Caribbean Airlines reviews & complaints 377
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Damaged luggage
I Sandra Dookwah travelled with Caribbean Airlines on 06.01.24 on BW 602 from Piarco to YYZ Toronto
After waiting for over and hour to collect my luggage, only discover one of the wheels from the largest suitcase from my HEYS set was missing.
I have travelled with this airline for many many years and really haven't had any complaints except for the way your luggage is handled, always bang up.
Please advise accordingly,
Claim was sent on 10.02.24 with Pictures
I kept checking
I'm resending, no response was sent
Regards
Sandra Dookwah
Claimed loss: I would like my suitcase to be replaced as soon as possible.I have to travel from YYZ to Trinidad (my home ) in a couple of weeks.
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This complaint has been resolved automatically due to user's inactivity.
Refund for purchase of a ticket for my mother Rookmin Ramroop
Passenger: Rookmin Ramroop E-Ticket # 106-[protected]
Flight # BW600
Date of Issue: 18-Aug-2023
Cost: Can$728.86
Flight Dates: 16-Jan-2024 from Toronto to Port of Spain returning 31-Jan-2024
My mother's Rookmin Ramroop cardiologist has informed her that she should not fly going forward, due to a severe heart condition.
The cardiologist Letter plus a copy of her ticket has bee sent to Caribbean Airlines by mail to Trinidad.
Desired outcome: Full Refund ASAP
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This complaint has been resolved automatically due to user's inactivity.
Caribbean Airlines - Denial of waiver of change fee
On Jan. 2, 2024, I underwent endoscopic orthopaedic surgery for an injury that I suffered requiring repair of cartilage in my right knee. My schedule confirmed flight was for 01/15/2024. However I was unable to honor that date because of recovery time and therapy. On or about Jan.8, 2024, I called to have a postponement of my flight and was finally given a...
Read full review of Caribbean AirlinesConfirmation that my check in bags will be on the same flight.
I purchased 6 tickets using Scotiabank points. The Scotiabank CSR said they will not be able to include any check in bags as they are not authorized to do so, and I have to contact Caribbean Airlines.
The CSR at Caribbean Airlines said they will not be able to guarantee that my bags will be on the same flight.
Seeing this was not an option when I was purchased the tickets, I would really appreciate if someone can give me some assurance, please.
As we will not be staying in Miami, but heading on a Cruise and would need our check in bags.
Claimed loss: no
Desired outcome: Confirmation our check in bags will be on the same flight.
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This complaint has been resolved automatically due to user's inactivity.
Caribbean Airlines - Customer experience on Caribbean Airlines.
On 10/07/23 I booked a passage to St.Vincent on Caribbean Airlines via Port of Spain and Bridgetown. The flight was scheduled to leave JFK on 10/14/23 and arrive in St.Vincent the same evening and was confirmed the same day (10/07/23) with a confirmation number 2XMZ9I. On the night of10/13/23 when I was preparing to go to the airport for my 7.30am flight to...
Read full review of Caribbean Airlinescancelation ...Urgent refund needed $824.46
To:
Sent: Fri., 12 Jan. 2024 at 12:12 p.m.
Subject: BW601 YYZ-POS
Dear Valued Customer,
On behalf of Caribbean Airlines, we sincerely apologize for the disruption of your flight BW601 on January 12, 2024, from Toronto to Port of Spain.
This was as result of poor weather conditions, and we appreciate your patience during this time.
Caribbean Airlines thanks you for your understanding and truly regrets the inconvenience you experienced.
We look forward to your continued patronage and the privilege of serving your air travel needs again soon.
Sincerely,
Customer Experience Team
Desired outcome: Urgent refund needed $824.46
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This complaint has been resolved automatically due to user's inactivity.
Damaged suitcase
I Sandra Dookwah travelled with Caribbean Airlines on 06.01.24 on BW 602 from Piarco to YYZ Toronto
After waiting for over and hour to collect my luggage, only discover one of the wheels from the largest suitcase from my HEYS set was missing.
I have travelled with this airline for many many years and really haven't had any complaints except for the way your luggage is handled, always bang up.
