DHL Express

Poor Courier Service and exhorbitant charges: DHL
My parcel Waybill # [protected] was couriered from South Africa - left South Africa - on 06 January, 2016. Delivered to me today on 25 January, 2016 at 13:47 following several e-mails to DHL and finally getting assistance from one Edith Muganda (DHL staff).The contents of my parcel was cosmetics (3 items) for personal use that I had purchased back home and books that I had collected for work - but forgot hence these were couriered to me, in Nairobi, Kenya (UNDP). The books were not in the parcel because family did not pack them - they only packed the cosmetics.

What is at issue is:
1. the length of time it took for a couriered parcel to reach me. With the same message of Clearance Event for an entire 3 weeks!
2. The taxes I had to pay for the parcel, listed below with costs in KSH, and the variation of the terminology which I find very confusing and not explained anywhere what it relates to (invoice available if required)
- Customs Duty 2 375.00
- Customs Value Added Tax 1 995.00
- Govt of Kenya Fee (G.O.K.) 5 000.00
- Customs Excise Duty 594.00
- Concession Fee 250.00
- Revenue Stamp 2.00
- KEBS Inspection Fee 800.00
- Railway Development Levy 142.00
- Administration Fee 213.79
- VAT 16% 34.21
Total Amount 11 406.00

I am wondering if all these charges are applicable to all courier packages entering the country or is it only exclusive to DHL. Are these charges in line with government laws - if so why so many duties paid? As for Railway Development Levy...How - I have not even used any railway this was all by air!. If so this gives me good reason to consider advising those who wish to use DHL - to dissuade them from doing so. I will welcome support to help me understand what I got myself into and help others who might fall into the same trap and learn the hard way like I did.

Hello Shadrack,   Thanks for your reply.   ID 7414  iPhones 6S Plus 128GB: $135  x2 ID 7389 Laptop Apple MacBook Pro MD103LLA 512GB: $124  x1   Free shipping by DHL and 1pcs free Samsung Galaxy S6 Edge 128GB as gift   Bank  Account  Information:     A/C NO.:  [protected] A/C NAME:  HAN TAO  BANK: BANK OF CHINA XI'AN TAIBAI COMMUNITY SUBBRANCH SWIFT CODE: BKCHCNBJ45A POST CODE: 710000 ADD: No.298 XIXIANG WEST ROAD, YANTA DISTRICT, XI'AN, CHINA   Amount: $394   Payment reason: only write personal use, don't write any other words such as invoice number or goods cause of foreign exchange control.   What's your full address for shipment?as soon as we confirm the payment, we will ship out goods within 24 hours for you, and you may receive them within 4-5 days. The above is the communication prior to making payment.

It seems like having a happy experience with DHL is a myth. I bought some products from China. The tracking system showed that my order is picked up, but tracking info never updated. When it finally updated, it said the package was returned to the shipper. I also received an email stating I need to contact DHL customer service. So I contacted DHL and they told me to contact the shipper. Then few days later, it showed that package was delivered to my city. But it was signed for "Jameson", but there's no one in my household with a name even close to that. The package was never delivered to me!

HORRIBLE SERVICE, WILL NEVER USE AGAIN. THEY HAVE NO IDEA WHAT THEYRE DOING 1- DHL canada left a package at my home, that was not mine. I called them 5x to pick up package so the person waiting for me can have it. It's been 1 wk now and I still have the package. Overtime I called I got a different answer. 2-Waiting for a package from DHL, they can't find the tracking number and have told me to call other carriers., even though the shipper clearly staes its from DHL. A package can't be in limbo for 2wks! Still no package.

Warning! Don't use DHL Philippines specially on your business! This company just give us nightmare and horrible experience! I cannot explain the intensity feeling of anger, frustration, and disappointment and we have. We order goods from china for reselling here in Philippines. It arrive from China to Manila for just 2 days, and as of now I am writing this its almost 1 week at DHL. Everytime we call for follow up they said its still at customs for physical inspection! For 1 week! And its just a small package, how come its not yet done for 1 week when they can do it for minutes!

I am waiting since weeks for a package sent from Germany to India (Bhubaneswar), sent on the 10/09/2015. The online tracking system says that the package is stuck in customs in Mumbai. In Mumbai Foreign Customs Office they told me the package has already been sent to Kolkatta. But in Kolkatta nobody can tell me how to proceed. As they consignment is urgent, I feel quite helpless. The consignment number is CL603229235DE.

