Disney Store reviews & complaints 93
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Mixed Experiences with Disney Store Inc
As an expert in the category of Disney Store Inc., I've observed a range of customer experiences. While some customers have expressed satisfaction with the quality of products and service, others have faced challenges. Issues such as delayed deliveries, damaged items, and poor customer service have been highlighted. It's important for potential customers to be aware of these mixed reviews before making a purchase. Despite some positive feedback, it's advisable to proceed with caution and manage expectations when engaging with Disney Store Inc.
The variety of toys are fanciful
The variety of toys are fanciful. Quality is good.
It is my favorite
Disney Store is my favorite store. I regularly buy from here
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Pros (Advantages)
- Wide range of exclusive Disney merchandise
- High-quality, authentic Disney products
- Frequent promotions and discounts
- Intuitive, user-friendly online store
- Reliable customer service and support
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Cons (Disadvantages)
- Premium Pricing Strategy
- Limited Product Diversity
- Intense Market Competition
- Niche Target Audience
Collectables
Good quality Disney collectables, action figures of Disney characters. Got good deal with discounted price.
A bit expensive
The prices here are a bit over the top, i don't usually shop here but it's worth having a look at. Once got a gift for my niece and she truly happy, the quality of items is good.
Disney online Guest Services
Disney.com, guest service rep.: ERIN is very helpful in resolving and correcting my order, she explain every detail of my order 4/22/2021 and rep,: DENA helped me to correct errors on my order to satisfaction.
Thank you, Guest Service for the good work that you have provided to the customers.
I can always count on Disney
I actually order all the time from Disney yes some prices can be pricey but what do you expect with good quality stuff shipping is usually great and fast a lot of times Disney has discounts for orders highly recommend! If you cant find it on the site then try the Disney Park app everything is there!
No problems at all
I read all the bad reviews on here and was worried. But everything was fine. Received the entire order in about a week. Everything was just as advertised. I had no problems at all. I was however only allowed to use my disney rewards card and a credit card. Could not also use the disney gift card I had... but that is okay.
Refund
Frankly speaking i would rather buy from Disney store, at least I know, I would buy a real one,
I had an xcellent service from them so far. Order arrived as what they says it will.
This time of course my order has not arrived. But it was not there fault. It was Hermes fault, because probably the Hermes driver Connot be bothered to deliver my item.
The Disney store quickly reply my email.and refund my money without me asking for it yet.
I would recommend to shop at Disney store.
Customer service doesn't live up to the Disney name
I ordered two pieces of jewelry on 12/14/2017 after seeing banners all over the place saying that if I ordered soon I could have the items by Christmas. All through the order process - no detailed estimates of arrival dates. The only thing I get is an order confirmation saying i chose standard shipping, expected to be 5-6 business days - which should be enough to get before Christmas, right?
Nope. I get an email that my item shipped on 12/22/2017 after radio silence. Then I check the UPS delivery time frame and it says that I can expect to receive it on 12/29/2017... let me just mention that I was charged $38 for shipping as well and that the person I intended to buy the presents for leaves the country for a month and a half the day before. So I can't even give it to them as a late Christmas present.
So I call shopdisney.com's customer service to find out what's going on and then they tell me that the "shipping by Christmas" banners that were prevalent throughout the site only applied to a few select items. Additionally, in the tiny fine print, the items I ordered were indicated as being from an outside vendor, with an additional 2 weeks of processing time and that I would have had to order by 12/5/2017 in order to receive the items by Christmas.
So I ask if I can speak to someone to leave feedback on the website and customer service rep effectively tells me she can't help me while re-iterating this information is on the website.
So in the tiny chance anyone does read this that does manage shopdisney site design or marketing...
1) This is 2017. Many other large online shopping sites give you real time delivery estimates right before you place your order and in the order summary email - not tiny disclaimers below products, especially when your website is crowded with advertisements for other products and much larger flashing "SHIPPING BY CHRISTMAS" banners. A reminder/warning would have been helpful so that I could have had a contingency plan.
2) If your vendors take 1-2 weeks to ship, you should create a pop up warning, not bury it in tiny text. Especially with something ridiculous like "order by 12/5" to get delivery by Christmas on items that seem like every other pre-made/manufactured item you sell. I wasn't ordering custom made or expensive items here. My family does a ton of online shopping and your competitors deliver stuff to my door step two days after I order it.
To the people running shopdisney customer service - I wasn't looking for a refund or a discount. I simply wanted to provide feedback on a poor christmas shopping experience. You couldn't even do that?
