Dollar Tree

On december the 29th 2023 your manager she's short white woman straight blonde bob and she was in a fist fight with a customer. I'm a non confrontational person and i've had confrontations with this woman every time I go in the store she's bullying someone confronting someone being overly aggressive with customers she's literally looking and initiating fights she talks a negative about her employees in front of all the customers, but she's taking that aggression way too far and this woman is going to get you sued! Well she finally found the fight she was looking for, your manager fist fighting a customer in front of 60 other customers she's fighting and pushing and and punching this woman and grabbing things and just making a fool of herself then she follows the woman outside and continues the fight while, 50 customers looking on in horror, they can't believe what they're seeing. You have no right to put your hands on a customer for any reason whatsoever, it doesn't matter what you think they have or don't have! And i'm sure the law would agree with me on that, then she comes back in the store like rocky balboa loudly announcing that no one takes anything from me I fight for my stuff and blah blah blah! The sad truth about the situation is that she did not care about what that woman took or didn't take she's always looking for a fight and she took the opportunity partake in that! Pull the camera if you have it december 29th 2023 and watch your manager commit assault & battery against a customer! If you have any questions my email is [protected]@yahoo.com

It was on Sunday, November 26, 2023.The Shenandoah, Pennsylvania store. We got to the store about 6:03pm. My daughter and I went into the store to look for glitter. We went into the Christmas isles first to look around and my daughter had to move the blue cart with Merchandise on it just to look at the Christmas balls. There were other boxes on the floor that you had to maneuver around to get into the next isle. I went down the party isle and there was a box of stuff on the floor with a bunch of stuff in it also. So, going down the craft isle looking for glitter which they only had one color which it wasn't the color I needed or wanted so I headed towards the back of the isle and moved the blue cart over a little with my shopping cart just to get out of the isle. I saw a worker by the freezer section so I asked her if she could help me by checking to see if they had any others in the back and she said she was on break and apologized and said there is two other workers up front that could help. So, I went up to the front of the store and asked the lady that was by the doors where you come into and she said she didn't know and then she yelled over to the Manager on the register and he said he didn't know but, give him like 5 to 10 minutes until he gets off the register and he will look. I said okay. After I asked him the lady that was by the doors walked over to the guy on registered and stood there and was talking to him for at least 5 to 10 minutes. Not doing anything which she could have went back and checked for the glitter to see if they had any but nope. So, he got off the register like 5 minutes later and went into the office and never came back out to go to the back storage area and look for what I asked him to check for. I waited like 15 to 20 minutes past the time that he got off the register and he still did not come out, so I went and checked out and left at 6:49pm. That was so ignorant of him and the lady up front to help me. The place looks like a disaster area with some isles were really messed up, extra boxes on the floor that you have to walk around especially by the Christmas stuff in the first isle and the craft isle you have to move stuff on the shelves just to find stuff that you are looking for.

I was very surprised to see the dollar stores are open on Thanksgiving. I think it is a total disgrace, People today have very limited family time. By your stores being open on Thanksgiving, your valued employees will miss a family holiday dinner. I find this unacceptable. Will the corporate office be open on Thanksgiving? I was in management for many years, and I made a point of not asking my employees to do something I would not do. So, unless you plan to have the corporate office open on Thanksgiving, I think you should close the stores. While I was in the store today, I cannot tell you how many customers were very upset to see that the store will be open on Thanksgiving. You might want to reconsider. since no one needs anything from Dollar store on Thanksgiving they can get Wednesday or Friday. For the sake of your employees please consider closing on Thanksgiving.

I stopped in to the Dollar Tree store in Great Falls, MT on 10th Avenue South and I was shocked! There was hardly anything on the shelves, unpacked boxes blocking every aisle. Items were all over the floor and in the wrong sections. Looked like a bomb went off! Never seen it this bad. I am sure a fire hazard at the least. Disabled people having a hard time maneuvering through the mess.

