Farfetch

Do not buy on Farfech if you dont want to hussle for many months. I orderd a swarovski bangle for 207.50 euros but they sent me an empty box! I reached out their CSR and told me they cant process my refund. Fraud! Scammer! Told them I filed a claim in Paypal then they answered me not to do hilarious things like filing claims. Oh common Im not stupid as you are Farfetch gang fraud.

Worst customer service ever experienced! They do not deliver parcels and use « fake proofs » fake signatures to get away with it! I have order a pair of boots with them that I never received and they don’t investigate my case neither help me get back. After researching online as I will sue them I have realised there is thousands of reviews like this! STAY AWAY FROM THEM!

This site is my go-to destination for designer shopping. Why?
The products have consistently been authentic (unlike Amazon)
The products are pristine (not damaged or clearly used returns such as with Gilt)
The availability claimed is authentic (unlike the bait and switch tactics of the Outnet which frequently does not have advertised items in stock)
The selection is massive (unlike Moda Operandi)
The sales and specials are authentic (not a tease with worthwhile products excluded as in Gilt and the Outnet)
Far better website than department stores such as Neiman Marcus (Far more streamlined categorization of products, accurate descriptions, excellent pictures, clarity, simple to use)
Comprehensive selection with a wide range of items on sale (unlike many of the free standing flagships such as Saint Laurent in Chicago)
No sales pressure of in-store purchases
Reliable, quick delivery
Easy returns with no gimmicks
No hidden/added costs (Includes customs cost etc)
Helpful "you may also like" suggestions
And so much more...

Wow I am impressed with the quality of the service. I had a delivery from Australia in between Christmas and New Years Eve when we had a lot of snow in England and most of the motorways were blocked for hours. You guys managed in 3 days to get the parcel from Australia to Hong Kong and then to me through snow during a period when not all business are open. Thank you and well done! I really appreciate your professionalism.

The website is easy to use in terms of functionality. The only downside I see is the speed it loads the items, menus etc. I used it from my tablet, don't know how quick that would be on a laptop or desktop.

Its easy to view your shopping cart, there is a move to wish list button which moves items from your shopping cart to the wish list in case you want to buy an item later on a different occasion. Really easy to create an account. Also liked the fact you can pay with PayPal and you don't have to put in your address and card details.

Overall really happy with the experience and especially with delivery. Thank you!

Please translate from german to english:)
Hallo zusammen,
Ich hatte 3 Produkte bei Farfetch bestellt. Das erste Produkt kam in der falschen Gr?e an (Offwhite Handyh?lle sollte in IPhone XS Gr?e geliefert werden, kam aber in IPhone XR Gr?e), ich hatte den Support angerufen und gefragt was ich tun kann, blablabla, ist angeblich ein ?bersetzungsfehler auf der Webseite gewesen! Habe das Geld zur?ck bekommen und einen kostenlosen Expressversand. Das zweite Produkt war ebenfalls eine Handyh?lle (von Kenzo) diese kam in der falschen Gr?e UND in der falschen Farbe. (Support angerufen und blablabla, zur?cksenden, Geld zur?ck und einen kostenlosen Expressversand, der mir nichts bringt da ich dort nicht wieder bestellen werde. Sonst gibt es keine Entsch?digung. Beide Pakete wurden kostenlos von DHL ohne Probleme wieder abgeholt. Dazu kommt dass ich bei Corporate Benefits einen Rabattcode bekommen hatte (15%) und bei der Bestellung angegeben hatte und dieser NICHT ber?cksichtigt wurde. D. h. Ich musste den vollen Preis zahlen! (Hatte auch den Support angeschrieben via Mail, erst haben sie den Code best?tigt blablabla, dann nach 3 Mails zur Erkl?rung was ich von denen wollte, da der Support ziemlich unf?hig ist wurde mir mitgeteilt dass der Code nicht nachtr?glich verrechnet werden kann.
Also ich finde es eine Frechheit dass von 3 bestellten Produkten 2 Produkte in falscher Ausf?hrung ankommen! (Fehlerquote von 66%!), dazu der Fakt dass ich dem Shop mehrere 100 Euro zahle und dann solch eine Erfahrung machen muss.
Support war stets h?flich, das ist aber auch das einzig positive.
(Bin mir nicht sicher ob das ganze am Coronavirus liegen kann da die Produkte direkt aus Italien kamen.)
Gr?e
Felix

