Enterprise Rent-A-Car

Last December, I was in a car accident where I was hit from behind. It took a while for the other person's insurance, State Farm, to finally agree to pay for the repairs on my car. I had to take my car to Caliber Collision in Oviedo, FL, and State Farm was supposed to reserve a rental car for me. However, they didn't call it in, so I had to set up a reservation myself. The folks at Caliber were nice enough to help me out and make the call.

Since I was also injured in the accident, I have a lawyer who helped me arrange the rental through State Farm. When I picked up the rental car from Enterprise, the gentleman there advised me to take additional insurance in case I got into another accident. I already have full coverage, but he talked me into it. He told me the rental was for three days, from May 6th to May 8th, so I only authorized the additional insurance for those three days. I had to put down a $50 deposit, which I was told I would get back once I returned the car. I signed the contract and was asked to return the car with a full tank of gas, which I did.

When I dropped off the car at my daughter's home in Winter Springs, I called the Oviedo office for Enterprise to ask about the deposit. They told me it would be credited back to my bank account within 2-3 days. However, I kept checking and didn't see the credit. Enterprise extended the rental because my car wasn't ready until May 11th, so I had the rental for three extra days.

Last Friday, I noticed a charge of $15.97 from Enterprise on my bank account. They didn't credit me the $50 deposit, but instead charged me for an additional three days of insurance, which I never authorized. I called Enterprise's main number and was told that a "Special Area" handles these complaints and situations. I spoke to Job, Nichole, and Chris, but still haven't received a refund or a call back.

I am very disappointed with Enterprise's unprofessionalism, poor customer service, and sneaky business practices. They charged my bank account without my permission, which is unacceptable. I have given them a chance to resolve the issue and satisfy the customer, but they have failed to do so. I will now have to contact my lawyer to handle this matter.

In conclusion, I would advise others not to give Enterprise their bank or credit card information because they may charge you without authorization. This is the Enterprise office in Oviedo, Florida.

On the 23rd of November, my sister-in-law rented a Dodge Caravan from Enterprise Miami Lakes branch for our family Thanksgiving vacation trip to North Carolina. We were a group of five, including my elderly mother-in-law with special medical needs. We started our journey at around 10 pm on the 24th of November. After traveling for about two hours, we noticed a rattling noise coming from the right rear side of the vehicle. Initially, the noise was not too loud, but it gradually got louder, and we realized that there was an issue with the rear end springs or shock absorber system.

We immediately contacted Enterprise Road services to report the issue. Unfortunately, it was late at night, and the best they could do was to tow the vehicle to the nearest hotel/motel. We had to stay there overnight at our expense since their rental program did not cover any other accommodation. The other option was to wait until the next morning and contact the nearest Enterprise branch when they opened for business at around 8 am to have the vehicle replaced with another similar one.

We decided to continue our journey, driving extremely slowly. The next morning, we contacted a local branch in Georgia, but they had no vehicle inventory to exchange our damaged one. All they had were reserved vehicles. We then called customer services, hoping for a solution. However, they only advised us to go to Savannah's airport help desk and ask them to replace our van.

After driving for over 20 minutes out of our way, we arrived at the airport, only to be told by the girl who came to our "help" that all they could do was to exchange the van for a smaller car. This was impossible since we needed space for five adults and luggage. We were left stranded with no solution in sight. Fortunately, we noticed a nearby Budget Rent a Car booth where we were able to rent a vehicle that met our needs. However, we had to pay more than expected out of pocket expenses since we had to return the vehicle back in Miami.

Enterprise Rent a Car company acted unprofessionally and heartlessly. They were not sensitive to our needs, and it was disappointing to see how an international company like Enterprise could not accommodate a client by just replacing a damaged vehicle provided by them. It was a frustrating experience, and we would never use their services again. Their customer service was poor, and they are simply a rip-off.

