Enterprise Rent-A-Car
reviews and complaints

Needed to rent a car to make it to a meeting in Cleveland this week for work. My personal car engine has started to knock so I wanted to be safe. I recently moved from Oregon and have not gotten my drivers license updated yet. I saw on the website that my new address will need to be on my license to pay with a debit card. I do not have a credit card so went to the location in person to check the information I had was good enough to continue on with the reservation. This including an insurance card that started this month noting my current address as well as several pieces of mail/paperwork noting my current address as well. The employee working, in person, told me what I had would be sufficient and went ahead and finished my booking for today at noon. I go to pick the car up today and was denied the rental bc of my Oregon ID. I am now screwed bc I work two jobs today and do not have time to make other arrangements before I am supposed to leave town at midnight tonight. I did my do diligence to go to the business in person to ensure what I had was fine and could have spent the last 24hrs making other arrangements. Your lack of training has caused a major problem for my work employment and you could care less.

Yesterday my vehicle was going into the shop to be fixed, state farm had already set up my rental, I had called fri the 19th and sat to make sure the rental was available could not get anyone on the phone, monday tried all morning to get someone on the phone finally I got someone I was told we did not have a reservation I called state farm to confirm they said yes we do have a rental so I called to make sure they could meet me at the location I needed the vehicle and the time I confirm that twice well no one was at the location I called after waiting I spoke to the same person from earlier & her story changed that they dont do that so then im so frustrated I was already running late now due to them not showing up, I get there its not a full size suv like I was told, to top it off om driving a uncleaned car I took pictures yesterday its gross

I rented a car thru state farm for a car accident I was there 30 minutes to get extra fee waived. Now you have charge my card gave it back then recharge it again I did get the $50 back but not the 133.92 been calling to have this resolved but with no success. Ra#9j15z4 invoice #[protected]. Shirley malboeuf. Email [protected]@verizon.net I got charged for the dw/cdw fee the rep called insurance and had it waived. When they charged my credit card I called and asked why he said there was a glitch in there system and he would have my refund given back to me. Total charge was $183.92 all I got back was $50.00 I want my 133.92 back it was your mistake not mine acct#fc10004691307

My name is Gretchen Goshert [protected]. I was involved in a collision on may 6th. Progressive had reserved a rental for me in the 7th . I picked up the rental on may 8th at the Enterprise In Warsaw Indiana. The cost of the rental was to be covered by progressive at 45 $ a day. The rental I agreed upon was 6 extra dollers a day an accepted those charges but was also charged a deposite for the rental which my agent said is not normally charged an was charged 60 $ for insurance a day when my insurance completely covered the vehicle . As progressive was the ones paying for the car… He described the insurance but I gathered they were instances that my insurance would claim not that I’d be paying for out of pocket especially daily. As stated I was in a accident that was the other drivers fault. So I was charged 230.00 before I left with the vehicle . Thought that was odd since i should of only been paying 6 $ extra . I let my insurance comp know an they stated that the rental is covered an they would check into it. So on Saturday may 1i I went to go pay for my Mother’s Day gifts an my card was declined . I checked my bank account an enterprise has charged me over 500 dollers in charges . I immediately called customer service was not told what im being charged for but that the money would be back in my account in 2 to 3 business days. So I waited . No money appeared jus more charges . So I called customer service back an another person answered stating they jus put a note on the billing an told me I was being charged for insurance I do not need hence progressive covers the car.. I feel I should be refunded the money I paid on insurance that I was pursuaded to obtaine they new progressive was renting me the car an new my car was in a accident. At least return the charges that were made after contacting customer service an it was claimed my money would be returned. This seems a very shady way to conduct business an Exploits a your customer. I would have never agreed to paying this amount if told I’d be charged this amount out of pocket. Total charges were 700.00 that came out of my personal account . I work 3 jobs at the moment. An was jus getting ahead . An now have nothing again. GRETCHEN GOSHERT , [protected] . Rented from Warsaw branch in Indiana .

On 18 May 23, I called Enterpise at [protected] to make a reservation at 10am. After confirming the dates for rental the agent took my driver's license number, date of birth and phone number to confirm the address. He said there was a drop on site so I could leave the vehicle after hours.

30 minutes after our call was concluded, there was no correspondence or reservation. I called a second the customer service agent said neither my name or a reservation was entered into system. I was able to make a reservation with confirmation during the second call.

Because the agent had all of my personal data the first time and provided no reservation I am concerned for the security of my personal information. I need assurance that my identify has not been compromised by the agent who took all of my personal information and did not make a reservation with it.

