wrong pictures developed at cvs pharmacy
On friday, sept.8, 2011, right after school, I brought a disposal camera to cvs at 540 west main street, meriden connecticut to be developed. I had just completed the roll of my class for a presentation for parent’s night. It was the only camera I had. I went to pick up the film the next day.
I was surprised to see someone’s vacation pictures. So not only did I have the wrong pictures but someone else did too.
According to the personel at cvs, I must have had a second camera and brought in the wrong one. They looked on the computer and my students’ pictures were not even there. Someone erred! The personel stated “it was a mystery”. They took a look at the security camera and said I was the only one to bring in pictures that evening. They kept repeating that I must have had a second camera.
Not only was I humiliated in front of other customers but my presentation for parent’s night is ruined not only for me but for my students and their parents. Cvs needs to train their employees better in customer relations.
refused to honor my coupons
I took coupons to my local CVS store and tried to purchase the items from the coupons. The cashier tells me that I can not use all the coupons that I had. The cashier then tells me that the register said that I had reached my coupon limit for the items I was trying to purchase. I took my coupons home and looked up the CVS coupon policy and it states under their multiple coupon section “CVS/pharmacy accepts ONE third-party manufacturer coupon AND applicable CVS/pharmacy coupon(s) for the purcahse of a single item, unless prohibited by either coupon offer.”
I printed off this policy and returned to the CVS and proceeded to show them their own policy when they still refused to honor my coupons. I was told that they didn’t know where I got the print out and that as long as the computer was telling them that I ahd reached my coupon limit on the items I was trying to purchase they could not accept them.
What is the point of having such things in your policies if even when presented in black and white with the printed policy you still aren’t allowed to use your coupons? I believe that if your policy says you will accept them then your empolyees should honor that. I am very unsatisfied with this local CVS pharmacy and plan not to return. I am a mother of two small children and need to save money where I can. That is why I coupon.
But when you are denied the use of the ones you have for no valid reason other than the cashier is too lazy to push a few buttons to enter the coupon manually. That is what I believe they should have done instead of in not so many words that I had fabricted the printed out copy of their policy.
I'm confused, coupon maniac. Were you trying to use multiple coupons for one item, or was each coupon for a separate item? If the latter is the case, and you just had too many, then the cashier could have done a second transaction, to get the rest of your purchases.
I agree with you 100%. I just got fired and charged $120 because of taking too many coupons. There's a key on the register that says "coupon-not present" and then you key in the amount of money the coupon is for. Whenever someone reached their coupon limit, I would just hit that button. Loss prevention came in and interrogated me. Now I'm a stripper.
Wow, how ignorant of you. You know that putting coupons in manually will hurt the cashier. Doing so will decrease that persons % in coupon scan rate which the managers DO notice and they post the reports for everyone to see. Have low % rates and you can get fired.
Why the hell should that employee get fired just because you want to save 20 cents and don't understand the coupon policies? How about you get a job at a place like CVS and experience it on your own? It's a shame they have to deal with such people like you...
As young as they may be at least they know that there are 24 different time zones, and maybe you can go back to school yourself since you cannot spell his name "Zachary": when it is right in front of you.
I agree Kevin is a rude child, a bully, but Zachary is polite.
very big price gouging at cvs pharmacy
I always use cvs pharmacy but im not so sure I will be anymore. I needed a prescription zargin oph gel, when I went to pick it up she said it was cash price 203.97 insurance price was 199.67. I cant afford that and in baytown there is a pharmacist that will help you find it cheaper. I called around to six different pharmacys and all of them said their cash price for the same medication was 175.77 . That to me is a big price different. Even walmart beat ur price.
I usually get my prescription of valium filled there also but I also noticed last year I have to count my pills right then and there or other wise im shorted about severn pills. No telling how long he had been shorting me. It happened more than once with the same pharmacist.
Riiiiight!
non approval of check
My wallet has been mis-placed between an ambulance ride and a visit to the Emergency Room. While I am trying to get the ambulance drivers and tthe ER staff to find my wallet, I am having to rely on my checking account and picture ID. However, TeleCheck is arbitarily declining the checks because I don't use them much. It is a paperless world. Stop arbitarily...