In conclusion, I would advise anyone to avoid using Enterprise Rent a Car services at all costs. They are not reliable, and their customer service is terrible. It was a terrible experience, and I would not recommend them to anyone.

I'm giving this place a 1-star rating, but honestly, I wish there was a "0" option. I've rented from Enterprise before, but this time was a complete disaster. The customer service was terrible, from the agents to the manager (I think her name was Suzanne or Susan) to the Area Manager, Dustin, at 524 Thornton Rd, Lithia Springs, GA. I rented a car for a week and then extended it twice, all in the same car. When I returned the car, I didn't get my deposit back. They told me it was used toward the rental, but each time I extended the vehicle, I paid with the card on file. So how could my deposit be used toward the rental when my card was charged each time? Dustin told me that someone authorized my card, but he couldn't go back in time to fix it, and I wouldn't be getting my deposit back. When I asked for the next person in charge, Dustin refused to give me that information. When I called back and spoke with Suzanne (or Susan), she gave me a number for Anthony P., who was supposed to be over Dustin, but it turned out to be the billing inquiry number that's on the invoice. I called 565 and was told my deposit would be refunded in 24 hours, but it never came. When I called again, the rep gave me the same story and wouldn't look into my account. I asked to speak with someone higher up, and I did speak with someone, but I forgot his name. He seemed sincere and said he would send an urgent email to the Area Manager and someone would call me back, but I'm still waiting. I called again a couple of days later and had to repeat myself for the 10th time. There were no notes in the system from any of my previous calls. I called again and was asked for a reference number, which I never got. The rep said she would send an email, and someone would call me back, but nothing has been done. My issue was never resolved, and I never got a satisfactory answer from anyone. Customer service is everything, and Enterprise has lost me as a customer forever.

This was a terrible experience. My insurance company assigned me to Enterprise after I got into an accident. When I arrived, there were other customers waiting and it was almost closing time. I had to wait for about half an hour after the time they told me to come in. Finally, I was able to get a car and I thought everything was going to be okay. But I was wrong. On the third day of my rental, I received a call from Enterprise telling me that they had sold the car I was in and asked me to bring it in to switch vehicles the next day. I work as a teacher in Idaho Falls, so I scheduled an appointment with the rep for 3:30 pm so I could just swing in after school and head the 50 miles back to my home.

On the day of the scheduled switch, I got a message while I was teaching. "Could I possibly come by at about 5:30? There might not be a car to switch into if I showed up before then. Remember, they issued me the car that was to be sold (and was told to check back in a week if the insurance was not sorted yet). THEY sold the car. THEY called me to switch. THEY made the appointment to swap cars. So I sat around my school for an extra hour and and half, filled the tank to the level it was when I picked up the car (which was NOT full) and headed in to finally get this sorted out.

When I arrived, they went out to check in the car and set me up with the new rental. When the rep returned, he informed me that they had made an "error" and overbooked. Would it be possible that I try top make the switch another day? Or I could wait until closing and "Maybe" they could scrape up something for me. So off I went, in the same car, still allegedly sold and for my trouble all I got was a sheepish "just bring back the car whenever its convenient for you".

It is understandable that there was a bit of hassle to get me the car on the day of my accident. I understand that. It is unbelievable that a company would have the audacity to sell a car that is still in service AND ask a customer to go out of his/her way to come in and change because of that mismanagement or miscommunication AND then not even have a car available at the time of (really the day of) the appointment that they made with me. I am sure the selling of the vehicle is a cooperate operation so there is a management/issue there. But the local unit bears complete responsibility for not reserving me a replacement vehicle and rescheduling for nothing.

It is an absolute pleasure for me to share my story in every forum I can find so maybe I can spare someone else the nightmare. NOTHING proactive happened from a customer service standpoint. Anyone can react (poorly). But I guess I can't fault Enterprise for allowing such poor service at a local level... just following the example of the mothership. I hope that Enterprise will take steps to improve their service and prevent this kind of situation from happening to other customers in the future.

