DHL Express Customer Service Contacts
Germany - 53113
8 Marta street, 14, 127083, Moscow
I wish to draw your attention on the level of services offered to your customer.
My consignment AWB# [protected] containing my Debit Card was handed over DHL by my bank i.e. Mashreq Bank on 20th April (or may be earlier). I got a call from DHL on 20th morning informing that there is consignment for me. She said you will get the consignment by tomorrow or dayafter i.e. 21st / 22nd. I requested the lady to organize the delivery before end of the day 21st April, as I will not be available after that and I require the consignment urgently. It reflects that she has put the instruction in the dispatch slip.
Unfortunately despite request & promise by Customer Service, I did not get my consignment. This consignment came to my office on 22nd April. Being not in office, as I was attending Dubai Quality Award ceremony, I got a call from my office that there is a consignment for me, I asked my telephone operator to give the line to delivery person. I asked delivery person that this consignment was promised to reach me by yesterday, and despite my request and assurance why it was not delivered to me. I told him to bring the delivery by the evening. He said he can bring it by next day only (i.e.) Thursday. Unfortunately it did not get delivered on Thursday even.
This being my Debit Card, a replacement to my previous Card, I had to cancel my flight to India, which I was taking on Friday to attend my cousin brother marriage in Mumbai. I could not have gone to India, that too for marriage, without being able to withdraw funds.
It is really unfortunate that an organization like DHL Express, has such a level of service. I fail to understand if a local courier takes 1 week for delivery, then what Express courier Service means.
I am writing this mail in too much dejection from your service.
If this is your Service Levels, then God Bless DHL and more so the customers from the services of DHL.
I believe DHL management will take some clue from this incident and do something to save their image.
I was supposed to get a package from Europe and when I was tracking th epackage online it was bouncing back and forth from Wilmington to Germany. I then called in to question why it was not corrected . The Customer service had no clue what I was seing on their Website. They would not start a package track until the next 2 days. Finally I made another call to file a complaint the customer service did take it. They could not track a package and gave me all kinds of excuses . I told them that most or all packages on their plane has a bar code, why is it showing being scanned back and forth from the USA and Germany. They told me it was just the Cargo container as being scanned and not the actual package. If it was the container then all the other packages in the same container should be missing too? Well a week later they could not still find my package and were VERY VERY RUDE at me assuming I was dumb enough to accept their lame excuse for their lack of Preocess Controls. I was also told that the Bar code scamn we see on the tracking website is done by a person physically scanning the packages. Well how in the world would they loose a package if it was flagged as missing ? Poor Poor Service no wonder they are loosing customers.
my package shipped by DHL was supposed to arrive today, COINCIDENTALLY I was at the window when a large DHL truck drove by. At first I thought there was no parking, or maybe he/she missed my house. NO ONE came to deliver the package. What's more ridiculous is that when I tracked the package again, it says "attempted delivery, recipient not home"
1. I WAS WAITING FOR THE DAMN PACKAGE
2. THEY DID NOT EVEN RING THE DOOR BELL
3. what angers me the MOST, they did not leave a NOTE or ANYTHING. simply drove by and said I was not home.
Honestly, DHL, you gotta wake up.
Pentru serviciul de trimitere a actelor la Ambasada Canadei DHL taxeaza 89RON +TVA. Daca esti prost si de la tara si nu stii iti baga pe gat si "asigurarea" pasaportului de 60 RON. platesti in total 180RON .
deci ei zic ca in 89RON nu intra asigurarea pasaportului, atunci pentru ce iau banii astia??
din cei 60RON asigurarea pasaportului traieste si functionarul de la dhl prin comosion.
I had a shipment sent to me in Riyadh Saudi Arabia from iHerb.com in California on 2/9/2009,
I received it on 3/4/2009.
DHL staff in Saudi Arabia called me a week after my shipment was held
in Bahrain asking me for some papers they claimed is requested by
custom. as this was not my first time receiving such items. I
immediately contact the customs office who assured me that will
inspect/clear the shipment once it arrives in Riyadh. For weeks I
tried to convince your Riyadh Staff to bring my package to Riyadh but
they keep insisting on this alleged papers or permits.
Finally and after nearly 25 days I received my package.
DHL should fix its Saudi operations and remedy this mess.
I wish to complain in the strongest possible terms about the service I received recently from your offices in...
DHL Germany two times could not deliver the same parcel to Australia. First time (tracking number...
It's no secret that DHL has one of if not the worst track record of shipping services. I made the mistake of using thier company for shipping from an online site that offered free next day shipping with DHL. Figuring I could save a few bucks and still have days to wrap it for X-mas gifts I did so. Suffice it to say the package did not arrive the next day. In fact a few days later it has still yet to arrive. I've watched the tracking of my packages and the interesting thing is that every day they change the expected date of arrival another day forward. Five whole pounds may in fact be the weight limit that cannot be exceeded for prompt delivery. Or I figure that "next day" for DHL implies "weeks later". For fun try complaining to DHL about a problem. I have yet to get any responses. Reckon I'm not nearly important enough for them to care.
