Rated 1 out of 5 stars
Economy Bookings: Incompetent or Scammers? Update
For reference/reminder, please see the following earlier review! It will be followed by their response and added context from me!
"Economy Bookings - Incompetent or Scammers?
This is a follow-up of previous complaints referencing this company.
Summary: Claim submitted end of July 2025...all documents provided. Company denied knowing about the claim, so all documents sent a second time.
"Senior Manager" Jamal directed me to download 3 apps that ultimately wired over $3,000 TO them that, luckily, my bank stopped. Senior Manager Jamal threatened to donate the money to charity if I didn't keep working with him to fix it!
Now (today) a fourth app they wanted me to use, LemFi, is not working! Will not allow me to log in (yes, I double checked the password)! Even if I were to get in, I remain skeptical using it since I suspect it would be like the other three that had "glitches"! When I asked the new “Senior Manager”, identified as Wayne, if he would trust this process had he nearly lost $3,000, and guess what…he would not answer even though he expects me to trust it!
Either way this is way more work and stress for a policyholder to go through which is a reason all by itself to never use Economy Bookings! I've spent several hours of stress dealing with them over five months!
Finally, since they have no physical presence in the US there is no legal recourse such as small claims court (Jamal suggested I take them to court knowing that cannot work)!
Finally, at best this is a company with a terrible reimbursement system and staffed with incompetents, and at worst they are scammers! There are many documented examples of people experiencing similar losses! STAY AWAY FROM THIS COMPANY!"
Their response:
Reply from EconomyBookings
3 days ago
It sounds like you’re going through a very frustrating experience, Larry, and I sincerely empathize with the stress this situation has caused you. I encourage you to reach out to our customer support team directly by filling out the form available on our help center, including your booking number and details of your issue, so we can address your concerns promptly. Please know that your feedback is valuable to us, and we’re committed to improving our service. If there's anything specific you'd like to clarify or discuss further, feel free to comment.
My context:
Response to Economy Bookings response 1/22/2026:
I RECEIVED A RESPONSE FROM ECONOMY BOOKINGS. IT IS CRITICAL TO NOTE IT WAS ALMOST THE EXACT SAME AS PREFABRICATED FORM RESPONSES AS THOSE PREVIOUS WHERE THEY SOUND EMPATHETIC THEN ASK TO CONTACT CUSTOMER SERVICE, FILL OUT A FORM, AND PROVIDE DETAILS OF THE ISSUE(S), AND CONTACT INFORMATION! THIS IS A CIRCULAR PROCESS AND THE SAME ISSUES GET RECREATED AGAIN AND AGAIN! TO REPEAT, THIS IS EITHER GROSS INCOMPETENCE WITH A POOR REIMBURSEMENT PROCESS, OR SCAMMERS! DO NOT TRUST THIS!
Claimed loss: Approx. $700 (plus $181 premium to purchase the plan)
Desired outcome: Payment/reimbursement of the loss via reliable and stress free methods!
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