HolidayCars
reviews and complaints

I booked a car through HolidayCars.com at the start of the year (circa Feb 23), a couple of weeks later HolidayCars emailed to inform me that the car I had requested would not be available for hire.

I received an invoice for the hire on 01/03/23 for the full amount of the hire (£541.35). To date (31/08/23) I have not received the money.

I have tried to call Holiday Cars multiple times and have never had a call answered, I have also emailed, I had a response informing the refund should have occured 5 to 8 days after cancellation.

I booked a car with Sixt through holidaycars.com - at collection time I was informed the car was electric and it was not recommended for the trip I was taking. Thought I must have missed something glaringly obvious when booking but when I checked back later it is not obvious that I booked an electric car. Cannot find the word electric on the booking page, within my booking section of the website or on the voucher I had to bring to collection. When booking there is a E above the picture of the car beside a fuel pump image if you hover over the E the word electric appears - that's the only indication I was looking at an electric rental. When I reported my experience to holidaycars.com I was basically told tough there's no issue with our site. I have check 5 other similar car rental sites and all make it clear when you are choosing an electric car.

Used Sur Price , their vendors in Lisbon airport. Spent 3 hours picking up my car as the main driver was different from the original booking ( main driver couldn’t travel due to emergency). Nobody even showed me the car! Was only because of my Portuguese speaking friend who help to resolve the situation. The display screen wasn’t working on multiple occasions. During the return they scammed me out of $1000 for 2 small scratches that I didn’t do! Horrible people. Scam . Will be disputing charges with my Visa card.

I would like to express my deep disappointment with Holiday Cars.com regarding a recent incident. My brother travelled from the UK to Cape Town and made a payment for the car. He then cancelled the booking and was assured that a refund would be given. However, now Holiday Cars.com is refusing to refund us, leaving us feeling frustrated and dissatisfied with their service. We hope that Holiday Cars.com takes immediate action to address this issue and provide a resolution.

4/04/2023, at Geneva Airport, when I tried to pick up the car, the local agency claimed that I had to pay an extra for being late of 20 min (20h26 in an international airport...) then decided that he did not want to give me the car and that I will be reimbursed, but the brooker Holidaycars.com never reimbursed me even the service has not charged to them. Their customer support is an automatic answer and did never tried to solve, they have stole from me 550 € and does not take care, I do not recommed to use this brooker run away not trustable no customer service, not interested in providing a service.

Hello, my name is Julia Hundreff and I am writing with with great pain and disappointment of my last night April 21 st 2023 experience with Coldcar car rental that I booked a rental car with ( reservation [protected]) through your platform Holiday cars.com ( voucher [protected]).After long flight arriving from USA we approached the Goldcar rental desk at Malaga Airport and handed the clerk all the documents requested. First she made a comment that I booked car through Holiday car. com and I got a better rate. After that she said that will not give us the car because my driving international permit that i am providing is in digital form ( pdf file that could be printed if necessary). In USA imost recent form on delivering a international driving permits is digital) According to the reservation confirmation email, international driving permit was required, never mentioned that has to be in PRINTED FORM ONLY) I ask them nicely ( another male clerk got involved) to print it for me and they become verbally abusive. They humiliated me publicly. I asked if they can provide a company conditions and rules where is stated that digital international permit is not accepted. They had a printer in office, if they would of they could of print it in a matter of seconds. They treated us like criminals, in front of the the customers waiting. Also, my presumption is , since there was a great demand for rental cars at moment, they sold our car for higher price and they were looking for excuse.

I am a requesting a full refund and please investigate the case of last night. It is embarrassing to represent such unethical and unprofessional car rental company. I have been a client with Holiday autos for number of years. My husband and I felt like victims of arrogant and badly behaved employees!

I am providing pictures my driving license, international driving permit and the employees in question.

I hope you consider my complaint.

Email: [protected]@gmail.com

Cell : +[protected]

This is a terrible third party company, the information they provide is not correct.

I booked a car in fort Lauderdale Florida airport they indicate that the rental company is in the airport terminal. It was not there, called the number on the invoice no answer.

I contacted them they give me the runaround and never refund my money.

