Enterprise Rent-A-Car

Like many others, I had a problem with Enterprise Rent-A-Car which I could not resolve with the rental site and filed a complaint here. I was asked by a Carol H., representing Enterprise, to send my information to care@enterprise.com which I did. I never received any kind of response. I posted a follow-up and Carol H. suggested I could contact their "escalation team" with the following message word-for-word:

"Mike C., our email customer service team does their best to respond to customer concerns as quickly as possible and in the order they are received. If you still have not received a reply to your inquiry, please feel free to call our Escalations Team at [protected]. Kind regards. - Carol H."

Obviously, I cannot contact the escalation team if the contact info is "[protected]". The only thing I can conclude after this kind of "customer service" is that the last thing Enterprise cares about is the customer.

My name is Reynaldo Gavile and I work for Labcorp.

I don't remember the exact date but I recently returned a car at your branch at 3581 Stevens Creek Blvd., San Jose, CA 95117 last December, 2021. It was the first time I encountered a lady in that branch (I'm use to dealing with just guys there especially, Angelo, the Filipino guy). She was talking to a customer while me and 2 other customers waited. After about 10 mins. I politely butted in and told her that previous Enterprise staffs just tell us to leave the returned key at the front desk. After she's done with that customer she went to my returned car inspected it and I left right away.

After 2 weeks I tried to rent again at Enterprise but was told that I'm now on the "Do Not Rent" list. I thought there was something wrong like miss payments between our company but I've learned that other Labcorp couriers are able to rent cars. It seems I'm being singled out. I tried calling at [protected] but they can't help me.

Today 1/15/2022 I rented a car at the riverside pierce, macon ga and both my liability insurance coverage + my major credit card were declined without a full explanation.. A female agent rented me the car after I used another debit card and added insurance coverage.. I discovered only after I left the store about 12: 30 pm that she also did not give me the rental documents. Also when I later called my credit card company the citi agent reported that my card was adequate for the full charge of the rental and other charges but no authorization had been submitted or denied on date for these charges. Also the declaration of insurance that I submitted to the agent today show that my insurance includes coverage for accidents /with compensation for rentals.. I was treated unfairly and overcharged for services that I did not need.

The Marbella office did not refund my 300 euro deposit for 2 weeks of using the car. They, without my knowledge, made changes to my contract, added additional insurance to me, which I did not agree to! My number is 50FB7J. I'm hiring a lawyer to sue you.

Attn Chris M.,
Invoice 100400-[protected]
Contract 4SBDWS
Receive a claim for 175.00$ and the following day went up to 265.00$ which was charged to my credit card without my consent no details for how fast i was going and cannot dispute it please look into it

I was put on the do not list because of a word of mouth from a manager who said I called him a loser. I asked to see these messages. I was then told I couldn't get that information. I feel I was discriminated against because of my skin color. I will never rent from enterprise again. I only won't to see evidence of the suppose to be message. This is very unfair I was a v.I. P customer for many years

I returned my rental car over 2 weeks ago now and have yet to get my $100 deposit back and I am also missing about $100 from authorized charges on my card that were not spend on the rental. I paid the difference of about $167 but there was well over $200 in authorized charges and I have yet to see that reflected back onto my credit card. Why does this take so long?

I Rented a car from DENVER INTERNATIONAL AIRPORT (DEN) CAR RENTAL. I paid for and parked that vehicle in the Parking.com BLOCK 162 LOT located at 1514 California Street, Denver, CO 80202. I was permitted for 24 hours from 8:55 AM on 09/19/21 through 8:55 AM on 09/20/21. Approximately 2 weeks later, I was informed by Enterprise that a parking ticked was issued for the rental car on the lot cited above for the time and date of 01:10 AM on 09/20/21, well within my permitted parking. I called Enterprise and explained the issue and sent them the requested documentation and they indicated that they would refund the charge to my credit card. That never took place and they firmly stood their ground citing a non-customer-friendly section of their contract with the following wording:

"...Renter consents to the payment of all Fines, Tolls and violations by owner, its affiliates, or a third party on Renter's behalf without advance notice thereof and acknowledges that such payment may prejudice Renter's ability to contest Fines, Tolls and Violations with the applicable authority." They also went on to say that they could assess their own fee for "costs incurred" to a maximum of $25.00; and yes, Enterprise charged my the maximum allowed under our contract.

