Menu
Login
Urgent Complaint Regarding Parcel 9608625920
Dear Customer Service Team,
I am writing to formally complain about the delay in processing my parcel with tracking number 9608625920, which has been at the DHL office in Cuba since November 4th. Despite this, it has still not been entered into the system, causing unnecessary delays.
This parcel is intended for delivery to the Canary Islands, Spain, and the lack of system updates is preventing me from tracking its progress. I chose DHL because of its reputation for reliable and efficient service, but my current experience does not reflect this.
Please treat this as a matter of priority and respond promptly. I look forward to your immediate resolution of this issue.
Sincerely,
Graciela Martinez Gonzalez
Confidential Information Hidden: This section contains confidential information visible to verified DHL Express representatives only. If you are affiliated with DHL Express, please claim your business to access these details.
Reach out to DHL customer service as soon as possible, giving the tracking number and explaining the delay since November 4th. Ask them to process the update as quickly as possible. In the event that no answer is received, address the issue through DHL’s social media or any of the complaint escalation channels.