Please advise accordingly
Regards
Sandra Dookwah
Email: sharmaine. [protected]@gmail.com
Desired outcome: I would like my suitcase to be replaced as soon as possible.I have to travel from YYZ to Trinidad (my home ) in a couple of weeks.
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This complaint has been resolved automatically due to user's inactivity.
Cancellation of Ticket Purchased for Rookmin Ramroop Online
Please find attached a ticket for my mother Rookmin Ramroop for Can$728.86 who have been advised against travelling going forward by her cardiologist.
She was supposed to travel to Trinidad on 16 January, 2024 and return on 31 January, 2024.
I am requesting that this ticket be cancelled immediately and a full refund issued for the purchase of the ticket.
I am attaching a copy of the ticket and also a copy of the doctor's letter
Claimed loss: Cost of Ticket Can$728.86
Desired outcome: Full Refund
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This complaint has been resolved automatically due to user's inactivity.
Torn suitcase
My name is Morrin Mahepath. I live in Toronto, Canada. My cell is [protected].
Email:[protected]@hotmail.com I traveled from Port of Spain to Toronto, by a Caribbean Airlines, flight BW612. Date: November 23, 2023. Booking reference BW/49DRBU. When I arrived at Pearson Airport, I collected my brand new suitcase to find that it was damaged. Immediately, I made a complaint to the relevant clerk. She put my information on the computer and gave me #[protected] to call. She also said that I could visit any Bently store and the suitcase with be shipped to EVEX Luggage Centre. I was given the reference # 70DFF79FE6D3. Today, I took the torn suitcase to the Bently Store in Scarborough Town Centre, to find out that I need a reference complaint statement from Caribbean Airlines. The price of my new suitcase is $100.00
Thank you for your kind consideration in this matter.
Morrin Mahepath
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This complaint has been resolved automatically due to user's inactivity.
Date change penalty fee
My son and I were due to travel on BW 480 to Florida on Thursday 16th November 2023. On checking in we were informed that there was an issue with our American visas and that we should contact the embassy. The visas were not expired. At this point I have requested an audience with the American Consulate to rectify the situation.
At the ticketing counter I was told that the tickets would be valid for a year, until October 2024 but that we would have to pay a penalty fee to change the date. The booking reference number is 42F249. I am requesting a waiver of that fee since I was unaware of the issue with the visas before we made travel arrangements. Had I known, I would not have purchased tickets to travel at this time.
Desired outcome: Waive penalty fee for date change
This complaint has been resolved automatically due to user's inactivity.
Delayed flights to Tobago
On the 18th of October 2023, I flew from the United States to Trinidad with the intention of connecting to Tobago on a 6:20pm departure for Tobago for a funeral at 10:00am the next morning. The Flight to Tobago was constantly delayed and the information about the departure was also delayed and not forthcoming until the time for departure. The flight was delayed many times.
This is unacceptable and unprofessional in running a business. I flew just about all day and should have been able to get to Tobago for an unexpected passing of a family member. This same situation happened in 2015 as well. It is 2023. Do better! Your service is not free. Training is also requested for your employees. They are rude and do not care about other people's circumstances.
This complaint has been resolved automatically due to user's inactivity.
Caribbean Airlines - Declined permission to board
Grievance Note Juby Johnson 51 Clarkson Ave Toronto, ON, M6E 2T5 [protected]@acrossboundaries.ca [protected] 10th November, 2023 Customer Relations Caribbean Airlines Limited Piarco International Airport Golden Grove Road Dear Sir/Madam, Re: Grievance Regarding Flight Experience - Flight No: BW601, Economy, Ticket [protected] I am writing to...
Read full review of Caribbean AirlinesDuplication of ticket fees on my credit card
On November 1 2023, I purchased two (2) return tickets and two (2) one-way tickets on my Credit Card as follows
Gilbert, K. - Ticket Reference 45UHZX
Springer, K. - Ticket Reference 45UHZX
Edwards, J. - Ticket Reference 3ZIYL4
McLean, R. - Ticket Reference 45V4W8
I received electronic receipts for the four transactions via email.
