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DHL Express

DHL Express review: Paket station code not working

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3:31 pm EST
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I have this DHL package 00340435062011352553 that was sent to the Paket Station 112. According to the tracking history, I was not found home, which is not true because it was around the lunch time, and no DHL delivery staff came at my door at any time today.

It created another problem now, because I received a Benachrichtigungscode from DHL when the package was available for pickup in the Paket Station 112, but when I arrived there the code was not working. I returned home and called to your customer support at the phone number [protected] here in Germany, and the staff said it was a technical issue in the Paket Station 112 but I could return there later because in around 5min it would be solved. I did it, but the issue remain and I was still not able to pick up my package. Attached you can see the screen shot.

I called once more to the same phone number, and another attendant told me that it is a Temu issue (sender) and DHL cannot do anything, so the package will return to them from next Monday. This is the most annoying response I received from DHL staff so far. I asked why it couldn't be collected by DHL and delivered at my home (3 squares from the Paket Station 112), and he said it wouldn't happen because the package must return to the sender in this case.

To sum up: DHL committed a mistake, Temu probably has some technical issue too, but the customer is penalized. Sorry, but this is ridiculous. I hope somebody in DHL can give me a smarter solution, at least one that makes sense, because the impact to me is huge. I cannot request an immediate refund because the return will take around 10 days, and some items inside the package were supposed to be part of an Advent Kalender, and now I need to find another solution. Honestly, I have no words.

I am looking forward feedback asap.

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