Yes I have learned from this. I will NEVER use DHL again and I would rather pay significantly more with other companies to insure that I actually get my merchandise. I reccomend Fed-EX, UPS, USPS, carrier pigeon, tying package to rock and throwing in general direction of destination, or using sheer psychic willpower as more reliable methods of delivery.
Tracking number: [protected]
Compensation case number: E080085319
On Sept 3 2008, we shipped a suitcase weighing about 22kg from Frankfurt, Germany to Sesto Fiorentina, Italy via DHL. The tracking number is: [protected]. When we asked whether we should insure it, DHL staff assured that there was no need to since the package will be tracked all the way with no chance of getting lost.
Two months later, after lots of inquiries made by me about the whereabouts of the suitcase, in November, we were told that the suitcase is lost and that DHL will pay compensation of amount Euros 189.82, which includes Euros 32 paid to DHL for shipping. The compensation claim number given to me was E080085319. Please see the email from Christiane Dornecker of DHL, dated Nov 5th 2008. She asked me for the IBAN/BIC number of my US account. I told her that US banks do not have this number and I asked her to send a check. Ms. Dornecker responded on Nov 25 2008, that she would see if a check can be sent.
After that, I have heard absolutely nothing at all from her or from anyone else at DHL. I have emailed Ms. Dornecker several times. I have sent 2 letters, 2 faxes and phoned up 2 times. My last contact with DHL was on Dec 10th, when I spoke to the manageress at Customer Service. Each time, I was assured that a check would be sent to me and that an email confirmation would be send the next day. And yet, since Nov 25th, I have not received any communication by email, phone or mail from DHL.
WHAT I WANT: I think DHL should be ashamed of a suitcase -the cost of the suitcase and contents is Euros 1728. DHL should be even more ashamed of the way I have been treated. I want them to, at least, send me a check immediately for Euros 189.82 that they agreed to pay. Plus if they have any sense of decency they should pay me Euros 50 on top for the cost of the calls and the aggravation I have suffered. I believe they should compensate me fully for the Euros 1728 that my suitcase was worth but I understand that it was not insured, so I will settle for Euros 189.82+50= Euros 239.50.
Nov 5 2008
Good morning Mr. Butt,
Compensation for suitcase is 157, 82 €, compensation for freight is 32, 00 €. So you´ll get 189, 82 €. This item is gone by economy, so it will be compensate by weight.
Compensation for 22 kg weight is 157, 82 €.
Please wait, case has been handed over to accounting. You´ll get a further letter soon.
Deutsche Post CSC Hamburg
every time i recived a shipment from any country in a super way of delivery by DHL from any place within 2 or 3 days it is kept in the in the wear house in the QATAR branch for dayyss and did not delivere it to my place despite that they call me to take the address for delivery... and when i call them they transfere me to each other without any benifit and i hear them by phone that they have fights with each other ... and they tell me that they well solve the problem and they well call me .. but, they are not calling, , and put their phone in the answer machine and not call again ..
i think that persons who are working in the branch in QATAR not doing their job very well
Do not use DHL for any time sensitive deliveries!!! I paid $17 for next day shipping on an order I needed for my finals week of my last semester of school. I used DHL's online tracking information which told me my package would arrive Dec. 9. After it did not arrive on the 9th, I called DHL to find out why. The person I spoke to told me the package was held up but could not tell me why. He then assured me it would arrive later that day. When it did not arrive by 6:45 p.m. on Dec. 10, I called again. The person I spoke to this time sounded very annoyed and told me it would come that night. When the package did not come that night, I called again first thing in the morning on Dec. 11. Finally the person I spoke to was very helpful and I was able to get the package held at the DHL office so I could pick it up. The person even made sure to get my phone number and had someone at the office call me to confirm the pick-up. Although the office was difficult to find, I had no other problems picking up the package on my own. Yet, it is absolutely ridiculous that next day shipping takes three days and three phone calls! I will never use DHL again!
On 12-5-08 I was expecting a package from DHL Express out of Kansas City, MO. My regular delivery driver called me and told me that she did not have a package from me. She asked what zip code it orginated from and I told her. She told me she would make some phone calls and get back with me. A short while later, I spoke with her again and she told me that one of the other drivers had by mistake put it on his delivery route truck and the package was still in Kansas City, two hours away. This was very upsetting as this package contained payroll checks.
