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DHL Express Customer Service Contacts

131 406 (Australia)
95380 (China)
1800 111 345 (India)
120 392 580 (Japan)
+1 800 225 5345 (United States)
+44 844 248 0844 (United Kingdom)
+64 99 762 976 (New Zealand)
+45 70 345 345 (Denmark)
+358 30 45 346 (Finland)
+353 18 700 790 (Ireland)
+31 880 552 000 (Netherlands)
+351 707 505 606 (Portugal)
+41 848 711 711 (Switzerland)
+90 44 40 040 (Turkey)
+852 24 003 388 (Hong Kong)
+60 379 642 800 (Malaysia)
+63 28 117 000 (Philippines)
+966 138 827 777 (Saudi Arabia)
+65 62 858 888 (Singapore)
+27 119 213 600 (South Africa)
+82 215 880 001 (South Korea)
+66 23 455 000 (Thailand)
+54 810 122 3345 (Argentina)
Heinrich-Brüning-Straße 5
Bonn, Ontario
Germany - 53113
The United Kingdom
Southern Hub, Unit 1, Horton Road, Colnbrook, Berkshire, SL3 0BB

Austria
Clemens-Holzmeister-Straße 4, 1109, Vienna

Ireland
Unit 3, Elm Road, Dublin Airport Logistics Park, St. Margarets Road, St. Margarets, Dublin

Italy
Viale Milanofiori, Palazzo U/3 Strada 5, 20089 Rozzano (Mi)

Portugal
ART’S – Business & Hotel Centre, Av. D. João II, nº 51, 4º, Parque das Nações, 1990-085 Lisboa

Russia
8 Marta street, 14, 127083, Moscow

Switzerland
Pumpwerkstrasse 51, 8105 Regensdorf

South Africa
Cnr Fabriek & Van Acht Streets, Isando, Johannesburg, 1600

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Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
DHL Expressservice levels

I wish to draw your attention on the level of services offered to your customer.

My consignment AWB# [protected] containing my Debit Card was handed over DHL by my bank i.e. Mashreq Bank on 20th April (or may be earlier). I got a call from DHL on 20th morning informing that there is consignment for me. She said you will get the consignment by tomorrow or dayafter i.e. 21st / 22nd. I requested the lady to organize the delivery before end of the day 21st April, as I will not be available after that and I require the consignment urgently. It reflects that she has put the instruction in the dispatch slip.

Unfortunately despite request & promise by Customer Service, I did not get my consignment. This consignment came to my office on 22nd April. Being not in office, as I was attending Dubai Quality Award ceremony, I got a call from my office that there is a consignment for me, I asked my telephone operator to give the line to delivery person. I asked delivery person that this consignment was promised to reach me by yesterday, and despite my request and assurance why it was not delivered to me. I told him to bring the delivery by the evening. He said he can bring it by next day only (i.e.) Thursday. Unfortunately it did not get delivered on Thursday even.

This being my Debit Card, a replacement to my previous Card, I had to cancel my flight to India, which I was taking on Friday to attend my cousin brother marriage in Mumbai. I could not have gone to India, that too for marriage, without being able to withdraw funds.

It is really unfortunate that an organization like DHL Express, has such a level of service. I fail to understand if a local courier takes 1 week for delivery, then what Express courier Service means.

I am writing this mail in too much dejection from your service.

If this is your Service Levels, then God Bless DHL and more so the customers from the services of DHL.

I believe DHL management will take some clue from this incident and do something to save their image.

Regards,
Praveen Upadhyaya

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    • Ti
      Tim Dec 08, 2008

      Have problems with DHL not wanting to take actions to fix a problem they created. Drop a express package of in Gallup, NM on 11-15-08 Paid 16 dollars to have it Expressed . It's been sitting in that box since . On the 18th been dealing with DHL, UPS, Trip Pack .Trip Pack is the only one that has tried to solve this problem . DHL has just gave me the run around, promises to call me back with info, etc. Nothing . They take all info promise to call back, don't call back . Ask for the person you talked with before - fun- no there by that name . Have to go through all the crap again, again . To date I have spoken with 17 different people at DHL - An I can tell you not one piece of info was saved through out 6 hrs of talking . Then on the 21st DHL reached the ALB. NM office, where the manager Art Torez tells me that it is not his box anymore they do not have access to this box . Then 5 mins into telling me all this he tells me that he can have a driver go up there 160 miles to check box but it will cost me a huge amount . As of today Trip Pack is the only willing to work with me on this, DHL has tried to wipe there hands of this . 11-24-08 I called it see if it was picked up today or at least in the system yet - nope . Was told to hold they would get Art Torez on the phone and find out an update . He would not even talk with me - told Ms. Lisa w/DHL customer service that he sent 2 drives out there to get in box - nobody had key it was locked couldn't get in it . No phone call to let me know this, nothing done . Talked with Nikki with trip pack - while on hold she has the truck stop open the box to see if that tracking # was in box . So, Mr. Torez lied, ignored and disrespected me . Just because it's a confusing mishap that they caused . As of now I'm still sitting here waiting to hear where my package is . My Thanksgiving is ruined because my husbands pay check in sitting in a box somewhere in NM that nobody wants to take care of . Very glad DHL is going global - because they suck at there job here.

