Menu
Write a review
File a complaint
CB Vehicle Rental and Leasing Enterprise Rent-A-Car 5720 Peachtree Blvd, Chamblee, GA, 30341, US
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

5720 Peachtree Blvd, Chamblee, GA, 30341, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
Closed
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed
ComplaintsBoard
J
10:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Enterprise Rent-A-Car Logo Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Charges for damages to vehicle I did not do

I rented a car in Chamblee, GA (Nov 28-29) for a 24 hr period while my car was being repaired. Went shopping, went out to dinner, and returned the car first thing in the morning. The agent took a look at the car and said I had damaged a piece of plastic on the bumper. I responded that I had no knowledge of any damage. He reminded me that I looked at the vehicle before leaving and did not bring it to his attention. I told him that you have to lean over to see the plastic in question, molded into the bumper. It is a reflector. He then told me he could show me pictures of the vehicle that would show the damage was not there when I left. After 45 minutes of waiting, he could not come up with any pictures. He said I would be contacted by Damage Recovery. I told him that since he could not produce any pictures proving the car was intact, I should not be held liable

Claimed loss: $311.37

Desired outcome: Drop charges

Confidential Information Hidden: This section contains confidential information visible to verified Enterprise Rent-A-Car representatives only. If you are affiliated with Enterprise Rent-A-Car, please claim your business to access these details.

Read full complaint
Update by Joe Dudley
Jan 03, 2024 12:45 pm EST

Enterprise has graciously decided to drop all charges for the damages. Joe D

Hide full review