Caribbean Airlines

My recent flight with Caribbean Airlines was surprisingly pleasant. From booking to boarding, the process was smooth and hassle-free. The in-flight service was courteous and the seats were comfortable. I enjoyed the delicious meals offered onboard. The flight arrived on time, and I appreciated the efficiency of the entire journey.

feb 2025 - The following requesting was sent to Caribbean Airlines, requesting refund for 3 persons – for the harrowing experience and emotional and mental distress Caribbean airlines has put myself and my son and husband through. Not only did we lost a day of work due to this delay, our family picking us up at the airport did as well.

This was supposed to be a straight flight, from one destination to the other, We paid extra for this straight flight due to mobility limitation as well as time limitations only for it to turn out not to be what we purchased. Not only was myself and husband inconvenienced, so was my child who is only 8 years old.

This was supposed to be a straight flight from Toronto to Guyana, This flight got rerouted to Nassau, then could not land at Nassau, then got rerouted to Kingston and circled 9 times before it landed, not only did we not get any food or water after this delay, we were closed off on the plane or 1.5 hours before they let us out of the plane advising another plane will take us to Guyana.

Caribbean airlines responded : All information or reimbursement was provided yet no reimbursement 5 mnts later

n Mon, Mar 17, 2025 at 9:03 AM, Calclaims
wrote:
REF.PO.NO:1046/25

This is further to your correspondence relative to your travel with Caribbean Airlines. Please accept our apologies for the disruption of our service BW617 on February 20, 2025.

Be assured that the on-time departures of our flights are of the utmost importance, and we genuinely regret those instances when we are unable to offer a flawless service. However, we are sure you realize that in the process of operating scheduled services over many different route segments each day, occasional mechanical, weather and other interruptions to routine performance plans do occur.

However, while we have outlined the above, we do recognize your predicament especially in reaching your destination later than expected and in this regard, we extend our sincere apologies for the inconvenience experienced.

Accordingly, as per the Canadian Air Passenger Protection Regulations (APPR) compensation is a cash amount of CAD700.00 each in the name of ****redacted names**** for the length of the delay payable via direct deposit in full and final settlement of this claim.

Sincerely,

Leanna Parmashwar
Customer Experience Officer
Caribbean Airlines Limited,
Iere House, Golden Grove Road, Piarco,
TRINIDAD W.I.
Telephone: + [protected]
Fax: +[protected]
Website: www.caribbean-airlines.com

On November 3rd, I traveled to London with Caribbean Airlines through Ogle Guyana. I was in transit in Barbados for two (2) hours. In Guyana, Caribbean Airlines mentioned that my checked luggage would be "put through" onto my next flight. However, when I got to Barbados, both suitcases were on the baggage carousel. I had to check my luggage myself onto my Virgin Atlantic flight.

Good morning. I have been charged for a hotel room that I couldn't occupy and for a ferry service I couldn't get on. These two services will not refund me my money although I informed them that your Airline cancelled our flight. This caused me go Missouri on our Holy Day celebration if the Feast of Tabernacles here in Tabago. It's not easy to be turned around as a person with a disability.

I therefore am a refund on my AC account from the Airlines regarding my plane fare and other expenses I incurred.

Sincerely,
Wendy Willis-Mackey

Good day my name is Shirley Baker, I purchase two tickets to Canada last August 09,2023, while at the Trinidad airport I was told that the tickets were usable until December 2024 by the ticket agent and employee at the counter however when I went to book a flight for my birthday in October 2024, I was told the tickets expired since the date of purchase. I wish Caribbean Airlines would have told me that the tickets would have expired since date of purchase. Since the miss information was from Caribbean Airlines it would be nice if I could get a 50 percent refund or another ticket. I can be reach by phone at [protected].
or email at [protected]@gmail.com.