Read full review of CVS and 2 commentshorrible service
I had a kidney transplant and therefore take 2 anti-rejection medications. My insurance, Horizon Blue Cross Blue Shield, required me to order both of these medications through CVS Caremark instead of my local pharmacy. I can't stress how crucial to my health both medications are. With that said, this past week will be the THIRD time CVS has not gotten my medication to me in time. I had called two times during the previous week to confirm I would receive the delivery by Friday March 16th. Friday came and went, I never received my medication. I spent a good portion of Saturday March 17th on the phone with the answering service, who was extremely rude and no help at all. There was ‘nothing they could due and my shipment wasn’t due out until Tuesday March 20th so I’d have to wait to take it’ – really? Wait to take my anti-rejection medication that stops my body from rejecting that extremely important organ I was given. And my shipment wasn’t due until Tuesday March 20th now even though I was told both times that I called to confirm I would in fact have it on Friday March 16th. I absolutely hate dealing with this company. The only person that was sympathetic and understood the need was the on call pharmacist; thanks to him I was able to get my medication at a CVS pharmacy. The other past two times they screwed up my shipment, I then too had to scramble to find a pharmacy that would actually have this specialty medication in stock. This is their jobs and they have people’s health and lives in their hands, I can not understand how they are not more responsible. I am doing everything in my power to go through another company for my medications.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude employees - horrible customer service
I have been using this pharmacy for almost 4 years now and have not had issues until the last 8-9 months. The staff, usually smiliing and friendly, has become sullen and downright rude to both me and my husband when he has been there. Courtney acts as if I am interruption to her day and always has the most foul look on her face. Earlier this week while...
Read full review of CVS and 1 commentvery unprofessional pharmacist
The pharmacist, Bill, is the most unprofessional person I have ever came in contact with! He curses constantly and acts worse than a child, throwing and slamming things! My entire family fills prescriptions here and we are all going to transfer to a different pharmacy where we won't be treated like we are a bother to the staff! I will make sure I let anyone I talk to know how unprofessional this store is! He should be thankful to be working in this town that has lost thousands of jobs in the last couple years, this man really hates his job and as long as he is working for CVS they will continue to lose customers!
fired or take out of system with no reason
hi, my complaint is about the way i have been treated at a cvs where i work, last year i got pregnant and i was told for my doctor to take some days off because i was at risk of have an abortion i talked to my manager and he said he understand my situation and he have not problem at all, after this and showing him the paper work from my doctor i went back...
Read full review of CVS and 1 commentcustomer service
I went twice today long lines only two people working, went back at night gave me wrong prescription had to wait almost an hour. We transfered our presctriptions from Wallgreens I think we'll go back.
The complaint has been investigated and resolved to the customer’s satisfaction.
On February 1, 2010, I went to my local CVS to look around for some makeup. I walk in and see the lady at the cash register as usual and gave her a smile and said hello. She said hello back in a bad attitude so I was like okay. I continue down the aisle. I found some makeup that I wanted to buy so I put them in my pocket because I was on the phone. I can't hold my phone and the makeup and look for more at the same time. Somehow every time I turn around she's right there staring at me. I thought maybe she was look for something. I make my way down another aisle and she yelled out do you need any help, so I said no thanks. She left and I was relieved she was off my back, but 5 minutes later she stares at me again. I felt like I was followed. I felt like she thinks I was stealing stuff. It made me so uncomfortable that I wanted to put back the stuff and leave. The person I was talking to said just ignore and buy it. So I went to pay. As she was ringing the products up, she ask me do you have anything else in your front pocket - I was wearing a hoodie. I was shocked at her comment. I said no because I didn't want any conflict. I was embarrassed because the manager was right there also. Maybe I was somewhat to blame because I put it in my pocket but she still didn't have to make that comment in that nasty attitude. Every time I come in there I see her so I thought she knew I'm not that kind of a person. I have been a customer there for 16 years and after this I'm not going in that CVS anymore.
