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4.1 942 Reviews

Enterprise Rent-A-Car Complaints Summary

724 Resolved
198 Unresolved
Our verdict: You can expect a very good level of service from Enterprise Rent-A-Car. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Enterprise Rent-A-Car reviews & complaints 942

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9:18 am EDT

Enterprise Rent-A-Car Rental deposit

I was charged two full deposits on the same rental, because I extended the agreement by 2 extra days. When I returned the car there was no damage inside or out. I would have expected to have gotten my deposit(s) back, but I've been waiting on my deposit return since about June 26, 2021. Ive called and spoke with customer service in August. Enterprise said that it would be my banks fault, as they immediately release the holds on deposits, and that they didn't see anything, but that they would investigate it and get back to me and of course they never did. Now I've contacted the bank and the bank won't even approve the dispute because of lack of information from Enterprise and no one can tell me where my deposit is or why I never go it back! It's highly upsetting because this is pretty much the only company I liked using prior to this incident.

Desired outcome: Explanation and/or deposit return

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12:05 am EDT
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Enterprise Rent-A-Car Atlanta hartsfield rental center

I had a rental reservation and was turned away because my return flight was booked earlier that day. I drove in from Michigan to watch my grandchildren while my daughter celebrates her birthday in Mexico for a week. She's set to fly out at 6am. They said I have to come back at noon tomorrow and I can be allowed to continue with my reservation (even though the flight booking date still would not be 24 hours) I asked if I could speak to a manager because I felt like Rine (if that's even his last name) racially profiled me. He wasn't friendly with me as he was with the white customers. Then the black manager name Jasmine walked up. He briefed her on what the issue was. She then said it was a RED FLAG that the flight was booked same day when my assistance with my grandchildren were last minute. This inconvenienced my daughter with her trip out of the country tremendously. I feel like I am being treated like a criminal. I met the criteria requirements. I went to look up the "policy" to find I am within rental rights of the policy. I am extremely disappointed in the treatment I received tonight here. I never had these type of issues. I would like the employees involved to be reprimanded. I am calling an attorney tomorrow to discuss the discrimination I encountered as of I were a criminal or because my daughter wore her religious headdress!

Desired outcome: Employees suspended or fired

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3:31 pm EDT
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Enterprise Rent-A-Car Rental Car

My complaint pertains to the reservation process in the Evans, GA and Martinez, GA locations. On at least 3 different occasions I have made reservations only to get a call one or two hours prior to picking up the vehicle to be informed that the locations do not have vehicles. I've used the customer service department for assistance and even the escalation department. I was informed that I would get a call back within an hour, but never received a call. I then called back only to be informed that they would contact me within 3 days. My travel plans were ruined as this appears to become a routine practice. I've been a member for approximately 15 years and the service continues to decline. No resolution for the customer! My recent reservation number is [protected]. I'm a part of a cooperate account and seriously thinking about using another company for future travel plans. FROM an Extremely dissatisfied long term customer

Desired outcome: a response other than we are sorry this happened. This is a consistent problem

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6:05 pm EDT

Enterprise Rent-A-Car Racism confirmed: enterprise rent-a-car reservation [protected] at mount vernon

Good afternoon. I have made 2 complaints just now.
I had a reservation for a while now and went to pick up my rental - per the attached confirmation below.

Can someone please advise as to why I have no vehicle on file and no reservation in Mount Vernon. I went there with my spouse, we stood outside in a line in a respectful manner with face masks on... to then be told that... said manager wakes up after 6am... he gets in early and there are no cars/vehicles available. A a system wide issues... there's just no cars!?

How Exactly is no vehicles available when 2 African American folks arrived after we did and they were able to get a vehicle and switch a vehicle for rent.

On top of this... a Caucasian guy walks in and was able to pick up a vehicle - while my spouse and I was told that there are no vehicles for miles?

Please advise, because as far as I know, the person that didn't try to assist us should be fired!
Talk about very ride and abrasive... all in my face about how Enterprise don't have any vehicles and this is an unfortunate situation.

No no no, I am very sorry. I am not a one - off customer. I have silver membership with Enterprise.

What Mount Vernon should have done was their jobs!
The guy who who decided not help us, didn't even say, let me give you a vehicle and you can exchange it tomorrow... that would have been more than fine and also acceptable.

The Mount Vernon center should have called or text me about this matter from yesterday, today or otherwise.

