Dollar Tree

On june, 14th 2019 I, along with my three daughters ages 8, 6 and 1year old visited Dollar tree store no 5818 located at 16750 south west freeway, sugar land, TX 77479.I am a regular shopper at this store so are several friends of mine.Over the past couple of years all of us have noticed a steady decline in the level of customer service and curtoursy provided and blatant racial profiling and targeting of specific ethnicity customers by store management.Today however was the worst experience of all.After purchasing about $100 of merchandise I approached a gentleman working at the balloon counter as he was filling helium baloons for a white female customer .I waited for him to finish his transaction with that customer .Afterwords, I selected an uninflated balloon and requested him to fill it with helium.To my shock and surprise he very abruptly told me there was no more helium.He said so with a very rude and condescending tone of voice and refused to fill the ballons.Realizing that he was perhaps having a bad day at work, I selected two inflated ballons and handed them to my 6 year old.As we moved away from the counter, one of the balloon slipped out of my child's hands and floated towards the ceiling .At that point this gentleman, Mahesh became uncontrollably belligerent and in a very loud, threatening and hostile voice yelled at me and my children that you will have to pay for that balloon.His violent demeanor and loud, threatening voice frightened my children and my one year old and my six year old got so scared that they started crying.Mahesh called me a lousy parent and that I had no parenting skills in controlling my children.I was torn between whether to respond to his aggression or take care of my frightened children.He continued to threaten me to leave the store or he will call the police on me .
Several customers in the store and employees watched in total disbelief and horror as they watched his violent and racist outrage.I proceeded to pay for my merchandise .Cashier Noor Jahan was very professional and courteous in checking me out.

This was an extremely emotionally disturbing and distressing, traumatic ecperience specially for my kids who do not want to go to dollar tree ever again.My six year old daughter keeps asking me, Mom why was that man yelling at us when we didnt do anything to him.

It is quite evident from customer reviews on social media sites that racial and ethenic profiling of customers is a common practice at this store location .

I would like to hear back from the district manager for this store location.
After speaking with the district manager I will decide  if I should move forward with the next steps which will include starting a petition by the racially profiled customers of this store location to remove Mahesh from this location.I will also approach the better business bureau to have this management practice of racial profiling and discriminitory business practices investigated.

I can be reached at
[protected]@gmail.com

Thanks.

I would like to file a customer complaint in reference to the horrible way in which 2 middle aged ladies were treated today by a cashier in your store # 2076 located at 4241 N Camp Wisdom Rd in Duncanville, Texas around 12:30 pm CST. These 2 ladies were at the checkout and trying to use their debit cards. Apparently they were not moving quickly enough for your cashier as they were told and I quote " you need to answer the questions on the screen and hurry up because there are other customers waiting and you are holding up the line."She did not offer to assist the ladies as they were having trouble and she continued the most rude exchange and attitude with the ladies. They were shocked and shaked our hands and apologized for holding upo the line. They apologized to the cashier and told them they were sorry and that there was no need to be rude. The cashier told them to move along and that they should leave. The ladies said that they would find out who owns the stoer and complain. The cashier told them not to bother coming back to the store and threatened the ladies. I am a retired customer service manager from AT&T and have NEVER experienced anything so deployable and disrespectful in all my life. Without customers coming into your store there would be no need for her job as a cashier. She needs to be disciplined and given some sensitivity training or at least customer service 101 skills. Everyone in the line was so uncomfortable. I am a regular customer and your Desoto Texas location and they are always so nice and helpful. I will NEVER visit this store again. Please do the right thing. Thanks, Cathy Bowie

Every time I go into the store this cashier named Jill is always crying & talking about all her problems.1st it was getting evicted because she is behind on her rent.2nd her car is broke down & it needs new tires.Hwr daughter & 5 grand kids moved in & are taking over.Husband can't breath.I feel like she is always asking for some help.I have my own problems & don't need to know all of hers. The manager Krystal is always friendly & very helpful..Love her smile..