This delivery driver told me in a conversation that she would be willing to meet me halfway later in the day to get the package to me. After discussing the situation with the owner of my company we decided to file a complaint with DHL, through their 800 number. I also had the contact name and number of the individual in the Kansas City location, so I therefore called him. I told him that this was a mistake by one of his drivers and that it was an inconvenience to myself and the regular driver. He became very angry and screamed ' I know what you F***ing want, I'll bring you your f***ing check!". With that he hung up on me. I therefore contacted the 800 number again and lodged another complaint. A short while later a DHL rep by the name of Jim Davis called me back, I explained to him what had occured and he was very apologetic. He told me that Chuck was on his way down with the package/payroll.
At 2:36 Chuck Chiddix arrived at my office. He threw the envelope down on my desk and proceeded to scream that the regular delivery driver was going to meet me later that day to get the package to me. I told him that we pay DHL to provide a service and they fail miserably at it. He then proceeded to scream more calling me a liar and other things. He slammed my office door shut and stomped off down the hallway. By this time other businesses in my office building had come out of their office to see what all the screaming was about. Everyone was rather flabbergasted at the unprofessionalism and actions of Chuck Chiddix.
I again spoke with Jim Davis from DHL and later in the day a Jim Royal, (sp?) (who is the actual employer of Chuck Chiddix from Gateway in Omaha Nebraska) called me. Gateway is a contractor for DHL express. Jim R told me that he had discussed the first incident regarding the profanities on the phone with Chuck Chiddix and he had known nothing about the incident that took place in my office when Chuck Chiddix delivered the package. He too apologised and said that he thinks that Chuck is stressed out due to DHL folding and everyone losing their jobs. He said that if they were not losing their jobs in a few weeks, then he would terminate him for this but because of the status of DHL, he would not be doing so.
This however is NO excuse for Chuck Chiddix's behaviour. Chuck is the driver SUPERVISOR. What an example he leads for the others.
I have seen this individual in person twice now. I was stunned when I first found out that he was a supervisor as he was very dirty and unkempt looking
I know that there have been drivers, namly an individual by the name of Justin who worked in the Warrensburg, MO area until last friday, when he was let go early, Justin in the past has been suspended because of throwing packages while at the depot. This was not in the presence of a customer as Chuck Chiddix's was.
Also, Chuck Chiddix did not give me the scanner to sign that I had received the package, instead he signed his own name. He told his supervisor that he did so in order to avoid a confrontation. That is bull. When he walked in my door he was wanting a confrontation!
I would like Chuck Chiddix to be repremanded and made to apologise to me and the people in my office building who heard his tirade.
I sold a bumper on eBay and needed to find the exact shipping charge. DHL claimed to be the cheapest based on online searches. I wanted to confirm I was inputing everything correctly and so I went to the DHL Location in Rockledge Florida and had them tell me the amount. The wrote all the dimensions, weights and the cost on the package. I collected the money and input the info into their online electronic delivery site after creating an account. The amount ($127) matched very well with the DHL Rockledge location (dollar for dollar), so I arranged shipment. Later, they had charged me an extra $108 for a total of $235. I disputed this and they could not explain why I was charged an extra $108, but refused to disallow the extra fees, even though the Rockledge location had quoted me the very same amount. I said, "If I would have shipped through Rockledge, I wouldn't have been charged $108 extra." to which the worker Theresa agreed, but refused to do anything about it. Now after trying to elevate it and getting nowhere, I am coming to you. I can't imagine I am the only one they are doing this to. It is a bait and switch. They quote a price lower than their competitors and then charge you an excessive amount later. My bumper sold for $40 on eBay. I collected $127 in shipping costs based upone 2 quotes from DHL (online and in person). Shipping cost $235, so I am minus $68 on the transaction do to DHL's deceptive practices.
about 10 days ago.. I bought some collectable cards through ebay...
through different sellers from United States and Canada.. and one of them are sending the cards through DHL and the rest through regular post...
the funny thing is they all came about 8 days after my ordero...
All of them arrived fine except DHL only left a message said that item was undeclared,
ooooook... so I rang them and told them it's actually collectable cards rather than gifts stated on the package, so they will deliver today
AND, WOW, I waked up around 7am this morning and waited waited waited waited waited and waited and waited then waited
yes, I have live, I am browsing internet while I was waiting
it was raining the whole morning and I didn't go out to check my mailbox and around 11:45am the rain stopped, so I walked out and check the mail box to see
IF THE DRIVER LEFT THE DELIVERY ON THE GROUND OR ON THE MAIL BOX OR OUTSIDE OF MY GARAGE DOOR OR IN THE RAIN(well.. it was raining)
and... I got supprised that I only got a note said "Unsuccessful Delivery At Tempt"
wow.. it's so amazing!!!
so I rang the DHL office "OLD Eagle Farm" site number : [protected]
and a women answered, I gave her the Air Waybill number and she told me Driver's record I am not home,
so I told her I was waiting for this delivery, how could I miss it?