Good Morning ,

I am writing about an experience I had on flight BW 601 from Toronto to Port of Spain Trinidad on May 3rd. I will begin by saying that CAL is always my first choice for flying to Trinidad I have always received the best service from everyone, HOWEVER on the night of May 3rd on the above noted flight I received the worst service ever from one of the counter staff at Pearson International. I recently suffered a stroke in early December and decided to take a vacation to relax and recover, as i was about to board the flight another passenger realized i was struggling with my bags he offered to assist me to get on the plane, so he took my carry on, just so i could have gone on the plane without struggling, all of my bags were tagged at the counter as i explained to the agent in the front counter about my stroke, as the individual that assisted me was about to board, the Agent stopped him and informed him he should not have 2 carry on pieces , he tried to explain to her he was only assisting me to get to the plane , she started to scream and called me back and started by shouting at both of us, I asked her to not shout at me and tried to explain to her why he was carrying the bag ( which contained my medication my Blood Pressure Machine and Diabetic tester and other things which i needed to have on the plane ,she then SCREAMED at me and asked me to move to the side and informed me i had to pay $150.00 CASH ONLY, for the bag that weighed less that 15 lbs. Please note that she pulled aside other passengers, who had more than one carry on however they were given the opportunity to condense their 2 bags into one and not charged the $150 , I can state this, as I asked them when they came on the plane. I was terribly humiliated by this experience as everyone that was waiting to board the flight saw and heard the entire ordeal and were pretty surprised by the behavior of the agent. As I boarded the plane, the stewardess greeted me as always in a very professional manner but realized i was visibly upset and inquired as to what was wrong with me, i explained to them what happened and they all apologized to me on behalf of CAL. I am not sure what can be done about this as i did not get the name of the agent. The experience left me with the question as to if I would use Caribbean Airlines again as it is something I will never forget it left me very shaken up to the point that I was not able to sleep on the flight which is something i always did on the night flights.

I look forward to hearing from you on this issue.

Yours Respectfully ,

Dianne Brewster

I Sandra Dookwah travelled with Caribbean Airlines on 06.01.24 on BW 602 from Piarco to YYZ Toronto

After waiting for over and hour to collect my luggage, only discover one of the wheels from the largest suitcase from my HEYS set was missing.

I have travelled with this airline for many many years and really haven't had any complaints except for the way your luggage is handled, always bang up.

Please advise accordingly,

Claim was sent on 10.02.24 with Pictures

I kept checking

I'm resending, no response was sent

Regards

Sandra Dookwah

Passenger: Rookmin Ramroop E-Ticket # 106-[protected]

Flight # BW600

Date of Issue: 18-Aug-2023

Cost: Can$728.86

Flight Dates: 16-Jan-2024 from Toronto to Port of Spain returning 31-Jan-2024

My mother's Rookmin Ramroop cardiologist has informed her that she should not fly going forward, due to a severe heart condition.

The cardiologist Letter plus a copy of her ticket has bee sent to Caribbean Airlines by mail to Trinidad.

On Jan. 2, 2024, I underwent endoscopic orthopaedic surgery for an injury that I suffered requiring repair of cartilage in my right knee. My schedule confirmed flight was for 01/15/2024. However I was unable to honor that date because of recovery time and therapy. On or about Jan.8, 2024, I called to have a postponement of my flight and was finally given a new Date of Feb. 10,2024 and request to show proof of Dates of physical therapy. I provided that. I went further to provide proof of my surgery inclusive of date and time, admission and discharge and a letter from the Surgery department with other medical records with the surgeon's findings etc.

On I/30/2024, I uplifted my medical records of the procedure and forwarded same to the reservation dep, t and the agent I spoke to put me on hold to consult with her manager. She returned and told me that her superior stated that I was denied because the documents must have Letterheads : one of which clearly showed. I however paid the sum of around $172. USD to get my reservation. I am kindly asking that my documents can be reviewed and a refund as determined by you be granted by you. My booking reference is, 2SX53S. Frequent flyer #[protected]. If requested I will be happy to provide any other information to assist in determinating your response.