I called that location all day, ALL DAY LONG and no one picked up the phone or mentioned anything to me about the fact that it's covid times and they don't have any vehicles?... but they surely had vehicles for the other 3 people that arrived after my spouse and I?

No sorry, that's unprofessional and also racist.
Obviously someone needs to be put on probation because they are past racist, racist, racist!

You guys are lucky that this ain't on social media... because it can easily be escalated...

How Does Enterprise run a company this way with lazy, undignified, racist customer service agents?

How? I am embarrassed, upset, inconvenienced and annoyed!

Can someone please return my call about those situations?

I still don't have a rental, per my reservations below.
Please advise what is being done about this matter?

Thank you,
Althea Woolcock
[protected]
[protected]@yahoo.com

Sent from Yahoo Mail on Android — Forwarded Message — From: "Enterprise Rent-A-Car"
To: "[protected]@yahoo.com"
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Desired outcome: I would like a rental vehicle for 9/10 - 9/17th, since my new reservation was not honored today

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9:01 am EDT
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Enterprise Rent-A-Car The car reserved is not available

I reserved a full size car from 9-4-21 to 9-6-21 and checked in on 9-2-21 and received a confirmation by email. When I got there they didn't have any full size cars available. Though they could upgrade the car to a compact SUV, Hyundai Kona, the trunk is much smaller than a full size car, like Camry or Sonata. I had many kids stuff, such as kids bike, wagon, chair, which I couldn't fit all in the Kona. They told me I can upgrade to a larger car but with $29/day extra charge. My itinerary was scheduled so I couldn't cancel it. I had to take the larger car and paid additional charge. I think it was not fair to me as it was not my mistake. It was not subjective to me to upgrade the rental.

Rental agreement is 4BLBNS.

Desired outcome: refund the extra charge

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9:06 am EDT
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Enterprise Rent-A-Car Wrong charge for rental

Confirmed rental for pickup truck for 2 weeks @ $653. Arrived to pick it up and no truck at all was available. However, the attendant said he would give me a free upgrade me to a large SUV if I agreed. Now I see I was charged $953.07 instead of the $653 promised.

Desired outcome: Give credit to my credit card for the over charge

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6:24 pm EDT
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Enterprise Rent-A-Car Service

I reserved a car on 9-1-21 and received a confirmation by email. I was dropped off because my car was in the shop. When I got there suddenly they didn't have ANY cars available. I was left stranded in Perris. This is unacceptable. I was left walking around not knowing where I was or what to do for over an hour in which that time my cell phone died.

Desired outcome: Free if charge rental for 1 day

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6:03 pm EDT
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Enterprise Rent-A-Car customer service at hurontario and camilla location

I have been renting from enterprise for the past 2 and a half years straight. Recently, the price increased and due to the pandemic I can not longer afford the prices to rent a car. I spoke with Boppy, a representative at the Camilla location, and told him that I would be dropping off the car but I would require a ride home. He stated that he was not going to do that as it is not company policy. He then placed me on hold where I heard the automatic recording say that enterprise does pick ups and drop offs. After explaining to him that I had someone drop me off before, he stated that he will not do it and I would need to find my own way back. I think that it is disgusting that I WAS a loyal and long term customer and a simple drop home should have been provided since it is in the company policy. I am furious! Plus I just found out that the rates are dropping in 2 weeks from an employee that cleans the cars. Why was I not informed? Is this how enterprise handles long term customers?

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10:00 am EDT
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Enterprise Rent-A-Car Chad Hendricks

My husband lost his job due to covid. We are struggling just me working one day out of the blue Chad Hendricks sends me a letter stating I was overcharged with a check of course not expecting this letter or check I'm feeling blessed to have some extra money for bills so I deposit it to pay bills then this Chad Hendricks tells me emails me and says oh my bad that check was sent out by mistake you owe me that money back what why did you mail me the check for then he sends me another email stating I owe 5000 this was for last year I'm like omg so I'm on the phone calling my insurance company on the phone with them forever there like no that was paid for then Chad Hendricks emails me again and says oh my bad a typo what do you mean like why is this man playing with people's emotions. I don't get it I didn't ask him to send me a letter stating I was overcharged and here here is this 500 check why mail it to me I'm already struggling ne thinking its a blessing this Chad Hendricks talking about suing me this going on my credit Chad Hendricks this is your fault why send out letters and checks and then want it back me and my husband yes is struggling I didn't ask for you to send me this letter and check just because it was your accident I don't get why even send it to me in the first place thus Chad Hendricks has made our lives a living hell because of his mistakes he's so smug like oh well no not oh well this is all your fault anyways I don't have the 500 he has to be stopped with his accidents and typos people like me our struggling right now with there husbands losing there jobs to covid then you Chad Hendricks with your smug attitude all I'm trying to say is this man has made my families lives a living hell with his threats typos and accidents