I recently rented a vehicle from Enterprise Car Rental on Tuesday, June 18th for my trip from Chicago to Atlanta. Unfortunately, I was not satisfied with the Chevy Equinox that was assigned to me, so I requested a different vehicle. However, my personal belongings, including my wallet, were already loaded into the Equinox. The Enterprise associate transferred my belongings to a Nissan Murano, but unfortunately, my wallet was left inside the Equinox and was rented to someone else. The person who rented the Equinox drove off with my wallet, which contained all of my cash for the trip, totaling about $860.00.

When I realized that my wallet was missing, I immediately returned to Enterprise and reported the incident to a manager and the personnel who did the vehicle switch. I was told that the customer who rented the Equinox was a frequent renter, but Enterprise could not contact him due to company policy. I pleaded with the staff for hours, but they told me that the customer denied having my wallet in his possession. I was given a personnel to go through my personal items to ensure that I did not have the wallet, but I was told that there was nothing they could do for me.

At this point, I asked to make a report to the airport police department and was provided with a web address to do so. I left the airport without any money and was unable to check into a hotel until the evening of the next day when my bank sent new cards to me. I slept in the rented Murano until then.

Late in the evening on the same day, a lady called me from the lost and found to say that the Enterprise customer said he found my wallet on the back seat. However, when I returned to the airport on Sunday evening to pick up my wallet, I discovered that all of the cash inside had been removed.

I am writing this review because Enterprise knows the customer who took my cash from my wallet but has refused to reach out to him. An Enterprise associate transferred my belongings to a different vehicle and left my wallet behind in the switched vehicle. The customer who rented the Equinox initially denied having my wallet, but later said he found it. I was not treated like a customer on that day, and I have been an Enterprise customer since 2004. If this customer returned my wallet with the cash in it, then someone in Enterprise must have removed the cash. The truth will never be known if the company continues to hide this customer.

Up until today, Enterprise has refused to address this issue and refused to disclose who took my money. I was not treated fairly, and I am extremely disappointed in the way this situation was handled. I hope that Enterprise will take responsibility for their mistake and make things right.

Enterprise Rent-A-Car is the worst car rental agency out there, hands down. They don't seem to care about losing customers and refuse to rent to so many people. I had a terrible experience with them recently. My car was totaled on 8/22 and the person who hit me had Geiko. They took four months to give me my money, which was a nightmare. So, I went through my insurance company to look for a car. I called one Enterprise rental and they gave me a very hard time. They yelled at me and said they would call me back in five days, but I never heard from them for three days. When I called again, they found fault with me for calling and accused me of swearing at them, which I never did. They swore at me using some pretty vile language. I finally gave up and my insurance company went through Hertz, which was no problem at all.

Later on, I needed a car to go to my mechanic who is an hour away. My insurance company and I talked to Enterprise and they set me up with a car. They even called to remind me and told me they would be at my mechanic's location to pick me up. But when I got to Enterprise, they refused to give me a car. They said I was on their no rent list, which almost everyone seems to be on. I don't know how they make any money. I was stuck there an hour away from home with no car and it was pouring outside. The girl at Enterprise wanted me to wait outside and figure out what to do. It was all about power and very abusive.

Thankfully, my insurance company got me a car from Hertz who came to get me and took care of everything. The girl at Enterprise called her boss to see if she could rent to me and argued with me profusely in the meantime. She accused me of lying and said she didn't believe that I was sworn at by Enterprise. She even accused me of swearing at multiple locations when I only called one. She was on her cell phone texting most of the time and didn't seem to care about what was going on. She then told me that her manager called back and said he would not rent to me, but she never got a call or text, or at least she never told me about it.

Enterprise Rent-A-Car is a vile and disgusting company that doesn't care about customers. They apparently have no self-respect and have to beat up on customers to feel good about themselves. The girl at Enterprise told me I was unprofessional, but she has never dealt with me in my profession. She was the one who was supposed to be professional since I was the customer. They are abusive narcissists who should be out of business. She even told me that she knows everyone in the Utica, New York and Syracuse, New York locations and no one would talk to someone like me. Really? She looked 20 and was their manager, which could be part of the problem.

