EconomyBookings.com’s earns a 3.2-star rating from 2 reviews and 281 complaints, showing that the majority of customers are somewhat satisfied with car rental experiences.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Terrible service
Booking Group Ltd (http://www.economybookings.com/, http://www.ealquilerdevehiculos.es/5/, http://www.elocationdevehicules.fr/2/, http://www.iautonoleggio.it/3/, http://www.eavtoprokat.ru/) is a guarantee of a spoiled vacation!
If you're going on vacation and plan to rent a car, I advise you not to contact the company Booking Group Ltd. I have been asking them for 6 months to return the money for a car that I have not used because of their slovenliness.
In the summer 2010 I traveled to Italy with my family. I had booked a car at the site www.eavtoprokat.ru beforehand. According to the order car cost about 550 Euros for two weeks. When we arrived, the booked car was not available. Manager found a car after 30 minutes of warm language. OK. After we started going through formalities, it turned out, it cost around 990 Euros. My arguments about the price in the contract did not help. And it was not surprising, because all prices were on the same level or even more in the Rome airport. So I had to pay another unplanned 500 Euros. OK. Took it, got the keys. At the parking lot it turned out that this was a car “of the same class”, but it was smaller in capacity. My baggage didn’t fit it. I returned the key, applied to another car rental company, where I again paid full amount for a new car (990 Euros) and left the airport. All of this took me about 5 hours (I have a year-old child, and it was a terrible heat at the airport). The evening came, and in the end I hadn't been able to reach Riccione, as I planned. So I had to stop in another town hotel.
To sum up:
1. I was not given the car, which I ordered.
2. For the money they took, I was not given any car at all.
3. I overpaid about 1500 Euros in the first day of my vacation (this sum on my credit card was blocked for 40 days). Besides this they booked 500 Euros as a reserve. And we spent some money for hotel.
4. Almost the whole day I spent trying to solve the problems with the car.
5. After 6 months correspondence I haven’t been given the money for car that I haven’t used at all. Booking Group Ltd argues that I rejected it myself! In fact I have been robbed of 550 Euros!
In the phone call it sounded like: “We really sympathize with you, but we cannot help you ...”
There are still many things to tell about the Booking Group Ltd service. (For example, I was impressed with the highest intellectual abilities of their employees after 6 month correspondence). But I’m not going to write а book instead of review.
The key point is that company Booking Group Ltd isn’t accurate and competent. I advise you never to use its services.
Also I want to add that this comment is not a black PR, I’m not employee of any car rental company. It is a real situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
About EconomyBookings.com
Overview of EconomyBookings.com complaint handling
-
EconomyBookings.com Contacts
-
EconomyBookings.com phone numbers+1 (202) 800-9938+1 (202) 800-9938Click up if you have successfully reached EconomyBookings.com by calling +1 (202) 800-9938 phone number 0 0 users reported that they have successfully reached EconomyBookings.com by calling +1 (202) 800-9938 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +1 (202) 800-9938 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +1 (202) 800-9938 phone numberUnited States+1 (613) 701-0911+1 (613) 701-0911Click up if you have successfully reached EconomyBookings.com by calling +1 (613) 701-0911 phone number 2 2 users reported that they have successfully reached EconomyBookings.com by calling +1 (613) 701-0911 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +1 (613) 701-0911 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +1 (613) 701-0911 phone number100%Confidence scoreCanada+44 203 478 5239+44 203 478 5239Click up if you have successfully reached EconomyBookings.com by calling +44 203 478 5239 phone number 3 3 users reported that they have successfully reached EconomyBookings.com by calling +44 203 478 5239 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +44 203 478 5239 phone number 2 2 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +44 203 478 5239 phone number20%Confidence scoreUnited Kingdom+61 280 733 414+61 280 733 414Click up if you have successfully reached EconomyBookings.com by calling +61 280 733 414 phone number 4 4 users reported that they have successfully reached EconomyBookings.com by calling +61 280 733 414 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +61 280 733 414 phone number 2 2 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +61 280 733 414 phone number33%Confidence scoreAustralia+32 25 884 911+32 25 884 911Click up if you have successfully reached EconomyBookings.com by calling +32 25 884 911 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +32 25 884 911 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +32 25 884 911 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +32 25 884 911 phone number100%Confidence scoreBelgium+49 800 180 4008+49 800 180 4008Click up if you have successfully reached EconomyBookings.com by calling +49 800 180 4008 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +49 800 180 4008 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +49 800 180 4008 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +49 800 180 4008 phone number100%Confidence scoreGermany+972 37 219 636+972 37 219 636Click up if you have successfully reached EconomyBookings.com by calling +972 37 219 636 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +972 37 219 636 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +972 37 219 636 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +972 37 219 636 phone number100%Confidence scoreIsrael+371 66 010 858+371 66 010 858Click up if you have successfully reached EconomyBookings.com by calling +371 66 010 858 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +371 66 010 858 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +371 66 010 858 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +371 66 010 858 phone number100%Confidence scoreLatvia+31 158 080 112+31 158 080 112Click up if you have successfully reached EconomyBookings.com by calling +31 158 080 112 