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4:13 pm EDT
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Enterprise Rent-A-Car Deception about supplemental insurance

I was recently involved in an automobile accident in which I was not at fault. My insurance company referred me to Enterprise for a rental while my car was being repaired. I rented a vehicle from the St. Pete Beach location on May 24, 2021. I declined the supplemental insurance at $20/day but the agent told me the supplemental insurance was required and not to worry, the at fault driver's insurance would be covering it anyway. That was not true. I was charged $800 and when I contacted Enterprise about it, the [person handling my account told me the agent shouldn't have said that but he would look into it and get back with me. He did not. I then contacted customer care who told me a regional manager would contact me. They did not. I tried emailing the [protected]@enterprise. The same person who was originally "handling" the issue called me. I could not answer the call as I was at work. I called back 10 minutes later and the phone rang and rang until I got the message "this caller has a voicemail which has not been set up, please try your call again later". I have since called 4 times and have not reached him and have been unable to leave a message. He has also not attempted to call me again. When scouring the internet, trying to find a way to address this, I have come across numerous reports of this exact same thing happening to others. This is completely unacceptable. It is quite obvious this is a predatory tactic employed by Enterprise. I am a school social worker who was hit by an at fault driver and Enterprise Rent A Car used that as an opportunity to deceive me out of $800. Which by the way, is the cost of my mortgage payment. I was injured in the accident, have missed work and was also deceived by Enterprise Rent A Car. I can supply all the contact information, receipts, etc. to any interested party. Quite honestly, this looks like a class action lawsuit to me as this is a common practice by Enterprise Rent A Car.

Desired outcome: Complete Refund

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8:39 am EDT
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Enterprise Rent-A-Car Wouldn’t refund my deposit and costumer service

I have already emailed the company and called several times. Has not refunded my deposit . I was taking advantage of after a car accident I was in selling me extra insurance I didn't need and knowing the other parties insurance wouldn't cover it. I called and complained and the manger said the only throng she could do was meet me half way and refund me half the extra insurance. I had to pay over 1600 out of pocket for the car I wa told all the wrong info.

Desired outcome: Want refunded

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1:39 pm EDT
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Enterprise Rent-A-Car Enterprise cancelled my reservation and have still not reimbursed me

I reserved and paid for a van to help move things to a new apartment. Everything was planned for the move. They canceled the night before. They said they would reimburse me, and that it would take 10 business days. It's been almost a month and nothing. call them, nothing. Bunch of scammers. I will go out of my way to never rent a car with them again, and preach to everyone I know to do the same. I'm shocked that a business like this can carry on

Desired outcome: I just want my money back. thieves

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9:51 am EDT
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Enterprise Rent-A-Car I am complaining about being discriminated also deposit was taken.

I'm writing in regards of floral park enterprise when I arrived to get a rental car the guy nick and I go to look at the car we look around the car we never look at the roof of the car only the sides front back also gas and mileage then he gave me the keys and when I bring the car back nick and also the supervisor go look at the car and come back and tells me it's a small dent on the roof of driver side door that you cannot see but the supervisor tells me I did it I had the car for 2days and also I explained to the supervisor that nick did not look at the roof of the rental car because I came outside with him but he doesn't believe me because I have tattoos and I'm a young black man so he gets the manager and I explain to the manager what happens and she goes to talk to nick and the supervisor then comes back outside tells me she's not filing a claim against me but my account is being froze then she also says the car smells like smoke I don't smoke I have seizures and I get a car wash before I bring every rental car back so today I get a call from my insurance saying enterprise filed a claim against you so I feel I'm being discriminated because I'm a young black man with tattoos.