My response to that is that no "Fines, Tolls and Violations" took place which means that Enterprise violated the contract.

So thanks to Enterprise Rental and Standard Parking/Parking.com, it cost me $108.50 to park one night in downtown Denver summed up as follows:

Initial parking-$15.00; additional fee-$0.35; parking ticked-$65.00; Enterprise add-on fee-$25.00; miscellaneous additional fee-$3.15.

When something like $15.00 parking in downtown Denver sounds too good to be true, it probably is. And get yourself a cup of coffee or two and sit down and read the rental contract with Enterprise. Maybe the "prise" in Enterprise is in reference to other surprises you may find in your rental agreement.

On November 23, 2021, I rented a vehicle from your Middletown, NY location before leaving I made the rep aware of cosmetic damage to the rear of the vehicle a note was made by the rep. On November 26, 2021, I returned the vehicle to your Vestal location with a full tank of gas and the only damage was the cosmetic damage that I made aware to the rep in Middletown, NY before I left the Enterprise lot. Today I get a FedEx letter with only two pages in it I have added them below. I had to search to find the company name that sent it and found it in the small print of the 2nd page. There is no address to send the incident report form that wasn't either there back to the company in small print. There is no phone number to contact these people either. So, can you explain to me how I am to dispute this within 30 days? They sent nothing, not the vehicle or what is damaged, so I can at least send them a proper dispute. And I will be disputing this because I caused no damage to that vehicle. I have never run across such an unprofessional company and am amazed Enterprise allows this shady incomplete and ridiculous attempt of looking for a quick buck. I have always trusted Enterprise but will now think twice before even looking towards your rental counter. Rental agreement #50KPQQ.
Derek Gardner

Leila (?) was very rude, didn't even acknowledge me when I walked in but I said hello & gave her my name. After checking in, we proceeded outside & went over any damage & the mileage. Then she proceeded to start reading everything in the contract to me even when I told her I was refusing all x-tra coverage but would do the gas with Enterprise upon return & I explained again that I didn't want to miss my best friend's Memorial & would like to get on the road as it was in Lake San Marcos @ 1130.
She continued reading the contract. I told her again that I have been renting from Enterprise for probably over 20 years & never been treated like this from any Enterprise. She told me I was rude & would not be giving me my reserved rental.
I had rented it for 4-6hrs after the memorial was finished & my car was ready for pickup. I had to drive down to Miramar to take my car to my mechanic for brakes & this was the office that I've always used when I needed a car for the past several years even when they changed locations on Miramar Rd.
I followed her back into the office & gave her the info that had been asked & she said out loud that she was not going to give me a car. There were a couple of customers in the lobby including the manager. I asked if I could get a ride to the San Diego East Miramar & that did not happen either. This was appox 10:41am

Julie was my best friend & her Memorial was in less than 40 mins from that time & I was still in Miramar.
The memorial was in Lake San Marcos. I had to call Uber to pick me up & drive me.

Thank You for listening, I appreciate it. I just wanted to explain my version of this incident.

I got a replacement vehicle in Kalispell Montana, I mentioned that the AC was not working to the manager and he said he would make a note of it. He also told me to go to the next enterprise, which was in Canada, and they'll exchange it there. They wouldn't exchange it and they told me I could return it but I was under a contract with my insurance company. So I took the van to dodge to get it looked at while I had enterprise in louisiana harassing me to return it. Tried to return the van and lost my phone prior. They wouldnt take it because I didn't have the reservation number, even though I gave it to them the day before.
The van gets stolen with all my stuff in it.
Enterprise is/has charged for the missing keys (understandable) but they also are charging for the broken AC. And reviewed my claim that it was already broken and still stand firm that its my responsibility.Enterprise wouldnt let me rent from them again so I had to pay a taxi $200 to get home. I had $5-10k worth of stuff in the van as well. I would've never been in Kamloops and the vehicle would've never gotten stolen if I didn't have that man harassing me to bring the vehicle back. Which should've been between him and my insurance company. My insurance company is also not paying for my loss but paying for theirs.

I rented a car from the Bethesda, MD branch on two occasions. On the first occasion they were under staffed and provided poor service. I was an hour late for work because the car was not ready at the specified time. When I rented the car the Manager Gabe Siva was overwhelmed with customers and got upset when I mentioned they should have more staff and I was going to be late for work. When I returned the call he tried to say I smoked in it which I did not and talked very disrespectful to me. He also threatened to charge me for cleaning but this time "he was going to let me off the hook" It crossed my mind to report him but I decided he may have been having a bad day due to the lack of staffing.

