Menu
Write a review
File a complaint
CVS

CVS review: Was given an incorrect number of pills for my prescription

J
Author of the review
1:29 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

On Wednesday 11/9/22 I had a severe allergic reaction to food and my doctor called in a prescription for 10 pills of prednisone. I went to the CVS on Anderson Highway in Powhatan Va on Thursday around 4pm to pick up said prescription, but it wasn’t ready and I couldn’t wait because my daughter was very sick with the flu. Didn’t think much of it since I still had two pills of emergency supply on hand. Then I couldn’t pickup the prednisone till Sunday 11/13 because I got the flu. I sent my husband to get the prescription around 3:30pm. After returning home. I go to take a pill to help with my airways which are still having trouble because I was unable to finish my dosage. Then I notice there are only 5 pills in the container, which isn’t even enough to follow the directions on the container, of 2 pills a day for 3 days, but I should have had 10 so I had extra for emergencies. So I was shorted 5 pills. I call the pharmacy immediately, who states they have to look at security footage to see what happened and doesn’t give me a timeline on when I will get my remaining 5 pills of prednisone, which I already paid for. This is unacceptable they should have had a manager contact me to sort it out right away. The delayed filling of prescriptions at CVS is exactly why I keep extra prednisone for allergic reactions because if it were up to me waiting on them I would be dead. I want my issue figured out asap.

Desired outcome: I want the rest of my prescription in a timely manner and an apology for being made feel like I am a criminal and that it’s not their fault.

0 comments
Add a comment

More CVS reviews & complaints

CVS - Missing 90 oxycodone from 150 pill prescription. 95
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CVS - being falsely accused by loss prevention!! 67
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CVS - Customer service 73
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
CVS - manager hires four of supervisor's close friends 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all CVS reviews and complaints
  1. CVS Contacts

  2. CVS phone numbers
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 25 25 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2026
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 48 companies in the Drug Store category