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    DHLdhl poor service and disregard to clients

    I was supposed to get a package from Europe and when I was tracking th epackage online it was bouncing back and forth from Wilmington to Germany. I then called in to question why it was not corrected . The Customer service had no clue what I was seing on their Website. They would not start a package track until the next 2 days. Finally I made another call to file a complaint the customer service did take it. They could not track a package and gave me all kinds of excuses . I told them that most or all packages on their plane has a bar code, why is it showing being scanned back and forth from the USA and Germany. They told me it was just the Cargo container as being scanned and not the actual package. If it was the container then all the other packages in the same container should be missing too? Well a week later they could not still find my package and were VERY VERY RUDE at me assuming I was dumb enough to accept their lame excuse for their lack of Preocess Controls. I was also told that the Bar code scamn we see on the tracking website is done by a person physically scanning the packages. Well how in the world would they loose a package if it was flagged as missing ? Poor Poor Service no wonder they are loosing customers.

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      • Ar
        areschenko Jan 27, 2011

        Also have a problem with delivery. Parcel from Germany to France travelled for 8 days, but according to DHL tool should come in 2 days. One more thing: according to tracking tool package arrived 5 days earlier than in real life. SO by tracking system parcel was delivered in 4 days, declared in DHL 2 days, real 8 days!

        LIARS!

        1 Votes
      • Jb
        jbay Mar 11, 2011
        This comment was posted by
        a verified customer
        Verified customer

        [protected] / USA to Vietnam, via dhl
        Please review the zip files.
        I and other western people I know living in Vietnam all say the same thing about dhl.
        If I had an address for DHL in Germany I would forward all that I have to say.
        Please feel free to do it your self
        VIETNAM “DHL” IS NO GOOD, LIARS, THIEVES, THEY HAVE EVEN TRIED TO SEND ME A VIRUS 4 DIFFERENT TIMES FROM THERE HCMC OFFICE.
        The package is not lost, it is in HCMC, dhl’s office. they want more paper work and money. You should let dhl corporate office know about this.
        Even the managers in HCMC are involved in this money stealing game they play.
        I have personally seen them copy dvd’s and then package them in a plain dvd case.
        And they charge the people 40, 000 VND to inspect the dvd’s. ($2.00 usd)
        I do not have any problems with Vietnam post office, USPO, UPS, or fed-ex.
        Its not the money, I have the greatest respect for Amazon.com. Its your DHL Vietnam carrier I have the problems with.
        I receive 2 to 3 packages a week and the only problem I have is with dhl.
        GET RID OF dhl, THERE BAD FOR YOUR BUSINESS.
        I HAVE WELL OVER 1, 000 dvd's AT MY HOUSE, NOT COPIED, I BELIEVE IN BUYING AND PAYING FOR THE SERVICE THAT IS PROVIDED ME.
        I can buy series 5, Dexter, for $1.00 per dvd.(copies) Amazon.com and DVD empire do not even have it yet.
        I do not buy copies.
        Please just cancel my order on this dvd that dhl is holding. And let them know they are costing you money here in Vietnam!

        Respectfully

        jbay

        1 Votes

      DHLlying about delivery!!!

      my package shipped by DHL was supposed to arrive today, COINCIDENTALLY I was at the window when a large DHL truck drove by. At first I thought there was no parking, or maybe he/she missed my house. NO ONE came to deliver the package. What's more ridiculous is that when I tracked the package again, it says "attempted delivery, recipient not home"

      1. I WAS WAITING FOR THE DAMN PACKAGE
      2. THEY DID NOT EVEN RING THE DOOR BELL
      3. what angers me the MOST, they did not leave a NOTE or ANYTHING. simply drove by and said I was not home.


      Honestly, DHL, you gotta wake up.