This locatoon is not supposed to close until 9:00pm however it always closes an hour before. I also have cleaned the bathroom at this location three times because my child had to use it I don't have pictures due to getting a replacement phone but I spoke to management about this and the brushed it off. This is unacceptable I used to work for family Dollar so I understand wanting to leave but don't deprive customers of services due to not wanting to work. Please fix this a concerned customer. (Lashae Green -[protected]

Cashier opening up another cash register when busy should take the person waiting longest first instead of saying I can help someone here...when a cashier is having problems with a customer for 20 minutes the person waiting behind that problem should be helped by another cashier first...not the person last in line...this is not the first time this has happened...training needs to be done so the opening cashier knows what to ask first

I recently went into dollar tree to buy bread. Non of the bread on the shelf was fresh. I asked for the manager and an associate when and got a manager from me. The manager by the name Kenneth approaches me and asked what was wrong i simply told him the bread was a little hard when will some more bread be in he stated "the bread just came in Monday its dollar tree you get what you get of you don't like it go somewhere else." This is not my first run in with this guy. The first time he called my husband a [censored] im a Indian woman with an African American Husband. Kenneth was very rude that day we called the police the police did nothing because no one was injured. After this bread situation i asked mr Kenneth for the corporate phone number he told me to "get out of his store" i in return asked once again he responded to me "if you actually come in to buy look on the button of your receipt" i have witnessed this manager talk down to other people and his employees everytime im in there. There are to managers that are very polite and if i ask for something they take me right there to it Ms. Melissa and i believe the other one is John or Johnathan they are awesome and thats why i still shop there but i try not to shop during the time Kenneth works because of how im treated when i ask for help.

The assistant manager at the Paterson NJ store Nicole Lawrence is a nasty rude person I know for a fact she is having relations with another associate and a customer to she is always outside smoking or in a white car the customer came in the store wanting to fight the other associate over the manager Nicole Lawrence she needs to be told about herself

My name is mark frankfort and every time I go into the dollar tree in clinton maryland store number 1122 there is a manager there name charnita who is very disrespectful, and nasty and is a real unprofessional ghetto [censored]. I'm not sure how she got the job there but she doesn't need to be in my neighborhood or anyone's with that attitude and being rude i'm going to call up there tomorrow to talk to the store manager about her behavior on more than one occasion i've witnessed her cursing out the cashiers and been rude to and cursing towards the customers who ask her questions. Professionalisms is not part of her cloth as I see.

It's about 11:40pm here in Charlotte, but I could not let this day go by without filing a complaint against one of your store managers. While standing in line and the cashier was chasing me out, I heard a lady standing at the end of the isle talking between both lines to the team members. She asked if they knew anything about a $100 check that came through one of the registers. I heard the girl at the other register say, I don't know what your talking about. And the guy cashing me out said, I don't know either. She stated, well I'm not sure who's responsible for this but it's a problem. The cashier said, what do you mean. The Manager said, it mean that someone didn't verify a check and now we are $100 out of money and since no one can is fessing up to this; I'm writing everyone up. I could listen to this inappropriate behavior anymore and asked; Are you the manager? She said yes. I said do you realize what your doing right now is unprofessional and inappropriate. You should not be speaking to them while they are out here waiting on customers. You should not be speaking about HR issues out here because that's a private conversation. I said being a leader for over 20 years, what your doing is inappropriate and you need to hold yourself accountable. She walked off. Her name was Merill.

I know this is not how Dollar Tree does business but I need this issue escalate and addressed. She should not hold her team accountable, as her lack of professional, violation of policy and inappropriate behavior needs to be held accountable. Such poor leadership.

9717 Northlake Centre Pkwy Ste F, Charlotte, NC 28216

Please follow up...

Michelle Anderson
706.761.4850

Yesterday was the first time that I had been in the lancaster ohio, dollar tree store in the shopping center off memorial drive in lancaster. I usually do not write complaints but was actually sickened by the condition of the store in lancaster. The carpet was filthy filthy all through out the store. The shelves were unkept and messy> I did not buy any food items as I wondered if the store room was even dirtier or rat infested.

This store is a disgrace to your company! You need to get this store cleaned up. There was only one register opened and I was the sixth person waiting in line. No additional cashier was called to help serve the lines. I was not addressed by the other clerk putting back stock on the shelves. No can I help you or did you find what you needed? She bumped into me with the basket she was carrying and did say excuse me.

The one positive thing about the store was the young cashier who was dressed in clean clothes and had clean hair. She was friendly. Thank goodness for one positive thing about this horrible store.

The store is very poorly lit. From the outside I was not even sure it was opened and waited to see if any customers entered the store. Not only was it poorly lit but the store was hot as no air conditioner was on or if it was on then the thermostat had to be sit up very high. I felt nauseous from the heat, the darkness and the overall depressing feel about the store.

I have shopped many other dollar tree stores in ohio and north carolina where I have lived. Never have I seen a store even remotely close to being as filthy, unfriendly, poor customer service and poorly lit as the lancaster ohio store.

