L.L.Bean
reviews & complaints

Hello,

I purchased 6 Seaside Beach Towels online on June 20, 2022 for $34.95 per towel. I received the towels and were happy with the quality but all towels had a price tag on them for $29.95.

I called customer service on June 23, 2022 and spoke with Jill. I explained the situation and asked that they honor the $29.95 per towel price. She said she was a supervisor and would look into it. She called me back 5 minutes later and stated that nothing can be done to honor that price.

Doesn't make sense to me. Not great customer service.

Maybe I will return them to the store and then repurchase them at the lower price they are marked as...

I didn't wear the blouses before washing, but after washing the two blouses, I noticed they had shrunk UP an inch or two. I sent them back because I have been an LLBean customer forever and tell others about the good return policy. I returned the blouses this month, not having even worn them. I received a phone call from the company rep today, May 10, 2022, telling me they are refusing to honor the return policy. I had stupidly said I washed them in warm, not hot, water. She reminded me the directions said to wash in cold water. I asked if warm water was really so bad; to me, it's not. So, she is sending my blouses back to me! I am so disppointed in LLBean now and will tell others how they treat customers. I have used the LLBean credit card every time.

Really, really sad. Maybe I should have lied!

One more thing to add to this 2022 year.

You guys need to read your product reviews on your website, because there have been a few people lately who are making hostile and discouraging remarks to something someone else posted about a product. Can you please rid your comments section of the trolls who feel the need to comment to everyone/thing in an inappropriate manner and are bullying them into not posting anything further? Thanks a bunch!

I purchased a fleece 2 yrs ago from your store in Freehold NJ. Last winter ( 2021) the full. zipper let go . I sent it back and nothing was done . There is nothing wrong with my washer or dryer as indicated by your tec. Also I have another fleece from about 10 yrs ago where the 4 snaps at the top won't close . Both are bright blue . I'd like both replaced . Thank you Charles H. Hengartner. 732-241-1456

According to LL Bean policy items bought before 02/09/2018 have a life time guarantee on them at 100% and return anything from us at any time.
We do not want you to have anything from LL Bean that is not completely satisfactory.

Had conversation with Kristan on 10/04/2021 and Vaughn on September on 09/30/2021 and they will not honor LL Bean policy. Was getting nowhere with them and they were very argumentative and waste of time talking with them.

I return items with my receipts and LL Bean return department will not honor my returns.

my account had a fraudulent charge on my account. I called to report it and get a new card. my accent was closed without my consent . I request to listen to the call to prove I didn't close the account and the manager refuse. i try to open a new account and customer service hangs the phone up and wont call me back. I have called several times and I tried online.

I purchased a pair of Allagash moccasins in May of this year. I used them around the home, on grassy surfaces and for light walking on woodland trails. The soles are worn at least halfway in only five months. The return desk informed me that they had been "abused" and were not eligible for a return. I have been a Bean's customer for over forty years and am now convinced it is not the same company it used to be. I will not buy anything from them again.

Years ago I purchased sheets from L. L. Bean. They were expensive, and have been wonderful sheets. Still in good condition. A few weeks ago I decided to buy another set and ordered them online. When they came I noticed a rather strong chemical smell and washed them a few times, but that smell is still there! Washing made no difference. I called customer service and the person helped me pick out a different set. I did notice that those smelly sheets listed a different country than the first set. So I dragged myself to a place to return the first set and soon received the second set of sheets she had suggested. Omg, guess what! These also stink but have a different smell! I Do NOT WANT TO SLEEP IN SHEETS THAT HAVE A CHEMICAL SMELL. I have not bothered to return them and will pass them on to a charity organization where hopefully someone will not be bothered by the smell. I have paid a small fortune for these sheets and also some rugs purchased from L.L. Bean. Will not be purchasing any products from them in the future. If their customers are dropping off, they need to evaluate their products. I will gladly become their sheet sniffer!😖

L.L.Bean is a joke.
They back ordered my items and forgot about it!
But let me start from the very beginning. So I ordered several nice items that were in stock. They sent me a confirmation email and a tracking information. Two weeks later I checked the tracking number and it showed that the items were not shipped out. I immediately called their support to straighten things out and they said that my items were back ordered. They were out of stock at the moment of ordering. Needless to say, I wasn't notified about anything and just believed I would get the items on time.
It's been 3 months since I was said my items were on back order and nothing has changed.
Either they are not going to sell those items anymore or they just care nothing about me and customers like me.
Going to call right now and to ask for a refund. I will update soon to let you know what happened next.

On April 18, 2017 I ordered a raincoat for my grandson's birthday. On the confirmation email, LL Bean said it would arrive 4/27/2017 which would have been fine for his birthday. However today I phoned them inquiring about shipment and they told me it wouldn't arrive by 4/27, and that they never told me it would! The representative was very rude, interrupting me several times. I then told her just to cancel the order. She said she may not be able to because it may have been shipped! I'll never deal with them again.

When I placed the order on the website www.llbean.com. It was clearance on the website and they provided 10% from the whole order. It was so pleasant to get discount, but it was only showcase and they haven’t given me the discount at all. I proceeded to pay, but the seller showed the final sum, but charged me for different one. Now I try to get anything back from this scamming website. I hope my review will help someone.