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        • Ni
          nickb.. Apr 13, 2011

          This company is a joke. I am waiting on a replacement phone to be deliverd but it didnt arrive so called to be told, that because i was out of the city it would be delivered the following day. It didn't arrive the second day so called again to be told there was no record of it so i phoned round a few dhl depot's to be told 3 to 4 different stories so called to complain but was told i have to email, when i explained that for certain reasons i could not email i was more or less told tough so i began to explain that i wasnt happy about the service etc and the phone was put down on me so i called back and complained that she cut me off to be told more lies about how the phone wasnt working and she couldn't hear me and that it was cut off. This was obviously lies as she said thanks for calling before the phone went down. I just called again to be told it was on its way to my local depot so thought i would call the woman who lied to me and tell her it is actualy on its way. she then said that it cant be as there is no track of it and it hasnt been scanned. so at the end of the day and about 10 phone calls to a few depot's i am no further in knowing where my phone is. I was told they are doing a manual search which would take 24 hours but am now being told it could take 5 days. Well i guess i'll just have to wait a couple of days and see if it appears. seriously if you can avoid this company i would advise you to do so.

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        DHL Ploiestisuprataxa de 60ron

        Pentru serviciul de trimitere a actelor la Ambasada Canadei DHL taxeaza 89RON +TVA. Daca esti prost si de la tara si nu stii iti baga pe gat si "asigurarea" pasaportului de 60 RON. platesti in total 180RON .


        deci ei zic ca in 89RON nu intra asigurarea pasaportului, atunci pentru ce iau banii astia??

        din cei 60RON asigurarea pasaportului traieste si functionarul de la dhl prin comosion.

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          DHLlate delivery and unorganized setup

          I had a shipment sent to me in Riyadh Saudi Arabia from iHerb.com in California on 2/9/2009,
          I received it on 3/4/2009.
          DHL staff in Saudi Arabia called me a week after my shipment was held
          in Bahrain asking me for some papers they claimed is requested by
          custom. as this was not my first time receiving such items. I
          immediately contact the customs office who assured me that will
          inspect/clear the shipment once it arrives in Riyadh. For weeks I
          tried to convince your Riyadh Staff to bring my package to Riyadh but
          they keep insisting on this alleged papers or permits.
          Finally and after nearly 25 days I received my package.
          DHL should fix its Saudi operations and remedy this mess.

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            • Ta
              tariq_7080 May 01, 2012

              the passage has been delivered late ... amount shoulb be given back
              contact no. [protected], [protected]

              0 Votes
            • Ta
              tariq_7080 May 01, 2012

              The courier has been received late. rule of DHL is that if the courier will be received in more than 72 hours payment will be given back. we had received in 90 hours and want money back.

              0 Votes

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            DHL Cyprus and Dubai — inability to deliver a small package

            I wish to complain in the strongest possible terms about the service I received recently from your offices in...

            DHL PAKET — dhl germany two times could not deliver the same parcel to australia

            DHL Germany two times could not deliver the same parcel to Australia. First time (tracking number...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            DHLincompetence

            It's no secret that DHL has one of if not the worst track record of shipping services. I made the mistake of using thier company for shipping from an online site that offered free next day shipping with DHL. Figuring I could save a few bucks and still have days to wrap it for X-mas gifts I did so. Suffice it to say the package did not arrive the next day. In fact a few days later it has still yet to arrive. I've watched the tracking of my packages and the interesting thing is that every day they change the expected date of arrival another day forward. Five whole pounds may in fact be the weight limit that cannot be exceeded for prompt delivery. Or I figure that "next day" for DHL implies "weeks later". For fun try complaining to DHL about a problem. I have yet to get any responses. Reckon I'm not nearly important enough for them to care.

            Yes I have learned from this. I will NEVER use DHL again and I would rather pay significantly more with other companies to insure that I actually get my merchandise. I reccomend Fed-EX, UPS, USPS, carrier pigeon, tying package to rock and throwing in general direction of destination, or using sheer psychic willpower as more reliable methods of delivery.

            - Tralfaz

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              • Jo
                john Feb 06, 2009

                DHL CRAP. Don't deliver in all areas cause they scared to be attacked (all other couriers delivery without any problems and on time). You pay the postage and cant get the service expected. When you go to top pick the the parcel in the depot cause they refuse to deliver it to you (after traveling 30 minutes and spend money to get there) they say its been returned to the sender or the system crashed and they wont give u the parcel and they dont even say sorry. Try to call the local office...you will be lucky if someone will reply after waiting 5 minutes. Thats one company that deserve to go bankrupt Totally useless and, incompetent and rude. Avoid at all cost and your life will be easier
                I regularly receive parcels as I have my personal business so I experienced all this my self.