Desired outcome: My deposit back also a write up on the management and supervisor there

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5:45 pm EDT
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Enterprise Rent-A-Car Billing for damage that is not responsibility

My name is mary mau and I rented a car from enterprise rent a car in june of 2021, I requested mid sized car similar in size to my own but didn't go back inside to complain - which I should have because I knew everything about this rental was wrong. I never even got a copy of the rental agreement... The car he rented me was a toyota rav 4. A suv. It was dirty very dirty and very worn it has a huge hole in the floor mat under the gas pedal from someone's heel.. And that is very hard to accomplish. Even very old cars don't have that type of wear. Regardless my friend commented that it must have been a personal vehicle or maybe they just got it at auction because it was so unmaintained. Then the power steering goes out. No warning lights on the dash. Nothing. So I head home. I check my messages and the gentleman who rented me the car from enterprise has called and requested I come present another form of payment since it was taking longer than expected to fix the hail damage to my car than expected they had exhausted the first credit card. Enterprise is literally less than a two min drive from my house so I just go. When I get there I tell them its a horrible rental and inform them the power steering went out. After getting a snyd response as if that wasn't possible I was told they would look at it after they got my credit card info. So they finish that go outside they looked at it backed it up, repark it and then come back inside with all my stuff from the car. Told me that yes the car did not have power steering. I never signed anything agreeing to pay for any damages. We never did a walk around the car. In fact I never got a copy of the rental for the rav 4. I'm told that they are going to rent me a different car. A totally different sales associate writes up a contract this time after we do a walk around and I sign it he hands me my copy of the agreement and the key and I leave in a nice rental that is worthy of $100+ a day. I return the car after hrs. And drop the keys in the box. That was in june and the first part of july. And in august I get a bill from them for "damages" that didn't happen while I had the car &that were not even fixed. I was billed for the diagnosis. And the towing,. But no actual labor to fix the "damages".
They sent pictures of the tuck - but not what the tech claimed to find under the hood in the wheel well that bent the struts and control arms... I am not going to pay for something I didn't do. Whos to say the tow truck driver didn't bend the control arms or struts trying to get it on the tow truck? I mean I find it hard to believe that from an "unknown impact" that left zero visible evidence on the exterior of the car that I was able to bend the struts ect... Or whatever they are claiming.. Its not even really clear what exactly the damage was because all they had done was a diagnosis. And if this were true than it would have or should have been reported to carfax which it wassnt because I bought the carfax. It looks like they are trying to bill me my insurance for maintenance on their car. I mean I should be suing them for renting me a unsafe vehicle in the first place. Thank you for your time.

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1:29 pm EDT
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Enterprise Rent-A-Car car rental through USAA

Today, 11 August 2021, I was denied a rental because they would not accept my USAA VISA debit card payment. They insisted I use a credit card which was not also a debit card. I have several credit cards but I was not carrying them with me. They were 30 miles away in my RV in which I am staying/traveling.
In their own rental agreement which was emailed to me as a reservation, it specifically states that debit cards are acceptable. They left me standing in the street 30 miles from home. Neither I, nor any of my family (15 grandchildren, most of whom are of driving age, will ever have anything to do with them in the future. A copy of this complaint will also be shared with USAA.
Larry Hanson, LT, USN, ret

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9:46 pm EDT
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Enterprise Rent-A-Car Rental car overcharge

In the 7/12/2021 morning, I went to an enterprise store and planned to rent a car, but the worker in the enterprise store told me that I owe enterprise $300 and I'm in renting block list.

I checked all my historical email, I had an accident and car repair in April 2019 and I rented a car from 3425 N Halsted ST, Chicago, IL 60657 store from 05/07/2019 to 05/16/2019. Before I picked up the renter car, I had gotten a confirmation email from enterprise that my auto insurance company had authorized a rental for me with enterprise-rent-a-car.

But enterprise did not charge the rental fee from my auto insurance. I also checked my historical Discover credit transaction log and found that enterprise also charged $300 from my credit card on 11/15/2019.

My questions are 1. Why enterprise did not charge the rental fee from my auto insurance? 2. Enterprise charged $300 from my Discover credit card, why I was added to enterprise blocking list?

I called enterprise several times and sent several emails to enterprise, and also chatted with enterprise online. Almost 1 month gone, the issue is still not resolved.