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +31 158 080 112 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +31 158 080 112 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +31 158 080 112 phone number100%Confidence scoreNetherlands+48 222 120 618+48 222 120 618Click up if you have successfully reached EconomyBookings.com by calling +48 222 120 618 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +48 222 120 618 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +48 222 120 618 phone number 1 1 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +48 222 120 618 phone numberPoland+7 495 989 9858+7 495 989 9858Click up if you have successfully reached EconomyBookings.com by calling +7 495 989 9858 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +7 495 989 9858 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +7 495 989 9858 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +7 495 989 9858 phone number100%Confidence scoreRussia+34 917 911 261+34 917 911 261Click up if you have successfully reached EconomyBookings.com by calling +34 917 911 261 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +34 917 911 261 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +34 917 911 261 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +34 917 911 261 phone number100%Confidence scoreSpain+46 850 513 532+46 850 513 532Click up if you have successfully reached EconomyBookings.com by calling +46 850 513 532 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +46 850 513 532 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +46 850 513 532 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +46 850 513 532 phone number100%Confidence scoreSweden+41 315 280 911+41 315 280 911Click up if you have successfully reached EconomyBookings.com by calling +41 315 280 911 phone number 2 2 users reported that they have successfully reached EconomyBookings.com by calling +41 315 280 911 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +41 315 280 911 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +41 315 280 911 phone number100%Confidence scoreSwitzerland+380 800 501 147+380 800 501 147Click up if you have successfully reached EconomyBookings.com by calling +380 800 501 147 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +380 800 501 147 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +380 800 501 147 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +380 800 501 147 phone number100%Confidence scoreUkraine+852 58 085 911+852 58 085 911Click up if you have successfully reached EconomyBookings.com by calling +852 58 085 911 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +852 58 085 911 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +852 58 085 911 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +852 58 085 911 phone number100%Confidence scoreHong Kong+55 613 550 1330+55 613 550 1330Click up if you have successfully reached EconomyBookings.com by calling +55 613 550 1330 phone number 1 1 users reported that they have successfully reached EconomyBookings.com by calling +55 613 550 1330 phone number Click down if you have unsuccessfully reached EconomyBookings.com by calling +55 613 550 1330 phone number 0 0 users reported that they have UNsuccessfully reached EconomyBookings.com by calling +55 613 550 1330 phone number100%Confidence scoreBrazil
-
EconomyBookings.com emailssupport@bookinggroup.com100%Confidence score: 100%Supportmedia@bookinggroup.com100%Confidence score: 100%Supportdpo@bookinggroup.com100%Confidence score: 100%reservations@bookinggroup.com100%Confidence score: 100%
-
EconomyBookings.com address616 Corporate Way, Suite 2-3973, Valley Cottage, New York, 10989, United States
-
EconomyBookings.com social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all EconomyBookings.com contacts
Most discussed complaints
Refuses refund despite confirmed agreement – months of delay and no resolution (Booking No. B54980568)Recent comments about EconomyBookings.com company
Insurance claim money not transferred
American Dream Vacations
3 reviews
America Car Rental
2 reviews
Surprice Car Rentals
3 reviews
AMS Vans
6 reviews
Avis
468 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Never recommend use them, cheat on people.
Don’t give money back
When I rented a car through their website, I went for full insurance. A tiny accident occurred, but the insurance covers it. It took them 3 months to respond to the first email I sent in it. It's been a year since then, to this day I haven't received my money back. There is no response from them and it's disgusting
Refused my car insurance and demanded to purchase their policy at an exorbitant price. After my refusal, cancelled my reservation and retained $50.
Booking #B38837812
I sent a claim September 29th with all possible details and docs. available and more than one reminder to contact me back for almost a month. Not even a decent reply, only automatic replies which get you nowhere, despite the promise on own website to contact customers within a few days. Disappointing and disgraceful service and not recommended.
I had a booking made with this company to pick up a car on Sept 8th. I cancelled on Aug 24th, which is obviously earlier than the 48 hrs they state in their T&C yet I have not yet recieved any refund nor any answer to my emails
After I received my confirmation of car rental pickup from the airport, and after searching for the name of car rental company in the airport, I found out in a small print that the company is located in a mall outside the airport. Economy Booking dismissed my complaint and never given me a refund.
Booking no. B68244942
Date 7 sep, 2023
I tried to reach the economy booking customer services many times ( 1 month ago ) and until this moment they didn't refund my money of cancellation!
No one answer on my e-mail and no one return my money!
B88076911 booking number. I requested a refund now on the 14th of August. I still am waiting for my refund. I've contacted support 3 times with no response.
Horrible customer service with no response from anyone. Are they even legit?
I submitted claims for tyre replacement to economy bookings. I took full insurance coverage with them. Submitted the claim on June 26 2023. They responded that the claim is approved on 6th Jumy 2023 however until today no payment was done.
Date of Incident : 24th June 2024
My Booking number: B75750774
Amount claimed : GBP498