                0 Votes

              DHL/ Packet Deliverydhl lost suicase then cheated me out of compensation

              Tracking number: [protected]
              Compensation case number: E080085319

              On Sept 3 2008, we shipped a suitcase weighing about 22kg from Frankfurt, Germany to Sesto Fiorentina, Italy via DHL. The tracking number is: [protected]. When we asked whether we should insure it, DHL staff assured that there was no need to since the package will be tracked all the way with no chance of getting lost.

              Two months later, after lots of inquiries made by me about the whereabouts of the suitcase, in November, we were told that the suitcase is lost and that DHL will pay compensation of amount Euros 189.82, which includes Euros 32 paid to DHL for shipping. The compensation claim number given to me was E080085319. Please see the email from Christiane Dornecker of DHL, dated Nov 5th 2008. She asked me for the IBAN/BIC number of my US account. I told her that US banks do not have this number and I asked her to send a check. Ms. Dornecker responded on Nov 25 2008, that she would see if a check can be sent.

              After that, I have heard absolutely nothing at all from her or from anyone else at DHL. I have emailed Ms. Dornecker several times. I have sent 2 letters, 2 faxes and phoned up 2 times. My last contact with DHL was on Dec 10th, when I spoke to the manageress at Customer Service. Each time, I was assured that a check would be sent to me and that an email confirmation would be send the next day. And yet, since Nov 25th, I have not received any communication by email, phone or mail from DHL.

              WHAT I WANT: I think DHL should be ashamed of a suitcase -the cost of the suitcase and contents is Euros 1728. DHL should be even more ashamed of the way I have been treated. I want them to, at least, send me a check immediately for Euros 189.82 that they agreed to pay. Plus if they have any sense of decency they should pay me Euros 50 on top for the cost of the calls and the aggravation I have suffered. I believe they should compensate me fully for the Euros 1728 that my suitcase was worth but I understand that it was not insured, so I will settle for Euros 189.82+50= Euros 239.50.


              -------------------
              Nov 5 2008

              Good morning Mr. Butt,

              Compensation for suitcase is 157, 82 €, compensation for freight is 32, 00 €. So you´ll get 189, 82 €. This item is gone by economy, so it will be compensate by weight.
              Compensation for 22 kg weight is 157, 82 €.
              Please wait, case has been handed over to accounting. You´ll get a further letter soon.

              Kind regards

              Christiane Dornecker
              Deutsche Post CSC Hamburg
              Eiffestr. 78
              20357 Hamburg

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                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                DHLbad and late transfere

                every time i recived a shipment from any country in a super way of delivery by DHL from any place within 2 or 3 days it is kept in the in the wear house in the QATAR branch for dayyss and did not delivere it to my place despite that they call me to take the address for delivery... and when i call them they transfere me to each other without any benifit and i hear them by phone that they have fights with each other ... and they tell me that they well solve the problem and they well call me .. but, they are not calling, , and put their phone in the answer machine and not call again ..
                i think that persons who are working in the branch in QATAR not doing their job very well
                Dr, Haya

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                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  DHLshipping errors, bad customer service

                  Do not use DHL for any time sensitive deliveries!!! I paid $17 for next day shipping on an order I needed for my finals week of my last semester of school. I used DHL's online tracking information which told me my package would arrive Dec. 9. After it did not arrive on the 9th, I called DHL to find out why. The person I spoke to told me the package was held up but could not tell me why. He then assured me it would arrive later that day. When it did not arrive by 6:45 p.m. on Dec. 10, I called again. The person I spoke to this time sounded very annoyed and told me it would come that night. When the package did not come that night, I called again first thing in the morning on Dec. 11. Finally the person I spoke to was very helpful and I was able to get the package held at the DHL office so I could pick it up. The person even made sure to get my phone number and had someone at the office call me to confirm the pick-up. Although the office was difficult to find, I had no other problems picking up the package on my own. Yet, it is absolutely ridiculous that next day shipping takes three days and three phone calls! I will never use DHL again!

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                    • Wc
                      Wchaur Oct 27, 2010
                      This comment was posted by
                      a verified customer
                      Verified customer

                      WHAT IS CALL DHL,

                      DELIVERY HALFWAY LOST!!! USELESS COMPANY, HOPELESS STAFF, DANGEROUS SERVICE AND HIGHEST CHARGES

                      0 Votes
                    • Ac
                      acerboy Nov 02, 2010

                      Don't know how my shipment to Japan ended up in Canada!!! Can imagine if it went to Jamaica, because it starts with a J. DHL is the worst courier ever! This is my first and the last time to use this crappy courier service.