I shop at the CVS PHARMACY a lot and i enjoy going into the store because they have a variety of everything you need! There is one problem! This one particular cashier! Seems as if everytime i go to her checkout she has this attitude like she doesn't want to be bothered or ignores you when you approach the counter! She pretends like she don't see you! and at the time of my wait she was in the photo department with the night manager i guess! helping him! This happened one other time when i was in the store and she was taking her time washing her hands and the store management started to ring me up! She acts as if she don't care whether or not you check out or not! Her attitude is terrible! There were all these signs at the register that said "ring bell" and they are standing right there ignoring the customers! The prices in the store are high and customers deserve the best customer service! The cashier never wears a name tag but her cashier number is 0990836 at register #1 and the TRN# is 7488 and the STR # is 2082 whatever that is! I think this problem should be addressed to help their BUSINESS! If a person is not happy with their job! they don't need to take it out on the customer. Thank You.
I agree with whythelongfaces's rebuttal against the waiting complaint. But on the wrong prescription thing, it actually is possible. Two cases in point:
1. At the store I work at, the pharmacist accidentally put someone else's medication into the wrong bag, yet blamed it on a pharm tech at the pick-up station (they never told pharm techs pick-up to re-verify that the right prescription was in the right bag, but after that incident they started to tell them to do so).
2. On the news a few days ago was a story about how a CVS in New Jersey gave 50 families Tamoxifen (a breast cancer drug) instead of Sodium Fluoride (in chewable tablet form) for about 2 months.
Whether it was a pure accident like Case 1 or a suspiciously pre-meditated diabolical act like Case 2, the point is that mistakes such as the aforementioned can and do happen from time to time.
I don't suppose it crossed your mind that she was busy that nigh. At night there is a skeleton crew working nd lots of work to do. If you go earler in the day, go to another cashier. What a waste of space this is.
Of course it is highly likely that they won't. This is an independent third-party website. All you will get here are trolls. Try http://www.cvs.com/CVSApp/help/help_contact_us.jsp
I just want to know that they will hear about this!
Its really common for thieves to 'pretend' they're on the phone to try to blend in and discourage you from coming up to them and talking to them. Combine that with putting product in your pockets and I would have been all over you too. I'm sorry that you had to go through that when you weren't really stealing, but you have to be more careful about your behavior. Use a shopping basket or cart next time. You can hold a phone and a basket/cart no problem.. just set it down or let go to grab what you want to buy.
I agree with Dotnik 100%. What else would someone think you are doing if you stuff makeup into your pocket?
This was absolutely your fault for concealing store merchandise. If you did this at my store I would have immediately called the police and had them deal with it. You also shouldn't be on a phone in a store, it is rude and obnoxious to the other customers as well as the staff.
refused to take a prescription
CVS pharmacy at 15333 Culver Blvd, Irvine, California refused to take a prescription from a doctor on the basis that there is only one person working. They asked the doctor to call in a couple of hours.
Is this how a pharmacy should work? Doctors are prescribing medicines, not any amusement thing which can wait. Feel sorry for the patient because the doctor will not have time to call back. The doctor was prescribing an antibiotic. That means the patient was sick.
This is unacceptable! If they cannot handle the work load, they should either hire more people or close their doors.
Again the name calling! Does it make you feel good if you call people thick and idiot? Can you not prove your point in a civilized way? By the way I am in the legal field and will never be able to work in a pharmacy. We service our clients without any complaints and I guess, I am applying our professional behaviour across the board.
Of course you are going to defend your profession! But just calling names is not going to make things right. Inefficiency should be stopped.
Just look at Slimeball's posts. 'Nuff said.
Probably janitorial service in a legal office Paul. Emptying waste baskets.
wrong prescription
The CVS Pharmacy at Pismo Beach, CA gave me a generic medicine instead of what was written Vicodin ES- without any employee giving/asking information if I like generic or the brand name! This is a deliberate and blatant error that CVS always does all the time no matter where the location is! It seems like they have a horrendous customer service. They have to present to customers a copy of the FDA and state law regarding non-refundable pharmacy transactions so customers will know if the pharmacy has the right to substitute medicines without any knowledge of the customer nor their doctors giving the prescription.