ITIS A TERRIBLE COMPANY

Formal Complaint – Holidaycar.com - Hertz Car Rental Service, Reading Berkshire 20th December 2022

Dear Holidaycar.com Customer Services,

Re: Booking Reference: [protected] – 20.12.22

I am writing to raise a formal complaint following receiving a very sub-standard service and lack of attention to detail via your Holidaycar.com - Hertz Car rental service in Reading, Berkshire on 20.12.22.

My service grievance relates to my visit to your Reading branch, 131 Wokingham Road and lack of quality management and very poor customer service experience via Holidaycar.com - Hertz branch manager Mr Faisal’s resolution skills to address Hertz’s and HolidayCar.com partnership working shortfalls of not being able to provide me with my pre-booked car vehicle with no due notice at the actual scheduled time of collection on Tuesday 20.12.22.

Background:

I am a NHS –BACP (British Association of Counselling and Psychotherapy), Clinical Psychologist and I was scheduled to attend and deliver a post Covid-19 support presentation at a community health and social care service in London on Tuesday 20.12.22.

I pre-booked a car-hire-vehicle for 8 days, (£266.00 paid in full), booking reference no: [protected] via Holidaycar.com - Hertz website on Monday 19th December 2022 and I received email confirmation stating, time, date and location collection for 20.12.22.

I attended Hertz, Reading branch at 12 noon to collect my hired vehicle as instructed and much to my total shock and surprise, branch manager Mr Faisal informed me that he had no cars available on site despite presenting details of my email confirmation and booking details. I informed Mr Faisal I had not received any contact either via phone or email via Hertz regarding this news and also added the poor standards of communication at such short notice was not what I expected to encounter or experience from such a highly regarded, international car hire service as Holidaycar.com - Hertz.

At this point, Mr Faisal reassured me that he would investigate my case with HolidayCar.com partners re: explanations as to what went wrong and he would call me back ‘within the hour’. Unfortunately Mr Faisal did not keep to his word as I received no call throughout the afternoon. I decided to return back to the branch at 16.00 hours and Mr Faisal’s response was; he had no luck finding another vehicle and could only offer me a car a week after the Christmas period?

I made Mr Faisal aware I would be raising a formal complaint based on the facts and lack of Holidaycar.com - Hertz commitment to find a solution or resolve my situation which I had no say or control over. At best, I expected manager, Mr Faisal to offer some alternative or viable option i.e. offering a discretionary ‘up-grade’ to a vehicle beyond my initial booking category, but unfortunately this was not forth coming much to my disappointment.

Regards

Derek Robin

Mobile no: +[protected]

I booked a car in Naples with holidaycars.com.

Unfortunately my plane got delayed, because of bad weather. According to the conditions of holidaycars I have to report this to Maggiore cars (local car rental partner). I tried four times to call Maggiore, but no one picked up the phone. Since it was a mobile, I sent a text message to inform them about my delay. I arrived two hours late in Naples. The office of Maggiore was already closed, when my plane touched ground. Early next morning I came to the car rental Maggiore office in the airport and was told that:

holidaycars.com cancelled my booking, because I didn't pick up the car and since holidaycars.com didn't give them my flight number (it was not on the voucher), they didn't know that my flight was delayed.

After five mails with a chatbot named Pauline from holidaycars.com and a lot of waiting in between I got the recommendation, that I should claim my money back from someone else.

The feeling you did everything right, wasted lots of valuable Holiday time and get treated like a fool is really not nice!

I booked a car (prepaid) and it was cancelled without notice.

When I called the store, I was informed that they did not know that the reservation was prepaid, precisely because I argued such prepayment and they said that they were not aware of any payment to them.

According to them, the booking was not canceled solely because of the delay, but because it had not been paid, despite the fact that I had already paid the amount to discoverycars.

