Menu
Write a review
File a complaint
Enterprise Rent-A-Car company logo
Enterprise Rent-A-Car
reviews & complaints
Enterprise Rent-A-Car company logo

Enterprise Rent-A-Car

8100 McCoy Rd, Orlando, FL, 32822, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 2:00 pm
Sun
Closed
ComplaintsBoard
A
12:13 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Enterprise Rent-A-Car Logo Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car - Extra charge

I rent a car from enterprise at 6140 Hoffner Ave. Orlando, Fl. 32822. I picked up the car on March 2nd, 2024 at 11 am and I dropped off the car on March 3rd at 11 am. 2024. The contract agreement that I signed is $40.90 but I was charged with $81.79. I called the location place and I talked to the front desk person who transferred me to someone. He introduced himself as the manager of the branch and his name is Jonathan. I asked him about the extra charged and his replied was, "he charged me for everyday separate, so he charged me for January 2nd as a full day and January 3rd as a full day." Of course, never heard of something like this.

I have the rental agreement summary with my initial. I believe Jonathan is using my card as a fraud and misuse the law.

I need to get refund and it is your work to deal with your employee.

Thank you

Confidential Information Hidden: This section contains confidential information visible to verified Enterprise Rent-A-Car representatives only. If you are affiliated with Enterprise Rent-A-Car, please claim your business to access these details.

Read full complaint
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review