Caribbean Airlines
reviews and complaints

I Sandra Dookwah travelled with Caribbean Airlines on 06.01.24 on BW 602 from Piarco to YYZ Toronto

After waiting for over and hour to collect my luggage, only discover one of the wheels from the largest suitcase from my HEYS set was missing.

I have travelled with this airline for many many years and really haven't had any complaints except for the way your luggage is handled, always bang up.

Please advise accordingly,

Claim was sent on 10.02.24 with Pictures

I kept checking

I'm resending, no response was sent

Regards

Sandra Dookwah

Passenger: Rookmin Ramroop E-Ticket # 106-[protected]

Flight # BW600

Date of Issue: 18-Aug-2023

Cost: Can$728.86

Flight Dates: 16-Jan-2024 from Toronto to Port of Spain returning 31-Jan-2024

My mother's Rookmin Ramroop cardiologist has informed her that she should not fly going forward, due to a severe heart condition.

The cardiologist Letter plus a copy of her ticket has bee sent to Caribbean Airlines by mail to Trinidad.

I purchased 6 tickets using Scotiabank points. The Scotiabank CSR said they will not be able to include any check in bags as they are not authorized to do so, and I have to contact Caribbean Airlines.

The CSR at Caribbean Airlines said they will not be able to guarantee that my bags will be on the same flight.

Seeing this was not an option when I was purchased the tickets, I would really appreciate if someone can give me some assurance, please.

As we will not be staying in Miami, but heading on a Cruise and would need our check in bags.

To:

Sent: Fri., 12 Jan. 2024 at 12:12 p.m.

Subject: BW601 YYZ-POS

Dear Valued Customer,

On behalf of Caribbean Airlines, we sincerely apologize for the disruption of your flight BW601 on January 12, 2024, from Toronto to Port of Spain.

This was as result of poor weather conditions, and we appreciate your patience during this time.

Caribbean Airlines thanks you for your understanding and truly regrets the inconvenience you experienced.

We look forward to your continued patronage and the privilege of serving your air travel needs again soon.

Sincerely,

Customer Experience Team

I Sandra Dookwah travelled with Caribbean Airlines on 06.01.24 on BW 602 from Piarco to YYZ Toronto

After waiting for over and hour to collect my luggage, only discover one of the wheels from the largest suitcase from my HEYS set was missing.

I have travelled with this airline for many many years and really haven't had any complaints except for the way your luggage is handled, always bang up.

Please advise accordingly

Regards

Sandra Dookwah

Email: sharmaine. [protected]@gmail.com

Please find attached a ticket for my mother Rookmin Ramroop for Can$728.86 who have been advised against travelling going forward by her cardiologist.

She was supposed to travel to Trinidad on 16 January, 2024 and return on 31 January, 2024.

I am requesting that this ticket be cancelled immediately and a full refund issued for the purchase of the ticket.

I am attaching a copy of the ticket and also a copy of the doctor's letter

My name is Morrin Mahepath. I live in Toronto, Canada. My cell is [protected].

Email:[protected]@hotmail.com I traveled from Port of Spain to Toronto, by a Caribbean Airlines, flight BW612. Date: November 23, 2023. Booking reference BW/49DRBU. When I arrived at Pearson Airport, I collected my brand new suitcase to find that it was damaged. Immediately, I made a complaint to the relevant clerk. She put my information on the computer and gave me #[protected] to call. She also said that I could visit any Bently store and the suitcase with be shipped to EVEX Luggage Centre. I was given the reference # 70DFF79FE6D3. Today, I took the torn suitcase to the Bently Store in Scarborough Town Centre, to find out that I need a reference complaint statement from Caribbean Airlines. The price of my new suitcase is $100.00

Thank you for your kind consideration in this matter.

Morrin Mahepath

My son and I were due to travel on BW 480 to Florida on Thursday 16th November 2023. On checking in we were informed that there was an issue with our American visas and that we should contact the embassy. The visas were not expired. At this point I have requested an audience with the American Consulate to rectify the situation.

