Saint Louis, Florida
United States - 63105
The rental fees charged by the airport center are extreme. After the initial rental fee from the rental car company, there is:
1) "consolidated facility charge" — ok, every company's rent passed on the the consumer;
2) "transportation facility charge" — ok, the bus that gets you there;
3) "arena fee" — what is this?
4) "vehicle license fee recovery" — what is this? I didn't lose my license;
5) "concession fee recovery" — what concession??
6) "sales tax" — just more of the above but described with a little more honesty?
I recently rented a car in kc and these taxes added over $100 to the final bill.
I wouuld like for someone to please contact me. About several problems that have taken place with me as a...
Before arriving at the Enterprise Car Rental desk I called from home to ask what I needed to rent a car and I...
My son and wife (who has with Multiple Sclerosis) were given a rental car last week which was completely empty on gas. They were told to hurry to the nearest service station to get their own fuel. The car did however come with a strong marijuana smell. They knew the smell was odd but not exactly what caused it.
I accompanied my son in returning the vehicle today. After confronting the assistant manager about why he let my wife leave with an empty tank and whether we would be reimbursed for the fuel, I got a ridiculous story about "company policy". My response to this was a simple and straightforward "#". The assistant manager then wanted to correct me and tell me how my language was inappropriate. I assured him that my language was absolutely appropriate and that his company policy was the inappropriate part.
I also discussed the consequences of what could have happened if my wife had run out of fuel upon exiting the Enterprise location and been hit by another vehicle, or if she had run out of gas and forced to leave the vehicle in 100 degree Fahrenheit temperatures with Multiple sclerosis.
Empty fuel tank + marijuana + company policy = #! = Enterprise.
Micheal Goldstein threw us out of the branch and here is my angry letter to Darren Moon.
Dear Darren Moon:
I am Jean Henriquez and I have been am Enterprise customer for quite some time. I was very discouraged and disappointed by my last experience with Enterprise involving one of your employees by the name of Michael Goldstein.
I had made a reservation online for April 27th 2008 until May 1st 2008 to rent a standard car while I was in NYC for work for 5 days. With me was my general manager, Esther Garcia, whom I made the reservations under because I had misplaced my debit card. I had called the La Guardia branch two days before to make sure that I was going to be allowed to be added as a second driver to the rental. I was told that as long as I had proof that I flew in from another city that I would be allowed to be the second driver without any additional information but my driver’s license.
When we arrived, tired and with five bags of luggage, Michael Goldstein was the agent that was available to help us. Michael started asking us for all types of information, such as where we were going, contact information in New York, the phone number to the hotel we were going to stay in, my mother’s address, her phone number and the address to the hotel in Providence, RI where we were having our other conference.
I am lamented to say that I regret renting cars from Enterprise before this experience.in fact, two weeks before I had rented from Enterprise in Detroit, I did not have to give them any of that information Mr. Goldstein asked us for. Michael Goldstein was rude and upset me to an extreme. He had us there for 45 minutes trying to rent us a car. I had asked him to add me as an additional driver and he wanted my information in which I gave him my driver’s license, cell phone number, and home address. He wanted a credit card and I told him that I did not have it with me because I had misplaced it along with my debit card. He proceeded to tell me that he could not add me as an additional driver.
Michael continued harassing us for information. After a while, he claimed that his computer locked up and passed us over to another agent to help us. The agent, Alex, was again taking our information and moving along with the rental when Michael came out of nowhere and told Alex to cancel the reservation. I asked him what he meant and he said that he wasn’t going to rent us a car. At this point I asked to speak to the general manager. He came around the counter, got on his cell phone and circled the building outside and came in to tell us to go outside to talk. I refused to go outside because we didn’t do anything worth having to go outside of the store to have any kind of conversation. Mr. Goldstein threatened to call the police and continued taunting me with that threat. As you can imagine, I was very angry and felt utterly baffled with how extreme he was taking the situation that should never have reached this level of discourse. That was when another manager stepped in to try to diffuse the situation. Michael threw us out of the property and we had to pay for a cab in order to rent a car from another rental car company.
