CVS review: Fax issue to medical office

Hello! I work at North Main Medical in Crossville, TN. We have reached out several times to CVS pharmacy here in town to let them know that we are not receiving electronic faxes.

Previous manager let me know that she has placed a work order to have the issue resolved. I called today and spoke with an angry New pharmacy manager, Meridith, who said that CVS did not care and that we should update our fax machine. She said she had already put in a work order this week as well. Although Meridith was terribly unprofessional and was yelling at me, I would just like to get this issue resolved ASAP so our patient's are able to receive their medications.

Please send someone out to fix their hard fax ASAP as patients can not get their medications unless we are able to receive faxes letting us know a prior auth is required.