My family shops at Dollar Tree almost every day. This time we went and they had an entire aisle of 1.25 items. We grabbed 4 packs of 50 cups and they proceeded to tell us it was 5 dollars each. The sign clearly said 1.25 and there were rows and rows of this item. The entire aisle was supposed to be 1.25 items. When I asked them to look at the shelf and price they told me they made a mistake. They said they will not honor the price advertised. I asked for a manager and one never came. I took pictures of the item on the shelf clearly marked at 1.25

Register over calculated my money I took in reciets and the items the refund was still less then the cash amount was given... I had the proof and when they pulled the cameras it only showed when I returned the items I was still missing half of my money, the manager stated I was the thrid person that came in with same issue however she would not take the time to do it manually so she could see the miss calculation... Manager sent other people too talk to me no one would listen and the part they pulled fromthe cameras only showed the second transaction... When I returned the items for a full refund but it was still short... So they dismissed my complaint completely and someone or some way thet kept my 59.40 and only retured 46 dollars to me after I paid 110 in cash... I have all the reciepts all they had to do was calculate... And now where do I go from here this is teriable and just crazy!

Dear Sirs:

I want to make you aware of the rude and unprofessional service I received from your assistant manager, Audrey, earlier this month at the Pointer Ridge Dollar Tree location in Bowie, Maryland. I purposely waited to send this email complaint to you because I wanted to cool down and reassess my interaction with this assistant manager as I realize that we all have had bad days. But when I returned to the store on another day, she was engaging with another customer in the same rude and unprofessional manner. I was so turned off by her attitude; I left the store.

My earlier interaction with Audrey dealt with her unwillingness to accept my request to exchange three items without a receipt. She denied my request. I clarified to Audrey that I only wanted to exchange the three items, and that I was not expecting a refund. She demanded a receipt for the exchange.

I then asked her when did the store policy change because I have returned/exchanged items bought at Dollar Tree locations in Maryland, Virginia, and Tennessee without a receipt. I further explained to Audrey that I understood the policy to be that customers may exchange items but no cash refunds. And that I tend not to take the receipts since the store policy is, exchanges allowed but no refunds.

I told her that I understood that the store policy is an exchange without receipt and that the store managers that I am used to dealing with, Gina, and occasionally Ann, didn’t require a receipt for an exchange. She then told me to come back to the store to see one of those managers. I then asked her why the store policy was different while she was working? At that point, she insulted me further by saying that she knew I didn’t even buy the items I wanted to exchange at a Dollar Tree location. (I am unsure how she knew that because she didn’t scan the items. Please keep in mind, the total transaction of the exchange of three items is less than five dollars.)

Picture this — your Dollar Store representative acted this way with me in front of a line of roughly 5-7 customers. I realized that Audrey either, 1) wanted to be position of power/control, or 2) she did not know the store policy. Regardless, she wasn’t going to change her position in front of the other customers. I found our discussion to be a pointless, frustrating, exchange, and I felt humiliated by Audrey's dismissive treatment especially since I knew she was wrong. It felt discriminatory.

As I proceeded to leave the store, she told me to, “have a blessed day!” You can imagine how that made me feel.

Not only was Audrey rude and unprofessional in her dealing with Dollar Tree customers, she was now also condescending.

While there is a bright side to the story, (I returned to this Dollar Tree store and was able to exchange my three items for the items I wanted — without a receipt) no one deserves to be treated the way Audrey treats Dollar Store customers.

Jim Jackson

Hello,

You have a worker being rude to customers, and people are leaving this dollar tree to shop at the one located in Oakhurst in Largo, Florida.

The rude lady and I got into it at this location:

Dollar Tree, 12002 Indian Rocks Rd., Largo, FL 33774

This lady looks like she is in her 60s with an accent. Blonde hair, regular height, about 40 pounds overweight.

I asked her where something else was. She pointed and said in a rude tone "It's right there". I told her that "I didn't see it". She said back to me that

"I didn't see it because I didn't look and was lazy". I told her that I was writing a review. Another customer came up to me and said that the same lady was also rude to her.

Now this isn't the first time this lady has been mean to me. I live 3 minutes from this store, and I am a regular customer. I understand that everyone has a bad day. This time, she went too far.

Just letting you know. I tried to get a picture of her but didn't want to get caught taking the picture. The picture isn't a good picture at all. I just took a picture of the back of her. I attached the picture to this email.

Someone told me that she was one of the managers. I doubt that because a business wouldn't hire someone like her to scare off customers.

Sincerely,

D. Jennings 

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