CVS review: Service

I went to the one 101 park plaza in san diego california, I had to wait over 20 minutes there ringing bell 5 times so someone could come up to unlock the shelving to get a razor. when finally this employee arrived I said it has been 20 minutes wait time. He said that it is not his fault and was by himself and was very rude about it. I requested his first name only for he had no name tag on and he refused to give to me. I then proceed to down stairs and seen him again and requested his first name only and he refused to give again and very rude to me. this happened at about 10am on 07/20/23. I am very disappointed in my service and also I get all my medications there for I am diabetic so you no how much this is and buy lots of other items there, If this is the service I can expect from you then maybe I should move all my items to another chain store. He was so unprofessional to me and makes you wonder how others feel about your employees there.