on jet airways

Apr 10, 2019

Hello Team, When we booked this, it was a direct flight from Pune to Bangalore, a duration of 1.5 hours. We got an intimation from Jet Airways that our flight has been re-routed via Mumbai - and the flight duration including layover is 6 hours, and reaching Bangalore very late. Our son i...

Jet Airways India / flight canceled and again delayed

Apr 6, 2019

Hi We booked flight for 6 th April 2019from Kathmandu to Delhi sudowe got message that jet cancelled the flight.After that we booked flight again for 7th April 2019 but jet didn't inform me about any delay.I checked on net for flight status suddenly I got to know that fight is delayed now...

Jet Airways India / frequent cancelation without advance intimation + misconduct of the employees

Mar 25, 2019

We had a booking in 9w616 from Kolkata to Mumbai on 24th March for five passengers bearing PNR numbers QXKCFD & STQDWF. The flight was cancelled due to unknown reasons and we were intimated well in advance thru phone call & sms. We rebooked in 9W819 with the same PNRs. Incidentally thi...

Jet Airways India / negligent check in, extremely unhelpful and rude behavior

Mar 22, 2019

Dear Madam/Sir, I was travelling alone on NZ Student Visa on 7th March 2019 from BOM-AKL via BKK and SYD code shared between Jet Airways and Qantas Airways (PNR: O8FUEQ). As per schedule, I reached the airport and was checked in till Auckland. Having my travel itinerary with the staff, she...

Jet Airways India / flight cancellation by jet airways

Feb 17, 2019

reservation code: ucugt m issue date: 24 jan 19 ticket number: 0743480776372/73 invoice number: 2900330 issuing airline: klm royal dut ch airlines issuing agent: air link t ravel 5200 finch ave, suite 115, toronto ont canada m1s 4z 4/ass issuing agent location: scarborough on iata number...

Jet Airways / regarding cancellation & refund

Feb 11, 2019

Saturday morning I got a message that my bangalore to pune has been cancelled from then I am trying to contact you, people number of times but there is no response From your end. Call holding time is more than 30 minutes but no response. I really wanted to know the status of my refund. I...

Jet Airways / time changing

Feb 7, 2019

Hi authority I m going to travel on14 feb to thailand And you have changed the timings As it was very important for me to reach there. Plz arrange any other flight as i have to reach there before 3 pm. My flight timings was 7:20 in the morning and it has been changed to 2:30 in the afternoon...

Jet Airways / luggage undelivered

Feb 3, 2019

I would like to register a complaint about jet airways recent flight 9w11 on friday 1 st feb at 1950 sgt. The airplane that was flown from singapore to mumbai was a very small plane (than required capacity). The airline did not load the passenger bags for 80 plus passangers citing payload...

Jet Airways / overcharged bagged

Jan 31, 2019

I was traveling on 15th January with 3 other persons - (4 including myself) we had booked the VIP service as we had 55 bags to check in. I had asked several times at the check in desk how much it would approximately cost for access baggage, We had already added extra baggage on the...

Jet Airways / missing middle name in flight tickets booked through easemytrip

Oct 24, 2018

Date of incident - 23-Oct-2018 Hi Authority, i am writing this email to log the complaint about the fraudulent instance i come across, i did the booking through EaseMyTrip (being a first time user) mobile app, which only asked "First Name/Last Name" during the booking, so the tickets were...

Jet Airways / damaged baggage

Oct 11, 2018

Sir/Madam I Ashish Sheth would like to inform you that my 16year old daughter Miss Jenisa Sheth was traveling from Mumbai to Jaipur on Flight Number S2418 seat number 28B on 11/11/2018 for IBSO (International Board School Sports Organisation) 64th School Nationals happening at JAYSHREE PERIWAL...

Jet Airways / reservation

Oct 11, 2018

Hello, would like to share an unfortunate incident me and my wife experienced in Delhi this past September. we were scheduled to depart on JA flight from Delhi to Amsterdam and had arrived ahead of the departure time. we were told that our flight was over booked and that all the seats had...

Jet Airways / refused boarding - misbehavior ground staff

Oct 4, 2018

From Bhavani govindarajou 13 av de la commune de paris 95140- garges les gonesse France Sub. complaint - refused to get boarding Hello sir/madam I am mrs. govindaradjou bhavani, and I am residing in the above address in france. on july, I and my family of 4 people are travelling to our...