I have no idea where all of the negative comments came from and am certainly glad that I paid no attention to any of them. I purchased a pair of Lanvin shoes recently and actually did it by phone due to some questions I had regarding some of the negative reviews I found on this site. I found the customer service rep charming! She answered all of my questions gave me assurance of the worry I had being authentic as a no problem return policy if I had any issues. I got my shoes at 50% off what our local Neiman Marcus was selling them for, yet I had found them on sale on-line but was having difficulties with my size and Farfetch was the first that I came across in my size and at decent price. I had hardly a wait on the phone which I must say many companies, you can't even reach by phone. I am extremely pleased with my order probably the best choice I could have made as a new customer and am in the process of ordering a few other pairs of shoes. Actually I am going to look at all of their items now that I have my order in hand and know that they are the real thing. I am stumped at all of the negative reviews and I promise, I have no connections with this company; it was my first but not last purchase. They wrapped the authentic box in beautiful paper with ribbon, included a very cool card with description and even gave me a very nice designer bag with the purchase. My shoe bag was included in the box and I cannot brag enough. It is really a shame that so many people have made comments which I found contradictory to my experience. You are missing out on some good deals. I did find others that are quite pleased with the service and company too and have already started tweeting to friends about my experience. I am glad that I went with my gut and continued with this purchase and I saved quite a bit of money. Note: the product was shipped from Portugal to the US and I was only charged $10 - DHL kept me informed from the day of shipment and the whole transaction didn't even take a week upon delivery. Nordstrom's can't get me items that fast locally through the USA, CREDIT is well deserved for Farfetch and everyone needs to read this. I highly recommend and will gladly discuss with anyone that questions my words. Sincerely, the D in DC.

I order 2 items from them; Diesel handbag and sunglasses and Prada sunglasses. I received only handbag and a sunglasses box. The sunglasses was missing. I contacted them and this is what they said.

Sorry - we can't refund order RVR9JJ (DIG157128425)

Our investigation into your missing item has confirmed that our partner boutique did include the piece in the package sent to you. We also checked with the courier, who advised that the respective package was not tampered with before or during delivery.

I swear I don’t receive any sunglasses. I only have just an empty box.

I called Farfetch ahead of placing an order that would go beyond their regular return policy. It was my partner's birthday and the gift date would be past 14 days of delivery. I was assured it wouldn't be an issue and an exception would be made in case I had to return anything. It's now time to return an item and Farfetch won't honor their promise. I keep getting the same response over and over again from their customer service team, without any actual resolution. We've order from them enough in our household. Likely our last order after this episode.

Yesterday, I received a message about withdrawal 3961 euro from my account by farfetch with no 2nd factor authentication, without buying or visiting their site, and even didn't register my card information on the site.

I stopped online transactions on the card immediately, then there were 2 other attemps to make other transactions with more than 2029 euros but was failed this time.

The transaction was so late that I can't contactthe police to take an action. My card provider can't help as the money still reserved.

This site is scam and shall be reported and stopped from online transactions.

Purchased an evening gown from Farfetch (2,000$) and returned it the same day after not liking the fit from the back. Completely different of how it looked online. I’ve been waiting for a month for my refund. With the excuse that the dress had a thread. Which is a total lie. I packed it myself in an impeccable manner. They continue to say it’s the boutique’s partners fault. So up till today no money and can’t buy another evening gown for my nieces wedding.

I have an incident on 3rd of August, I ordered a package with leather trousers, leather skirt and shirt as a gift for my mother. When the package has been delivered it was in small box 1kg weight. When I opened the box there were no trousers, costed 390 EUR. When I wrote a complain they assured me that the situation will be resolved. As I was short in time for a present I bought one more these trousers, same size, same colour on 9th of August. This package arrived and was 1kg… after I wrote to Farfetch they said that they delivered trousers and will not reimburse me for missing one, as according to the weight all is ok, they didn’t count that one only trousers weighted 1kg, so if the trousers were available in the initial shipment it would be 2kg… the second shipment is only available via DPD courier website as confirmed delivery, when I open Farfetch website my orders, I only see initial purchase. But money from my account they took two times. They robbed me of 390 EUR…

Lately, I've ordered 2 times from FarFetch from AmiParis. I bought 2 T-shirts each time, and both orders were only one T-shirt in the parcel. The first order was refunded since the staff asked me for proof of the order, I gave them the invoice from AmiParis showing only one item was in the parcel.