I gotta talk about customer service, or lack thereof, at Enterprise Rent-A-Car. I've rented cars from all sorts of companies over the past 30 years, but Enterprise has always been my go-to. They just seem to be a cut above the rest. But recently, I had a problem that made me think twice about Enterprise, and it all comes down to customer service.

So, I needed to rent a car for a few days, and I called up the local Enterprise in High Point, North Carolina. After waiting on hold for what felt like an eternity, I finally got through to someone. But when they answered the phone, all they said was "hello." No "thank you for calling Enterprise," no "how can I help you?" Just "hello." I was taken aback, to say the least.

I asked if I was speaking to Enterprise, and they said yes. But it just didn't feel like I was talking to a customer service representative. I asked to speak to Peter, who I had met at the local store a few times before. He had given me his business card and told me to call him if I ever needed anything. But when I spoke to him on the phone, he seemed like he had better things to do. He said he had a lot of paperwork to do and passed me off to someone else.

That someone else was in the Philippines, and there was a bit of a language barrier. But we eventually got my reservation sorted out, and I was told to call back the next morning to confirm. When I did, I was told that someone would be out to pick me up between 10 and 10:30am. But at 10:10am, I got a call saying that they were going to be late picking me up because they didn't have any cars available. I was furious and went off on the poor guy who called me.

After I calmed down, I called back to apologize. But it was too late. I was grounded for the weekend, with no rental car and no communication from Enterprise corporate. I've called three times in the past two weeks to try to get in touch with someone from customer relations, but I haven't heard back from anyone.

It's a shame, really. I've always liked Enterprise, but this experience has left a bad taste in my mouth. I hope they can get their act together and start providing better customer service.

Hi my name is Walter Harvey and Im have been a Enterprise and Alamo customer for years. I'm usually treated well by your staff in general and have spent literally thousands with your company in the past 2 weeks. Today was the first day Ive felt as disrespected by employees acting in an official capacity and felt the need to reach out. Ive recently been in a car accident and have several broken ribs. Allstate recommended and set up a reservation with your company on my behalf so that I would have transportation while my car gets fixed. Ive driven a car from enterprise for the last 2 weeks but turned it in this morning because my car was supposed to be ready today. Turns out there was supplemental damage to my car and it's not ready so I had allstate make a new reservation for me but this time when I entered the 2205 Barrett Lakes Dr branch I was not treated as a loyal customer. I spoke to a Tyler who requested my license and my card when I gave them to him he said he needed to verify my address in order to rent me a car and that I needed 2 utility bills to do that. I informed him that the rental was set up by Allstate and I literally had rented from Enterprise 3 times in the past 2 weeks without being asked to provide those documents. It was now 4:40pm in the afternoon and by the time I Ubered home and back the enterprise location would be closed. The man said out loud in front of other customers "that's tough tits" - To add to my insult the employee next to him "Heidi" began laughing in front of me and the other customer in the location. I was horribly embarrassed and to already be injured in an accident that was not my fault - I usually drive a Mercedes and I'm at enterprise trying to pick up an intermediate car so I can get back and forth to work and to pick my kids up from school and to be a disabled customer who literally just spent thousands with your company I was highly disappointed in the way I was treated and left very upset. Broken ribs are painful but to add insult and embarrassment to my injury was simply uncalled for and I did not appreciate it one bit. At the very least the gentlemen could have been nice.

Walter Harvey

[protected]

[protected]@gmail.com

But after the resolved was posted, i sent a response but it went unanswered, because enterprise didn't address the 300.00 taxi fare I was forced to pay just to get back to another rental. All they did was rewrote my contract instead of the original rental they added all three and then readjusted the billing on it, which equaled the original billing amount, and not one mention of the reimbursement I've been asking for. In fact i even called the local office emailed them and the only response i get is the check is being issued yet, i have not received. Just the 16th of june i was told they had issued a check and i asked for check number and date of mailing and could not get an answer.