I am filling a huge complaint I am not the person to ever do this type of stuff but around March 30, 2023 I reserved a ford flatbed in Madison Alabama with a gooseneck hitch I called twice on my way to make sure the vehicle was for sure available before driving all the way up there, so arrive and they tell me that they don't have one available that enterprise never checked in with them to verify at that location even though it was on the computer so they put me in a three quarter ton ram 2500 with no goose neck hitch causing nothing but a hassle with having to put reload my trees on to a different trailer and making extra trips cost me a ton of money messed up my entire schedule that week with my truck being in the shop also so then within a week I am getting phone calls wanting the truck returned due to a recall so they let me keep it a little longer but then stressed out about getting my jobs done and the truck catching on fire for the recall and did not even offer me another truck it really put me in a bind so then I let that go and tried to do more business with enterprise by purchasing a Chevy truck he runs my credit said I was approved than tells me later that day that they can't do transfers so he follows up with me on Monday said the truck is sold and now they can do transfers so I keep shopping and found exactly what I wanted a dodge ram with my budget he runs my credit and says I'm approved and I had to pay a thousand down I said not a problem so he follows up with me that afternoon says It's sold also then find two more trucks cheaper to the previous and then he says I didn't get approved and trying to sail me a Nissan Frontier at the location in Murfreesboro TN. and I laugh because I have been lied to with nothing but [censored] and wasting my credit score numerous times I have lost an entire amount of work by waiting on a truck from enterprise I am very angry and is the worst experience I have ever experienced and has ruined my credit score

Rental agreement # 91CXDY. I rented a car from 3/2-3/29/2023 from Enterprise location 10 2nd avenue, Burlington, ma01803. Seven days later, on April 3rd, they charged my car $224 for roadside assistance. When I rented the car, I told them I did not need roadside assistance because my insurance company covers this on rental cars. I called them for a week and no one answers the phone. I drove over there twice and asked to see my rental agreement. They never gave me one. I was told they never had a rental agreement. I know this lis not true. They told me they would sent what they have. All they sent was the bill for $224. Again, I told them I know they have the rental agreement and I want to see not. They keep insisting there is none. Since April 22nd I have gotten in touch with customer service. Ashley, who told me she will send info to branch manager and I would get a response in 1-2 days. They have my email and cell phone. Of course no one contacted me and I spoke with Leah on May 1st and she told me she would send info to branch manager and someone will get in touch with me in a week. Nothing. I want a copy of the rental agreement. When I was renting car I had my mother on the phone and she heard me tell them I did not want roadside assistance. They are ripping me off.

My family and I were traveling to OK from PA. Our flight was delayed so we missed our connecting flight in Dallas. I called to change our rental agreement to pick our car up in Dallas and drop off in OK. Customer service said they couldn’t do one ways on the phone I would have to do that at the counter. When arriving at the counter at the Dallas airport the woman behind the counter said they do one ways but I would have to call the number she wasn’t able to do it on her end. We stepped out of line called the number same thing they couldn’t help. We got back in line and went to another man this time. We told him what happened and he went to ask his manager. He came back and said he couldn’t do it and this point we said fine we’ll keep our reservation and change our flight and just drive back to Dallas. He said he would not rent us our car because he doesn’t believe we will return it. I said that’s the most ridiculous thing I’ve ever heard we’re not going to steal your car. The manager came out and just stood there while the other man said we implied we weren’t bringing the car back. I said no we asked a question, did what the other girl said it didn’t work out so we will keep our current reservation. Still refused saying he has the power to refuse our reservation because he doesn’t think we will bring the car back. Manager still standing there doing nothing. Late at night my whole family was there with limited options. I was told to look elsewhere they weren’t honoring the reservation. I have been renting from enterprise for over 20 years as I travel a lot. They didn’t care. We asked multiple other rental places and finally found another call at a lot more expense and lost hours of our trip. Most disrespectful people I have ever dealt with basically saying we looked dishonest and believed we were liars.

I received a letter from enterprise stating that I damaged a car. Not true so the car wouldn't start and I had to get it towed it was at my home when they had it picked up. The letter has no specific information, makes no sense. How can they send me this letter with. Absolutely no details of damage whatsoever. The car not starting certainly was not my fault. It's terrible to put fear in. Their customers with no proof or details. I will definitely fight this.

The manager in Aventura Enterprise rent-a-car in North Miami Beach gives customers terrible customer service. The manager in Aventura Enterprise rent-a-car north miami beach is very rude to customers. He treats customers like trash. As a customer I am disappointed and disgusted the bad attitude, I received from this manager in Aventura Enterprise rent-a-car in North Miami Beach. He is yelling and disrespect customers. A New manager is needed in the Aventura Enterprise rent-a-car in North Miami Beach immediately. A manager that's appreciate and respect customers.

Like others on this board, I started out with renting a car from Enterprise. To their credit, the agents were friendly. Unfortunately I was involved in a accident that was mostly out of my control. I was on I-89 in Vermont and a portion of the road was icy. Miraculously I survived. This is when things started going downhill. Instead of being asked if I even was OK, Enterprise's Damage Recovery Unit just brought up the issue of money which was a little shocking to say the least. I got in touch with the Damage Recovery Unit and it seems like they aren't showing any goodwill in helping resolve this manner for the billing invoice I received. They stated they want to bring this matter to an amicable conclusion, but I respectfully don't see any initiative on their end.

On top of that, they want to blacklist me already from renting across their car rental companies (Alamo, National, Enterprise). When I mention this has all been overwhelming for me in light of the circumstances, I don't see any compassion and customer care being showed.

I have had good experiences with Enterprise before and I don't want this experience to put a stain on this. I want to rent again from Enterprise in the future, as I'd much prefer this be resolved on good terms.