But for the second order, the staff did not ask me for any proof, just said they will start an investigation. After 4 weeks, I got an email saying they could not refund because they asked the staff from AmiParis, and they confirmed they did put 2 T-shirts in the parcel. I found this ridiculous, then I replied and gave them the invoice (again like the first order), also I asked them to start another investigation. But after a few days, they just reply saying they cannot refund my order because AmiParis' staff confirmed. This is unacceptable to me, how could they just take their word instead of checking my invoice? Also, the very same thing happened 2 times, and they still refuse a refund. This is very poor service!

So I purchased a few items from Farfetch for a recent holiday. Unfortunately the items didn’t fit so I requested a return of each item. There was seperate labels in each box and Farfetch arranged a collection from DHL.

When DHL came to collect, the chap said he couldn’t scan one of the items as the label wasn’t correct. I contact Farfetch who provided another label.

As a result of moving home at the same time and DHL not returning to collect the item, I forgot to chase Farfetch. After 3 weeks I contacted them and asked why I hadn’t had. refund (unknowing I still had the item!). The item was actually showing as being collected off the original label which was incorrect. So I didn’t think to look for it as Farfetch said DHL would sort it.

Then having moved and opened up our boxes, I contact Farfetch and made them aware I still had the item, it had not been collected. It is brand new, unworn and I needed to return. I have today been told that they will not collect or refund as it is over the 14 day return period - is this a sick joke?! It is their own fault it wasn’t originally collected, the their couriers fault for showing the item had been collected which in turn stopped me from looking for it.

Few days ago I got email asking to fill cancellation form as shipper wants return sneakers without any explanation by the DHL, Farfetch or shipper never contacted. After I refuse filling cancellation form, I was told shipper doesn’t want to pay taxes, when it is written import duties and taxes included.

I had to pay 150$ for taxes, to avoid shoes sent back to Zanotti factory. Till now farfetch never contacted me and Zanotti customer service simply do not care as regardless of their factory being a shipper they asked me to deal with Farfetch and had zero customer support. Feel terrible about farfetch where I spent couple thousand dollar and Giuseppe Zanotti ignorance of any support.

I ordered 2 sets of 2 glasses and only received 1 set. Farfetch is taking their partners word that both items were in the box that was shipped, the fact remains they were not. When I opened the box only 1 set of 2 was included. I weighed the box with the items in I received in it after being told the case was closed and the weight on the shipping label does not match what I received. I believe their intent was to ship the whole order but at some point a mistake was made and I only received half. What’s frustrating is they are telling me I received the whole order but I did not.

My sister ordered me a pair of golden goose hi star sneakers in Dec 2022. I wore them once for an hour but they hurt my feet so I never wore them again. and they have been nicely and properly stored and 6 months later I take them out and the paint is pealing off on them and the “leather is coming off and looks weird. Then I searched the internet if they were maybe fake because real golden goose is genuine leather. And the toe box is supposed to look different if they are real. The shoes are literally falling apart and have not been worn, the quality is horrible and I do not understand why. They could be fake but even if they aren’t they are literally falling apart with no use. I want to have them inspected and or a replacement. I’m extremely upset. My sister owns 3 pairs and none of hers did this. I didn’t notice because I have not worn them. Or taken them out. They have been in the original form upon receiving.

Obviously, I feel very vulnerable in this situation. I have no idea what happened and who to blame. I don’t want to accuse anyone unnecessarily. I can only assume someone made a mistake because, let’s face it, a luxury tie doesn’t seem like a popular item to steal. What’s disappointing is that we put a lot of faith in these systems and hope they work, and assume that if something goes wrong we will be protected. We lose significant trust when: we do the right thing, something goes wrong and the customer is left with the blame and to fit the bill. It’s a terrible way to do business.

I bought a pair of Off-White sneakers that arrived in apparently good condition. I wore them for 1 hour and noticed the top of the right shoe was creasing. I contacted Farfetch immediately and was told it could take up to 45- days for the partner seller to reply.

I sent pics and waited patiently.

I’ve been told to go take the shoes for repair as the seller says this is from wear and tear, which is impossible. Just look at the shoes and you can see one is clearly damaged.

$570 later and 1 wear for 1 hour and I’m told to go get them repaired.

Buyer beware. Farfetch is a scam selling inferior and likely fake items. Once they get your money, they run. Do no shop here.

FarFetch delivered a damaged box with no contents inside when I ordered a designer bag. After investigating the problem, FarFetch said FEdEx verified the delivery and would not refund my money! Now I'm out $300+, and have no handbag. I've never had my complaint disregarded, or treated with such disdain.

So I'm taking to social media to let even know DONT DO BUSINESS WITH FARFETCH!