Jet Airways / lost property

Oct 2, 2018

i left a multi coloured purse on board jet airways flight from abu dhaibi to dublin 1st oct - flight no. ey 41 - there are euro notes and euro coins in the purse - i was sitting in seat no. 024a - i cannot get into your lost property website - this purse is around the area of seat 024a or...

Jet Airways / no prior information about cancellation or diversion of concerned flight to the customer

Sep 27, 2018

Date of incident - 27th Sept, 2018 PNR NO. - QTOOFU FROM BANGLORE TO PATNA FLIGHT NO.- 141 Request for refund of Rs.2000=00 (Fare of cab from HSR Layout to Airport) sir, Due to non availability of prior information about cancellation or changes of schedule or flights or any alternate...

Jet Airways / membership number-126072015

Sep 18, 2018

Hello, I have been member of Jet airways from past six years my membership number is 126072015. from past one year I have been sending the regular mails regarding the change of mail I'd as earlier I used to use the different mail I'd and now I want to change it.coz earlier mail I'd was a...

Jet Airways / entire staff of jet

Sep 13, 2018

I had my flight for lucknow at 12.25 pm for 13 sept.. Forstly to come up at P10 itself through the elevator took about 15 mins i was at the checking counter at 11.45pm. There were around 12 passengers with me.. I am telling you it was Pathetic service provided by the staff of Jet airway...

Jet Airways / service at check in counter in new delhi for chittagong flight

Sep 13, 2018

Hi jet airways team, While on 10th sept morning, doing check in for my flight jet airways 9w280 (departure delhi (del - terminal 3) arrival dhaka (dac) & flight biman bangladesh airlines bg127 (departure dhaka (dac - terminal 2) arrival chittagong (cgp - terminal 1), I was informed that I...

Jet Airways / ticket refund

Sep 5, 2018

I had booked a ticket by jet airways for 23-Aug-2018 from GOI-BOM-DXB but jet airways cancelled the BOM-DXB fligtht and put me on another flight which was more than 2hrs difference. However, I called jet airways and cancelled the ticket and was supposed to get a full refund which jet...

Jet Airways / refund not received for cancellation

Aug 26, 2018

I took my ticket (online) for jet airways on 18th August 2018. Due to the flood the Kochi airport was closed and ticket was cancelled in jet airway office in kuwait (on 16th August 2018) . This information was forwarded to travel agency (Tripair), still now didn't received the refund. I...

Jet Airways / unattended boarding

Aug 3, 2018

Today (3rd August 2018) I had done booking for Pune to Banglore flight - 9W773. I made web checkin for the flight. The departure was scheduled at 5:55 AM. When I reached the boarding gate at 5:30 I was informed that boarding gate has been closed and I was not allowed to board the flight...

Jet Airways / ground staff at mumbai airport

Jul 20, 2018

On 17th June at 19:25 I had confirm ticket from Mumbai to Abu Dhabi, but due traffic I reached on Mumbai Airport at 18:20 at that time Check In was opened, while awaiting in the queue reconfirmed for check In with staff checking Valid Visa on passport he replied Yes Check In is open. After...

Jet Airways India / online booking pnr issued but confirmation etkt cancelled

Jul 19, 2018

I made an online booking by jet airways on 1st July 2018 for my travel itinerary on 3rd July 2018, Mangalore to Abu Dhabi. The booking amount Rs. 9, 963 was debited from my debit card but did not get the confirmation of the booking. I called the customer service and she said that the...

Jet Airways / cancelled flight

Jul 13, 2018

On 06/07/1018 flight JQ503 was cancelled, I was going on a 3 day weekend with my husband, meeting with friends from interstate, this had been planned for months, My holiday was ruined thanks to unreliable Jetstar that had us on the next available flight 10 hours later and once again that...

Jet Airways / unhelpful staff

Jul 2, 2018

I travel long distance twice a year using jet airways with my family and privileged customer with high amount of loyality points. I purchased the tickets this time using last I was stuck in traffic on M25 for three years and reached security checking 45 minutes before flight...

Jet Airways / flight miss connecting

Jun 21, 2018

Booked flight with jet 5 months back and now when there are only few days left to travel the rescheduling drama has started and jet wants me to wait for more than 12 hrs for the flight i had to wait only for 1hr 30 mins at the time of booking... 12 hrs where to stay with children airline i...