I have been a huge fan of Disney all my life and it
"I have been a huge fan of Disney all my life and it unfortunate that I have to write this negative review.
I placed an order for two personalized items (along with other items as well) on 11/10/13. A few days later I received a shipment notification that my items have shipped with a tracking number provided. The order was sent in two shipments (the personalized items sent separately a few days later). I received the nonpersonalized items within a reasonable amount of time, but never got the personalized items. I understand that personalization takes time so I tried not to be impatient. I emailed customer service multiple times and they assured me that my order was on its way and that I would get it by Christmas. December 2,2013 (almost 1 month after my order was placed) I called customer service and I was told that they could reship one of my products but the other was out of stock and they could give me a gift card. I requested that they replace the out of stock item with another similar item and after 5-10 minutes on hold they informed me that they "found" me the item that was out of stock and they would have it personalized and have both items resent with 2 day shipping. December 6,2013 I received shipment notification for both of the items with a new tracking number. December 11 I tracked the shipment and it just said that a label had been made, but that the package had not been dropped off (same message as the first lost shipment). I called customer service and they informed me that now BOTH of my items were out of stock and that they could give me a gift card as a refund for my items. After more discussion I was able to get them to agree to refund the money onto my credit card. Only after discussing the situation with a manager was I even able to get the money I paid for shipping on these two objects refunded. While the associate that I chatted with acted sincere and apologetic, a refund does not fully resolve the issue. For a month and a half I was under the impression that my Christmas shopping was finished for my son, but now these are items that I will not be able to replace because I live in a very rural area. By receiving the misleading "shipment notifications" I lost any opportunity I had to get out of town to find him another present.
I do not write reviews often, but I feel like it needs to be done. I understand that losing a shipment once happens sometimes, but twice in a row is simply ridiculous and shows that there is problems with the process they are using. I just want any other potential buyers to beware of the Disney Stores misleading "shipment notifications" (which just means that they made a label for the item and has nothing to do with the item actually making it to a shipping facility). Also, do not trust the individuals that answer the emails. They just tell you to wait until UPS finally updates their systems (even though my package was a month late at the time, they still tried to blame UPS).
Overall I am just very disappointed in the Disney Store and at a loss as to what I will do now to replace the items I thought I was getting my son. Lesson learned- never buy something from the Disney Store Online that you need by a specific date (even if you have a 2 month buffer). "
Slinky dog dash hollywood studio
Incident date 11/10/21 @ slingky Dog Dash Disney World Orlando Florida
Maria Soriano, [protected].
It my family's FIRST visit to disney world from California, I'm very displeased with my experience with your customer service. I want to report your staff for very very poor assistance, without my FIND MY IPHONE feature I would have left Orlando Florida without my iphone.
It was pouring rain when we rode the slingky dog dash, still our family of 10 enjoyed the ride n rain. We walked to ABC restaurant for lunch n hope the rain will stop, I realized that I left my iPhone at the slingky ride side pocket. I rushed back in the pouring rain all the way back to find my iphone, spoke to all the staff but no-one had seen it. I ask what I should do n they said to go to lost n found. Went back to my family feeling so bad not because of the phone but that all my photos are gone😢 after hours of thinking and doing the best way to retrieve my phone my daughter finally was able to detect my phone at the slingky ride. We run back to the ride again in the pouring rain and the staff still insist its not there n that they look all over, but the FIND MY IPHONE says otherwise. We were insisting to the staffs that per our FIND MY IPHONE, my iphone is in the exact/direct spot where we are standing by the ride operator at slingky dog ride, your staff was not helpful or lazy or maybe with bad intentions to not give my iphone by just saying its not there. Finally one of the staff tall blond guy (like he knows it was there) open the cabinet just beside me n there it it is my iphone.
WHY IS IT THAT NOT ONE of your staff looked in the only one cabinet beside operator? I went through all the running stress anxiety in the pouring rain when it would have been easy to find my phone! I hope they don't do this bad service to the other guest. My persistence paid off, but what with other guest who doesn't know what to do? I want a respond via text from a supervisor about this incident of unprofessional n BAD customer service
Disregard for Disney’s own rules regarding time shares
Tried to book a vacation for Disney's hiltonhead resort as we always have been able to do. Did this on the very first day we could according to dvc rules. was told nothing is available and put on a waiting list. Waited months and called dvc for an explanation. Was on hold for 1 hour to get a runaround and no results. Asked for a supervisor how amazingly had the same runaround spiel an customer service. We
Pay 1500.00 per year in dues and are not able to use our timeshare this year for what reason. I was told Hawaii and California would be tough to get reservation in. What that has to do with hiltonhead South Carolina I don't know. Dvc Customer service and supervisor were both completely useless and could care less if we couldn't use the time share we paid good money for this year. Buyer beware!
