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Customer Service

500 South Buena Vista
Burbank, California
United States - 91521-0278

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Complaints & Reviews

Disney StoreWalt & mickey partners ornament

Ordered this 8/18/20 for a gift. Rec'd each time broken. This was packaged with ornament wrapped in bubble wrap with 1 sheet of tissue paper laying in a 12x12 box. It was free to move around and each time I called I said it was breaking due to packaging. Unfortunately, last customer service person (rob) told me item was out of stock (which I put it in my shopping bag) so don't think it was. So with gift card he issued I guess I will try to purchase when I can go to a store. Very disappointing. This is a $25 ornament and would think better care would be taken.

Walt & mickey partners ornament
Walt & mickey partners ornament
Walt & mickey partners ornament
Walt & mickey partners ornament
Walt & mickey partners ornament

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    Sep 18, 2020

    Disney Store — In-store incident

    On September 18th my son and I were denied entry to the Disney store in Destiny Mall in Syracuse NY. Even...

    Sep 13, 2020

    Disney Store — Staff

    Yesterday, my husband and I went to Riverwalk Disney store in SA, Tx. We were looking for something for our...

    Sep 06, 2020

    Disney Store — Mask wearing.

    Me, my husband and daughter went to Oprymills yesterday to shop and got to the Bass Pro so Darrell could get...

    Disney Storeovercharges

    I submitted a concern for being overcharged by email to customer service on 12/8/19 10:36pm. I received 2 charges on my card $10.34+$90.43 = $100.77. My order total was $98.53 per my email confirmation. Attached is the response I received from my email to customer service along with copy's of my email confirmation and credit card transactions. Please resolve this matter


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      Nov 14, 2019

      Disney Store — unethical behaviour

      On 11/7/19 I visited the Disney store with intent to make a purchase. I am a person of color, and I felt very...

      Oct 15, 2019

      Disney Store — cast member

      On Saturday, 10/12/19, I came to the store to return some ornaments I had purchased that had some chips and a...

      Disney Storemerchandise

      I called the Disney store about a tag that was left on the shirt I purchased . I was then directed to the corporate line . I called them on 08/17/19. I gave them the date of the purchase and the amount . The date was 03/04/19 and the amount was $95.92. this was purchased at the Texas City store, Texas. The said it would be two business days to get a copy of my receipt . we are now 08/28/19 and I have no information. It was not our fault the security tag was left on this shirt . I am upset and want this issue RESLOVED.

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        Jul 15, 2019

        Disney Store — disney store

        I decided to visit the Disney store located at the Oxford Valley Mall in PA, on July 13, 2019 with my 8 year...

        Disney Storeonline chat

        I chatted with Chana during the last hour of the online chat about my confusion with order returns. Although I did miss the hidden shipping details, Chana was rude about pointing them out to me in her response to say that an address change due to a later shipment date was not possible. She would keep repeating the same thing when I had asked her other questions, failing to give me clear responses. For example, I had asked her what she meant by "Return information has been provided" as it does not relate to the information on the website, and after repeating the same nonsense, later said that she had been very clear, was thrilled about my order/return, and signed off due to "inactivity" when I had taken a few seconds and it had taken her minutes to respond to some of my messages. Needless to say, she was very rude, impatient, and sarcastic. The worst customer service I have ever received...Chana does not exude the qualities of a Disney cast member.

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          • Updated by Linda O Huynh · May 09, 2019

            forgot to add one of the details/questions I had asked Chana: I wanted a definitive clarification of what a return fee not being "suggested" means

          Disney Storecomplaining /service

          I decided to bring my kids to the local Disney store in Canutillo TX. After looking around for 30 min my son finally decided what he want it. We proceeded to the register. The cashier asked if we were only taking to things and I said yes. As he was scanning he was all looking at my babys stroller like if I was stealing something then he asked if the pillow in my stroller was mine. I asked "what pillow? And he pointed at my sons old backpack (spiderman by the way) I told him "its not a pillow its a backpack" and he just said oh he didnt even apologized for thinking wrong. I didnt say anything else because at this point I was mad and I didnt wang my kids to know he was being rude. Disney store doesnt carry the type of backpack my son has and the reason he had his backpack was because this disney store is located in an outlet mall were you walk outsude and it gets hot so he always carries a water bottle in there. Im going to let my friends and family know how this person made me feel by looking all over my stroller and still asking if what I had was mine.. That was ridiculous.

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            Apr 05, 2019

            Disney Store — disney store #00436 langhorne pennsylvania

            Virginia G her tag said Ginny who drove us nuts while we shopped. However when it was time to pay her and her...

            Nov 10, 2018

            Disney Store at Smithhaven Mall, NY — cast members

            This evening I took my 15 month old daughter into the disney store at smithhaven mall, lake grove new york...

            Nov 06, 2018

            Disney Store — bags

            Hi I was at my local mall and I have a broken leg. I am on a one leg scooter that I have to use my hands for...

            Oct 27, 2018

            Disney Store — designer doll lottery

            On October 20th and October 27th 2018 I attended the Disney store lottery for the right to buy one of 8...

            Oct 20, 2018

            Disney Store — the selection of the jasmine designer doll

            I was just at The Disney Store in Freehold Mall, New Jersey waiting to enter to get a Princess Jasmine doll...

            Disney Storenyc times square store.

            Dear Disney Store,
            I am emailing you to advise you incase you are unaware of a condition outside your NYC times Square store.
            On Saturday 9/29/2018, My wife and I were in Times Square wiyh our two young daughters and decided to visit the Disney store since we were in Disney World in August 2018 and loved it. As we were getting close to the store, we came face to face with three young female ladies that we're only wearing panties and body paint on their otherwise exposed breasts that we're soliciting tourists to take photos for money. My family and I turned around and departed the area and never made it into the Disney store.
            I realize that what happens on the sidewalk is not up to you, but since this was very close to your store and in this case probably lost you some business, It does involve Disney. I wish NYC did not allow this to happen.
            Thank you,
            Steven Kenney,

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              Disney Storedisney mickey backpack

              I purchased my Disney back pack at Disney World Orlando in April 2018 it is the back pack with mickey in multiple colors and it has torn on the seam where the lower strap connects to the back pack. I really love this back pack and use it often, very disappointed it has torn already. I would really like my back pack replaced please. Please let me know what other information you need to assist in this process. Thank you.

              disney mickey backpack
              disney mickey backpack

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                Sep 13, 2018

                Disney Store Bridgewater Commons, NJ — lack of bags

                I bought some stuff at Disney store. When I paid for my order, I was told that the plastic bags had been...

                Aug 27, 2018

                Disney Store — wrong charges, bad customer service

                On Monday, 8/20, I went to the Disney store located in Paramus and I wanted to purchase $75 worth of...

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