I called a few times to speak with you and you were never available. No one tried to help us. Mr. Moon, I hope that you will take the proper course of action in disciplining and hopefully terminating your employee Michael Goldstein. I will be posting this letter and sending it to everybody I know, letting them know of my experience with Enterprise and how they did not care. Tripadvisor.com, myspace.com, craigslist.com, and angryconsumer.com are only a few examples of the places I plan to present this information to the public.
I hope that this experience and my willingness to make it a public matter will motivate you to do the right thing. Know that you lost a valuable customer and will lose many more due to my efforts. I will not be taken lightly. I’m sure you will review your customer service policies with the rest of your staff.
I was a victim of auto theft. I went to enterprise to pick up a car. Even though insurance paid up to 500.00...
A deer hit my car and I rented a car from Enterprise Rental Car in Oxford, NC from Steve, the manager.
He told me I had to pay $25.00 for the car and I would receive the refund of that amount. When we walked out to the vehicle, he told me about the insurance in the amount of $17. After 2 weeks, I returned the car on Friday, May 9th. I
told him to make sure u send me my refund and he said ok. After checking my account, I had a checkcard transaction pending in the amount of $282.30 for Enterprise. I called Enterprise and talked with Steve and I told him this
amount was taken out of my check without my permission. He told me it was for the purchase of the insurance for the period of 2 weeks. I told him, maybe I misunderstood u. I thought the $17 was one time purchase just for that amount
of the insurance not for 2 weeks. He said he explained that to me. I told him if I didn't have to purchase insurance why didn't u tell me. He said he did, but he didn't. I asked him about $25 and he said that was applied to the insurance. He said this was on the contract, but I didn't read it. The copy was in the car and he got it when I returned the car. He didn't give me a copy of the receipt. I told him I want my $ back, he said he can't do that. I told him I don't have $ to give your company. He was not professional in explaining the
insurance information, didn't tell me this amount will be taken from your account. On the receipt the amount was $25 and this amount was taken out of my account. When I returned the car and checked my account on May 9th, this
transaction was taken from my account. Called him twice today to discuss my complaint and told me he would call me back, but he didn't. They owe me $307.30
I had been a long time customer of Enterprise Rent A Car in Franklin, TN. One day I started receiving call...
I rented a car from enterprise on 04-01 in which the representative misrepresented the insurance when I...
About two years ago in May or June of '06 my automobile was stolen. My insurance company provided me with a rental car (Chevy Aveo) from Enterprise Rent-A-Car for about 30 days. Fortunately my automobile was recovered and my insurance company took care of the repairs. After my automobile had been repaired I took the rental car back to Enterprise Rent-A-Car. Upon returning the rental car we did a walk around of the rental car to make sure there were no damages. There was two Enterprise associates, my father, and I doing the walk around. One of the Enterprise associates noticed that the headlight on the driver side of the rental car was askew. The Enterprise associate then proceeded to get down on all fours and look underneath the car and behind the front bumper. The Enterprise associate then reached up in to the area and proceeded to pull out a towel that had been lodged behind the lamp apparently in an attempt to keep the lamp in place! I was completely surprised that someone had lodged a towel in there in an attempt to keep the lamp in place. The Enterprise associate then started questioning me if I had put it there or if I knew how it got there. I told him I had no idea how it got there and that I did not lodge a towel in there in an attempt to hold up the lamp or for whatever reason it was in there for. I did find it odd that the Enterprise associate seemed to find the problem rather quickly. Almost as if he knew, but I doubt it.
I denied any claim to the damages and told them I was totally unaware of any of it. They didn't care! Enterprise Rent-A-Car had the rental car repaired and when I was told that I owed 750.00 my father and I were outraged! We received an itemized report of all the repair work performed and were blown away that the whole entire bumper had to be replaced, the grill had to be replaced, the lamp had to be replaced, and even something about a new gloss finish! They want 750.00 for something I did not do! I did not, however, sign up for the insurance package and they told me that if I had signed up for that, that I wouldn't be liable for any of this. I understand this but 750.00??? That's outrageous! I think they tacked on some extra repairs and thought that I'd pay for them!