Desired outcome: Honoring our request to use our time share as in several previous years.
Store in Lancaster PA Mask Requirements
On Sunday May 09, 2021, I wanted to buy a outfit and Accessory for my Granddaughters first birthday, my 14 old son went with to shop for star wars, on the door we got told he can not enter the store with a gaitor mask, -Disney police -, his face was half covered to his glasses, his mask is made out of the same material like the mask that you sell in your stores. Needless to say we didn't go in the store and couldn't buy something because of this. We love your parks and did many times vacation in there, but this was a bummer for us. Nowhere it was signed that you couldn't go in the store with a Gaitor mask. It was Mask up that what he did.
Discrimination
I was refused entry based on my mask. My mask has a n FPR 10 Hepa Filter which is far supurb to what I was told to wear.
Desired outcome: Eliminate the racist and discrimination against diabled veterans
Trying to get a refund
We made an online purchase through Disney store 27 November 2020, Order number [protected]. We received our delivery via Hermes unfortunately both the packaging and contents were damaged. We immediately contacted Disney who told us to return the item for a replacement. We returned the item on the 7th December via Herems. As of today 11th January 2121 we still have not received the replacement or refund. We are the ones having to constantly keep contacting customer services after they tell us they will come back to us within 48hrs. We have just telephoned again after not hearing a news, only to be told that they will start a yet another NEW investigation (this would be the 3rd investigation). This is now beyond a joke. We are £100+ out of pocket, we have a daughter without a Christmas present. I am disgusted with how we have been treated.
Desired outcome: THE ITEM REPLACED PLUS A CASH CO.PENSATION FOR MY DAUGHTER .
Walt & mickey partners ornament
Ordered this 8/18/20 for a gift. Rec'd each time broken. This was packaged with ornament wrapped in bubble wrap with 1 sheet of tissue paper laying in a 12x12 box. It was free to move around and each time I called I said it was breaking due to packaging. Unfortunately, last customer service person (rob) told me item was out of stock (which I put it in my shopping bag) so don't think it was. So with gift card he issued I guess I will try to purchase when I can go to a store. Very disappointing. This is a $25 ornament and would think better care would be taken.
In-store incident
On September 18th my son and I were denied entry to the Disney store in Destiny Mall in Syracuse NY. Even though I told the woman he is 2 years old and he has asthma and cannot wear a mask. She continued to deny us entry. I tried a face shield, I tried a mask and he would not wear it as it inhibits his breathing.
I told the customer service woman this and she still denied us entry. I then told her per NYS Mask Law and CDC regulations she cannot discriminate against my son for his disease. She continued to deny us entry.
As everything else has been taken away from our poor children and they've been in lockdown, I am appalled at the Disney Stores actions and discrimination against my son. My 6 year old daughter wears a mask. She doesn't have asthma. My son cannot. I actually have asthma as well. I h e had asthma attacks from wearing a mask, but I do anyway. I don't want the fight, I don't like conflict so as an adult I do it anyway. A 2 year old child is different. How dare you make your own laws and deny us entry. The positive number of cases of COVID-19 are under 1 %, yet these employees think they can implement their own rules and deny us entry to the Disney store. No other business makes a scene and discriminated against my son with asthma.
As a loyal Disney customer I am appalled and disgusted. You'll be hearing from my lawyer.
I do not think that the mask rule applied to two and under so you are right and they are wrong.
Staff
Yesterday, my husband and I went to Riverwalk Disney store in SA, Tx. We were looking for something for our grandchild. I liked precautions. However, one staff member was following us like we were about to steal something. I do not like that. I tried to tell him as paying for Mulan doll and baby today sticker. The man was not focused. No Disney ! I will never go to that store again. I am a person and not a thug. I was made to feel that way .
Mask wearing.
Me, my husband and daughter went to Oprymills yesterday to shop and got to the Bass Pro so Darrell could get some more totes fro his and Chloe's hunting clothes and other stuff he needed. Well he let us go and do our shopping in the mall first. We went into the stores we wanted to go in and shopped. Well I wanted to go into the Disney Store and look. Well when I walked in the lady told me that I can't come in with my mask because it had a vent. She told me I had to wear one of theirs so I turned around and walked out. It's bad enough that I have to wear a stupid mask with my breathing problems. I have asthma and allergies and have a chronic asthumatic cough and I am prone to getting respitory inffections and bronchitis and strep as well as pnemona. I will never step foot in a Disney store ever again or buy anything from them ever again. It's just plain stupid and wrong when they are telling you now that the mask you have you can't wear. I should have gone in and put their stupid mask on then if I had an asthma attack I could have sued the pants off of them and owned the Disney store.