Yours Truly,

Ferdinand Lambert.

I purchased 6 tickets using Scotiabank points. The Scotiabank CSR said they will not be able to include any check in bags as they are not authorized to do so, and I have to contact Caribbean Airlines.

The CSR at Caribbean Airlines said they will not be able to guarantee that my bags will be on the same flight.

Seeing this was not an option when I was purchased the tickets, I would really appreciate if someone can give me some assurance, please.

As we will not be staying in Miami, but heading on a Cruise and would need our check in bags.

To:

Sent: Fri., 12 Jan. 2024 at 12:12 p.m.

Subject: BW601 YYZ-POS

Dear Valued Customer,

On behalf of Caribbean Airlines, we sincerely apologize for the disruption of your flight BW601 on January 12, 2024, from Toronto to Port of Spain.

This was as result of poor weather conditions, and we appreciate your patience during this time.

Caribbean Airlines thanks you for your understanding and truly regrets the inconvenience you experienced.

We look forward to your continued patronage and the privilege of serving your air travel needs again soon.

Sincerely,

Customer Experience Team

I Sandra Dookwah travelled with Caribbean Airlines on 06.01.24 on BW 602 from Piarco to YYZ Toronto

After waiting for over and hour to collect my luggage, only discover one of the wheels from the largest suitcase from my HEYS set was missing.

I have travelled with this airline for many many years and really haven't had any complaints except for the way your luggage is handled, always bang up.

Please advise accordingly

Regards

Sandra Dookwah

Email: sharmaine. [protected]@gmail.com

Please find attached a ticket for my mother Rookmin Ramroop for Can$728.86 who have been advised against travelling going forward by her cardiologist.

She was supposed to travel to Trinidad on 16 January, 2024 and return on 31 January, 2024.

I am requesting that this ticket be cancelled immediately and a full refund issued for the purchase of the ticket.

I am attaching a copy of the ticket and also a copy of the doctor's letter

My name is Morrin Mahepath. I live in Toronto, Canada. My cell is [protected].

Email:[protected]@hotmail.com I traveled from Port of Spain to Toronto, by a Caribbean Airlines, flight BW612. Date: November 23, 2023. Booking reference BW/49DRBU. When I arrived at Pearson Airport, I collected my brand new suitcase to find that it was damaged. Immediately, I made a complaint to the relevant clerk. She put my information on the computer and gave me #[protected] to call. She also said that I could visit any Bently store and the suitcase with be shipped to EVEX Luggage Centre. I was given the reference # 70DFF79FE6D3. Today, I took the torn suitcase to the Bently Store in Scarborough Town Centre, to find out that I need a reference complaint statement from Caribbean Airlines. The price of my new suitcase is $100.00

Thank you for your kind consideration in this matter.

Morrin Mahepath

My son and I were due to travel on BW 480 to Florida on Thursday 16th November 2023. On checking in we were informed that there was an issue with our American visas and that we should contact the embassy. The visas were not expired. At this point I have requested an audience with the American Consulate to rectify the situation.

At the ticketing counter I was told that the tickets would be valid for a year, until October 2024 but that we would have to pay a penalty fee to change the date. The booking reference number is 42F249. I am requesting a waiver of that fee since I was unaware of the issue with the visas before we made travel arrangements. Had I known, I would not have purchased tickets to travel at this time.

On the 18th of October 2023, I flew from the United States to Trinidad with the intention of connecting to Tobago on a 6:20pm departure for Tobago for a funeral at 10:00am the next morning. The Flight to Tobago was constantly delayed and the information about the departure was also delayed and not forthcoming until the time for departure. The flight was delayed many times.

This is unacceptable and unprofessional in running a business. I flew just about all day and should have been able to get to Tobago for an unexpected passing of a family member. This same situation happened in 2015 as well. It is 2023. Do better! Your service is not free. Training is also requested for your employees. They are rude and do not care about other people's circumstances.