CB Drug Store CVS Complaints #22-41

CVS review: Customer service

Catherine Osborne of Shelbyville, US

Feb 16, 2024 3:05 pm UTC

Verified customer

There are NOT enough people working the pharmacy. I know they are underpaid therefore they are understaffed. That store cannot keep a pharmacist manager. When I call them, I am on hold for more that 20 minutes and sometimes more. I'm sick and tired of waiting on the phone or seeing tired and overworked people working back there. Half the time the pharmacy is only open via the drive-up window (now there's a line to wait in . . . whew!)

PAY THEM BETTER WAGES. PEOPLE AT WALMART MAKE MORE! This poor staff went to school to learn about pharmaceuticals and corporate doesn't pay them diddley. They know a heck of a lot more than you give them credit for - PAY THEM what they are educated for!

I anticipate this issue will be resolved immediately! It is not fair to the consumer. A multi-million-dollar company and they can't pay better wages, COME ON!

Claimed loss: Patience!

Desired outcome: BETTER WAGES FOR PHARMACY EMPLOYEES. Employees will be happier, and they can live up to their potential and give better (smiling) service to us as consumers! STAFF THAT STORE IN JEFFERSONTOWN, KY!

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