CVS review: Poor service for important prescriptions

CVS on 1200 HW 35 in Middletown NJ. I have not, not one time refilled my scripts without a issue. The people who work in that pharmacy told me 3 days ago that they needed a letter from my doctor to refill my meds. I spent an hour on the phone with them (From work!) to get it resolved. I gave them my Doctors fax number so they can get the request. Then told me they would call me if there was any issues. I went today to pick up my meds, they told me that they needed my doctor to send the letter to the ins.co. Don't you think that would mean they would call me to let me know there was in issue? No they wait for the to @#$@#$@# come into the store, after im out of meds for 3 days to tell me this.. This location sucks! If it wasnt for my ins.co. Making me use cvs I would tell the whole co. To f* off!.. Soooo pissed off!.. Now, I dont have another day off from work until next week,.,. Thanks cvs! I'll go without my meds for 10 days or so because you couldnt make a f* phone call!@!@! This happens allllllll the time!.. Its like I work from them! I have to keep an eye on their work!..