                      0 Votes
                    • Mi
                      miramontez Aug 13, 2012

                      I went to Sunoco store #7144 195 n. craig street on thursday july 26, 2012 to sign for my pay stub and your employee that Mr. Dunlap had instructed not to come in there anymore or interferre with my situation with Rita and Vallerie by lying on me, was just finished talking to Rita and Vallerie and on his way out. I filed a complaint that same day with Sarah and left a message on Mike Dunlaps answering service. No one has called me back and I still have not received your employees letter of apology that was promised to me by Sarah and Hezeikiah a month ago.
                      Last Monday I went into Sunoco to pick up my employee handbook and Tom the district manager happened to be in there, he asked me to clock in for a short moment to talk, he asked what happened between me and the DHL guy last week. Hello I have been slammed with night shifts for weeks because your employee keeps filing false complaints against me for Rita's sake so where do these mysterious altercations keep happeneing? In my opinion I should not have to flirt with customers or allow Rita to touch me when she wants to or go out and get drunk with her to keep my job.

                      0 Votes

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    DHL worldwide express (Gateway out of Omaha, NE)delivery supervisor chuck chiddix

                    On 12-5-08 I was expecting a package from DHL Express out of Kansas City, MO. My regular delivery driver called me and told me that she did not have a package from me. She asked what zip code it orginated from and I told her. She told me she would make some phone calls and get back with me. A short while later, I spoke with her again and she told me that one of the other drivers had by mistake put it on his delivery route truck and the package was still in Kansas City, two hours away. This was very upsetting as this package contained payroll checks.
                    This delivery driver told me in a conversation that she would be willing to meet me halfway later in the day to get the package to me. After discussing the situation with the owner of my company we decided to file a complaint with DHL, through their 800 number. I also had the contact name and number of the individual in the Kansas City location, so I therefore called him. I told him that this was a mistake by one of his drivers and that it was an inconvenience to myself and the regular driver. He became very angry and screamed ' I know what you F***ing want, I'll bring you your f***ing check!". With that he hung up on me. I therefore contacted the 800 number again and lodged another complaint. A short while later a DHL rep by the name of Jim Davis called me back, I explained to him what had occured and he was very apologetic. He told me that Chuck was on his way down with the package/payroll.
                    At 2:36 Chuck Chiddix arrived at my office. He threw the envelope down on my desk and proceeded to scream that the regular delivery driver was going to meet me later that day to get the package to me. I told him that we pay DHL to provide a service and they fail miserably at it. He then proceeded to scream more calling me a liar and other things. He slammed my office door shut and stomped off down the hallway. By this time other businesses in my office building had come out of their office to see what all the screaming was about. Everyone was rather flabbergasted at the unprofessionalism and actions of Chuck Chiddix.
                    I again spoke with Jim Davis from DHL and later in the day a Jim Royal, (sp?) (who is the actual employer of Chuck Chiddix from Gateway in Omaha Nebraska) called me. Gateway is a contractor for DHL express. Jim R told me that he had discussed the first incident regarding the profanities on the phone with Chuck Chiddix and he had known nothing about the incident that took place in my office when Chuck Chiddix delivered the package. He too apologised and said that he thinks that Chuck is stressed out due to DHL folding and everyone losing their jobs. He said that if they were not losing their jobs in a few weeks, then he would terminate him for this but because of the status of DHL, he would not be doing so.
                    This however is NO excuse for Chuck Chiddix's behaviour. Chuck is the driver SUPERVISOR. What an example he leads for the others.

                    I have seen this individual in person twice now. I was stunned when I first found out that he was a supervisor as he was very dirty and unkempt looking

                    I know that there have been drivers, namly an individual by the name of Justin who worked in the Warrensburg, MO area until last friday, when he was let go early, Justin in the past has been suspended because of throwing packages while at the depot. This was not in the presence of a customer as Chuck Chiddix's was.

                    Also, Chuck Chiddix did not give me the scanner to sign that I had received the package, instead he signed his own name. He told his supervisor that he did so in order to avoid a confrontation. That is bull. When he walked in my door he was wanting a confrontation!

                    I would like Chuck Chiddix to be repremanded and made to apologise to me and the people in my office building who heard his tirade.