What they said. State laws promote the use of generics to help keep healthcare costs down, and have for many decades. Most states require prescription pads that indicate that generics should be used whenever possible unless the prescriber specifically indicates a brand must be dispensed. The pharmacy would be breaking the law to do otherwise. If you want brand name, say so when you drop it off or have your doctor mark the script "brand medically necessary" for you. The onus is on you. Take responsibility for yourself and quit whining.
arrogant and disrespectful assistant manager
My first encounter with Glen James when I was outside CVS and he needed a cart; therefore he grabbed it out of my hand promising to return it after he was done. I couldn't believe that he would do that to a customer. I contacted CVS headquarters, and they had a woman contact me. She told me that she had a myriad of complaints against this man; she went on...
Read full review of CVScomplaint about managment
I had made a complaint about the way management handles things at my job today along with a few other made complaints and we met with the head of HR about it later that day we were terminated cause we stood up for what's right we may not even get paid for the vacation time we've earned of the course of the employment .. I think its so very wrong that they froun on there employees stating a fact there's something wrong .. I was told along with the other don't bother filing for unemployment cause we will refuse it.
I was recently fired for this so called coupon fraud! Needless to say this seems to be a huge issue with this company. I plan on getting a lawyer and bring this issue to light. This is wrong! I did nothing wrong. I did what tons and tons of customers do, why is it so wrong for me! I used my mother extra care card, she gave me her quarterly extra bucks so that I could buy formula, diapers, or whatever I needed at the time. Money is tight everywhere and I think that if this is such a BIG problem, rather than firing a handful of people at one time they should correct the problem at a company level. I knew this was not just the case for my area and like I said I plan on teaming up with the people that have recently been terminated and fighting this. I was bullied into signing something saying that I owe them $250.00. While that does not seem like much, it is to a mother of two without and income. I fiance also works for CVS and I fear he will be the next to go, just because he is my fiance. We both worked really hard for this company and I have been doing nothing, but crying and sleeping since this has happened to me! This is WRONG! I cannot watch it go on any longer!
I was fired after other people complained about the management at my store in Texas. They fired seven of us at one time, and blamed it on various things. They told me that I was too lenient with coupons, and told me I had to pay back $1000 for coupon fraud. They liked me well enough up till the day they fired me, as I was consistently asked to work overtime, and worked about five hours past the end of my shift the day before because they needed me and I was a really good worker.
shortage of perscription drug
Had surgery and have been on norco for awhile the last perscription filled I always count my pills were 5 short, I chalked it up to a mistake and let it go, I just got back from refilling again and wouldnt you know it it was short 5 pills again I called the pharmacy and they told mee to come in and they gave me the 5 pills.If I had not counted them the person counting them would have gotton away with it.I know how expensive these pills are and are in big demand on the street I just hope the phamacist filling these perscription is not stealing them and selling them on the black market.
The complaint has been investigated and resolved to the customer’s satisfaction.
just had a prescription filled at cvs in katy tx. vicoproven. walked out the door got in my car and found that i was 8 pills short out of forty. went back in to complaint and was was told they weren't going to help. that they dont make mistakes. going back to walgreens. they have shorted me a couple of times over the years but were always there to correct the problem!
Couldn't have said it better.
personal information stolen
Someone stole my personal information and used the information to pick up my prescriptions. This all happened within 1/2 hour. CVS accused me of attempting to pick my prescriptions up twice. I forced them to review the video tapes and would not leave the store until they made it right. The manager was belligerent, the pharmacist was rude and the person working the register was an idiot.
I spoke with a pharmacist at Giant Eagle after the incident, he said CVS has problems like this all the time. He was a former employee, and left because of the constant fraud. He stated he was concerned about losing his license working for a poorly managed company.
