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LaserShip Customer Service Phone, Email, Contacts

LaserShip
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www.lasership.com
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1.1 231 Reviews

LaserShip Complaints Summary

1 Resolved
219 Unresolved
Our verdict: Engaging with LaserShip at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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LaserShip reviews & complaints 231

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1:37 pm EDT
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LaserShip - Driver

Good afternoon, I am a Security Director at a residential property located at 575 Exterior Street Bronx, NY. I attempting to locate a delivery driver that is employed by your company. He drives a white van, License plate 68020NA. The reason we know he works for your company is because we had the police department run the plate. The driver comes into the...

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1:01 pm EST

LaserShip This is the 3rd package Lasership has lost. Nordstrom cannot use this service anymore!

This is the third package that Lasership claims it's been delivered but it's lost. The three of them were orders placed on Nordstrom Rack and Nordstrom, I hope they do not use this service anymore. The package was supposedly delivered to my house on Jan. 6th at 5:32 pm. Today is Jan.13th and the package has not been found. Since Lasership does not have a phone number where you can talk directly to anyone (everything is self-serve), I tried to fill out an investigation form on their site but it always says it does not recognize the tracking number even though I entered it carefully 5 times. I do not know if they keep the packages, I just hope nobody uses this service anymore.

BTW my trackin number was 1LSCYEGJ002862353.

Claimed loss: this is my tracking # 1LSCYEGJ002862353

Desired outcome: Find my package and deliver it TO MY HOUSE (the address on the label) ASAP

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6:30 pm EST
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LaserShip Temu package

I live at 12805 Shaker Blvd. #501 Cleveland, Ohio 44120. Phone # [protected]. I have been waiting all day for a package from Temu 1LSCZM3002Y35WQ. The delivery driver indicated that these packages could not be delivered because the business was closed. The delivery was to an apartment building and not to a business. There is access to the apartment building 24/7.

Confidential Information Hidden: This section contains confidential information visible to verified LaserShip representatives only. If you are affiliated with LaserShip, please claim your business to access these details.

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Update by June Nickerson
Dec 30, 2023 6:34 pm EST

Unacceptable, untrustworthy, and unreliable, caused me a great inconvenience. The driver was simply too lazy to complete the delivery and found a convenient way to avoid delivering

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Is LaserShip legit?

Our verdict: Complaints Board's thorough examination reveals LaserShip as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, LaserShip stands out for its commitment to quality and security. Clients considering LaserShip should delve into its customer service record to gauge compatibility with their expectations.

LaserShip earns 91% level of Trustworthiness

Perfect Trust Endorsement: LaserShip achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for LaserShip. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

LaserShip has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

LaserShip has claimed the domain name for lasership.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Lasership.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lasership.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up LaserShip and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While LaserShip has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 220 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to LaserShip. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:15 am EST
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LaserShip - Lasership/ontrac stole my packages twice now!

This company should be shut down. There are hundreds maybe thousands of theft complaints online regarding this company. Their drivers scan items as delivered even if they don’t go to the location. I told them my item was marked as “delivered at front door” just when my daughter was in front of the 2 apt building walking our dog and no one ever came to our...

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7:40 am EST

LaserShip Parcel never received (delivered to wrong address).

An order I placed with Bath & Body Works was, for a Xmas gift, was never received. I went on line and saw the OnTrac info. stated it was delivered on 12/11/23 at 803pm and left with a person. an it looks like there is an electronic signature. Not sure if that is the person that received it or it's the driver acknowledging delivery was made but that is NOT my signature. My order was for $94.59. The charge posted to my bank but I don't have the items I ordered. This is very disheartening to think that my order was delivered to a wrong address and someone willingly signed for it, accepted delivery and wasn't honest enough to say it was not theirs and the wrong address. I would like to get my package, receive an explanation and/or get refunded for my order that was NEVER RECEIVED. Thank you very much, in advance, for your assistance. Yvonne Long [protected], [protected]@outlook.com.