This company has placed nearly $30 in charges on my credit card claiming that I passed through tollbooths I was never at. The car I rented never left the state I live in, further, my employer (who is the state of New Hampshire, can attest to my presence at work during all of these supposed tolls. They tell me this is not good enough evidence, even though they provided no evidence of their own. Every DOT in the country takes photos of a license plate and vehicle if it passes through a tollbooth without a transponder. This is standard practice.

My request to see these photos was refused.

This is a scam/fraud

Plain and simple

I reserved a car on the web for June 7, 8. 9. A full size car. I have rented from Enterprise for over 20 years. Never a problem. I received a call on June 7 one hour before I was to pick pick up the car. The young lady left me a message. Could we come a little later to pick up the car they did not have one. I called no I cannot wait I need to leave NOW to get some place this evening. Sorry we don't have any cars. I was FURIOUS. I had a reservation - I had reserved well in advance. I called twice to check that the reservation was indeed in the system and ready to do. Yes indeed it was.

I waited another hour. No phone call. I called again and asked to speak to the manager. He said the same as his assistant. There was no car to be had. Perhaps I would like to go to another location (at least 20 minutes away) to see if they would have a car. I told the gentleman how about you call them and have them bring me one... no we won't do that. He said he had called the other location while I was on hold and they didn't have one. Waited yet another hour called back. No car. I am afraid I was less than nice. I could not believe there was no car to be had. After a 3 and half hour wait with no response I found another solution and left 3 and half hours late for a 10 hour drive. The last word I had was that they would call when they had a rental... its now a week and they have never called. What horrible customer service All I got was I'm sorry I can't help it.

My insurance rented a car through enterprise. I have never used enterprise before but I thought it was top of the line. I don't know if I will ever use them again. I was going on a road trip for vacation with my family. We were wanting a full size car but they ended up giving me a Kia sportage. On the way I notice that the oil change sticker was showing that it was due for an oil change. I called enterprise to let them know and they said it was good and they didn't change the sticker. I drove up to south Dakota and saw the sights. We were heading to our next stop in cody Wyoming. Along the way, it started to over heat. I pulled over and luckily there was a farmer that drove by and gave me some antifreeze. I reported what happened to enterprise roadside assistance. They told me I could swap the car if I needed to. I stopped in the next town and got some more antifreeze in case it happened again. Of course it did. I called roadside again and they said they would come tow to billings montana and get me an uber. I got notifications saying tow truck was on its way. I had to call enterprise to get them to send a link for uber. There was no uber available. Also, no lifts. They told me I would be getting a taxi and it was on its way. Taxi company called and said the card they gave her would not go through. So I called enterprise again and they said they would take care of it. The tow truck showed up during this time driving from billings which was 2 hours away while in waiting on the taxi. The tow driver offered a ride since I was having issues with the taxi. I'm glad I did because the taxi called and said it declined again. Enterprise in billings upgraded me to Volkswagen and I drove back and picked up my family from the campground. I lost over half a day dealing with this. Started at 7 and I got back at 2. A few days later, I get a call from the Decatur enterprise saying they noticed that I switched vehicles and it showed in the computers that the Volkswagen was due for an oil change. Saying the last time it was changed was at 44000 miles and it looked like the current mileage was at 59000 in which it was. They told me I needed to bring it in so they could swap it out. I told them I was in Wyoming and I wouldn't be able to bring it back. I was told to take it to an express lube and get them to bill enterprise. I went to majestic lube which was the closest thing. They said they couldn't change the oil in it. I called roadside again and told them and they said take it back to billings montana and they would swap it out. I told them I was not losing another day of vacation for that. I told them I'd drive it to Jackson hole Wyoming since it was our next stop. Then they told me they could send a car and I refused considering they told me they couldn't do that the first time. I took it to the airport in Jackson hole and told they guy what Decatur said. He told me that he didn't know what they were talking about, it showed in the computers that it was good to go. It wasn't as bad of losing time from my vacation as before, but I still lost hour and half from this. It seemed like the Decatur enterprise saw that I had upgraded and wanted the car to rent to someone else. I told the manager in Decatur all of this and he was nice about it and said he would give me 2 free days of rental. He said that my story matched up with what the computer was showing. He would make sure that the vehicle was ready and check it himself. I posted the review before I talked to him. I'm still not satisfied considering that I don't know if I will ever rent from enterprise again. I travel quite a bit and I've never had this kind of issue with the other companies. I'm still aggravated about the entire situation. I lost almost an entire day due to all of this. We had to cancel reservations because we had the trip already planned out. We didn't even get to go to one of our stops because it delayed us. I'm really disappointed with enterprise and they're roadside assistance it terrible.