I filed a complaint with the company, a "manager" called me two days later and again accused me of fraud. She spoke over me, and sounded like she was not bereft to the situation. In short, Never shop at CVS. I will never go back in the store.
good riddance! cvs dose not need customers like you
terrible customer service
I would like to relate my experience during a recent visit to one of your stores. I went into the store and picked out the items I wished to purchase and headed up to the cashier. As I approached the counter I noticed the man behind the counter was texting on his cell phone. When I got up to the counter he never looked up from his phone so I said "Hello"!...
Read full review of CVS and 4 commentsno help!
Very unprofressional! Seems the employees outside of the pharmacy dept. Are so on top of their game and profressional because of the complete lack of effort made by the pharmacy. How about checking a computer screen to see what should be filled instead of having my 80 year old grandfather call his doctor just to ask "what medicine do I take?" some people have disabilities and all we need from you is a simple prescription and u can keep the stink face and ignorant slang to urself. Seems we owe you the apology cause u had to attempt to do ur job! Poor thing!
The complaint has been investigated and resolved to the customer’s satisfaction.
WOW. My folks CVS pharmacy couldn't be better. They call every month when it's time for a refill and even remind them when a new prescription is due. Gives the folks plenty of time to see the Dr if necessary. It must be the individual stores. I get my prescriptions at Walgreens and haven't had any problems so far. Unless it's a new scrip, I just refill by mail.
wait time
I had to wait 30 minutes in the drive through pharmacy today. There was only one car in line ahead of me. I ask myself if they were filling the man's prescription while he waited? If so, this in unexceptable and I'm quite sure the two vehicles behind me felt the same. If a prescription is not ready when the customer arrives to pick it up why wouldn't the pharmacist tell them to return at a later time. Please help me to understand.
The complaint has been investigated and resolved to the customer’s satisfaction.
CVS in Deer Park New York drive through every single time I come here there's always at least a 30 minute wait 4 cars or less today right now I'm sitting 45 minutes with 4 cars ahead of me still waiting!
A lot of the time, the customer in the car that is holding up the drive-thru refuses to move until their prescription is ready... I work at a pharmacy where the technician has to take care of the drive-thru, the inside register area, the drop off area and also type of the presription... the most help we have is maybe two technicians and one pharmacist on duty at a time...there is usually only a 3 hour overlap where there are three employees (including the pharmacist) at one time on duty...please have patience when you expect drive-thru service...the person waiting on you is also working on at least 2 other scenerios at the same time...
extreamly poor customer service
I have been going to thee cvs pharmacy on 3401 northeside pkwy in atlanta, georgia for thee past 7 monthes. Each and every time I go theere, I experience problems from filling thee wrong medication before time or filling thee wrong medication. This last week, I have been trying to fill my blood pressure medication. The cvs pharmacy at 3401 northeside pkwy...
Read full review of CVSprice gouging
They've marked up their prices way too high. Obviously they're gouging customers to make a profit. Sundown brand Omega 3-6-9 vitamins cost $5 more than the same product down the street at the Shop Rite. Dr Sholl's brand heel cups are $4 more at the CVS compared to the Shop Rite and Men's Multivitamins are $2 more at the CVS compared to the Shop Rite. Plus you need to be extra careful. Sometimes their prices marked under the item at the shelf has a higher price at the cash register. If you are able to catch the higher price at the register, be sure to tell the cashier, show them what it says on the shelf and they'll fix the price at the register, if you don't they'll make an extra buck off of you. If I avoided this store and went to the Shop-Rite, I could have saved $11. When I was at this store I was thinking that I might only be spending around $40. Instead the total was $50 for those 3 items. I've had the last straw with this store and will avoid it at all costs from now on.
Really?
Welcome to America! You live in a country based on capitalism. This means they have a choice to sell what they wan't (legal) for the price they want. You, also living in a capitalist society, have the right to purchase somewhere else (like Rite Aid down the street). It is obvious that they are offering you something (convienance) extra for your money or you would have just gone to the other store in the first place. What's next, will you complain that they charge more than the grocery store? Seriously man, complain about something real!
CVS is probably thinking, "Good riddance."
Then buy your items at Shop Rite. There, problem solved.
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