Dollar Tree

To whom it may concern I was in the 200 People Plaza Ste B, Newark Delaware 19702 today and I was in line with at least 20 people and they only had one cashier working. I complained to the manager she said she could'nt open another register...why is that? More people came in so the line got longer so more customers started complaining so the manager finally opened up another register which she should have done earlier when others besides myself ask her to do so. Another man came in and said the same thing happened Friday. Allot of people walked out so that means your losing money. My husband said while he waited for me 3 people said something to him about how bad the line was. I do allot of shopping at DT because I'm a crafter but if things dont change in this store I will go to another DT or pay the difference and go to a regular craft store where I don't have to wait in long lines. I may pay more but its worth getting in and getting out in a reasonable amount of time. Get more cashiers at this store or you've lost a customer that spends allot of money every week. Enough of us like me leaving will put you out of business within a very short period of time. The stores need to get more mesh in for wreaths as well I havent seen mesh since Easter

I was in this store today 6/23/2019 . got in line, at 12:10. 3 lanes were open all 3 were lined up with at 10 people. At that moment the mgr closed 2 lines. Now all these customers had to move to the one line. By the time I was finally checked out it was 1:00. The mgr. was so rude. Everyone was complaining. I will not go to this dollar tree again. Other customer said it always this way. Horrible service I really hope you look into this matter.
My name is M. Steinhauer
18840 s avers ave.
Flossmoor, Il. 60422
[protected]

Thank you, I certainly hope you look into this matter. i have been in other dollar tree stores and have never experienced this horrible problem. the sales associates name was Josh and he was great. The problem all stemed from the mgr on duty. Thank you

Today, 06/23/19 at around noon my wife and I were in the Dollar Tree store located at 2900 Colorado Ave, Joliet, IL 60431. We had both been in this store multiple times over the past few years. This was the first time I experienced any problem at this location (and the last).

I had to use the restroom. Since I had been in the location before (and used the restroom) I knew exactly where the washroom was located and I proceeded to it. Upon arrival I found the door to be locked. I hung around some assuming the room was occupied. After a few minutes of not hearing any activity in the room I went to go find an employee; assuming (like some gas stations of old) I needed to secure a key from an employee to gain access.

I did find an employee who advised "we don't have a public bathroom." I responded by asking what the room was in the back corner of the store with the sign that said "Men" on it? She advised that since "some people abuse" the bathroom it's not open to the public.

Mind you, there is no sign indicting no public restroom. Not on or near the bathroom door. Not on the front door of the establishment. Nowhere. Quite the contrary; the signage present says "Men" and it contains the universal graphic for restroom.

The original employee said I could "ask the manager" if I wanted and pointed her out to me. I began walking towards her as she asked if I could be helped. I advised her I needed to use the restroom.

Side note: As a fully grown 58-year-old man, there is no way I should have to get not one, but TWO (female) employees involved in my bathroom needs. Not the least bit humiliating or anything.

In any event, the manager repeated what the original employee said; "We don't allow the public to use the restroom. Some people have abused it." She went on to say, "I'll let you use it this time but please remember this the next time you come." (An astonishingly presumptive statement on her part.)

I replied that I do not believe the refusal of bathroom services is lawful and it's certainly not within any kind of customer service standards. She informed me that the law does allow her to close the restroom because it's "not a restaurant and we don't serve food." I replied that it's a publicly-accessible establishment and it's my belief the policy is unlawful. I started to tell her she's within her rights to control access to the bathroom but not disallow everyone from its use. While speaking she cut me off and said, "Do you want to keep arguing with me or have me open this door?" (By this time, we were standing by the restroom door.) This was clearly her way of telling me to shut-up. I turned around and walked away; declaring to her that her store was "a [censored]hole." (I was quite angry) My wife and I finished our purchases and we left.

The whole experience was humiliating and infuriating. The fact that this store may be experiencing bathroom "abuse" is not my problem. It wasn't my problem then and it's not my problem now. The fact that I had to even ask permission to use the bathroom in a public place where my wife and I were actively shopping is preposterous. It goes without saying we'll never visit this store again.

My wife is an avid Dollar Tree shopper and fan. She shops consistently at dozens of Dollar Tree stores in the Midwest and beyond. She's an active member of lots of online Dollar Tree fan communities including Facebook and YouTube. I can assure you this write-up will be shared online within those communities.

The next time I drive past the Dollar Tree at 2900 Colorado Ave, Joliet, IL I truly hope to find it a ghost town.

At the Clifton NJ store at 6PM the manger was using using 2 shopping carts to stock shelves at 2 different locations in the store when all carts were being used. When I asked for one, she refused saying "the carts are for employees, too!" I wouldn't mind but I buy more merchandise than the hand held baskets can accommodate. You should school your employees on when to use any shopping carts (not during peak times) and being of service to customers.

I have been at Store #2609 for almost two years now and I am always on time for work and I stay later when someone is late for their shift. If the lines get a little long I get yelled at to help but when I have a long line no one helps me with it and when I sweep the store when it gets dirty or I clean the register's I get in trouble for cleaning when I get no other assignment to do.

DollarTree
1723 S. Main St
Gainesville, FL 32601-8696
352-372-9220

Additional Comment:

There is garbage all over the parking lot of your store. I live fairly close by and it is starting to be an eyesore. Recent road construction and improvements to this area make it imperative that you take care of you landscape and trash. Please let me know what actions you will take to improve this situation. I recommend daily trash pickup, better trashcan, landscaping maintenance.