Thanks!
Clark

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Update by ClarkZhou
Aug 26, 2021 1:30 am EDT

I still does not get response from Enterprise

Update by ClarkZhou
Aug 10, 2021 5:57 pm EDT

I already sent email and information you mentioned to Care@Enterprise.com
Thanks!
Clark

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5:27 pm EDT
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Enterprise Rent-A-Car Tire replacement

I was put in a 2019 surburban with approximately 50000 miles had a tire go flat in Sandy Utah was sent to pep boys in Sandy Utah tire needs to be replaced and no one will get back with pep boys to ok tire replacement so my local enterprise in Fort Collins told me to pay for it and get reimbursed.Wake up and take care of the customer fix what's broke.4 hrs delay so far because of your incompetence.Was just ready to send when pep boys said it got approved.Thanks but you need to have a new system to stop the delays. Thanks Kevin Coker

Desired outcome: If you use a vendor trust that vendor to do the right thing or take your business somewhere else

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11:04 am EDT
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Enterprise Rent-A-Car Overall maintenance and inspection of vehicles

I was in a Rental from this company on July 6. The first vehicle I did not feel safe to drive. Me thinking like most car companies take care of the routine maintenance right? Wrong, the vehicle tires was on 32 pounds on the entire driver side of the vehicle. The alignment of the vehicle was off as well. I personally had to put some air in both tires however the next day both deflated back to 32 pounds. I even have a card statement showing where I tried to air up nothing. I'm driving at speeds of about 45-50 mph and all of a sudden pop the tire blows out. I truly wish that OCC should do an investigation on Enterprise. You send me a bill for shock replacement. So clearly the shock was already previously bad. Next thing I know I'm being billed for damages to a vehicle and then received a second bill for towing. Seems like Enterprise doesn't want to take any accountability for their vehicles and for that matter have any concerns. One of the reps even asked me on the phone was I on 35 fwy. It's truly a scary feeling when your not in your own car and having to rely on a company that doesn't car for the safety of rental agreements.

Desired outcome: Next step is to look into a class action lawsuit.

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7:58 pm EDT
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Enterprise Rent-A-Car Help roadside assistant but received no help!

We reserved a truck and when we called to make sure that we were getting a full size truck they didn't have any available. Then we got a Tahoe brand new less than 10, 000 from Jax to our Key Largo destination. Half way their we were by Okeechobee, FL when the car started making popping noises shaking just acting like it was going to shutdown. Pulled over and call roadside assistance and was told to go to a enterprise site 17 min away even though we told the guy that the car wasn't safe to drive. We were on the way when my husband spoke with the office we were being sent too and they said they had no cars. We ended up at that office for nothing they were open to 5 pm. We got there at 4 pm. No help there only to find out that my husbands information was incorrectly put in and the people on the customer service end were not willing to fix it only to hang up on my husband. We left after 5 to try and make it to the Palm Beech international airport to see if they could exchange the vehicle. Crossing our fingers we drive through a lighting storm extremely bad weather hoping the car didn't stop in us while we tried to contact customer service. Finally we made it to the palm beach when we spoke with someone that said they would have a vehicle waiting for us only to find out there were many at the airport. Spoke with the person again to find out that he was sending us to a location that didn't exist. 1000 Turnage rd which doesn't exist here. Sent to another one where they would not exchange for an suv but would only give us a Dodge minivan when they clearly had other SUV's barely fitting all our things. So roadside assistance was a joke and for my husband, 10 yr old twins, including myself it was a scary driving praying that we would be left on the side of the road. Lastly 4 1/2 hrs later we are on our to finish the 3 he dr to the keys.

Desired outcome: Would have like the same size vehicle or at least SUV

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8:47 pm EDT
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Enterprise Rent-A-Car My Deposit

I turned in my rental and did a thorough walk around, no damage found. I get a call from Enterprise 30 mins after the walk around stating they found trunk damage which was puzzling because we just did the walk around. My deposit was taken from my account and I was given the run around every since. I told them I wanted to file with my insurance since they lied and a claim never been filed. I was told that my insurance won't pay for it anyway. I was also told my claim was 306.84. That the 6.84 would be waived. Now I'm being harassed saying I owe 6.84 after being told it was being waived. I'm very disappointed in this experience and after over 15 years of renting vehicles with enterprise, this will be my last. I would greatly appreciate a response and a much better resolution. I have already proceeded to speak to my insurance to do an investigation due to what all I have experienced and what I have been put through.

Desired outcome: 300

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Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.

Enterprise Rent-A-Car In-depth Review

Company Overview:

Enterprise Rent-A-Car is a well-established car rental company with a rich history. Founded in 1957, it has grown to become one of the largest car rental companies in the world. The company's mission is to provide excellent service and value to its customers while maintaining a strong commitment to integrity and community involvement. With thousands of locations worldwide, Enterprise Rent-A-Car offers convenient rental options for customers around the globe.

