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I've been a customer of the CVS on McWhirt Loop, Fredericksburg, va, for over 30 years and never had any issues until the last few years. The employees never open the second register anymore, when before they always would when more than 3 people were in line. Today it was 5 deep and still no one opened it. It seems to me there are fewer employees too. I had been dealing with the pharmacist Ricky for a few years and he was always kind and would actually talk with me and explain anything I had questions about. Suddenly him and the rest of staff are gone, only recognizing one person there now. I take a controlled narcotic and I can't count how many times I've had to wait because its not in stock and add on top of that the rudeness in which employees deal with you over it. I hope you can figure out and resolve whatever issues you are having operating this store, if not I will probably move to another pharmacy, my husband has already moved his prescriptions.
Desired outcome: I'd like to see some improvement in service.
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For 21 years Ive been going to the CVS 0n 930 Montauk Hwy in Copiague. I got a couple of items and went to cashier, I asked to be checked out there, stating that last time coupon didn't work at self check out , I wasn't feeling well and was more comfortable in general at register. Man refused 4 times during verbal exchanges. He actually agressively came over to me and picked up my items that were along side me. I was horrified and stated, "leave my things please". This person stated he was the manager when I asked for one. I went back to the pharmacy who were happy to help. They said this new guy, who's name is David, was the new Store Manager. I will be switching to Rite Aide across the street after 21 years.