I've been driving for 25 years. I had my first accident and went to Enterprise Burnt Tree Branch in Dudley to receive a rental car. I explained to the person there why I needed a car. He informed me that there were no cars available until Friday, even though it was only Monday at that time. I found myself without a car, no money, and feeling stranded. I was worried about how I would pick up my kids from school and go to work in the evening.

Desperate for a car, I asked the person to check if there were any other branches nearby. Without any hesitation or willingness to help, he replied, "We are out of cars everywhere." At that moment, I felt distressed and exclaimed, "What kind of company are you?" I left the branch and later called my insurance company to seek guidance. They informed me that the manager of the Dudley Burnt Tree Branch had placed a stop on all Enterprise rental firms, preventing them from offering me a car. It seemed that the manager judged people based on their appearance or attire.

I am deeply upset about this experience. Throughout all my years as a loyal customer and paying for insurance, I encounter a young man who thinks it's acceptable to simply say no and refuse assistance. It's appalling.

I recently got a rental car from enterprise in Sacramento. This was the first time I have rented a car so I had not been through this process before. When i was waiting to be helped i heard another lady returning a car and she mentioned to them that the air conditioner did not work. I ended up getting the car she was referring to but I did not realize this until after my drive home. (I also called them and told them the AC was broken since I first got it) Upon the initial inspection that you do when you get a rental car, we noticed a deep scratch on the bumper and a dent in the door. We took note of this and moved on. I then pointed out some other scratches on the car but I was told by the employee not to worry about it because they could be buffed out. A few weeks later as I was driving to return the car, a rock got kicked up and the windshield and chipped it. I went to a dealership to get a new car and they told me to just drop the keys in a drop box and park the car out front. I waited for them to reach out about the chip in the windshield because thats all I could really do. When they did reach out to me I received a bill of almost 1000$ in damages to the car. It was a list of about 20 different types of damages that they claimed I caused, including the broken air conditioner and the scratches that I had mentioned previously. Interestingly, the only thing that was not on the list of things they were charging me for was the windshield. I tried to call them to discuss this issue because I know for sure that I did not cause any other damages and I left a message but nobody got back to me. I also want to mention that the car had just reached exactly 40,000 miles when I returned it. I feel like they are trying to take advantage of the situation and that they are just trying to make me pay for the previous damages to the car so they can resell it.

I received a citation from Enterprise stating I had a parking violation. The invoice was for $66.00 and Enterprise charged $25.00. Total of $91.00.

Rental Agreement # [protected]. The invoice # [protected]. I spoke with "Karen" at corporate customer service as well as submitted a copy of the bank statement showing we paid for parking. My brother also submitted information on this. We were both told Enterprise would get back to us in a few days-it has been over a week. My brother and I also both called the SP+-Boulder Depot (listed as who issued the ticket). They show no record of this and in fact stated that they would not be the issuing agency for a parking ticket in Denver.

Not sure what you all are trying to get away with, but I want my $91.00 back.