Services Offered:

Enterprise Rent-A-Car offers a wide range of vehicles for rent, catering to various needs and preferences. From compact cars to SUVs and luxury vehicles, customers can choose the perfect vehicle for their travel requirements. Additionally, the company provides convenient pickup and drop-off services, making it easy for customers to access their rental vehicles. Insurance options are also available, ensuring peace of mind during the rental period. Moreover, Enterprise Rent-A-Car frequently offers special promotions and discounts, allowing customers to save money on their rentals.

Customer Experience:

The reservation process with Enterprise Rent-A-Car is straightforward and user-friendly. Customers can easily book their rentals online or through the mobile app, ensuring a hassle-free experience. The company maintains a large fleet of vehicles, ensuring availability and a wide selection for customers to choose from. The vehicles are well-maintained, clean, and in excellent condition, providing a comfortable and enjoyable driving experience. Furthermore, Enterprise Rent-A-Car prides itself on its exceptional customer service and support, with friendly and knowledgeable staff ready to assist customers throughout their rental journey.

Pricing and Fees:

Enterprise Rent-A-Car offers competitive rental rates and a transparent pricing structure. Customers can easily view and compare prices online, ensuring they get the best deal for their rental needs. While additional fees and charges may apply, such as fuel and mileage fees, the company is transparent about these costs, ensuring no hidden surprises. Insurance options are also available, and customers can choose the coverage that best suits their needs and budget.

Fleet Maintenance and Condition:

Enterprise Rent-A-Car prioritizes vehicle maintenance and adheres to high standards. The rental fleet is regularly serviced and inspected to ensure optimal performance and safety. The vehicles are relatively new and well-maintained, providing customers with reliable transportation. Safety features and equipment, such as airbags and anti-lock brakes, are available in all rental vehicles, further enhancing the overall safety of the driving experience.

Accessibility and Convenience:

Enterprise Rent-A-Car has a vast network of rental locations, making it highly accessible for customers. Whether in urban areas or remote destinations, customers can easily find a nearby Enterprise location. The company's hours of operation are convenient, with many locations offering extended hours, ensuring flexibility for customers. Online and mobile booking options are available, allowing customers to book their rentals at their convenience. Moreover, Enterprise Rent-A-Car is committed to accessibility and provides services and accommodations for individuals with disabilities.

Insurance and Liability:

Enterprise Rent-A-Car offers insurance options to provide customers with peace of mind during their rental period. The coverage details and limitations are clearly explained, ensuring customers understand their options and can make informed decisions. The company also has well-defined liability policies and procedures in place, ensuring a fair and efficient process in case of accidents or damages.

Corporate Social Responsibility:

Enterprise Rent-A-Car demonstrates a strong commitment to corporate social responsibility. The company actively engages in environmental initiatives and sustainability efforts, aiming to reduce its carbon footprint and promote eco-friendly practices. Additionally, Enterprise Rent-A-Car is involved in various community projects and philanthropic endeavors, contributing to the well-being of local communities. The company also prioritizes employee welfare and development, providing opportunities for growth and advancement.

Reviews and Ratings:

Enterprise Rent-A-Car has received positive reviews and high ratings from previous customers. The overall satisfaction levels are consistently high, with customers praising the company's excellent service, reliable vehicles, and friendly staff. While occasional complaints or issues may arise, Enterprise Rent-A-Car strives to address them promptly and ensure customer satisfaction.

Comparison with Competitors:

When compared to other major car rental companies, Enterprise Rent-A-Car stands out for its exceptional customer service, extensive rental fleet, and competitive pricing. The company's commitment to transparency and convenience sets it apart from its competitors. Additionally, Enterprise Rent-A-Car's strong emphasis on corporate social responsibility and community involvement further differentiates it from other players in the industry.

Recommendations and Conclusion:

Enterprise Rent-A-Car is a reliable and customer-focused car rental company, offering a wide range of vehicles and excellent service. Its transparent pricing, convenient reservation process, and well-maintained fleet make it a top choice for customers. For individuals with specific needs, such as those with disabilities, Enterprise Rent-A-Car provides accessible options. Overall, Enterprise Rent-A-Car is highly recommended for anyone in need of a rental vehicle, whether for business or leisure purposes.

How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

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Contact Enterprise Rent-A-Car customer service

Phone numbers

+1 (855) 266-9289 +1 (877) 416-0000 More phone numbers

Website

www.enterprise.com

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