At the ticketing counter I was told that the tickets would be valid for a year, until October 2024 but that we would have to pay a penalty fee to change the date. The booking reference number is 42F249. I am requesting a waiver of that fee since I was unaware of the issue with the visas before we made travel arrangements. Had I known, I would not have purchased tickets to travel at this time.

On the 18th of October 2023, I flew from the United States to Trinidad with the intention of connecting to Tobago on a 6:20pm departure for Tobago for a funeral at 10:00am the next morning. The Flight to Tobago was constantly delayed and the information about the departure was also delayed and not forthcoming until the time for departure. The flight was delayed many times.

This is unacceptable and unprofessional in running a business. I flew just about all day and should have been able to get to Tobago for an unexpected passing of a family member. This same situation happened in 2015 as well. It is 2023. Do better! Your service is not free. Training is also requested for your employees. They are rude and do not care about other people's circumstances.

On November 1 2023, I purchased two (2) return tickets and two (2) one-way tickets on my Credit Card as follows

Gilbert, K. - Ticket Reference 45UHZX

Springer, K. - Ticket Reference 45UHZX

Edwards, J. - Ticket Reference 3ZIYL4

McLean, R. - Ticket Reference 45V4W8

I received electronic receipts for the four transactions via email.

On checking my credit card status this morning, I noted that the four transactions have been duplicated (see photos below), so that an additional TTD 1200 was charged to my Credit Card, sending the card over limit with a resulting charge of TTD 50.

I would appreciate if a CSR would reach me urgently at 789 9134 to reverse the duplicated amount and resolve the issue.

Good Evening

Upon reaching the carousel at Piarco International Airport, after disembarking Flight BW 521, that departed from JFK at 7.30am to Port of Spain on Sunday 15th October, I, (passenger with booking reference no. BW/413z85, E ticket no. 106 [protected]) was unable to recognize one of my pieces of luggage. It was broken, cracked, dented, missing a wheel, and simply unusable.

I paid, US$150. to travel with this additional piece of luggage, simply because my son-in - law needs it to travel on the 29th October.

I was directed to the complaints desk, where the clerk on duty observed the damage and advised this method of redress.

I requested a refund in May 2023 and was told that it would take 15 to 21 days to process, 4 months later and I am still waiting to recieve my refund for a business class ticket. I have called at least 6 times to ask about the refund and was told each time that they are in the process of doing the refund. I need my money back ugently, I cannot wait anymore.

On August 29th, I purchased two tickets for my parents to travel from TAB to JFK. Due to an error in the booking, I promptly contacted Caribbean Airlines within 5 minutes of the purchase, in compliance with the 24-hour rule, as I was unable to process the refund online. My refund request was approved, and I was informed that the refund would be processed within 7-10 business days. However, as of today, I have not received the approved refund. I have made several attempts to follow up on the status of the refund through phone calls to CAL's customer support. Regrettably, despite multiple assurances of callbacks and promises of resolution, I have not received any communication or the expected refund.

On August 31, 2023, I checked in 2 pieces of luggage at Toronto Pearson Airport for a direct flight to Guyana.

Upon claiming my luggage in Guyana, I noticed that one piece was compromised. I contacted an airline rep and together opened the suitcase.

I found that an item was removed and a note placed in the suitcase by CATSA stating that a dangerous item was removed from the luggage and handed to the Airline Rep

The item in question was a small electric lawnmower. It had no battery or gas tank. I had checked the website before packing it and there was no indication that it was categorized as a dangerous item.

After trying unsuccessfully to contact Caribbean Airlines, I went to the airport on September 21 and met the rep who told me that she had not received the lawnmower from CATSA.

Now I am out the cost of a brand new lawnmower

My contact info is [protected]@gmail.com

My name is Mrs. John, on 04.07.2023 i called and cancelled a ticket i purchased for Mr. Oscar Brathwaite, booking # 4W2WMA and the ticket # [protected], as of today's date 09.22.23 I still have not received my refund. I call every other day and just been given the runaround by several representatives , a Ms. Pora and Ms Clear. The services I have received is aboultely horrible, disgusting, and totally ridiculous. I would never travel or recommend this airlines to anyone. I will never stop until i get my refund, even if i have to report it to the news. This is horrible service, period!