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                      The complaint has been investigated and
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                      Resolved
                      DHL Expressdeceptive practices

                      I sold a bumper on eBay and needed to find the exact shipping charge. DHL claimed to be the cheapest based on online searches. I wanted to confirm I was inputing everything correctly and so I went to the DHL Location in Rockledge Florida and had them tell me the amount. The wrote all the dimensions, weights and the cost on the package. I collected the money and input the info into their online electronic delivery site after creating an account. The amount ($127) matched very well with the DHL Rockledge location (dollar for dollar), so I arranged shipment. Later, they had charged me an extra $108 for a total of $235. I disputed this and they could not explain why I was charged an extra $108, but refused to disallow the extra fees, even though the Rockledge location had quoted me the very same amount. I said, "If I would have shipped through Rockledge, I wouldn't have been charged $108 extra." to which the worker Theresa agreed, but refused to do anything about it. Now after trying to elevate it and getting nowhere, I am coming to you. I can't imagine I am the only one they are doing this to. It is a bait and switch. They quote a price lower than their competitors and then charge you an excessive amount later. My bumper sold for $40 on eBay. I collected $127 in shipping costs based upone 2 quotes from DHL (online and in person). Shipping cost $235, so I am minus $68 on the transaction do to DHL's deceptive practices.

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                        DHLworst services

                        27.11.2008

                        about 10 days ago.. I bought some collectable cards through ebay...
                        through different sellers from United States and Canada.. and one of them are sending the cards through DHL and the rest through regular post...
                        the funny thing is they all came about 8 days after my ordero...
                        All of them arrived fine except DHL only left a message said that item was undeclared,
                        ooooook... so I rang them and told them it's actually collectable cards rather than gifts stated on the package, so they will deliver today

                        AND, WOW, I waked up around 7am this morning and waited waited waited waited waited and waited and waited then waited

                        yes, I have live, I am browsing internet while I was waiting
                        it was raining the whole morning and I didn't go out to check my mailbox and around 11:45am the rain stopped, so I walked out and check the mail box to see

                        IF THE DRIVER LEFT THE DELIVERY ON THE GROUND OR ON THE MAIL BOX OR OUTSIDE OF MY GARAGE DOOR OR IN THE RAIN(well.. it was raining)

                        and... I got supprised that I only got a note said "Unsuccessful Delivery At Tempt"

                        wow.. it's so amazing!!!

                        so I rang the DHL office "OLD Eagle Farm" site number : [protected]
                        and a women answered, I gave her the Air Waybill number and she told me Driver's record I am not home,
                        so I told her I was waiting for this delivery, how could I miss it?

                        and she become un-patiented and say it's driver's record that I am not home ( oh? If I wasn't home who the hell is ringing you right now?!?!)

                        after I hang up.. I was thinking.. I need to make compliant so I looked through DHL's main site, and founds out they don't have anything regards customer services ...

                        wow.. so I googled it...
                        topic "DHL BAD SERVICE"
                        "DHL LAZY DRIVER"
                        "DHL COMPLIANT"

                        and I found heaps of interesting DHL stories about people
                        and I am Happy that I am not the WORST one!!! LOL!!!

                        this is not the first time about the evil DHL service... same thing happened to my books before.. they were delivered by DHL but the driver just left it at door step. and when I found out I just "oh.. it's DHL again"

                        I might try make compliant through ACCC and see if they would give better service

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                          Dhl Egyptreligious persecution

                          To whom it concerns, (urgent complaint)
                          For a long time, we have noticed and knew sorrowfully that the regional manager responsible for Egypt in your respectable company is notoriously biased against the Muslim staff working under his tyrannical authority. It is really shameful of your company to free his hand in degrading, suffocating and driving Muslims to a narrow corner forcing them to leave their jobs in your company. We are just giving you a mere hint hoping to draw your attention to this fanatically religion- biased man, waiting for the proper decision to be taken, we'll remain for ever
                          Yours Faithfully

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                            • Om
                              omnia5555 Apr 23, 2014

                              DHL Egypt are sick people, and as long as they are getting them money its OK for EVERYONE...

                              KEEP AWAY!

                              0 Votes

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            DHLbad service

                            DHL might more appropriately named DHB for DON'T HOLD YOUR BREATH in awaiting delivery.

                            I made an online purchase from a vendor who has a warehouse located about 25 miles from me in NJ. DHL picked up the order that same day, then delivered it to a hub in Allentown PA. Somewhere along the way the merchandise was broken and returned to the vendor. Their online tracking service stated it was delivered to me and signed for.

                            DHL never satisfactorily answered my queries about what was happening, and the vendor wasn't much help either.

                            Finally, a replacement shipment was made and, according to DHL's tracking service, was to arrive the next day. Instead it went to a hub in Iowa where the tracking service said it was received, then sent out. Nothing!

                            Finally I was able to speak to a live person who told me the shipment was damaged. I finally got them straightened out, and they realized it was the FIRST shipment that was damaged.

                            The second shipment seemed OK, but it had been mistakenly sent to Iowa by truck and was now on a truck back to NJ. It will arrive in about a week.

                            I don't know if it will or not, but I will heretofore check to see if vendors use DHL. If so, I simply won't order from them.