On checking my credit card status this morning, I noted that the four transactions have been duplicated (see photos below), so that an additional TTD 1200 was charged to my Credit Card, sending the card over limit with a resulting charge of TTD 50.
I would appreciate if a CSR would reach me urgently at 789 9134 to reverse the duplicated amount and resolve the issue.
Desired outcome: Urgent reversal of duplicated fees of TTD 1200, with reimbursement of overlimit fee of TTD 50.
This complaint has been resolved automatically due to user's inactivity.
Caribbean Airlines - Flight delayed - compensation request
On July 25th, 2023, my scheduled flight from Kingston, Jamaica, to New York City was severely disrupted, resulting in a delay of over 12 hours. My original departure time was 7:05 am, but the flight was postponed until 6:55 pm. Faced with the risk of missing my connecting flight from New York City to Berlin, I had no choice but to secure an alternative...
Read full review of Caribbean AirlinesDamaged luggage
Good Evening
Upon reaching the carousel at Piarco International Airport, after disembarking Flight BW 521, that departed from JFK at 7.30am to Port of Spain on Sunday 15th October, I, (passenger with booking reference no. BW/413z85, E ticket no. 106 [protected]) was unable to recognize one of my pieces of luggage. It was broken, cracked, dented, missing a wheel, and simply unusable.
I paid, US$150. to travel with this additional piece of luggage, simply because my son-in - law needs it to travel on the 29th October.
I was directed to the complaints desk, where the clerk on duty observed the damage and advised this method of redress.
Desired outcome: Funds to purchase a suitcase, or the US $150 that it cost me to bring the suitcase.Please consider that it was to be used by 29th October. Contact no. 646-3186,or 727-9015. It was the medium sized suitcase from a set of three 2023.
This complaint has been resolved automatically due to user's inactivity.
Caribbean Airlines - No compensation received for flight delayed over 12 hours from Kingston to New York
On July 25th, 2023, my scheduled flight from Kingston, Jamaica, to New York City was severely disrupted, resulting in a delay of over 12 hours. My original departure time was 7:05 am, but the flight was postponed until 6:55 pm. Faced with the risk of missing my connecting flight from New York City to Berlin, I had no choice but to secure an alternative...
Read full review of Caribbean AirlinesRefunds
I requested a refund in May 2023 and was told that it would take 15 to 21 days to process, 4 months later and I am still waiting to recieve my refund for a business class ticket. I have called at least 6 times to ask about the refund and was told each time that they are in the process of doing the refund. I need my money back ugently, I cannot wait anymore.
Desired outcome: Refund immeadiately
This complaint has been resolved automatically due to user's inactivity.
Unreceived refund
On August 29th, I purchased two tickets for my parents to travel from TAB to JFK. Due to an error in the booking, I promptly contacted Caribbean Airlines within 5 minutes of the purchase, in compliance with the 24-hour rule, as I was unable to process the refund online. My refund request was approved, and I was informed that the refund would be processed within 7-10 business days. However, as of today, I have not received the approved refund. I have made several attempts to follow up on the status of the refund through phone calls to CAL's customer support. Regrettably, despite multiple assurances of callbacks and promises of resolution, I have not received any communication or the expected refund.
Desired outcome: Refund
This complaint has been resolved automatically due to user's inactivity.
Luggage
On August 31, 2023, I checked in 2 pieces of luggage at Toronto Pearson Airport for a direct flight to Guyana.
Upon claiming my luggage in Guyana, I noticed that one piece was compromised. I contacted an airline rep and together opened the suitcase.
I found that an item was removed and a note placed in the suitcase by CATSA stating that a dangerous item was removed from the luggage and handed to the Airline Rep
The item in question was a small electric lawnmower. It had no battery or gas tank. I had checked the website before packing it and there was no indication that it was categorized as a dangerous item.
After trying unsuccessfully to contact Caribbean Airlines, I went to the airport on September 21 and met the rep who told me that she had not received the lawnmower from CATSA.