The mask you are wearing protects you, however those type of masks your germs and air are breathing on others. Sorry.
I went yesterday and had mask on, but acted like we were stealing. I spoke with the clerk and his verbiage and listening like not even there or focused. My husband tried to explain and I will never go again.
Disney Store Customer Reviews Overview
Disney Store In-depth Review
In summary: The Disney Store offers a magical online shopping experience for fans of all ages. With an easy-to-navigate website, a wide range of high-quality products, and a reputation for excellent customer service, it's a go-to destination for authentic Disney merchandise. While prices can be on the higher side, the unique selection and frequent promotions offer value for money. The commitment to customer satisfaction is evident in their efficient checkout process, reliable shipping, and hassle-free returns policy. The Disney Store's dedication to brand reputation, community engagement, and environmental responsibility further enhances the overall shopping experience, making it a beloved brand among Disney enthusiasts worldwide.
Website Navigation and User Experience: Navigating www.disneystore.com is a breeze, with a clean layout and intuitive categories that make finding your favorite Disney merchandise straightforward. The site's search functionality is robust, allowing users to quickly locate items with keywords or filters.
Product Range and Selection: The Disney Store boasts an impressive selection of products, ranging from classic plush toys and costumes to collectibles and home decor. The variety caters to a broad audience, ensuring there's something for every Disney fan.
Product Quality and Authenticity: Products from the Disney Store are known for their high quality and authenticity. Items are often exclusive to the store, providing customers with genuine Disney merchandise that's difficult to find elsewhere.
Pricing and Value for Money: While some items may carry a premium price tag, the unique nature and high quality of the products offer good value for money. The Disney Store's merchandise is an investment in lasting memories for many customers.
Special Offers and Promotions: The Disney Store frequently runs promotions and special offers, including discounts, limited-time sales, and exclusive product releases, which enhance the shopping experience and provide additional value.
Customer Service and Support: Customer service at the Disney Store is commendable, with various channels available for support, including phone, email, and live chat. The support team is typically responsive and helpful in resolving any issues.
Checkout Process and Payment Options: The checkout process is streamlined and user-friendly, with multiple payment options available, including major credit cards and Disney Store gift cards, making purchases convenient for customers.
Shipping and Delivery Services: Shipping options are reliable and include standard, expedited, and express services. Delivery times are reasonable, and items usually arrive within the estimated time frame.
Packaging and Presentation: Disney Store products are packaged with care, ensuring items arrive in perfect condition. The presentation often includes Disney-themed touches, adding to the unboxing experience.
Returns and Refunds Policy: The returns and refunds policy is customer-friendly, allowing for hassle-free returns within a generous time frame. Refunds are processed promptly once the returned item is received.
Customer Reviews and Testimonials: Product pages feature customer reviews that provide honest feedback and insights, helping potential buyers make informed decisions.
Loyalty Programs and Membership Benefits: The Disney Store offers a loyalty program that rewards frequent shoppers with exclusive offers, early access to products, and other perks that enhance the shopping experience.
Brand Reputation and Corporate Responsibility: Disney's brand reputation is strong, and the company takes corporate responsibility seriously, with initiatives focused on community involvement and charitable work.
Accessibility for People with Disabilities: The Disney Store website is designed with accessibility in mind, ensuring that shoppers with disabilities can navigate and shop with ease.
Online Security and Data Privacy: The website employs robust security measures to protect customer data, ensuring a safe and secure shopping environment.
Mobile App Experience (if applicable): The Disney Store's mobile app mirrors the website's user-friendly experience, offering convenience for shopping on-the-go.
Community Engagement and Social Media Presence: The Disney Store has a strong presence on social media, engaging with the community and providing updates on new products and promotions.
Environmental and Ethical Considerations: The Disney Store is mindful of its environmental impact, with efforts to reduce waste and promote sustainable practices in its operations and product offerings.
Collaboration with Artists and Designers: The Disney Store often collaborates with artists and designers to create unique and exclusive merchandise, adding to the store's appeal and product diversity.
Overall Shopping Experience and Satisfaction: Overall, the Disney Store provides a satisfying shopping experience that captures the magic of Disney, with a focus on customer satisfaction and a wide array of enchanting products.
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