The second time I rented a car he remembered me and had an angry tone with me. Again there was a line out the door and I was an hour and a half late for work because they did not provide the car at the specified time. The car he gave me had not been cleaned and had sand from the beach in it, a half eaten sandwich and orange peels. When I returned the car he again accused me of smoking in it and I made it clear that I had not. He said I will decide if you smoked in it or not. He sat in the car and made me wait for about 15 minutes, When he got out of the car he again talked terrible to me and said he was going to charge me a cleaning fee and put me on a do not rent list. He very angry and I have never been spoken to in the rude, terrible manner that he spoke to me.

After I left I called customer service to voice my concerns and was told his manager would call me back. I waited and never received a call from the manager I then called customer service several time after that always being told his manager would call me back and that never happened.

The last time I called the person I spoke with said it was in the notes that I acknowledged I smoked in the car. That is a lie I NEVER acknowledged this.
When I requested a copy of the notes she said I had to go back into that rental location and get them Why would I do that when Mr. Silva was so apparently angry both times I rented the cars and spoke to me like I was dirt.

It appears that his manager did not do his job and just took his word for what happened instead of contacting me to hear what I had to say. If Mr. Silva is treating me so disrespectful I am sure he is doing it to other customers.

No one from enterprise has ever contacted me regarding this. I even called corporate office and they did nothing.

I plan on pursuing this matter not because of the money including loss time from my job but because of the principle of the matter. I have never been spoken to in such a disrespectful manner as Mr. Silva spoke to me. I will be taking this to small claims court.

My advice is to never rent from enterprise because it's all about money for them and customer service means nothing to them.

I had a reservation last week to rent a Ford Fusion when I got to the location I was advised that there was no reservation put in my name I showed the email and the confirmation number.
I was told I had to wait for 30 min so they could see if anything was available at this point I was already late for my client to do hair. I waited and then was offered a mini van or I could wait around for something to be returned I took the mini van and returned it with gas and cleaned I have not heard anything back regarding my deposit and normally if there are any discrepancies I will be contacted.
I just want my money back at this point that's all nothing free just my deposit back on my card or another rental for the amount owed

My car needed to go into the body shop for repairs so i made a reservation for a luxury car a month in advance but when i went to pick it up at the hulen, fort worth location i was given a ford SUV and told sorry this is all we have. After 2 days of calls and complaints i finally got a q60 which almost as soon as i left the lot had a tire start to go flat. at that time of day everything was closed so i was forced to go to the airport to get another car. All they had was a small truck which is what i have today. I was told i could exchange it at any location but i have called 12 different locations and they all tell me they can't help me and i need to go back to where i got the original car. the location i got the car is on the other side of town and would require me to take off work to go over there. i was also told they would not be able to bring me the car despite the numerous commercials saying they will. So now i am stuck with a truck i don't want and i am still getting charged for the luxury vehicle. i will not get my car back for another 3 weeks and i don't want to have to drive a truck for all that time. all my calls to customer service, the online chat and numerous locations have not gotten me any help. This is by far the worst customer service experience i have ever had with a company. How is it in 2021 there is no way to look at the available inventory in my area so that i do not have to call 12 different locations multiple times trying to find a car. I will never use this company again.

We live next door to Enterprise on the ground floor. When Enterprise is closed they leave on the air compressor all night or all day when they are closed on the weekend, There is no reason why an air compressor is left on when no one is using the vacuum or any other device that uses compressed air, It needs to be shut off. It is very loud.

Again I understand when the business is open no problem having it on. I went there twice asking it be turned off when the office is closed and twice I was shined on.

I will be contacting my NYC Councilman for the 39th District Shahana Hanif, NYC 311 noise complaints, 78 Police Precinct - Community Affairs Staff and SGT Keith Blunt our Neighborhood Coordination Officer.

It also is an environmental issue when it serves no purpose.
John Feddersen, 445 3 Avenue, Brooklyn, NY [protected] or [protected]@casualfridayspromo.com

Rented car at Panama City airport, day one car was fine next day car does not start tow comes and jumps car day 3 car does not start ask for new car after 5 phone calls to enterprise car is still not here, will never use or endorse this terrible company very poor customer service, lost out on 2 days of our family vacation and was not able to get to day trips we had paid for because of this company