Managers
Managers here violate conduct policies, by refusing customer service, refuse to help cashiers. The store manager Jessica Mejia refuses to open register for 9 months as corporate tolerates this manager to break violations weekly. They give her excuses and ignore all of her violations as corporate tolerates the manager to disrespect and refuse to teach and...
Read full complaint and 3 commentsYour manager assaulted a customer
On december the 29th 2023 your manager she's short white woman straight blonde bob and she was in a fist fight with a customer. I'm a non confrontational person and i've had confrontations with this woman every time I go in the store she's bullying someone confronting someone being overly aggressive with customers she's literally looking and initiating fights she talks a negative about her employees in front of all the customers, but she's taking that aggression way too far and this woman is going to get you sued! Well she finally found the fight she was looking for, your manager fist fighting a customer in front of 60 other customers she's fighting and pushing and and punching this woman and grabbing things and just making a fool of herself then she follows the woman outside and continues the fight while, 50 customers looking on in horror, they can't believe what they're seeing. You have no right to put your hands on a customer for any reason whatsoever, it doesn't matter what you think they have or don't have! And i'm sure the law would agree with me on that, then she comes back in the store like rocky balboa loudly announcing that no one takes anything from me I fight for my stuff and blah blah blah! The sad truth about the situation is that she did not care about what that woman took or didn't take she's always looking for a fight and she took the opportunity partake in that! Pull the camera if you have it december 29th 2023 and watch your manager commit assault & battery against a customer! If you have any questions my email is [protected]@yahoo.com
Claimed loss: Yeah your manager has LOST her mind putting her hands on a customer. Ask the employees that were there today they'll tell you it was a complete scene!!!
Desired outcome: This woman is out of control and I it needs to be removed from the store, so your employees have a peaceful place to work and your customers have a peaceful place to shop!!!!!
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Management customer service
Store 13741 S. Tamiami Trail, Fort Myers FL. Unit 4 TerryMarie - manager I was trying to use my gift card with a cashier and it would not swipe so she called TerryMarie over to assist. We told her it wasn't swiping and she told the cashier (out loud) that she was not taught how to manually enter a gift card. After going back and forth with her telling me...
Read full complaintStore total disaster
I visited the Dollar Tree store in Niles Michigan located at 1202 S 11th Street Niles Michigan on 12-7-23. What a TOTAL DISGRACE. This store is fifthly and the shelves are a TOTAL disaster! There were tons of stock for the shelves in the aisle and plenty of staff standing around crying about all the Christmas merchandise that needed to be out and that the...
Read full complaintEmployee male
11/26/2023 Dollar Tree Speedway 7810 Blvd white male tall heavy set treated me with contempt. I needed a cart to go to the back of the store. I got the cart and the male was staring at me as if I was robbing. I went to get bottle bleach and three other items. I paid male, and he asked if I needed a receipt. Furthermore, I put my card away. Besides, I looked...
Read full complaintConditions and service from the manager
It was on Sunday, November 26, 2023.The Shenandoah, Pennsylvania store. We got to the store about 6:03pm. My daughter and I went into the store to look for glitter. We went into the Christmas isles first to look around and my daughter had to move the blue cart with Merchandise on it just to look at the Christmas balls. There were other boxes on the floor...
Read full complaintDollar Tree 322 Commons Dr. Parkesburg ,Pa ...
I am very disappointed in how you have allowed your manager of that store disrespect your brand and motivation for opening such a store in my community. Exactly since this person hired to managing this store merchandise not shelved in a timely matter. She has more breaks than the norm. Also, discouragingly her help to not do their jobs. One thing she i...
Read full complaintStore manager bullying merchandise manager.
So I work for dollar tree, for about over a year or so. I started as a assistant manager then moved to this family dollar that changed into dollar tree. Plus I knew the store manager from family dollar, shes from the same town I grew up in. Thought this was going to be great. Now I am lost for words, looking for the best advice, and trying to find how I...
Read full complaint and 3 commentsPineville, Louisiana store manager Becky.
I think it is only right to let you know about your disrespectful manager in Pineville, Louisiana. The explanation of the cause is given below: I was in this store on Wednesday, November 22, 2023, at 2:00 PM. I went shopping and then silently waited in line to check out. There's just one cashier, as usual. The queue became longer as people stood in it, and...
Read full complaintcorporate policy
I was very surprised to see the dollar stores are open on Thanksgiving. I think it is a total disgrace, People today have very limited family time. By your stores being open on Thanksgiving, your valued employees will miss a family holiday dinner. I find this unacceptable. Will the corporate office be open on Thanksgiving? I was in management for many years, and I made a point of not asking my employees to do something I would not do. So, unless you plan to have the corporate office open on Thanksgiving, I think you should close the stores. While I was in the store today, I cannot tell you how many customers were very upset to see that the store will be open on Thanksgiving. You might want to reconsider. since no one needs anything from Dollar store on Thanksgiving they can get Wednesday or Friday. For the sake of your employees please consider closing on Thanksgiving.
This company is a disgrace! Managers working on thanksgiving, Xmas eve and New Year’s Day. 6 day 12 hour work weeks from thanksgiving until Christmas with NO extra money & NO holiday bonus! Not even their sad cookies this year. Local manager in rural area was told to find their own employees due to low applications.
Store organization
I stopped in to the Dollar Tree store in Great Falls, MT on 10th Avenue South and I was shocked! There was hardly anything on the shelves, unpacked boxes blocking every aisle. Items were all over the floor and in the wrong sections. Looked like a bomb went off! Never seen it this bad. I am sure a fire hazard at the least. Disabled people having a hard time maneuvering through the mess.
Desired outcome: Get the store cleaned up and merchandise put away.