I have to say, my experience with Farfetch was absolutely terrible. I have never felt so frustrated and wronged by a retailer in my entire life. Let me tell you about my experience.

First of all, I tried to return a package and selected the time window for DHL pick up. The window is always 3 hours, so I picked 5 pm to 8 pm. But guess what? DHL does not work during that time! And guess what? Farfetch does not let you modify the pick up time! I was stuck with re-scheduling with DHL and explaining the whole situation with them because I don't have a DHL account. It was a complete nightmare.

Finally, the package was picked up. But guess what? It got to the DHL warehouse and they told me the shipping label is faulty. When scanning the bar code, nothing came up and they cannot ship it. DHL asked me to get a new shipping label. Now my package is stuck in their warehouse for 1 week because Farfetch still hasn't got back to me. It's just ridiculous.

But that's not all. I ordered a pair of Prada booties, and the sender was some random boutique I've never heard of. The boots were SO STIFF and uncomfortable, and I couldn't even put my feet in them. So I shipped back everything including the box, the wrapping paper, the envelope with all papers/receipt in it and only tried on the shoes for 5 minutes in my bedroom because they were too small for me.

But then, they falsely accused me of returning a package in a "bad condition" just so I HAVE TO KEEP IT. I have never been so wronged and framed in my entire life. I cannot believe the injustice I'm receiving, and they are not willing to provide any proof or details. Just a generic returns policy and "we cannot accept it". It's just outrageous.

After reading the reviews below, I've come to realize that 1) how does Farfetch make sure these are REAL from RANDOM BOUTIQUES? 2) This is a SYSTEMATIC SCAM where they sell fakes to you at real price, and make you keep the items. It's just horrifying.

And don't even get me started on their so-called "free shipping". It's a complete scam. It's not free at all.

Overall, my experience with Farfetch was just terrible. I would never recommend this retailer to anyone. Stay away from them if you can.

I recently made an online purchase from Farfetch, which included four items: a hat, a t-shirt, a scarf, and a pair of shoes. The total cost of my order was $2,105.64, and I placed the order on May 17th, 2021. However, when my packages arrived, I noticed that only two of the items had been delivered. The scarf and shoes were missing, and their delivery date was supposed to be May 24th, 2021.

I searched around my house to see if the missing items had been delivered, but I couldn't find them. I even asked my roommates if they had seen the packages, but they hadn't. I decided to contact Farfetch on May 26th to report the missing items and request a refund of $1,426.26. I also asked if they could reship the missing items.

Farfetch apologized for the missing items and said they needed time to investigate the situation. They emailed me on June 2nd to let me know that the investigation was reaching an advanced stage and that they would have an outcome for me soon. They continued to update me on the investigation throughout June and July, but I didn't receive a refund or a reshipment of the missing items.

On July 9th, Farfetch emailed me to say that they couldn't issue a refund because they had confirmed that my order had been delivered to the shipping address I provided. I was disappointed with this outcome, as I had never received the missing items and felt that the delivery person had made a mistake by leaving the packages in front of my house without a signature.

Overall, my experience with Farfetch was very frustrating. The customer service was poor, and I felt like my concerns were not taken seriously. I lost a significant amount of money, and I don't think I will ever shop with Farfetch again. I would caution others to be careful when making purchases from this website, as there is a high chance that you could lose your money if something goes wrong with your order.

Farfetch is a website that offers luxury items for purchase online. However, I must warn anyone considering using this site to think twice before doing so. In my experience, the company is a complete mess, with high prices and poor customer service. I would never use this site again, and I advise others to take their business elsewhere.

The way Farfetch operates is by sourcing inventory from other e-commerce sites around the world, which they call "boutiques". However, their poor management and customer service create significant problems for the customer. For example, items can be shipped directly from third parties, which can result in multiple return labels with conflicting information. This creates a logistical nightmare, as return labels are not linked to orders in Farfetch's system. When packages get lost, Farfetch will deny any responsibility, even if the customer followed the instructions provided. I personally had to deal with a lost return package worth $800, even though I used the return shipping label included in my package. Farfetch did not have it on record and denied ever receiving the return back. Customer service was unhelpful, providing boilerplate responses that went in circles. It took two weeks to resolve the issue, and in the end, I had to swallow the loss. I want to warn others not to make the same mistake I did.