Hi,

I rented a car from Holidaycars.com for my vacation in Alicante, Spain. My flight arrival date was September 5th, 2022, 11.30 pm. Therefore I booked the flight from September 5th through September 21st. I however put the clock on 00. Additionally I provided my flight itinerary. I paid $375 in advance that included an additional fee for a cancellation insurance. When I arrived tithe car rental company told me that my reservation was canceled since my booking was for September 5th, 00.00 o’clock. They referred me to Holiday Cars to ge a refund since they didn’t any car available for the remaining time of my reservation. I contacted Holiday Cars via email since there is no way of contacting them. They responden that they will neither give me a car for the remaining time of booking nor will they give me a refund. In other words they robbed $372 from me. I tried to dispute their decision and ask to communicate with a manager but they refused to entertain my dispute and they refused to connect me with a manager.

What a scam of a company, I book and unfortunately paid in full almost 2500 dollars on July 28th to August 25th. I went to pick up my car, the booking was locked from holidaycars side... They never answer the emergency number and they replied by email after 3 days... They refused to rebook the car or refund my money. They ruined my vacation and stole my money... A case was raised with Master card...do not use their service, it's a scam.

Hi,

I have made a booking with holidaycars.com. Unfortunately, the car rental agency did not provide me with the car booked as I have made the payment with a debit card and they needed a credit card. Having said this the rental agency was kind enough to cancel the booking on their side and issue a refund. The refund is supposed to be passed through to me via holidaycars.com but they are unwilling to do so. This is a one off situation as the booking was cancelled by the rental agency and I should be entitled to a full refund. Additionally, holidaycars.com should have not accepted my payment with the debit card on their website if the card was supposed to not work based on the terms their are providing. Any other reliable website or private rental (based on my experience) issue right away a refund once they identify that the card is not the right one.

My booking number is [protected].

Thanks,

Larisa

I landed at the airport in Rome. I waited over an hour trying to find a shuttle to take me to car lot. I finally made it to the counter and was upcharged 2x the amount stated on the internet because I didn't have an international driver's license. I have never been asked for one in my entire life and didn't know that even existed. Once we got past that, they expected me to drive a manual car. I have no idea how to drive stick. Apparently, that's what I booked online. It must be a hidden option because I would never click "manual". I was told they didn't have any other vehicles. I was stranded/left with no car. The agent at the counter said I would receive a full refund. Almost two weeks later still no refund. I sent a message and was told I rented a manual and that I would not be getting a refund. I never even stepped foot in a car. 220, 00 plus the deposit I paid online for nothing. SCAM!

I am a permanent resident of Hungary. On April 13, 2021, I booked a rental car through HolidayCars.com with Avis. I was to pick up the car at Logan Airport in Boston on June 23. At the time I booked the car, I paid the full price of $310.64.
When we arrived in Boston, the Avis agent refused to provide us with a vehicle. He said I had to call HolidayCars.com to sort out the problem. I tried to do this, but I could only get a message telling me that no one was available and that I would have to submit my query by e-mail. I did so, but I had to make other arrangements for transportation.
I have written to HolidayCars.com numerous times requesting a full refund of my $310.64, since I was not given a car and since HolidayCars.com did not provide any customer service in my time of need. So far, HolidayCars.com has steadfastly refused to return my money.

because of covid lockdown I was unable to use my care hire
[protected]
you gave me a credit of this amount and now I cannot use it as you are not releasing the funds
I would like my money back or I will take legal action

YOu have put my money on hold

I cannot book any cars as your website does not allow me to you are wasting my money and time please refund my money

Reservation number [protected]

From November 2019, company promises to return to me the amount of 309.44 euros.
For more than a year, I have been corresponding with company's employees for a refund of the above amount. During this time, I sent all the necessary documents, including my direct account in euros in VTB Bank, where company can transfer money to me.

But until now I did not get my money back.

Hi,
I have booked an car via HolidayCars agency for Canary Islands between 20th-26th January.On this booking i have paid insurance from the begining.When i have arrived at the airport to pick the car from GoldCar they mentioned that we should pay another insurance as the one from HolidayCar it is not available there.We called on the call center`s HolidayCar and they mentioned if we will pay they will refound the amount.On the contract it is mentioned :
"You have pre-booked the HolidayCars.com NoRisk Warranty, therefore you DO NOT need to purchase any local additional Super CDW insurances"
Contract no:[protected]
No other solution was proposed for us.How we can solve this or where should we address?
Thanks, Oana