Claimed loss: 94.59 (order placed with Bath & Body Works) soaps for a Christmas gift.

Desired outcome: I would like to be reimbursed for my purchase that was NEVER delivered to myself, but rather delivered to someone else.

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9:30 am EST

LaserShip 1LSCYEC20913203

I'm the Community Manager of an apartment community called The Lucie. A package with the tracking number above was delivered to our building located at 3850 Boston Street, Baltimore, MD 21224 in error. Had the delivery carrier used the Luxor package room appropriately and scanned the parcel, he would have discovered that no one lives here by that name and maybe took another look at the label to discover he was at the wrong address. Because he sat a group of parcels in the room and probably only scanned one box to unlock the door, this was missed. Please have someone return to pick up the parcel. Thank you! TeEasha Holston 667.290.8100

Desired outcome: Pick up the parcel

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3:57 pm EST
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LaserShip Bath and body works order

Initially received email that expected delivery date was Sunday, December 3, 2023. On December 3, received email that delivery delayed due to inclement weather (it was raining). Received email on Tuesday, December 5 that package was delivered at 9:37 p.m. at front door. No package was delivered. Checked with all neighbors to see if they got my package in error; nope. Called BBW this morning to complain. They said my package shows “out for delivery”. Why would Lazership say it was delivered at 9:37 on December 5 if it’s “out for delivery” on December 6? No delivery of my package to date.

Claimed loss: $26.95

Desired outcome: I want my package or financial restitution for the contents of my missing package.

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3:56 pm EST
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LaserShip Delivery drivers can't read!

This is the 3rd delivery from this company. I wrote an e-mail after the first, they said it would not happen again, it has 2 more times! My delivery instructions are to deliver packages to my front door. Their drivers continue to deliver to my garage door, I have run over 1 package and hit 2 others! When I get in my car I don't look outside, I get in my car and back out of my garage, I don't expect any boxes to be there. Also, why do you have a phone # to contact you if there is no option to speak to customer service? Are you expecting complaints? I would NEVER use this company. Now Fed Ex has a competitor for worst delivery service!

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Update by nuapoc

I would like to speak with someone

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1:28 pm EST
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LaserShip Package was never delivered!!! Receiver has to sign to receive the package. Never happened!!!

Apogee Instruments MQ-610: 400-750 nm ePAR Meter with AM-310 Telescopic Wand - Meter for Extended Range LED Greenhouse Grow Lights, Sunlight, and Plant Care

Sold by: Apogee Instruments Official Store

Bought on Amazon, seller shipped with LaserShip.

Nov 16, 2023

3:14 AM

LaserShip

Your package has been delivered

BROOKLYN, NY

Nov 14, 2023

9:11 AM

LaserShip

Package received by your local OnTrac facility and is processing for delivery, see Estimated Delivery Date

MASPETH, NY

Nov 14, 2023

5:38 AM

LaserShip

We're awaiting receipt of your package from the seller. Please continue to check your tracking for real time updates

US

Claimed loss: $656.62

Desired outcome: Asking for full refund or I am calling my credit card company and reporting this purchase as scam, and they will definitely give my money back.

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12:40 pm EST
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LaserShip - My american eagle order!!

I went through similar situation as everyone else. I have a 600 dollar order I placed with American eagle. It kept saying it was on its way past the final delivery date of November 13 th. I placed my order in November 4 th2023. The day came and went. It kept saying it was on its way. I contacted Lasership twice about my order. They then responded on...

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1:52 pm EDT

LaserShip Lasership

Never get packages when company uses Lasership. UPS Fed Ex USPS and Amazon Drivers I never have a problem with. It’s only when it’s Lasership. Please make them accountable or please assign me another way of having my packages delivered. 210 complaints 0 resolved. They say that they delivered when they didn’t They leave on 1st floor in front of building door where I have not received it. They leave at front of building stair case where elder neighbor getting mail sent it to me. They leave at mailbox and say signed by mail box. They leave at apt on 1st floor take a pic without apt # and say they left it with me. I never got it. Now they say delivery attempt could not deliver but I’m home waiting and see they never came. A waisted day of time and money. I have gotten packages from companies on the same day and within hours I’ll get a text saying they could not deliver but I just got a delivery from another company not to long ago.

