CVS review: Prescription pickup and pharmacy services customer service

Date of Incident: Nov.10, 2023 (Veterans Day)

CVS Pharmacy : 3306 W Palmetto St. Florence, SC 29501

CVS Pharmacy : 733 S Irby St., Florence SC, 29501

Good afternoon and I hope this message sparks accountability and retribution in your minds and professional responsibility.

First off, I am Derrell Myers. A native of Timmonsville and a Navy Veteran for over 10 years. I'm emailing you in hopes of bringing some light to the dark path that CVS has chosen to tread. On November 10, 2023, I decided to be seen at Doctors Care on Hoffmeyer Rd. in Florence. I was given some prescriptions to be picked up and CVS was where it was to be picked up. First red flag: The lady at the desk stated that I can use my Tricare insurance at the CVS pharmacy on Irby St. but not West Palmetto St. I go to get my prescription filled at the Irby St location. The pharmacy manager there stated that my prescription was sent to the W. Palmetto St location and that I had to call myself to get it transferred back over to Irby St. 2nd Red Flag: In my mind I'm thinking it would be faster and professional if the call was made from pharmacy to pharmacy versus patient to pharmacy, but I obeyed the request. I made the decision to drive across town because I felt it would have been faster to speak with them in person. I get there and the technician made the call back to the pharmacy on Irby St because my medication was in limbo and couldn't be released. She spoke with the tech Justin and after the phone call stated that I could drive back over there and pick up my medication. So, I drive back across town and again I have trouble with my prescription being released. I get into a verbal altercation with one of the female techs because she was saying that they were not able to process my prescription. I explained to her that I was just over there at the West Palmetto St location and that she spoke with someone over here. She then proceeded to as her team members if anyone spoke with the West Palmetto St division and the was no answer. There was a commit from Justin stating that it wouldn't be ready until 3 pm repeatedly in a sarcastic like fashion but at that time I didn't know he was the one who answered the call on my prescription behalf. I leave again because the manager Bob at the Irby St pharmacy did not have a care in his 206 bones in his body. He was very non cholent and proceeded to discuss his 30 min lunch break... There is a lot more to this story and I hope to have set a foundational basis for you to be interested in offering your assistance. Long story short, I believe that CVS and its pharmaceutical employees are not being held accountable for their duties and customer service. I have some voice footage if you would like to hear, and I plan on maybe boycotting and seeking legal action against them. When it comes to prescriptions, people are trying to receive the best quality of life they have and being unwell and having to endure adults with infantile work personalities doesn't make for a speedy recovery. One thing I didn't do was serve my country so that CVS could hire people who have trouble serving the public. Thats not in my military resume!

Thank you in advance for allowing me to share my nightmare with you.

Derrell Myers

derrell. [protected]@icloud.com