Red plastic disposable drinking cups - 50pk
My family shops at Dollar Tree almost every day. This time we went and they had an entire aisle of 1.25 items. We grabbed 4 packs of 50 cups and they proceeded to tell us it was 5 dollars each. The sign clearly said 1.25 and there were rows and rows of this item. The entire aisle was supposed to be 1.25 items. When I asked them to look at the shelf and price they told me they made a mistake. They said they will not honor the price advertised. I asked for a manager and one never came. I took pictures of the item on the shelf clearly marked at 1.25
Claimed loss: 3.75 times 4 bags of cups
Desired outcome: I would like someone to honor the price like any other store when it is mismarked.
Actually you are 100% incorrect. Walmart, Jewel, Osco, and many, many, many other stores religiously acknowledge that it is their error and upon speaking with a manager you WILL get the marked price. I have had it happen quite often. I also worked for Walmart in a corporate roll and can tell you that they WILL honor if pressed. If you think that I cannot see the "Plus" stores change in plain sight then you must be very narcissistic in the fact that you seem to feel yourself more intelligent than the average consumer. It is legally called "Bait and switch" and it IS illegal. Mistake or not. When you accidentally get in an auto wreck and forgot that you didn't pay the insurance bill you get fined. Accident or not, YOU are responsible for your own mistake and have to pay for it as such. A customer is NOT taking advantage of the store by simply demanding that the advertised price, via the shelf advertisement sticker, be honored. This is designed to protect the consumer against just such practices. It is NOT the consumers responsibility to dig for information on pricing mistakes by using their phone, which they pay for, to investigate pricing errors due to negligent employees of the corporation. There is no need for the person who is supporting their salaries by making the choice to consume the goods provided to be the "Bigger person". That statement is ridiculous in itself. The FTC (Federal Trade Commission) has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. Look for yourself: https://www.fdic.gov/resources/supervision-and-examinations/consumer-compliance-examination-manual/documents/7/vii-1-1.pdf
Refund
Register over calculated my money I took in reciets and the items the refund was still less then the cash amount was given... I had the proof and when they pulled the cameras it only showed when I returned the items I was still missing half of my money, the manager stated I was the thrid person that came in with same issue however she would not take the time to do it manually so she could see the miss calculation... Manager sent other people too talk to me no one would listen and the part they pulled fromthe cameras only showed the second transaction... When I returned the items for a full refund but it was still short... So they dismissed my complaint completely and someone or some way thet kept my 59.40 and only retured 46 dollars to me after I paid 110 in cash... I have all the reciepts all they had to do was calculate... And now where do I go from here this is teriable and just crazy!
Claimed loss: $59.40 DOLLARS
Desired outcome: I WANT FULL CAMERA RECORDING PULLED .....AND MY REFUND AND MANAGERS NEED TO BE RETRAINED OR FIRED THE WAY THEY WAS ACTING!!!!
Store never have change
The dollar store on 11th & Girard never has change... this has been occurring for at the last few months. They have a sign that says correct change or debit/credit. When your purchase amount is $7.82, they would rather you put everything back, or they want to keep your change from $8. They will take your change but won't let you go for a few pennies.
Read full complaintRefused exchange and humiliated me
Dear Sirs: I want to make you aware of the rude and unprofessional service I received from your assistant manager, Audrey, earlier this month at the Pointer Ridge Dollar Tree location in Bowie, Maryland. I purposely waited to send this email complaint to you because I wanted to cool down and reassess my interaction with this assistant manager as I realize...
Read full complaintEBT Card
I went to a Family Dollar Store on 4301 Statesville Rd in Charlotte NC and notice that the workers are letting customers type in their food stamp card number with presenting the card. The customer was looking at her phone to get the information and password. Grant it or not, the card could have been stolen from the rightful owner. I think this is bad...
Read full complaintRude worker possible manager
Hello, You have a worker being rude to customers, and people are leaving this dollar tree to shop at the one located in Oakhurst in Largo, Florida. The rude lady and I got into it at this location: Dollar Tree, 12002 Indian Rocks Rd., Largo, FL 33774 This lady looks like she is in her 60s with an accent. Blonde hair, regular height, about 40 pound...
Store... A mess
I enjoy shopping at A dollar Tree! But, the one I shop in is always a big, big mess. Carts are in the aisles packed with boxes that need to be unpacked and merchandise put on the shelves. Lots of trash and merchandise is on the floor. The store is in a total mess! The store always looks like this. It looks like it is going out of business! I know they do...
Read full complaintHarassment from manager
Dollar Tree 121 Commerce Street. Wisconsin Dells Wisconsin 53965. I had a empty box in hand Manager grabbed it from me. Told me she needed it for storage. Okay. Go in again. One box on floor I picked up. Had 68.00 in product. I wanted it put in box. Manager Gigi Jackson abruptly gets in my face and tells me I cannot have the box. I put my product in my car...
Read full complaintWant to know why you don't help
To whom it may concern:
I am writing you today to complaint how disappointed I am about your store Dollar Tree location at 1709 St. Mark Ave Brooklyn NY 11213 .
I worship across the street at MT.Ollie Baptist church located at 1698 ST. Mark Ave Brooklyn NY 11213.
On last week we had a 3k walk for health and awareness that provided information about how to stay heathy and live longer . Date of the walk was 09/30/2023 .
I went to the store and asked would they give the church a donation for our walk ,( I explained what the walk was about) and I was so disappointed when the manger said we don’t give donation to New York . Dollar Tree is good for the community ,because the prices are good and the products I like this store .( I am hurt, confuse and angry )
I trust this is not the way Dollar Tree company wishes to conduct with business with valued customer/community my church have been shopping with you from the time you move into our community I am looking forward to hearing from you .
Yours faithfully
Sarah Muhammad
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