Desired outcome: Different delivery company.

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2:14 pm EDT
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LaserShip Lost package

This has to be the worse delivery service. For 5 days I got the run around about the status of my package, every day they told me to wait additional business days. Finally I was told it would actually be delivered by end of day then a few hours later I get a status update saying my package is lost. How ridiculous! I refuse to ever use lasership again and I will tell every and anyone about this experience.

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1:53 pm EDT
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LaserShip Timberland boots

my package was scanned on October 21 2023 for delivery never received and 3 days later i was told that the item was lost but more like stolen and the company cannot replace as it is out of stock laser ship i do not trust you guys or your workers corporate should be ashamed. email chat keeps saying out for delivery than after extensive searching to be told by a live chat it is lost this is totally unacceptable and needs to be addressed.

Desired outcome: workers need to be investigated.

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3:47 pm EDT
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LaserShip Lasership Package Deliverer

There has been too many times when my packages are not being delivered by Lasership. I order from Amazon a package that is to be delivered today, but has not. 99% of my orders from other companies has been satisfactory.

It is only when packages are supposed to be delivered by Lasership that I NEVER receive my packages.

I believe Lasership deliverer are stealing the packages Allegedly

Desired outcome: That Lasership get exposed and companies do NOT use them to deliver people packages!

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111thevoice
Queens, NY, US
Dec 19, 2023 1:27 am EST
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Exactly, only when it’s Lasership because they are thieves, the company allows this constant criminal behavior from their employees and does not hold them accountable and at least pretend to care about our concerns. They simply say “package is now considered lost so you need to contact the seller”. I refuse to order from any company that still uses them even after being warned.

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7:29 am EDT
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LaserShip I did not receive package

Hi I see that lasership was the carrier for my package and I’m not sure if this has always been the carrier or it is something new because I’ve ordered from the same company for years and i never had a issue with my packages! This was a birthday package and 500$ worth please help me with this situation. ! My tracking number for this order is 1LSCY2H002L7NJM

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2:53 pm EDT

LaserShip Didn't follow delivery instructions.

I have been back and forth for days with customer service in regard to not delivering my package when I am not home because my packages keep getting stolen. I stayed home all day yesterday, but they decided to come today and leave my package and it was stolen immediately. I told them someone should be home by 5pm and that to avoid where we are today. I am so disappointed; I am a single hard-working mother of 2 and every bit counts. My sons clothing was in that package and now I am out of clothing because no one from laser ship cared about my concerns. My building is full of drug addicts that prey on packages to make money. I want someone held accountable for this delivery and my money back for my lost. Attached please find my conversation begging them not to deliver my package while I was work!

Desired outcome: I would like a refund and my items.

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12:06 pm EDT
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LaserShip Delivery driver

Hi I am the concierge at the drakestone down town Dallas 1309 Main Street this morning 10:50am October 1 2023 one of your drivers came here to deliver a package completely ignored the front desk went to the mail room and put the residents package in the news paper trash can I told her she can’t do that she got angry and sed that she has been wating for a long time at the front door that has a call box for here to get in with instructions I did not see her at the door if so. I would of let her in she got so disrespectful was cussing me out and went to her car and I told the valet she has to go we knocked on the window she did not answer please give me a call or email for more info I will love to talk to y’all and get this solved [protected] email [protected]@gmail.com

Desired outcome: Termination of employment and apology

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1:29 pm EDT
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LaserShip - Shipping/delivery

This company has the worst customer support syatem i have ever seen. You can look online and you'll find 4 seperate "customer service" numbers, which all link back to the same automated answering system. From there, you'll get 5 choices, which all result in the same automated message telling you to go to the website and fill out the form at the bottom of...

