CVS review: Prescriptions

This is a serious problem in the Barnesville Store #5683. This is not a one time issue, but a recurring monthly nightmare. It's like the pharmacy has no one supervising the section. I was told to pick my prescription up anytime after 12:00pm on July 20, 2023. But since this is an issue I decided to call to see if the prescription was actually ready for pick up before driving to the store. I was told at that time that they didn't have the medication in, but it might come in later in the afternoon. I called CVS and have been on hold for 30 minutes so far. This is nothing new. They tell you your prescription will be ready at a certain time and when you get up there, they haven't even started on it. If you say anything to them about the issue, they threaten to not fill your prescription and get a serious attitude. I remember years ago CVS ran effeciently and there was no other store better. That's not the situation today. It's as if they don't take pride in their work performance. The prescriptions are never ready even if you get a text from them saying it's ready for pick up. These problems have been going on for a long time now and it's time to say something to someone because I can't imagine the issue getting any worse, but I bet it can! It's not just me having these issues because waiting in line customers talk and almost every customer says the same thing. By the way, I am still on hold. I don't want to go to the store unless I know my prescription is ready because I don't want to get into an altercation, but I am so ill at this point. I actually have 2 phones on hold for CVS. No one ever answers thje phone after an hour of being on hold. I finally, while staying on the phone, went to CVS and they had 1 customer in front of me, but no one was manning the phones. They were not answering them. I found out that my prescription couldn't be filled until July 22, 2023. Why was I told to pick it up after 12:00p.m.? Why didn't you tell me that on the phone earlier when I had spoken to you? This, in some way, has been an all day event which it shouldn't be that way, that's bad business. Now, after writing this complaint I am terrified of the type of service I will receive. I have shopped at CVS for a long time and want to continue supporting CVS, but something needs to be done to service customers better. Donna Hooks, 576 Highway 18 W., Barnesville, GA 30204, [protected]