Please let me know you received this letter. I certainly hope this email generates some action on the corporate level to get this store cleaned up to the standard of the many other stores I have shopped in. I love your prices and so many of your products. I will miss shopping dollar tree but I can not bear to go back into this filthy store. I will try and find a store close to me to shop. I know columbus ohio has several stores that I have shopped in before. However it is about a 45 minute drive from lancaster. This should not be necessary with one being here in the town where I live.
Please take action and get this filthy store cleaned up and address the other issues I have told you.

Truly,
Sally dittoe

I was very excited to buy your lemon dinnerware collection and I called the store near to my address.
The employee told me that they have it in the store...
When I got there and asked where were items located in the store, suddenly one of the employee run in another isle, and took several I only could buy some of them...
When I asked to General manager and told her (her name is Yusimi) she told me in a very bad attitude that that employee had the right to do that... I couldn't buy the quantity I wish to buy because that woman took several of them.
I am manager of the famous store and I don't think this was right...
I am very disappointed with this situation. As a regular client of your brand this is a shame.
This is the store.
15150 SW 56th St
Miami, FL 33185
I hope to receive an answer from you guys and I hope you can understand my complaint. I sent a picture to show you the quantity I found after that woman got her merchandise.

I have for the last 3 summers purchased flower bulbs from your Niagara Falls New York 14304 on Military Rd and on Niagara Falls Blvd stores. All years not one time they never grew this is not a good sale practice for long time customers to spend money and not get anything out of the money spent. This was the last time i will ever wast money in your store on things like this Iwish that I kept all of the packages and receipts to prove this but this Spring I was going to give your store one more try and guess what. They did not grow and they have been in the ground long enough to grow. So there is one more time of wasted money that could of been spent at a real greenhouse this is what happens when you try to save money in life and learn you waste money. If you think that Iam due some type of refund you can send to my adderss or
take care of my complaint here is my email address [protected]@gmail.com
Thank you
Paul Templin
4811 Tuscarora Rd Niagara Falls
New York 14304

I was in the Euless, Texas Store this morning making purchases. On my way to the exit I saw a Table/Bin with a fairly large sign that said something like Dollar Day Deals/2 for $1.00. I was going through the items and a woman came out of the office and without saying anything to me, reached in front of me, grabbed the sign and removed it. The sign underneath said $1.00. I almost turned and said, "that was really hateful." But I opted to immediately leave the store. The Bin was right by the Exit. I retired as a Retail Executive after 40 years. Our signing team would have made sure that sign was changed before store opening. If a customer saw that sign and the signing team missed it, we would be obligated to honor that sale.
That was an obvious Customer Service Fail on their part.
[protected]@gmail.com

I was in your Store # 1235 Peabody Rd, Vacaville earlier this evening. So I paid for 11 graduation balloons with the cashier/Sales Associate Susan and paid for it as well as the other items we bought. I already took 6 ready made balloons so I needed 5 more, she put air on 2 and she told me and my husband to wait for the other 3 since she has to serve the other customers behind us on the counter. We waited for 25 mins and I followed up with her and she said her line is still not done. I said should I wait for everyone to get done before you give me the rest? And she said YES I have to wait some more. I insisted on the rest of the balloons and finally after 30 mins of her being rude to us not even saying sorry, the other cashier pumped 3 balloons for us in 30 secs. I mean we waited and tolerated the rudeness for 30 mins just for them to pump us for 30 seconds the balloon they lacked. What kind of customer service is that. We patronize your products because it is cheaper but should the service be cheap too? Is it not that she should finish our order first before serving the next customer? Is it right to tell us to line up again in the cashier to her the remaining balloons when in fact I paid for it all at the same time?

that happen in dollartree location 1402 S 42 ND Kansas city ks, my wife was busy with two children and she take advantage, she told the receipt were inside to the bags, and somehow she charge 20 dlls, plus one dlls, We comeback to the store next day, and the manager say he will take care, that never happen, so we comeback again and the general manager ask for statement, we bring to him that statement, and now he want a statement showing the time of transaction, I can see he is protecting this person making excuse. could be easy to just see the video and prove who is the thief.

The dollar tree located at 15032 s. Lagrange road orland park illinois 60462 is an utterly and complete joke. Please do not shop here! This store should be closed down. I am an caucasian senior citizen and was even appalled by the customer service staff that I over heard having a conversation. "if any blacks come in the store, follow them around." the older staff are biased as well to african-american people and minorities. It's horrible that in 2019 this disgusting biased behavior still exists!