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12:19 pm EDT
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LaserShip Package delivered to street

I live in an apartment building with 24 apartments. My lasership deliveries always go missing because the delivery people leave my package in front of the building on the sidewalk where people walking by can just steal it. This happens 9/10 times by lasership. It's lazy and I am extremely frustrated at this point. I have to always contact the company I order from to get package redelivered by another delivery company and items have been out of stock by the time I reorder. This year I have had 6 missing packaged from lasership. It's unacceptable and something needs to change. I live at 2106 linden st Ridgewood NY 11385. The buzzer in the building does not work. That doesn't mean for thr delivery people to leave a package in front of a big apartment building.

Desired outcome: Please have the delivery person call when in front and not leave the package on the front sidewalk

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10:23 pm EDT
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LaserShip Lasership shipping

On many occasions, LaserShip has provided me with inaccurate tracking information. Items do not arrive on the expected delivery date. For the last three times I have ordered something that is being shipped by Lasership, I get notifications that a delivery was attempted and failed or that the delivery was unable to be attempted due to issues with my address. LaserShip uses shady business practices. My address is easy to find, and there are no special instructions needed. They do not actually attempt to deliver any packages, they just don’t try at all. I don’t understand how they are getting away with this. I have filed BBB complaints three times about the same issue, I am about to do another complaint. It’s the same issue each and every time they are used for shipping. I am not exaggerating.

Desired outcome: I want someone to be honest with me about why this is happening. I deserve an explanation. I do not want to keep filing complaint after complaint, but I will not stop until LaserShip starts acting with integrity and honesty.

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LaserShip Customer Reviews Overview

LaserShip is a popular courier service that operates in the United States. The company has received a lot of positive reviews from customers who have used their services. One of the most notable positive points of LaserShip is their fast and reliable delivery service. Customers have reported that their packages are delivered on time and in good condition.

Another positive point of LaserShip is their excellent customer service. Customers have praised the company for their friendly and helpful customer service representatives who are always willing to assist with any issues or concerns.

LaserShip also offers competitive pricing, which is another reason why customers are satisfied with their services. The company offers affordable rates for their delivery services, making it an attractive option for businesses and individuals who need to send packages regularly.

Overall, LaserShip is a highly recommended courier service that offers fast and reliable delivery, excellent customer service, and competitive pricing. If you are looking for a reliable courier service, LaserShip is definitely worth considering.

LaserShip In-depth Review

Delivery Services:

Timeliness and Efficiency of Deliveries: LaserShip consistently delivers packages in a timely manner, ensuring that customers receive their items promptly. Their efficient delivery process ensures that packages arrive on schedule.

Range of Delivery Options: LaserShip offers a wide range of delivery options to cater to different needs. Whether you require same-day delivery or next-day delivery, they have you covered.

Coverage Area and Availability: LaserShip has an extensive coverage area, ensuring that they can deliver packages to various locations. Their services are widely available, making it convenient for customers to use their delivery services.

Customer Service:

Responsiveness and Communication: LaserShip's customer service team is highly responsive and communicates effectively with customers. They promptly address any concerns or inquiries, ensuring a smooth customer experience.

Professionalism and Friendliness of Staff: The staff at LaserShip is professional and friendly, providing excellent customer service. They go above and beyond to assist customers and ensure their satisfaction.

Handling of Customer Inquiries and Complaints: LaserShip handles customer inquiries and complaints efficiently and effectively. They take customer feedback seriously and strive to resolve any issues promptly.

Pricing and Value:

Competitive Pricing Compared to Other Delivery Services: LaserShip offers competitive pricing compared to other delivery services in the market. Customers can enjoy affordable rates without compromising on quality.

Transparency of Pricing Structure: LaserShip maintains transparency in their pricing structure, ensuring that customers are aware of the costs involved. There are no hidden fees or surprises.