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                              • Sp
                                Speedy Oct 18, 2008
                                This comment was posted by
                                a verified customer
                                Verified customer

                                You say:
                                "Somewhere along the way the merchandise was broken and returned to the vendor. Their online tracking service stated it was delivered to me and signed for."

                                The tracking should clearly say it was returned to sender and signed for by an employee at the original company. What you are describing is somebody's misinterpretation of what happened. If its damaged in transit, then its returned to sender. That should answer your question. If you want to know "exactly" who is responsible and "exactly" how it was damaged in transit, unfortunately, nobody will be able to answer that.


                                You say:
                                "...Instead it went to a hub in Iowa..."
                                We don't have a hub in Iowa. Our main sort facility is in Wilmington Ohio. I think you are referring to that.


                                You say:
                                "Finally I was able to speak to a live person who told me the shipment was damaged. I finally got them straightened out, and they realized it was the FIRST shipment that was damaged."
                                If you read the 1st tracking # (the damaged/return to sender), then the rep will tell you what happened - which you already know. Each time the company ships to you they will use a new tracking #. Read the 2nd tracking # to find out the status of the new shipment.


                                Most of us in customer service are competent and will truthfully answer your questions. If the customer is all freaked out and not giving us accurate info, then we can hardly assist them. You say you straightened out the customer service rep? If you were talking to a stupid rep - good for you! If you were talking to me - I would have straightened you out.
                                Asking for a supervisor will get you the same information from a different person.

                                Sorry about all of the problems, if you had called me at customer service, I would have told you the truth and saved you numerous callbacks.

                                PS: I do love DHL = Don't Hold Your Breath. That's a good one. I am on a DHL employee board and will share it with my coworkers. :)

                                0 Votes
                              • Da
                                Dany Aug 07, 2010
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I have sent a crate from Beijing to Berlin 3 weeks ago. I called DHL in China to make sure that they would deliver the crate to my office that is the back house second floor (and not only to the front door of the building) since I had a car accident and cannot carry anything. I also called DHL Berlin to ask the same information and both confirmed that I would receive the package directly at my office on the second floor.

                                They called to say that the package would arrive between 9 am and 12 am on Friday and again I made sure that it was going to be brought up since the only person in the office on that day was a small woman. I was told yes, it will be brought up.

                                The DHL man came and said he could not bring the crate up since it is too heavy and that she would have to find a solution herself. He left the crate outside in the back house. I called DHL and they said someone was going to come back and bring it up. At 12 the first woman had to leave so I paid someone else to come and wait. Every 2h I would call them to ask when they are coming. I was always told they would come but it might not be right away. I even said that two men should come since it real heavy but I was then told that if the driver managed to bring it to the front door alone that he will manage to bring it up 2 floors alone.

                                At 18 h the other woman had to go so I had to come in the office and wait. I called DHL to say I have dinner plans if the driver can arrive soon and I was told to wait and someone would come soon.

                                At 20h I called again and a very rude man said no one will come because the working day for the drivers ended at 18h and I have to find a solution myself.

                                To make an even longer story short I had to wait outside (at night) until I finally found 2 guys big enough to pay to bring the crate up. (I waited long since it was raining hard and bringing two strangers to my back office when I am alone is not smart). I was done with the hole thing it was 23h.

                                Since then I have called DHL 14 times and I always get the same answer someone will call you back today or tomorrow. It has now been 2 weeks. I also wrote 4 emails and not one single email reply. I guess they are waiting until I forget about it. Plus it cost money to complain by DHL. I have just calculated my Skype cost calling DHL and I am now at 30 euros. Here is another great way for them to make money.

                                Today is the first time in my life that I put something up in a forum as a complaint.

                                I am so tired of being ignored and I will not stop until I get fully reimbursed.

                                0 Votes

                              DHLstolen item from dhl calgary

                              My parcel shipped to me via DHL from Florence, Ital on May 8, 2008, arrived in the DHL office in Calgary, May 24th, 2008. I was contacted by phone and then by email to complete forms, describe the contents of the parcel and my visa was charged duty on imported goods. I was told that my description matched the description of the items in the hands of the DHL representative and that it should arrive at my door in Saskatchewan with a few days. That was May 24th 2008. It is October, 2008 and my parcel has been classified as lost and my file and claim have been closed. I have been told to file a claim with my insurance or contact the store I purchased the item from in Florence, Italy. The Italian store has filed a claim as the initiator of the shipping with DHL as a courtesy to me however I have all kinds of documentation and emails from DHL evidencing that my shipment was in their hands in Calgary. What I suspect is that someone affiliated with DHL has taken my items for themselves. Yes, I am accusing them of theft. I will continue my pursuit of customer service and will never use DHL again. I will tell everyone I know or meet.