and she become un-patiented and say it's driver's record that I am not home ( oh? If I wasn't home who the hell is ringing you right now?!?!)
after I hang up.. I was thinking.. I need to make compliant so I looked through DHL's main site, and founds out they don't have anything regards customer services ...
wow.. so I googled it...
topic "DHL BAD SERVICE"
"DHL LAZY DRIVER"
and I found heaps of interesting DHL stories about people
and I am Happy that I am not the WORST one!!! LOL!!!
this is not the first time about the evil DHL service... same thing happened to my books before.. they were delivered by DHL but the driver just left it at door step. and when I found out I just "oh.. it's DHL again"
I might try make compliant through ACCC and see if they would give better service
To whom it concerns, (urgent complaint)
For a long time, we have noticed and knew sorrowfully that the regional manager responsible for Egypt in your respectable company is notoriously biased against the Muslim staff working under his tyrannical authority. It is really shameful of your company to free his hand in degrading, suffocating and driving Muslims to a narrow corner forcing them to leave their jobs in your company. We are just giving you a mere hint hoping to draw your attention to this fanatically religion- biased man, waiting for the proper decision to be taken, we'll remain for ever
DHL might more appropriately named DHB for DON'T HOLD YOUR BREATH in awaiting delivery.
I made an online purchase from a vendor who has a warehouse located about 25 miles from me in NJ. DHL picked up the order that same day, then delivered it to a hub in Allentown PA. Somewhere along the way the merchandise was broken and returned to the vendor. Their online tracking service stated it was delivered to me and signed for.
DHL never satisfactorily answered my queries about what was happening, and the vendor wasn't much help either.
Finally, a replacement shipment was made and, according to DHL's tracking service, was to arrive the next day. Instead it went to a hub in Iowa where the tracking service said it was received, then sent out. Nothing!
Finally I was able to speak to a live person who told me the shipment was damaged. I finally got them straightened out, and they realized it was the FIRST shipment that was damaged.
The second shipment seemed OK, but it had been mistakenly sent to Iowa by truck and was now on a truck back to NJ. It will arrive in about a week.
I don't know if it will or not, but I will heretofore check to see if vendors use DHL. If so, I simply won't order from them.
My parcel shipped to me via DHL from Florence, Ital on May 8, 2008, arrived in the DHL office in Calgary, May 24th, 2008. I was contacted by phone and then by email to complete forms, describe the contents of the parcel and my visa was charged duty on imported goods. I was told that my description matched the description of the items in the hands of the DHL representative and that it should arrive at my door in Saskatchewan with a few days. That was May 24th 2008. It is October, 2008 and my parcel has been classified as lost and my file and claim have been closed. I have been told to file a claim with my insurance or contact the store I purchased the item from in Florence, Italy. The Italian store has filed a claim as the initiator of the shipping with DHL as a courtesy to me however I have all kinds of documentation and emails from DHL evidencing that my shipment was in their hands in Calgary. What I suspect is that someone affiliated with DHL has taken my items for themselves. Yes, I am accusing them of theft. I will continue my pursuit of customer service and will never use DHL again. I will tell everyone I know or meet.
How can a company get away with this. My hope is that DHL would stop dropping the ball on their customers and start internally investigating their employees or installing survellence tapes. Much could be said and done in this regard.
After the first nightmare I had with DHL I always advise shippers not to use DHL. Their drivers are hired by private contractors and are of questionable character. I have had three bouts with DHL. The last experience started, Oct. 7, 2008. Driver stated that he couldn’t find the address. I live on one of two main roads in the area, mine being the only 4 lane highway. UPS, Fed X and USPS have no problem finding me. DHL had a problem three times. On Oct 9th I called and complained and asked customer service to notify the driver to call me when he gets in the area. I assume he got annoyed by my complaint because my VERY IMPORTANT contract suddenly became lost.. I advise everyone never to use DHL. Just look at this website and all the complaints against DHL
DHL SUCKS... I live off of a main 4 lane hwy. in Louisiana. There are only two roads that go through this area and the other one is a two lane. Three times DHL couldn't find my house. The problem is, most of their deliveries are 17 miles south of my address in Port Fourchon. Port fourchon is the busiest port in the united states. When the inept irresponsible private contractors are returning from Port Fourchon to deliver on the east side of the highway where I am located. the addresses are not real close. The speed limit is 65. They fly by my house and when the discover that they passed a delivery point, Oh well. These irresponsible drivers could care less about the delivery. This has happened three times in the past year. When ever someone tells me that they are going to overnight a package I advise them never to use, DHL. By the way, this last time I was expecting a very important contract. When the package didn't arrive on time I called and complained. I guess the driver got upset and all of a sudden the package was listed as lost. A w0rd of advice. Never, NEVER use DHL
The delivery person never bothered to come and marked my package undeliverable. I know he didn't come...