So it is now almost two years later and it is now in collections. Today I received a phone call from Wakefield & Associates claiming that I have 24 hours to pay or this matter will be in the hands of the courts. They said it is my word against theirs. But I do not understand how an askew headlight amounts to 750.00 in repairs and keep in mind I didn't even do any of the damages. Why not go after the previous renter of the rental car or the one before that or every single person that rented that vehicle. There is no proof that I caused the damages to that vehicle and you know why there is no proof? Because I didn't do it!
I was almost going to pay them and get this over with but after doing some research on the internet about how horrible Enterprise Rent-A-Car is and listening to my father I believe this is a matter for the courts.
On Jan 7, 2008, at the suggestion of my insurance company (Geico) I rented a car from Enterprise car rental...
It was the morning after I had been hit by an uninsured motorist who ran a red light. My car was totaled and...
I took my car to the mercedes dealers in fresno to have my car serviced on monday the 10th of december 2007. That weekend I had gone christmas shopping for my nieces and nephews I had the bag in my car since I was leaving my car there I took my bag rented a car from enterprise that sits inside the mercedes dealer and placed my bag in the trunk. I then went to work forgot about the bag took the care back to mercedes because mine was ready and I forgot the bag. As soon as I remembered I called them a couple hours later and now there all just telling me "we did not see anything" in other words im out my gifts about a $200.00 value. If you cant trust them with $200.00 worth of xmas gifts at the mercedes dealers how can we trust them with our cars with thousand of dollars. I am very very mad and also sad at the fact that my family is not going to have xmas gifts. Thanks alot enterprise and mercedes in fresno
I rented a car from enterprise at 2301 W. Sample Rd. Pompano Bch, Fla.33073. On Sept. 28,2007. I returned the car back on
Oct. 1,2007. The amount for the car were $135.01. Enterprise failed to credit my account with the remaining balance of my $250.00 which they with held for the deposit. I contacted enterprise on Oct.5,2007 to see what the problems were concerning my credit. I spoke to Andy the assistant manager he inform me he were going to take of it it were never done. I spoke to John Savino the branch manager, he inform me he were going to take care of it and give me a call back. Nothing were done. I never received a call from John. Until I reported him to there corporate office. I called and complained to there customer care center [protected] nothing done. I called Jaime Pages at the corporate office to inform her of the problem she also said she were going to need a copy of my bank statement I faxed it over to her On Oct. 29,2007, never received a call back from her. I initiated all the calls concerning my money. Jaime Said she were going to speak to John. Nothing still not taken care of. John left me a message on my home phone on Dec.4, or 5th for me to call him. I called him back he pretended he had no clue as to why he needed to contact me. I began to tell him that Jaime Pages the secretary of the ceo told me that she see that the transaction were done indeed wrong. He stated he were going to contact her at get back to me, no phone call as of today from John. He totally ignored me and my situation. I left numerous messages for him to return my call he never did. I spoke to Stephanie one of the Managers and left my contact number. He never called. I called him On Dec. 5,2007 to see what the status he inform me to contact there accounted and that Jaime had no glue as to what I were speaking about. On Dec. 7, 2007, I contacted the customer care center again for the 4th time, I wanted to speak to someone on a higher level to get this resolved. I spoke to Don one of the customer care mangers he then got enterprise on the phone, we spoke to Stephanie again she informed me she gave John the message, they were going to take care of the problem on that day. Nothing has been resolved as of yet. The account after I left her a message on Friday morning De.7,2007 she called my home and left me a message while I am at work. I left my work number on numerous accounts no one would ever call they would call the home when I'm not there. I would like for someone to take care of this problem I have been battling with them Since Oct. 5,2007. All I've been getting were the run around. No one seems to care or want to conclude this matter. I would like to be credited back to my account from the remaining of my $250.00 dollars. This is why I am sending this complaint against enterprise, because they have handled my situation in a very disrespectful manner and a lack of concern, concerning a customer. I have never gone through this with enterprise before. I have been renting cars from them for a very long time. This is the first time I ever ran into this problem. This enterprise does not have a concern for there customers. I think the company needs to review who they has working for them. These people are giving enterprise a ban name as well as a ban repretation. I will never rent a car from that enterprise again.