Additional Fees or Surcharges: LaserShip does not impose unnecessary additional fees or surcharges. Their pricing is straightforward, providing customers with value for their money.

Tracking and Notifications:

Accuracy and Reliability of Tracking Information: LaserShip provides accurate and reliable tracking information, allowing customers to stay updated on the status of their packages. They ensure that tracking information is up-to-date and accessible.

Real-time Updates and Notifications: LaserShip offers real-time updates and notifications to keep customers informed about their package's progress. Customers receive timely notifications, ensuring a seamless delivery experience.

User-Friendly Tracking Interface: LaserShip's tracking interface is user-friendly and easy to navigate. Customers can easily track their packages and access relevant information without any hassle.

Package Handling:

Condition of Packages upon Delivery: LaserShip takes great care in handling packages, ensuring that they arrive in excellent condition. Customers can expect their packages to be delivered safely and without any damage.

Packaging Quality and Protection: LaserShip maintains high packaging quality standards, ensuring that packages are well-protected during transit. They use appropriate packaging materials to safeguard items.

Handling of Fragile or Delicate Items: LaserShip handles fragile or delicate items with utmost care. They understand the importance of proper handling and take necessary precautions to protect such items.

Technology and Innovation:

Integration with E-commerce Platforms: LaserShip seamlessly integrates with various e-commerce platforms, making it convenient for online retailers to utilize their delivery services.

Mobile App Functionality and Features: LaserShip's mobile app offers a range of functionality and features, allowing customers to easily track their packages, schedule deliveries, and manage their shipments on the go.

Use of Advanced Technologies: LaserShip utilizes advanced technologies such as GPS and route optimization to ensure efficient and accurate deliveries. They leverage technology to enhance their delivery process.

Environmental Sustainability:

Efforts towards Eco-friendly Practices: LaserShip is committed to eco-friendly practices and takes steps to minimize their environmental impact. They actively seek ways to reduce their carbon footprint.

Use of Electric or Hybrid Vehicles: LaserShip incorporates electric or hybrid vehicles into their fleet, contributing to a greener and more sustainable delivery service.

Packaging Materials and Recycling Initiatives: LaserShip promotes the use of recyclable packaging materials and implements recycling initiatives to minimize waste. They prioritize sustainability in their packaging practices.

Overall User Experience:

Ease of Website Navigation and Ordering Process: LaserShip's website offers a user-friendly interface, making it easy for customers to navigate and place orders. The ordering process is seamless and hassle-free.

User-Friendly Interface and Design: LaserShip's interface and design are intuitive and user-friendly. Customers can easily access the information they need and navigate through the website effortlessly.

Overall Satisfaction and Likelihood to Recommend: LaserShip consistently delivers a satisfying user experience. Customers are highly likely to recommend their services to others due to their reliability and excellent customer service.

Partnerships and Affiliations:

Collaborations with Retailers or Businesses: LaserShip collaborates with various retailers and businesses, providing them with reliable delivery services. They establish strong partnerships to meet the delivery needs of their partners.

Partnerships with Local or National Organizations: LaserShip forms partnerships with local and national organizations, contributing to the growth and development of the communities they serve.

Affiliations with Industry Associations or Networks: LaserShip maintains affiliations with industry associations and networks, staying connected with the latest trends and best practices in the delivery industry.

Reviews and Testimonials:

User Reviews and Ratings: LaserShip has received positive user reviews and high ratings for their delivery services. Customers appreciate their reliability and efficient delivery process.

Testimonials from Satisfied Customers: LaserShip has received numerous testimonials from satisfied customers, highlighting their exceptional service and commitment to customer satisfaction.

Feedback from Business Partners or Clients: LaserShip receives positive feedback from their business partners and clients, emphasizing their professionalism and reliability as a delivery service provider.

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Contact LaserShip customer service

Phone numbers

+1 (804) 414-2590 +1 (703) 761-9030 More phone numbers

Website

www.lasership.com

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