Now I am out the cost of a brand new lawnmower
My contact info is [protected]@gmail.com
Desired outcome: An explanation and compensation for the cost of the lawnmower ($169.49)Compensation for parking fees at the airport for September 21I am attaching a copy of CATSA document, and receipts
This complaint has been resolved automatically due to user's inactivity.
Ticket refund
My name is Mrs. John, on 04.07.2023 i called and cancelled a ticket i purchased for Mr. Oscar Brathwaite, booking # 4W2WMA and the ticket # [protected], as of today's date 09.22.23 I still have not received my refund. I call every other day and just been given the runaround by several representatives , a Ms. Pora and Ms Clear. The services I have received is aboultely horrible, disgusting, and totally ridiculous. I would never travel or recommend this airlines to anyone. I will never stop until i get my refund, even if i have to report it to the news. This is horrible service, period!
Desired outcome: Want my refund
This complaint has been resolved automatically due to user's inactivity.
Caribbean Airlines In-depth Review
Overview: Caribbean Airlines is a leading airline that offers a wide range of services to travelers. With a rich history and background, Caribbean Airlines has established itself as a reliable and trusted airline in the industry.
Flight Options: Caribbean Airlines serves a diverse range of destinations, both domestic and international. Whether you're looking to explore the Caribbean or travel further afield, Caribbean Airlines has you covered. The airline offers frequent flights to popular destinations, ensuring convenience for travelers.
Fleet: Caribbean Airlines boasts a modern and well-maintained fleet of aircraft. With a variety of aircraft types, passengers can expect a comfortable and safe journey. The average age of the fleet is kept low, ensuring reliability and efficiency.
Onboard Experience: Caribbean Airlines offers a range of cabin classes to suit every traveler's needs. From economy to business and first class, passengers can enjoy a comfortable and enjoyable journey. The seats are designed for maximum comfort and legroom, allowing passengers to relax during their flight. In-flight entertainment options are available to keep passengers entertained, and the meal and beverage services are of high quality.
Customer Service: Booking flights with Caribbean Airlines is a breeze, whether online or through their customer service. The customer service representatives are responsive and helpful, ensuring a smooth booking process. Inquiries, complaints, and requests are handled efficiently, ensuring customer satisfaction.
Baggage Policy: Caribbean Airlines has a generous baggage policy, allowing for both carry-on and checked baggage. Fees for excess or oversized baggage are clearly outlined, ensuring transparency. The airline also has policies in place for special items such as sports equipment and musical instruments.
Punctuality and Reliability: Caribbean Airlines prides itself on its punctuality and reliability. Flights are known for their on-time performance, ensuring that passengers reach their destinations as scheduled. In the event of unexpected situations such as weather disruptions, Caribbean Airlines handles them with professionalism and efficiency.
Safety and Security: Caribbean Airlines prioritizes the safety and security of its passengers. The airline complies with international safety standards and ensures that its pilots and crew members are well-trained and qualified. Stringent security measures are implemented to provide a secure travel experience.
Loyalty Program: Caribbean Airlines offers a loyalty program that rewards frequent flyers. With a range of benefits and rewards, passengers can easily earn and redeem loyalty points. The program is designed to enhance the travel experience and provide added value to loyal customers.
Pricing and Value: Caribbean Airlines offers competitive fares compared to other airlines. While there may be additional fees for baggage and seat selection, the overall value for money in terms of service quality and overall experience is commendable.
Reviews and Ratings: Customer reviews and ratings for Caribbean Airlines are generally positive. Passengers appreciate the airline's reliability, friendly customer service, and comfortable onboard experience. Some common areas for improvement include the availability of more flight options and improved in-flight entertainment. When compared to other airlines in the same region or category, Caribbean Airlines stands out for its exceptional service.
Conclusion: Overall, Caribbean Airlines delivers a commendable performance and offers a great travel experience. Whether you're a business or leisure traveler, Caribbean Airlines caters to your needs with its extensive flight options, comfortable cabins, and excellent customer service. While there is always room for improvement, Caribbean Airlines is a reliable choice for your travel needs in the Caribbean and beyond.
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