I previously submitted a review detailing my experience with the Spokane Valley, Washington Enterprise branch. To pick up where I had left off, a rock had hit the windshield of my rental car(2019 Ford Flex) that I had returned to the branch on 05/13, upon returning, I signed an acknowledgment of the damage and asked how much the repair would cost, I was told that they(at the branch) had nothing to do with that and that corporate would be contacting me. I did receive a letter from the Damage Recovery Unit about a week later informing me that a claim number had been assigned and that I would be receiving a bill with "supporting documents". I called the number on the letter a few days later and was told that "the wheels move slowly" on something like this and to give it about 30 days. I thought this strange as the branch manager had informed me that it was a simple repair and it was fixed immediately by Safelite. After hearing nothing for a couple of weeks, I called back in and spoke to a young man named Cody who informed me that they were waiting for the branch to send them the bill and that it could take up to 30 days. I called back in a few weeks later after hearing nothing and spoke to Kristen who informed me that billing for certain vendors is only done once a month and that it could take up to 45 days for me to receive the bill, I accepted her timeline and agreed to wait even though this is not what I was previously told. I should mention calling in to the Damage Recovery Unit(Dru) is a painstaking and Time consuming process as you have to hold before speaking to the operator and giving your info and then hold again while you are being transferred to "the team" handling your claim. After nearly 60 days and hearing nothing, I called back in and spoke the to the most disrespectful and combative representative you could ever imagine, I have already submitted a complaint to Care @ Enterprise with a basic transcript of what he said to me so I'll leave the details out of this. He informed me that it could take 90 days to give me the information. I finally received a letter on July 27th, 77 days after the claim was initially opened! This informed me of the amount they were claiming I owed plus a $50 Administrative fee, total of $447. The funny thing about is that after all of this time, they still didn't send me the actual invoice from Safelite, in other words, they still had no proof to show me that this was legitimately what I owed. I called the branch and finally got the branch manager to email me a copy of the invoice, I have no idea why he couldn't have done this when I asked him about it just days after I returned the vehicle but at this point, I was just happy to finally see it. The invoice that he sent me does not match the amount that I'm being billed for, I would call this the very definition of Fraud. The DRU Called me last week to ask why I hadn't paid, I told her about the discrepancy and she told me that she would send t the bill to collections if I didn't pay, I told her to go right ahead. The bill is now with a collection agency and due to the way that I have been treated, they will never see a dime from me. It didn't have to be like this, I was ready and willing to pay for the Actual Damage from Day 1 but they insist on dragging this out and shrouding the process in secrecy so that they can throw in fraudulent charges and outrageous Administrative fees after wasting a significant amount of my time. Therefore, I'm considering this matter closed and by the way Enterprise, don't bother putting me on the "Do not rent list", I voluntarily pledge never to do business with the rental car company from hell ever again. I hope it's worth throwing customer service out the window by farming out this process to the lowest bidder(probably the same kids that were selling magazine subscriptions door to door a decade or so ago) to save a few pennies. At least with the money you save, you can afford to hire Kristen Bell as your spokesperson so I guess that's something.