Parking Lot:
https://photos.google.com/photo/AF1QipMkb-bx0_LJN5qe2x5MuHrf50Ex84bUD3j4tXW-

Trash Can
https://photos.google.com/photo/AF1QipNrMu7BGKg7Ul5pFeWF9hrIs8zQkKMVH6fgbTMp

I was going into the Dollar Tree (there was an employee on break smoking in front of the store - I don't care they work for minimum wage). I mention this because she was a witness and she's worked there for a long time. But there was a red shopping cart that looked like it could roll away so I thought I would be helpful and take it in. The employee outside didn't say anything, but the employee inside angrily scolded me for bringing in the cart (I didn't realize it belonged to the grocery store down the way). What would it hurt to rather assume I was doing something wrong, and simply inform me in a polite way. I have only once ever complained about an employee from any store, but this just rubbed me the wrong way. It happened tonight at the South Williamsport, PA store and an older man, balding, with glasses was the employee.

Hello, thank you for your time. Today I made a sizable purchase for a class party. Unfortunately the party started late due to inclimant weather and we were not able to use the items for the party. Because the outdoors portion of the party was canceled, the school will not reimburse me and school is ending so no rescheduling. They played and colored in the classroom. Although I originally did not plan to return said items, I did not imagine there would be an issue.
It would mean so much to me and my family if I could receive a refund. I literally tried to return the items within 4/5 hours. All untouched. I asked for a store credit was told I couldn't do that either. We shop at the Dollar Tree often and have been loyal customers.
Please help me. I would be beyond grateful.
Thank you,
Jamie Topoleski
[protected]

As I was walking toward the store door the manager came out to inform me my dog (3lb) which we were carrying in our arms was not allowed in the store. There is no signs on the store front that says no dogs allowed. The manager was very rude as we explained that we have never had a problem anywhere we take our dog ( Dollar General, Walmart, Meijer) the manager would not listen to me and turned his back and walked away.

Store # 7093, 500 Tillman St, Memphis, TN
This is perhaps the worst Dollar Tree I've been in. The store itself is just a general mess with merchandise scattered about, empty shelves, and employees that are loud and obnoxious with poor customer interaction.
I will still go to Dollar Tree but never again at this location. Check it out, compare your stores and fix your issues.
Thanks

This pertains to a brand new Dollartree location at 5811 Prosperity Church Rd, Charlotte, NC 28269-1128, Store number 7703.

This is a new location in a middle class neighborhood. The businesses in the area maintain a high standard of maintenance in and out of their respective properties. A recent visit to the above mentioned store revealed a filthy floor any many displaced items. In addition, the parking lot was covered with debris and food wrappers.

Since this a brand new location (less than a year old), I can only imagine how bad it might become if these issues are not remedied immediately. I hope that this notice will be forwarded to the proper department so the these maintenance issues can be addressed ASAP.

One of the two stores in Spring Hill TN is open, but has had no lights all weekend and today. No one has come out to service the problem. What is going on? I shopped, but I can't see much! And two weeks ago the the store did not open until noon, as no manager showed up (employees did) to open the doors. Again, what is going on with the management of this store? Please respond.

David Huebner, [protected]@gmail.com
Spring Hill TN

Store location:
The Crossings of Spring Hill
Spring Hill TN 37174
1024 Crossings Blvd
(931) 487-5002

DollarTree
Medford Plaza
Store #5995
3235 Horseblock Rd
Medford, NY 11763-2545
631-977-6881
Manager - Misha
Time: around 8:PM

I was shopping and overheard the store manager being very rude and disrespectful towards two unrelated customers about trying to obtain the use of the bathroom. In a very arrogant tone she told them, they are going to have to wait. The manager, Misha then closed herself in a small room for some time. She came out and had the two customers randomly follow her about the stoor looking for the key. I thought the young man was going to wet himself. After the woman came out, the female customer stated it was unacceptable how she had to go through this just to use the bathroom. The manager replied telling her she should shop somewhere else. Well, all I can say is it escalated from there where the manager said "Get out my store" Some fella online corrected her English and she told him "you could get out her store too". I decided to remove myself from that environment as well before it escalated any further. I hope you address this matter and take corrective measures. As for me, I will use the Farmingville store and avoid this toxic atmosphere.

On June 15, 2019 I was a customer at the Medford, NY store on Horseblock Road. I asked where the restroom was and Meesha told me I had to wait while she went behind closed doors with another employee. It was quite lengthy while she was away and another customer (young man) asked me if I was waiting for the bathroom. I said yes. After waiting a over 15 minutes I went to a cashier and asked her for the key. She said I had to wait for the manager Meesha. Then another employee went around the store looking for the key. This was unacceptable to me. Finally Meesha came out and I asked where the key was. Well, she led me on a wild goose chase for the bathroom key. I told her this was unacceptable and she said I should get out (which you don't say to a customer). She eventually found the key and opened the bathroom but told the young man he had to wait because the men's room was out of order. When I was done, I went to find the store manager to ask her name and who her manager was and she told me she was the manager. I said her behavior was unacceptable and she started yelling at me to GET OUT MY STORE. All the customers heads turned and I told her you don't speak to customers that way. I eventually left and went to a more amenable Dollar Tree down the road. Please have this matter addressed in a timely fashion.
Thank you for your attention to this concern.