                              How can a company get away with this. My hope is that DHL would stop dropping the ball on their customers and start internally investigating their employees or installing survellence tapes. Much could be said and done in this regard.

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                                • Sa
                                  saminda May 06, 2011

                                  Although this article was posted in 2008, we still have exact the same problem with DHL Italia.
                                  It really doesn't matter if the final destination is Italy or the percel is just going through Italian hub.
                                  Someone in DHL Italy kept stealing the items.
                                  I just dont understand how could this happen so often.
                                  Is there any security cameras? Or is it common thing that happen in Italy?

                                  0 Votes

                                DHLnever use dhl

                                After the first nightmare I had with DHL I always advise shippers not to use DHL. Their drivers are hired by private contractors and are of questionable character. I have had three bouts with DHL. The last experience started, Oct. 7, 2008. Driver stated that he couldn’t find the address. I live on one of two main roads in the area, mine being the only 4 lane highway. UPS, Fed X and USPS have no problem finding me. DHL had a problem three times. On Oct 9th I called and complained and asked customer service to notify the driver to call me when he gets in the area. I assume he got annoyed by my complaint because my VERY IMPORTANT contract suddenly became lost.. I advise everyone never to use DHL. Just look at this website and all the complaints against DHL

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                                  • St
                                    static Oct 12, 2008
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    After the first nightmare I had with DHL I always advise shippers not to use DHL. Their drivers are hired by private contractors and are of questionable character. I have had three bouts with DHL. The last experience started, Oct. 7, 2008. Driver stated that he couldn’t find the address. I live on one of two main roads in the area, mine being the only 4 lane highway. UPS, Fed X and USPS have no problem finding me. DHL had a problem three times. On Oct 9th I called and complained and asked customer service to notify the driver to call me when he gets in the area. I assume he got annoyed by my complaint because my VERY IMPORTANT contract suddenly became lost.. I advise everyone never to use DHL. Just look at this website and all the complaints against DHL

                                    0 Votes
                                  • Ja
                                    Jack Oct 13, 2008
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    100% TRUE! Never use DHL!!!
                                    have a look DHL customs delay !!! http://www.dhl.com.hk/publish/hk/en/eshipping/track.high.html?pageToInclude=RESULTS&AWB=2083637846&type=fasttrack

                                    11 days and no body call to me !!! and the problems still not resolved!

                                    recomended:

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                                    0 Votes

                                  DHLunable to locate address

                                  DHL SUCKS... I live off of a main 4 lane hwy. in Louisiana. There are only two roads that go through this area and the other one is a two lane. Three times DHL couldn't find my house. The problem is, most of their deliveries are 17 miles south of my address in Port Fourchon. Port fourchon is the busiest port in the united states. When the inept irresponsible private contractors are returning from Port Fourchon to deliver on the east side of the highway where I am located. the addresses are not real close. The speed limit is 65. They fly by my house and when the discover that they passed a delivery point, Oh well. These irresponsible drivers could care less about the delivery. This has happened three times in the past year. When ever someone tells me that they are going to overnight a package I advise them never to use, DHL. By the way, this last time I was expecting a very important contract. When the package didn't arrive on time I called and complained. I guess the driver got upset and all of a sudden the package was listed as lost. A w0rd of advice. Never, NEVER use DHL

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                                    • St
                                      static Oct 12, 2008
                                      This comment was posted by
                                      a verified customer
                                      Verified customer

                                      DHL SUCKS... I live off of a main 4 lane hwy. in Louisiana. There are only two roads that go through this area and the other one is a two lane. Three times DHL couldn't find my house. The problem is, most of their deliveries are 17 miles south of my address in Port Fourchon. Port fourchon is the busiest port in the united states. When the inept irresponsible private contractors are returning from Port Fourchon to deliver on the east side of the highway where I am located. the addresses are not real close. The speed limit is 65. They fly by my house and when the discover that they passed a delivery point, Oh well. These irresponsible drivers could care less about the delivery. This has happened three times in the past year. When ever someone tells me that they are going to overnight a package I advise them never to use, DHL. By the way, this last time I was expecting a very important contract. When the package didn't arrive on time I called and complained. I guess the driver got upset and all of a sudden the package was listed as lost. A w0rd of advice. Never, NEVER use DHL

                                      0 Votes

                                    The complaint has been investigated and
                                    resolved to the customer's satisfaction
                                    Resolved
                                    DHL Delivery — fraud and cheating

                                    The delivery person never bothered to come and marked my package undeliverable. I know he didn't come...

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