I picked up my hydrocodone prescription on April 13, 2012. I never count the pills- didn't think I had to. But when I did count them the following Friday- I only had 46 (I get 120 in each refill) I realized I was short 50 (would have used 28 in the week that I already had them). I got shuffled around from one pharmacist to another for 5 days- when the pharmacist just tossed 20 pills at me, turned her back and refused to discuss my situation any further. I was so humiliated I ended up leaving the store in tears. I can't believe that CVS would support treating customers like this. I have been getting my medications (I am on many meds for a chronic health condition) for over 8 years and even if I was wrong about my pills (I'm not)- they should treat me like a valued customer, not an irritant to be kicked to the curb, or wiped off the bottom of their shoe. And I'm still short 30 pills.
The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
CVS is the worst. I'm in Cedar Hill, Tx and they really do not like white people. I've never in my life spent money in a store and been spoken to so unprofessionally. The "ah-rite" and stupid ghetto talk has helped me find a new pharmacy, one that speaks clear English.