CVS review: Unprofessional customer service

Store ID # 7609

CVS 3306 W. Palmetto Street, Florence, SC 29501

On 9/7/2023 I called about a prescription that my doctor called in on the day before. I asked the gentlemen when the perscription would be filled. He told me they were just opening and it would be about and hour. Which would have been approximately 9:30am. I waited, I got there at approximately 2:25pm. Stood in a line for one hour to get served. Got to the counter and my perscription was not ready. I reminded the gentlemen that he told me my script would be ready at 9:30am. He got very arrogant with me, he said; "does it looks like it is humanly possible for me to do all of this and get orders fill". I said to him; I really don't know what is or isn't humanly possible for you to do. I only know what you told me. Then he told me to go in the other line where you drop off prescriptions.

I understand being short staffed or running lean, but that does not give you right to be rude and unprofessional. I really don't know what happened to this pharmacy, I have been going here for years and never have I experienced this type of behavior. I was not the only one that experienced this, others received unprofessional behavior also.There was a gentlemen at the pharmacy who dropped his script off Tuesday and it was not ready and they just ignored him when he was trying to ask a question. Several people left because the wait was too long and the treatment was horrible.

Normally, I would not say anything but this was a bit much. This unprofessional behavior is what drives customers away. I will not go there anytime soon,