Jet Airways / flight from mumbai to kathmandu 02may2018 quote different price for upgrade.

Jun 3, 2018

My wife and I were on a flight from Mumbai to Kathmandu at 0810 on May 2 of this year. We were told when checking in that we could upgrade for $120 each. After agreeing, we were told to go to another station to pay. That person took our credit cards but did not give us a receipt. He said...

Jet Airways / damaged baggage and missing items

May 12, 2018

I travelled on jet Airways 9w 548 on 9 may 2018 and my checked in bag was majorly torn when collected from baggage belt and my iPhone charger and 200 ml Burberry perfume was missing . I filed a report of the same at Dubai terminal arrivals with file reference DXB9W50423. It's been 4 day...

Jet Airways / baggage claim

Apr 30, 2018

I have now made several complaints and am still waiting on a baggage claim. The bag was lost in February when my parents went to Indian. They left the UK on Feb 12th and arrived in Mubai on 13th Feb where my Dad's suitcase did not arrive. My parents put a claim in and were told the bag...

Jet Airways / rebooking flights

Apr 22, 2018

I arrived at London Heathrow at 16.00 on 31st March 2018 to be told the check-in desk for Jet Airlines for the flight 9W115 17.05 flight to Mumbai was closed. I had arrived within the 'one hour before' slot. I was sent to another desk where there were 3 women. One of them was busy, the...

Jet Airways / cancellation & refund

Apr 18, 2018

I have booked 4 pax air ticket from Mumbai to Kozhikode on 7/4/2018 through travelling on 22-04-2018 against their booking id 0704871393257. When I noticed the names were not matching with their Aadhar card, I have talked to on 12th April-18 to get the name corrected a...

Jet Airways / loss suffered due to miscommunication and deliberate denial for upgrade against voucher so as to earn profit by jet airways staff

Mar 30, 2018

Hi, I am a Jet Airways Privilege Program Silver Member, my Membership No. Being 227993183. Along with my welcome kit, I was offered a one cabin upgrade voucher No. 4064840950 with validity upto 30/04/2018. Whenever I tried to use the voucher for upgrade (3-4) times, I was always informed...

Jet Airways / refund of ticket not available at the counter

Mar 18, 2018

I, Mr. C. Tavares, wished to refund my Raipur Mumbai Raipur ticket Booking Reference (PNR) JONKEX and eTicket# 5892132681020 for dates 22/3/18 and return 24/3/18 bought by CASH payment at the Raipur counter. I came from Raipur to the Raipur Airport on Sunday 18th, March 2018 at about 8.15...

Jet Airways / regarding ghee not allowing in luggage

Feb 25, 2018

I sudhakar singh I trevling through flight no 9w622, from kolkata to mumbai and reference number is xdhcwr. On date 26/07/2018. After entering inside at approx eleven pm on 25 th february night I went on your check in counter and asked your staff regarding allowance of ghee in flight then...

Jetairways / lost my baggage

Feb 15, 2018

I was traveling from kuala lumpur to New Delhi via Singapore through jet star-JetAirways in 17 January 2018 when I arrived in New Delhi airport I found that one of my baggage was missing than I raise the issue with a JetAirways employee he assured me that my baggage will be delivered at my...

Jet Airways / lost baggage

Feb 10, 2018

I have traveled today by your flight number s2-4690 from delhi to ahmedabad my seq number is 72 and my seat number is 24a. My pnr number is vkrtsl. I am regret to inform you that my language has not reached ahmadabad, despite of my fallow up I was not relied properly by airport staff and no...

Jet Airways / connecting flight

Feb 9, 2018

Jet Airways Connecting Flight. Aurangabad (IXU) >> Mumbai (BOM) >> Doha (DOH) Ticket number : LXBGWP I faced issues with Connecting flight of Jet airways several times. Even when I'm writing this complaint from Qatar one of my friend is suffering with same issue in Aurangabad IXU. 1...

Jet Airways / entertainment systems not working for my seat and requested meal not supplied

Jan 12, 2018

6th January 2018 Flight #: 9W118; Mumbai to London Booking Reference: 24LM4B; eTicket: 5891388885304 Entertainment: both the screen system and audio were not working and not fixable throughout my flight. Food: My pre-requested Vegan meal was not delivered. My journey home was complete...