Enterprise is taking advantage of the consumers. Here's our deal. Our Insurance Agency arranged with...
On 9/5/07, my insurance company provided me with a rental car due to my car being in an accident the day before. The rental car was given to me with less than 1/4 tank of gas. After work (a 15 mile drive), I got 10.72 gallons ($30.00) worth of gas at a gas station near where I work, so I would make it home. The car died on the way home, now they are saying it had 15 gallons of "contaminated" gas and are suing me for almost $700.00 worth of damage, when I only drove the car a total of maybe 18 miles. My position is that the 4.28 gallons of gas that was in the vehicle when I got it could have been contaminated and no one complained of bad gas at the station that I got the gas from. Enterprise is saying that "the renter is responsible for damage to the rental vehicle regardless of fault of negligence." Absolutely Ludicrous!
Enterprise Rent A Car - www.enterprise.com
After waiting with about 10 others for Enterprise to open so that we could check in our cars in order to make it to the airport, the young woman checking in my car thought that it would be nice to tell me about how she was being "punished" by being scheduled to work the early Sunday morning shift. While obviously unprofessional, her chattiness with all of the patrons held up many of us who needed to get to the airport. As a result, I missed my flight.
I rented a car 09/04/07 and returned the same day. The only outside damage was a mark on the front. I alway...
I rented a car from Enterprise in Killeen, Texas because I had to make an early morning appointment on Saturday morning. The rep advised me I should get the weekend special because the office was closed on the weekends anyways. I picked up the car friday evening and on Saturday morning proceeded to go to my appointment that was 50 miles away from my home. As soon as I got on the highway the tire was flat. I called the company to get the roadside assistance but they said it would be a few hours. I was told to put the spare tire on myself if I wanted to make my appt. On Monday I brought the car back and told them about the flat tire and being late to my appt. They could care less. The rep told me the tire had sidewall damage. He told me I must have parked too close to the curb that night. The thing is is that I parked the car in a carport away from any curbs or sidewalks. Then he calls the manager. The manager gets the tire and starts poking around with his key and tells me he found a hole and that someone must have slashed the tire. Now that they are claiming the tire was slashed, they tell me I am liable for that. I told them I had my own insurance but they said it did not matter because tires and stuff must be paid out of my own pocket. I tried to ask them if they could determine if the tire was damaged the night I picked it up but they wouldn't hear a word of it. They were extremely rude and accused me left and right about damaging the tire. Now they are going to try to notify my insurance. If anything, I don't feel I should be charged for the day the tire was flat and ruined the whole reason I rented the car.
I had never rented a car before and wasn't familiar with the process. I feel I was taken advantage of because of my inexperience. They didn't even walk me TO the car, much less around it to look for damage. I never signed saying I agreed to the condition of the car beforehand and now they're trying to charge me for scratches on the underside of the bumper. This never happened while I was driving, and I was the only one that drove the car. No one I have talked to will listen to my complaint. Sometimes they're even rude. They'll only say, "You have two options: 1) you can pay us now, or 2) we can send this to a collection agency". They also claimed that I WAS taken for a walk-around, which is an outright lie. No one I have dealt with has taken me seriously, but I am not letting this go. I know customer service - I've worked in the industry for years - and this is some of the worst customer service imaginable. All of their arguments are irrational and insubstantial, and they WILL NOT listen to my very legitimate and rational complaint, nor the plain fact that I never signed the portion of the contract agreeing to the condition of the car beforehand. I will never use Enterprise again.