This complaint is about CVS Pharmacy of East Meadow, located in the Clearmeadow Shopping Center. Not once but twice has it occurred that the staff was not aware of the insurance plans it accepts. Today, it was quite disturbing that my father, a senior citizen I may add, went to pick up a prescription for my mother - also a senior citizen and was told that CVS no longer accepts their insurance - might I add it is Blue Cross Blue Shield. Quite honestly this is not to be taken lightly as the climate related to COVID-19 and the elderly needing to be extra careful when going out and exposure. One would think that CVS would protect its consumers and advise them that their insurance is not accepted, as they do when prescriptions are due. It was quite upsetting that CVS was neglectful, we will no longer go any CVS a definitely recommend against anyone going to this irresponsible chain.
Desired outcome: That people go to a caring store