My Crew were delivering to the Chicago Rib Shack, Unit R5 West Quay Shopping Centre Southampton, SO151QB.
Our Drivers mate has stated that one of your drivers was driving very fast through the loading area. He has said that he has had to jump out of the way to stop the van from hitting him. He has said the driver of the van did see him but made no attempt to slow down or stop.
We do not require to see any action taken but as a distribution company we felt it was very important to make you aware.

Regards
Ian Angell
Shift Manager
Tradeteam/DHL
Ian.[protected]@dhl.com

In a building with a 24 concierge and mail service, DHL left a door tag for a critical urgent shipment that our company’s product launch at 2pm in the afternoon on a business day. Additionally there were no attempted calls to concerning the delivery. Rather than finding a way to attempt delivery, the best that DHL indicated is that they would not do anything for over 72 hours simply because I had called on a Friday evening at 5pm. DHL clearly does not consider shipping or their responsibility to deliver package a function of their carrier contract

The shipment was promised to be delivered on the 1st day, wasn't delivered until 7 PM, no one available.

2nd day, promised to be delivered by 5PM, one hour later, and didn't receive package until the next business day. DHL delivery driver could not find location-poor service.

I have ordered many items from Lightinthebox and had no issues for my upcoming wedding.

I am afraid if DHL will be the carrier for any future orders, I will not order.

Thank you.

They sent me a parcel from Chile to Auckland. The parcel was a very delicate wind trainer for my bike that was carefully protected. Nevertheless, the "brilliant" DHL services smashed the box like a piece of nothing, the box arrived all broken and smashed. In fact, they opened the box, moved all the items a repacked it leaving everything in a wrong position so during the transport was all broken. Now I have been trying to have a response since de 27 of July and nobody as given me a solution or a response. DHL it's a really crap of service. Who now what else can i do?

I had ordered some cosmetics off a trusted south korean website and paid 30 $ for priority shipping since i will be traveling in a couple of weeks and need to recieve it before i go, i recieved confirmation of my order and of the shipping address and a shipment tracking number (EG151063237KR) I tracked my order till it was with the courier it then stated that it was delivered and signed for by a Frau Heiderich whom i have never heard of, even though i was home during the time stated, and when trying to get more info on the recipient i entered my postcode assuming it might be a new neighbour the site kept stating that this was not the postcode of the person who signed on the delivery (so it was nowhere near my address).
I had sent an email to dhl germany and recieved no reply and the called the provided number on their website [protected] but my call keeps getting cancelled and dont get through.

dhl muscat has some admin charges to bring in the good from custom i alreayd pay dhl to bring in the stuff to the sender and once it comes to muscat charge me seperate i end up paying twice once to dhl international and one to dhl muscat theses charges has no basis and since they hare a big company i dont think they should get away with it plus the customers service people are very rude even the managerial level

Important family papers were sent from Gouda (Netherlands). by DHL. Local office told me that DHL mail in Thailand is handed over to Thailand Mail. We used DHL to avoid Thailand Mail, as they are very unreliable ( mail gets opened or just stolen). No european bank e.g. will send bank cards to Thailand
You should just refuse contact w with Thailand Mail. We were led to believe that DHL should deliver the mailing

I wanted to transfer my package through the company www.dhl.com.ph. I was really disappointed in their services, ‘coz of the lack of security. They took my stuff and after 5 days they told me that someone stole the car with all packages. WTF? I told them to find it or provide compensation, but they only told to wait and that someone would reach me. After 2 months I heard nothing from them. Please, if someone here had the same experience, can you help to return money back?

I am willing to overlook how difficult it is to accept a package for delivery when they only deliver during work hours. I booked a day off work and wrote to them to arrange for a delivery day within the week. I am not willing to overlook the fact that they didn't acknowledge my request and then handed off my parcel to some random person either inside of my building or the outside entrance who signed as John Smith. Safe to assume, I never received my parcel. I do not appreciate that they were careless with a valuable package.