Another issue with Farfetch is that they charge a premium compared to other sites. They claim to offer unique items from their "boutiques", but in reality, these "boutiques" are often other well-known e-commerce sites, such as Stadium Goods and Tessabit. You can purchase the same items directly from these sites at a cheaper price, with free shipping, and without the logistical nightmare discussed above. It's mind-boggling to me why Farfetch exists, as they seem to insert themselves into the process without adding any value or providing any benefits to the customers. Even when they are treating their customers in a shady way to squeeze margins, they are still losing money hand-over-fist if you skim through their financials.

In conclusion, I strongly advise against using Farfetch for luxury purchases. Their poor management, high prices, and poor customer service create significant problems for the customer. There are better options out there, and I urge others to take their business elsewhere.

So, I decided to give Farfetch a try and ordered a pair of boots for over 400 bucks. I was excited to receive them, but on the day of delivery, the UPS truck just drove past my street without stopping. I was shocked to see that the status of my order was changed to "Refused to accept the order. Had not placed order. Returning item to sender". I mean, seriously? I had paid a hefty amount for these boots and had not entered a random street address. I immediately contacted UPS, and they said it was a mistake on their end. They were ordered to hold the goods and eventually return them to the sender. After speaking to Farfetch, they said the issue was with UPS. I got back to UPS, and they said the issue was with the sender. It was a never-ending cycle of blame game, and in the end, the boots got back to Italy, and I was only refunded the amount of the item, not the shipping cost. I had to chase the support person to have them refund the shipping as well.

But wait, there's more! A few days ago, I decided to buy a pair of trousers. I placed the order, paid with PayPal, and everything seemed fine. But 30 minutes later, I received an email that the order was canceled. I tried again with my card, and the same thing happened. I opted for boutique delivery, so I decided to try and have it delivered to my door instead. I tried again with PayPal payment, and it was canceled. I tried with my card, and it was canceled again. I even asked my friend to pay with her card, and it was canceled too. I spoke to a few support representatives, and they said my payment was refused. But I had just used that card to buy Christmas presents, and I had no issues whatsoever. Farfetch even refunded a few payments, which means they were actually completed. The last time I spoke to support, they mentioned that their "goods are expensive, and they need to make sure the billing address is fine." They said in order for my payment to go through, I would have to send a copy of my credit card and a utility bill. What? Not only did I not receive my 400+ order, but I had also been blacklisted! This is ridiculous, Farfetch! I currently have more than 1000 bucks being blocked by them, and it's Christmas time. Don't ever buy from them, horrible retailer!

This is the worst service I've ever received in my life! I bought designer shoes over 3 weeks ago and was advised that I would receive them latest 7 days ago. I still don't have my shoes that I ordered for NYE! I called DHL to see where my package was, and I was advised that Giuseppe Zanotti needs to arrange for the parcel to be picked up by DHL from their store. I called FARFETCH immediately (over 7 days ago) to advise them what I've been told and what needs to be done. I was calm about it, actually overly nice if I'm being honest. So I called back 2 days later to make sure my message was clear and understood as I still couldn't see the parcel had been arranged for pick up and based off another discussion with DHL, apparently it was misunderstood.

So I let them know I was pretty frustrated now and wanted it sorted immediately. I was told someone will call me back in a few hours. I waited 3 days as I know it's a busy period, no one had called me back yet... So I decided to call back again, this time extremely angry.

I warned the lady I was quite frustrated and that it was probably best I speak to management straight away as I didn't want to take it out on her. Instead, she decided to give me attitude back, and no management was available to take my call. Clearly, the agent hasn't been trained properly in how to handle difficult calls because she asked if I just wanted to cancel my order? No honey, I want my shoes that I already paid for over 3 weeks ago. What a way to piss off an already irate customer as it was.

I requested someone fix the issue now and call me back? After being on the phone for almost 45 minutes, put on hold twice while she was looking for a manager only to come back and say no one was available. It's another way of saying "we have fked up really bad and don't know how to handle this call. Lack of support from management for their staff too, let them take the call for your lack of doing as a management team. I got an email from management but no call. I got the email over a day later, cheers. The email basically said it's been escalated, whoopty doo, I could do that too.

Farfetch should have done everything in their will to get MY shoes to me, but they didn't and haven't. I am beyond angry and will never use their service again. Absolutely disgusting service. I mean, come on, I paid good money for those shoes, and I expect to receive them on time. It's not rocket science, is it? I don't understand why it's so difficult for them to sort this out. It's not like I'm asking for the moon, just my shoes. I'm so disappointed with Farfetch, and I will be telling everyone I know not to use their service. It's a shame because I've heard good things about them, but my experience has been terrible.