Enterprise Rent-A-Car reviews and complaints 1
View all 923 complaints
Replied
Enterprise Rent-A-Car - Charges for damages to vehicle I did not do
I rented a car in Chamblee, GA (Nov 28-29) for a 24 hr period while my car was being repaired. Went shopping, went out to dinner, and returned the car first thing in the morning. The agent took a look at the car and said I had damaged a piece of plastic on the bumper. I responded that I had no knowledge of any damage. He reminded me that I looked at the vehicle before leaving and did not bring it to his attention. I told him that you have to lean over to see the plastic in question, molded into the bumper. It is a reflector. He then told me he could show me pictures of the vehicle that would show the damage was not there when I left. After 45 minutes of waiting, he could not come up with any pictures. He said I would be contacted by Damage Recovery. I told him that since he could not produce any pictures proving the car was intact, I should not be held liable
Claimed loss: $311.37
Desired outcome: Drop charges
Confidential Information Hidden: This section contains confidential information visible to verified Enterprise Rent-A-Car representatives only. If you are affiliated with Enterprise Rent-A-Car, please claim your business to access these details.
Enterprise has graciously decided to drop all charges for the damages. Joe D
Latest Enterprise Rent-A-Car Reviews
Not owning up to their mistakes! Treated like a criminal A Cautionary Tale: Avoid Enterprise Rent-A-Car Bryan Salkey Enterprise Rep is Excellent! Great Person Exceptional Customer Service Excellent Service--Will definitely rent againGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!