I just panicked as these are original marriage documents and affidavits and certificates being which can not be replaced and I might have to travel back to my wife's country to get and that will further delay us trying to submit papers for immigration! Paid $70.00 for just a few pieces of papers to be delivered. NO CHEAP! Suppose to be delivered in 4 days.
SO, we went online to check the Waybill# and (1) said it is SIGNED and delivered (2) I called and I never got a call back and never got a timeframe (3) I called the next day 10:30am to ask and this agent said OK I will track it for you, you should have been told you would get a call back by 4pm today, I said no I never got that from the first agent (4) I got a call back from the original agent at 1pm, she said they found it a) the driver could not find your address... WTF, its a duplex and my door is on the right side of the house in plain view b) she said they left me a message, NO I DID NOT RECEIVE a message and they should have called me back again but did not. c) I said WHY IS it marked SIGNED and DELIVERED!
Everything flow of the processed FAILED! big F-A-I-L. I am just so pissed at the panic it set off too.

my Internet purchase, Carried by DHL cleared at Turkish custom w/ no hassle or fee, next day transferred 1200 km away my town. I have call saying within few minutes will be delivered home by local DHL...After about half hour i have been told item hold by senders email ( problem paypal though might be fradulent transaction so payment was late so sender worried and issued to held deliver) that is cleared by Paypal on ther same day, afternoon when we cleared this problem, Person at Istanbul DHL called me that is cleared to be delivered but nw i may need to pay some amount to DHL, not sure abut amount, said and will receive soon call. I ceratainly objected. Later i said i will complain about you. so after this DHL send me notice that item need to be re inspected by custom...So what do you think, DHL abviously betrayed me and called custom department that item value is exceeding slightly to be cleared . So need reinspection...so if i am not agree to pay DHL as handling fee like 70 EU. So i objected. my parcel returns ( 1200km ) to istanbul so will re-enter custom. So i contacted DHL head Mr. Markus Reckling, who send mails someone, that send to another person. so finally 3rd person contacted me after few talking i have been blamed that i am thief like, and trying to avoid fee...implying i am not good citizens etc...so thanks Marcus, you handled excelently. ! I was hopping Mr. Markus Reckling would handle situation more seriously, not to extend of inspection time wait for monday ( 4 days ahead)?and do noting about betraying customers to officials.. Is that the business you do betrayed your customers..!

This Company sucks!

I have been waiting for 6 weeks for my shipment from China. It was almost impossible, but I managed to contact customer services and they refused to do anything - all they would do was read back the info on the tracking site - that I could access myself (and have).
Furthermore, everyone I talked to at DHL told me a different story - my shipment is stopped at customs, my shipment is stopped at Health Canada. my shipment is stopped at the DHL sorting Center in Winnipeg, blah blah blah more lies...

I have dealt with Health Canada before and they either pass a shipment or garbage it... they certainly don't keep it for 6 weeks inspecting it. They don't give a c*** if you like what they do or not - there is no appeal. Telling me that Health Canada is holding my shipment is obviously complete and utter lies. My guess is that they lost my shipment and no one will take any responsibility for it.

Worthless Company. Ship by any other means. Even the Post Office can track your parcel - but not DHL! And they have no Customer Service. Try to get through and you will end up spending all afternoon talking to computer answering systems. They don't reply to emails. If you are lucky ... after a few weeks ... they might direct you to a call center so you can waste your time talking to a untrained and useless rep who has no more idea than you do where your shipment is and no powers to fix the problem. She will tell you the usual lies again tho.. if that helps.

I ordered something from Neiman Marcus through border free shipping. After a few days of waiting for the parcel I decided to track my parcel. TO my surprise it said the parcel had been shipped and signed for 2 days ago. I was shocked because I have not received my parcel and nor did I sign for any package. When I asked for proof of signature it read NSR (no signature req). I decided to send in a complaint to DHL and also to Neiman Marcus. Neiman marcus is following it's due procedure and are inquiring with border free to find out what happened. DHL called me and basically told me tough luck and to call Neiman Marcus to reimbursement me! I told them that I have the delivery man on our home camera and that I was late opening the door and that I saw the truck leave and there was no parcel at the door. He replied that he must have and it was taken but someone else. I spoke with Neiman Marcus who were very patient and caring through the entire process. I will also contact Borderfree to complain about this company and ask them to review DHL's history with customers and to re-evaluate their contract with a dishonest company.